Ricoh B230 Service Manual

							Error Codes 
SM 21 B786 
B786 
Fax Option 
Code Meaning Suggested Cause/Action 
back to T.30 mode, 
because it could not detect 
a CJ in response to JM 
(JM timeout). to noise, etc. 
ƒ  A network that has narrow bandwidth cannot 
pass JM to the other end. 
ƒ  Check the line connection and condition. 
ƒ  Try receiving a call from another V.8/V.34 fax. 
0-79  The called terminal 
detected CI while waiting 
for a V.21 signal. ƒ  Check for line noise or other line problems. 
ƒ  If this error occurs, the called terminal falls 
back to T.30 mode. 
0-80  The line was disconnected 
due to a timeout in V.34 
phase 2 – line probing. 
0-81  The line was disconnected 
due to a timeout in V.34 
phase 3 – equalizer 
training. 
0-82  The line was disconnected 
due to a timeout in the 
V.34 phase 4 – control 
channel start-up. 
0-83  The line was disconnected 
due to a timeout in the 
V.34 control channel 
restart sequence. ƒ  The guard timer expired while starting these 
phases. Serious noise, narrow bandwidth, or 
low signal level can cause these errors. 
If these errors happen at the transmitting terminal: 
ƒ  Try making a call at a later time. 
ƒ  Try using V.17 or a slower modem using 
dedicated tx parameters. 
ƒ  Try increasing the tx level. 
ƒ  Try adjusting the tx cable equalizer setting. 
If these errors happen at the receiving terminal: 
ƒ  Try adjusting the rx cable equalizer setting. 
ƒ  Try increasing the tx level. 
ƒ  Try using V.17 or a slower modem if the same 
error is frequent when receiving from multiple 
senders. 
0-84  The line was disconnected 
due to abnormal signaling 
in V.34 phase 4 – control 
channel start-up. ƒ  The signal did not stop within 10 s. 
ƒ  Turn off the machine, then turn it back on. 
ƒ  If the same error is frequent, replace the FCU.
0-85  The line was disconnected 
due to abnormal signaling 
in V.34 control channel 
restart. ƒ  The signal did not stop within 10 s. 
ƒ  Turn off the machine, then turn it back on. 
ƒ  If the same error is frequent, replace the FCU.
0-86  The line was disconnected 
because the other terminal 
requested a data rate 
using MPh that was not 
available in the currently 
selected symbol rate. ƒ  The other terminal was incompatible. 
ƒ  Ask the other party to contact the 
manufacturer. 
0-87  The control channel 
started after an 
unsuccessful primary 
channel. ƒ  The receiving terminal restarted the control 
channel because data reception in the primary 
channel was not successful. 
ƒ  This does not result in an error 
communication. 
0-88  The line was disconnected ƒ  Try using a lower data rate at the start.  
						

							Error Codes 
B786 22  SM 
Code Meaning Suggested Cause/Action 
because PPR was 
transmitted/received 9 
(default) times within the 
same ECM frame. ƒ  Try adjusting the cable equalizer setting. 
2-11  Only one V.21 connection 
flag was received ƒ Replace the FCU. 
2-12  Modem clock irregularity ƒ Replace the FCU. 
2-13  Modem initialization error ƒ  Turn off the machine, then turn it back on. 
ƒ  Update the modem ROM. 
ƒ Replace the FCU. 
2-23 JBIG compression or 
reconstruction error ƒ  Turn off the machine, then turn it back on. 
2-24 JBIG ASIC error ƒ  Turn off the machine, then turn it back on. 
2-25  JBIG data reconstruction 
error (BIH error) 
2-26  JBIG data reconstruction 
error (Float marker error) 
2-27  JBIG data reconstruction 
error (End marker error) 
2-28  JBIG data reconstruction 
error (Timeout) ƒ  JBIG data error 
ƒ  Check the sender’s JBIG function. 
ƒ  Update the MBU ROM. 
2-29  JBIG trailing edge maker 
error ƒ FCU defective 
ƒ  Check the destination device. 
2-50  The machine resets itself 
for a fatal FCU system 
error ƒ  If this is frequent, update the ROM, or replace 
the FCU. 
2-51  The machine resets itself 
because of a fatal 
communication error ƒ  If this is frequent, update the ROM, or replace 
the FCU. 
2-53  Snd msg() in the manual 
task is an error because 
the mailbox for the 
operation task is full. ƒ  The user did the same operation many times, 
and this gave too much load to the machine. 
4-01  Line current was cut ƒ  Check the line connector. 
ƒ  Check for line problems. 
ƒ Replace the FCU. 
4-10 Communication failed 
because of an ID Code 
mismatch (Closed 
Network) or Tel. No./CSI ƒ  Get the ID Codes the same and/or the CSIs 
programmed correctly, then resend. 
ƒ  The machine at the other end may be 
defective.  
						

