Sharp Mxm264n User Guide

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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO FILE MANAGEMENT
A job cannot be stored 
in a custom folder.Do custom folders appear in Folder 
Information?
(When printing)Click the [Get Folder Name] button in the document 
filing save screen of the printer driver to call up the 
custom folders that have been created on the 
machine.
Does the custom folder have a 
password?Enter the password configured in the machine in 
the document filing save screen.
ProblemPoint to checkSolution
A stored file has 
disappeared.Did you touch the [Print and Delete the 
Data] key to print a stored file?Use the [Print and Save the Data] key.
A file that is printed using the [Print and Delete the Data] 
key is automatically deleted after being printed.
The file property can be set to Protect to prevent the 
file from being easily deleted.
Has automatic deletion of document 
filing files been enabled?If files that you need have been deleted, consult the 
administrator of the machine.
When Automatic Deletion of File Settings is enabled in 
the system settings (administrator), the files in the 
specified folders are periodically deleted. (Even when 
the file property is Confidential or Protect, the file 
may be deleted.)
A file cannot be 
deleted.Is the property of the file set to 
[Protect]?Change the property to [Sharing] and then delete 
the file.
A file cannot be deleted when its property is set to 
[Protect].
The property of a file 
cannot be set to 
[Confidential].Is the file in the Quick File folder?Move the file to a different folder and then specify 
Confidential.
Confidential cannot be specified for a file in the Quick 
File folder.
(Note that Protect can be specified for a file in the 
Quick File folder to prevent it from being easily deleted.)
A confidential file or 
confidential folder 
cannot be opened.Did you enter the wrong password?Ask your administrator.
If you cannot remember the password, it is possible to 
change the file or folder password to a new password in 
the system settings (administrator).
A file name cannot be 
stored or changed.Does the name include characters that 
cannot be used in a file or folder name?The following characters cannot be used in a file or 
folder name:
 ? /  ; : , < > ! * & # |
A custom folder name 
cannot be stored or 
changed.
ProblemPoint to checkSolution 
						

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A file name is cut off.Was the file name stored in the 
advanced transmission settings during a 
scan or Internet fax transmission?If the name was stored in the advanced transmission 
settings before Quick File or File settings were 
configured, that name will be used for the stored file. If 
the number of characters in the name exceeds the 
maximum number of characters allowed for a Quick File 
name (30 characters), the characters after the 30th 
character will be discarded.
ProblemPoint to checkSolution 
						

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GENERAL PROBLEMS
PROBLEMS RELATED TO MACHINE OPERATION
 Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..8-39
 The operation panel cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-39
 Printing is not possible or stops during a job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-40
 The original size is not automatically selected or the wrong size is selected.  . . . . . . . . . . . . . . . . . .8-40
 The displayed bypass tray paper size is not correct.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-40
PROBLEMS RELATED TO PAPER FEEDING AND OUTPUT
 The original misfeeds (automatic document feeder).  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-41
 The paper misfeeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-41
 Paper does not feed from the paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-42
 The image on paper is skewed.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-42
 The automatic document feeder does not operate.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-42
PROBLEMS RELATED TO QUALITY / PRINT RESULTS
 Lines appear in the scanned image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Smudges appear on printed output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Toner does not adhere well or creases appear in the paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Print quality is poor.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-44
 Printing takes place on the wrong side of the paper.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-44
 A cover or insert is not printed on the specified paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-44
PROBLEMS RELATED TO PERIPHERAL DEVICES
 The connected USB device cannot be used.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 The connected USB memory cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 The finisher does not operate.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 Stapling does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 The stapling position is not correct.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46
 Sheets output to the delivery tray of the finisher are scattered.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46
 The stapled sheets are scattered.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46 
						

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OTHER PROBLEMS
 Preview images or thumbnail images do not appear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 The touch panel screen is difficult to view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 You were logged out without having performed logout yourself.  . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 You forgot the administrator password.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main 
power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost. 
						

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PROBLEMS RELATED TO MACHINE OPERATION
ProblemPoint to checkSolution
Specified machine 
functions cannot be 
used.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use and page counts may be restricted in your 
user settings.
The operation panel 
cannot be used.Is the main power indicator lit?If the main power indicator is not lit, turn on the 
power.
Make sure that the power plug is firmly inserted in the 
power outlet, switch the main power switch to the on 
position, and press the [POWER] key ( ) to turn on 
the power.
Did you just power on the machine?Wait until a message appears indicating that the 
machine is ready.
After the [POWER] key ( ) is turned on, the machine 
requires some time to complete warmup operation.
During this time functions can be selected, however, a 
job cannot be run.
Is the [POWER SAVE] key ( ) 
blinking?Press the [POWER SAVE] key ( ) to turn off Auto 
Power Shut off mode.

1. BEFORE USING THE MACHINE [POWER 
SAVE] KEY (page 1-15)
Is a cover open or a device separated 
from the machine?Read the message and take appropriate action.
A warning message will appear when a cover is open or 
a device is separated from the machine.
Did login fail three times in a row?Log in using the correct user information.
When A Warning when Login Fails is enabled in the 
system settings (administrator) and login fails 3 times in 
a row, a warning will be displayed and operation will 
lock for 5 minutes. After operation unlocks, log in using 
the correct user information. (If you do not know your 
user information, contact your administrator.)
Does a message appear indicating that 
Auto Login failed?Contact your administrator.
Auto Login failed due to a problem on the network.
If you are the administrator, touch the [Admin Password] 
key, log in as an administrator, and temporarily change 
the auto login settings in the system settings 
(administrator). (Restore the changed settings to their 
original state after the network problem has been 
solved.)
The operation panel 
cannot be used.Does the message Call for service. 
Code:xx-xx*. appear in the touch 
panel?
*Letters and numbers appear in xx-xx.Switch the power off and then restart the machine.
Make sure that the LINE indicator is not lit and that the 
DATA indicator is not blinking or lit and then switch off 
the [POWER] key ( ) and the main power switch. 
Wait at least 10 seconds and then switch the main 
power switch and the [POWER] key ( ) back on in 
that order.
If the message still appears after switching the 
[POWER] key ( ) and main power switch off and on 
several times, it is likely that a failure has occurred that 
requires service. In this event, stop using the machine, 
unplug the power plug, and contact your dealer or 
nearest authorised service representative. (When 
contacting your dealer or nearest authorised service 
representative, inform them of the displayed error code.) 
						

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Printing is not 
possible or stops 
during a job.Is a tray out of paper?Add paper as instructed by the message in the 
touch panel.
Is the machine out of toner?Replace the toner cartridge.
When toner runs low, a message will appear to inform 
you that the toner cartridge must be replaced. To 
replace the toner cartridge, see MAINTENANCE 
(page 1-48) in 1. BEFORE USING THE MACHINE.
Has a paper misfeed occurred?Remove the misfeed as instructed by the message 
in the touch panel.

REMOVING MISFEEDS (page 8-8)
Is the output tray full?Remove the output from the tray and resume 
printing.
When the output tray becomes full, a detector activates 
and stops printing.
In the Paper Tray Settings of the system 
settings, are restrictions placed on the 
trays that can be used in each mode 
(copy, print, fax, Internet fax, and 
document filing)?Check the Paper Tray Settings and see if 
checkmarks appear in the checkboxes of each 
mode (Feeding Approved Job).
Functions without a checkmark cannot be used for 
printing using that tray.
žSystem Settings > Paper Tray Settings > Tray 
Settings > Change >   (Each mode)
The original size is not 
automatically selected 
or the wrong size is 
selected.Is the original curled or folded?Straighten the original.
The correct original size cannot be detected if the 
original is curled or folded.
Did you place an original smaller than 
A5 (5-1/2 x 8-1/2) size?Enter the original size manually.
Original sizes smaller than A5 (5-1/2 x 8-1/2) cannot 
be detected.
When scanning a small original on the document glass, 
it is convenient to place a blank sheet of paper on top of 
the original which is the same size (A4 (8-1/2  x  11), B5 
(8-1/2 x 11R), etc.) as the paper that you wish to use 
for printing.
The displayed bypass 
tray paper size is not 
correct.Is the bypass tray extension pulled out?Pull out the bypass tray extension.
When loading paper in the bypass tray, be sure to pull 
out the extension to enable the paper size to be 
detected correctly.
ProblemPoint to checkSolution 
						