							Error Codes 
SM 23 B786 
B786 
Fax Option 
Code Meaning Suggested Cause/Action 
mismatch (Protection 
against Wrong 
Connections) 
5-10  DCR timer expired ƒ Replace the FCU. 
5-20 Storage impossible 
because of a lack of 
memory 
5-21 Memory overflow ƒ  Temporary memory shortage. 
ƒ  Test the SAF memory. 
5-23  Print data error when 
printing a substitute rx or 
confidential rx message ƒ  Test the SAF memory. 
ƒ  Ask the other end to resend the message. 
5-25  SAF file access error ƒ  Replace an SD card or HDD. 
ƒ  Replace the FCU.  
6-00  G3 ECM - T1 time out 
during reception of 
facsimile data 
6-01  G3 ECM - no V.21 signal 
was received 
6-02  G3 ECM - EOR was 
received ƒ  Try adjusting the rx cable equalizer. 
ƒ Replace the FCU. 
6-04  G3 ECM - RTC not 
detected ƒ  Check the line connection. 
ƒ  Check for a bad line or defective remote 
terminal. 
ƒ Replace the FCU. 
6-05  G3 ECM - facsimile data 
frame not received within 
18 s of CFR, but there was 
no line fail ƒ  Check the line connection. 
ƒ  Check for a bad line or defective remote 
terminal. 
ƒ Replace the FCU. 
ƒ  Try adjusting the rx cable equalizer 
Cross reference 
ƒ  Rx cable equalizer - G3 Switch 07 (PSTN) 
6-06  G3 ECM - coding/decoding 
error ƒ Defective FCU. 
ƒ  The other terminal may be defective. 
6-08  G3 ECM - PIP/PIN 
received in reply to 
PPS.NULL ƒ  The other end pressed Stop during 
communication. 
ƒ  The other terminal may be defective. 
6-09  G3 ECM - ERR received ƒ  Check for a noisy line. 
ƒ  Adjust the tx levels of the communicating 
machines. 
ƒ  See code 6-05.  
						

							Error Codes 
B786 24  SM 
Code Meaning Suggested Cause/Action 
6-10  G3 ECM - error frames still 
received at the other end 
after all communication 
attempts at 2400 bps  ƒ  Check for line noise. 
ƒ  Adjust the tx level (use NCU parameter 01 or 
the dedicated tx parameter for that address). 
ƒ  Check the line connection. 
ƒ  Defective remote terminal. 
6-21  V.21 flag detected during 
high speed modem 
communication ƒ  The other terminal may be defective or 
incompatible. 
6-22  The machine resets the 
sequence because of an 
abnormal handshake in 
the V.34 control channel ƒ  Check for line noise. 
ƒ  If the same error occurs frequently, replace 
the FCU. 
ƒ  Defective remote terminal. 
6-99  V.21 signal not stopped 
within 6 s ƒ Replace the FCU. 
13-17  SIP user name registration 
error ƒ  Double registration of the SIP user name. 
ƒ  Capacity for user-name registration in the SIP 
server is not sufficient. 
13-18  SIP server access error ƒ  Incorrect initial setting for the SIP server. 
ƒ  Defective SIP server. 
14-00 SMTP Send Error ƒ  Error occurred during sending to the SMTP 
server. Occurs for any error other than 14-01 
to 16. For example, the mail address of the 
system administrator is not registered. 
14-01  SMTP Connection Failed ƒ  Failed to connect to the SMTP server 
(timeout) because the server could not be 
found.  
ƒ  The PC is not ready to transfer files. 
ƒ  SMTP server not functioning correctly. 
ƒ  The DNS IP address is not registered. 
ƒ  Network not operating correctly. 
ƒ  Destination folder selection not correct. 
14-02  No Service by SMTP 
Service (421) ƒ  SMTP server operating incorrectly, or the 
destination for direct SMTP sending is not 
correct. 
ƒ  Contact the system administrator and check 
that the SMTP server has the correct settings 
and operates correctly. 
ƒ  Contact the system administrator for direct 
SMTP sending and check the sending 
destination. 
14-03  Access to SMTP Server 
Denied (450) ƒ  Failed to access the SMTP server because 
the access is denied.  
ƒ  SMTP server operating incorrectly. Contact 
the system administrator to determine if there  
						