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TROUBLESHOOTING
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PROBLEMS RELATED TO PAPER FEEDING AND 
OUTPUT
ProblemPoint to checkSolution
 The original misfeeds 
(automatic document 
feeder).Is too much paper loaded in document 
feeder tray?Make sure that the stack of paper in the tray is not 
higher than the indicator line.
Is the original a long original?When using the automatic document feeder to scan 
a long original, set the scan size to [Long Size].
(Note that long originals cannot be copied using the 
copy function.)
Is the original on thin paper?Use the document glass to scan the original.
If you need to use the automatic document feeder, use 
slow scan mode in the special modes to scan the 
original.
Is the feed roller dirty?Clean the surface of the original feed roller.

1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-48)
The paper misfeeds.Is a torn piece of paper remaining in the 
machine?Make sure all paper is removed.

REMOVING MISFEEDS (page 8-8)
Is too much paper loaded in the tray?Make sure that the stack of paper in the tray is not 
higher than the indicator line.
Are multiple sheets feeding at once?Fan the paper well before loading it.
Are you using paper that is not within 
the specifications?Use SHARP-recommended paper.
Using paper that is not supported may result in 
misfeeds, creases, or smudges.

SUPPLIES in the Start Guide
For paper that is prohibited or not recommended, see 
USEABLE PAPER (page 1-29) in 1.  BEFORE USING 
THE MACHINE.
Has the paper in the tray absorbed 
moisture?If you will not be using paper in a tray for a long time, 
remove the paper from the tray and store it in a bag in a 
dark and dry location.
Are the bypass tray guides adjusted to 
the width of the paper?Adjust the bypass tray guides to the width of the 
paper.
Is the bypass tray extension pulled out?When loading a large size of paper, pull out the 
extension.
Is the bypass feed roller dirty?Clean the surface of the bypass feed roller.

1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-48) 
						

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The paper misfeeds.Is A5 (5-1/2 x 8-1/2) size paper 
loaded?When loading A5 (5-1/2 x 8-1/2) size paper, place 
the paper in the horizontal (A5R (5-1/2 x 8-1/2R)) 
orientation.
Has the correct paper size been set?If you are using a special size, be sure to specify the 
paper size.
If the size of paper loaded in a tray was changed, be 
sure to check the paper size setting.
žSystem Settings > Paper Tray Settings > Tray 
Settings
Did you add paper to the bypass tray?When adding paper, remove any paper remaining in 
the bypass tray, combine it with the paper to be 
added, and reload as a single stack.
If paper is added without removing the remaining paper, 
a misfeed may result.
Paper does not feed 
from the paper tray. Is the paper loaded correctly in the 
paper tray?Set the guides to the size of the paper.
Make sure the height of the paper does not exceed the 
indicator line.
In the Paper Tray Settings of the system 
settings, are restrictions placed on the 
trays that can be used in each mode 
(copy, print, fax, Internet fax, and 
document filing)?Check the Paper Tray Settings and see if 
checkmarks appear in the checkboxes of each 
mode (Feeding Approved Job).
Functions without a checkmark cannot be used for 
printing using that tray.
žSystem Settings > Paper Tray Settings > Tray 
Settings > Change >   (Each mode)
The image on paper is 
skewed.Is too much paper loaded in the bypass 
tray?Do not load more than the maximum number of 
sheets.
The maximum number of sheets varies depending on 
the paper type setting. For more information, see 
SPECIFICATIONS in the Start Guide.
Are the bypass tray guides adjusted to 
the width of the paper?Adjust the bypass tray guides to the width of the 
paper.
Are the original guides adjusted to the 
width of the paper?Adjust the original guides to the width of the paper.
The automatic 
document feeder does 
not operate.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO QUALITY / PRINT RESULTS
ProblemPoint to checkSolution
Lines appear in the 
scanned image.Are the scanning areas of the document 
glass or automatic document feeder 
dirty?Clean the scanning areas of the document glass or 
automatic document feeder.

1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-48)
Is the bypass feed roller dirty?Clean the surface of the bypass feed roller.

1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-48)
Smudges appear on 
printed output.Are you using paper that is not within 
the specifications?Use SHARP-recommended paper.
Using paper that is for other models or special paper 
that is not supported may result in misfeeds, creases, or 
smudges.

SUPPLIES in the Start Guide
Are you printing on pre-punched paper?Take care that the image does not overlap the 
punch holes.
If the printed image overlaps the punch holes, smudges 
may appear on the reverse side of the paper following 
one-sided printing, or on both sides following two-sided 
printing.
Does a message appear indicating the 
need for maintenance?Contact your dealer or nearest authorised service 
representative as soon as possible.
Toner does not adhere 
well or creases appear 
in the paper.Are you using paper that is not within 
the specifications?Use SHARP-recommended paper.
Using paper that is for other models or special paper 
that is not supported may result in misfeeds, creases, or 
smudges.

SUPPLIES in the Start Guide
Did you set the correct paper type?Set the correct paper type in the tray settings.
Make sure that the following has not occurred:
 Heavy paper is being used, but a paper type other 
than heavy paper is selected in the tray settings. (The 
image may disappear if rubbed.)
 Paper other than heavy paper is being used, but 
heavy paper is selected in the tray settings. (This may 
cause creases and misfeeds.)
žSystem Settings > Paper Tray Settings > Tray 
Settings
Is the paper loaded so that printing 
takes place on the reverse side?Check that the paper is loaded so that printing takes 
place on the correct side.
If printing takes place on the wrong side of label sheets 
or transparency film, the toner may not adhere well and 
a clear image may not be obtained.
Print quality is poor.Is Toner Save Mode enabled?Check with your administrator.
When Toner Save Mode is enabled, printing takes 
place using less toner and thus the print result is lighter. 
						

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Part of the image is 
cut off.Has the correct paper size been set?If you are using a special size, be sure to specify the 
paper size.
If the size of paper loaded in a tray was changed, be 
sure to check the paper size setting.
žSystem Settings > Paper Tray Settings > Tray 
Settings
Was the original placed in the correct 
position?If you are using the document glass, be sure to 
place the original in the far left corner of the 
document glass.

1. BEFORE USING THE MACHINE PLACING 
THE ORIGINAL ON THE DOCUMENT GLASS 
(page 1-38)
Printing takes place 
on the wrong side of 
the paper.Is the paper loaded with the print side 
facing in the correct direction?Check that the paper is loaded so that printing takes 
place on the correct side.
 Trays 1 to 4: 
Load the paper with the front side facing up*.
 Bypass tray and tray 5: 
Load the paper with the front side facing up*.
* When the paper type is Pre-Printed or Letter 
Head, load the paper in the opposite way. (Except 
when Disabling of Duplex is enabled in the system 
settings (administrator). For the current setting, check 
with your administrator.)
A cover or insert is not 
printed on the 
specified paper.Has the paper type been set correctly?Set the correct paper type for the tray that contains 
the paper specified for the cover or insert.
If the paper type set for the cover or insert is not the 
same as the paper type set for the tray, paper will be fed 
from a different tray.
žSystem Settings > Paper Tray Settings > Tray 
Settings
ProblemPoint to checkSolution