							Error Codes 
SM 25 B786 
B786 
Fax Option 
Code Meaning Suggested Cause/Action 
is a problem with the SMTP server and to 
check that the SMTP server settings are 
correct. 
ƒ  Folder send destination is incorrect. Contact 
the system administrator to determine that the 
SMTP server settings and path to the server 
are correct. 
ƒ  Device settings incorrect. Confirm that the 
user name and password settings are correct. 
ƒ  Direct SMTP destination incorrect. Contact 
the system administrator to determine if there 
is a problem at the destination at that the 
settings at the destination are correct. 
14-04  Access to SMTP Server 
Denied (550) ƒ  SMTP server operating incorrectly 
ƒ  Direct SMTP sending not operating correctly 
14-05  SMTP Server HDD Full 
(452) ƒ  Failed to access the SMTP server because 
the HDD on the server is full. 
ƒ  Insufficient free space on the HDD of the 
SMTP server. Contact the system 
administrator and check the amount of space 
remaining on the SMTP server HDD. 
ƒ  Insufficient free space on the HDD where the 
destination folder is located. Contact the 
system administrator and check the amount of 
space remaining on the HDD where the target 
folder is located. 
ƒ  Insufficient free space on the HDD at the 
target destination for SMTP direct sending. 
Contact the system administrator and check 
the amount of space remaining on the target 
HDD. 
14-06  User Not Found on SMTP 
Server (551) ƒ  The designated user does not exist. 
ƒ  The designated user does not exist on the 
SMTP server. 
ƒ  The designated address is not for use with 
direct SMTP sending. 
14-07  Data Send to SMTP 
Server Failed (4XX) ƒ  Failed to access the SMTP server because 
the transmission failed.  
ƒ  PC not operating correctly. 
ƒ  SMTP server operating incorrectly 
ƒ  Network not operating correctly. 
ƒ  Destination folder setting incorrect. 
ƒ  Direct SMTP sending not operating correctly. 
14-08  Data Send to SMTP 
Server Failed (5XX) ƒ  Failed to access the SMTP server because 
the transmission failed.  
ƒ  SMTP server operating incorrectly 
ƒ  Destination folder setting incorrect.  
						

							Error Codes 
B786 26  SM 
Code Meaning Suggested Cause/Action 
ƒ  Direct SMTP sending not operating correctly. 
ƒ  Software application error. 
14-09  Authorization Failed for 
Sending to SMTP Server ƒ  POP-Before-SMTP or SMTP authorization 
failed. 
ƒ  Incorrect setting for file transfer 
14-10 Addresses Exceeded ƒ  Number of broadcast addresses exceeded the 
limit for the SMTP server. 
14-11 Buffer Full ƒ  The send buffer is full so the transmission 
could not be completed. Buffer is full due to 
using Scan-to-Email while the buffer is being 
used send mail at the same time. 
14-12  Data Size Too Large ƒ  Transmission was cancelled because the 
detected size of the file was too large. 
14-13 Send Cancelled ƒ  Processing is interrupted because the user 
pressed Stop. 
14-14  Security Locked File Error ƒ  Update the software because of the defective 
software. 
14-15  Mail Data Error ƒ  The transmitting a mail is interrupted via DCS 
due to the incorrect data. 
ƒ  Update the software because of the defective 
software.  
14-16  Maximum Division Number 
Error ƒ  When a mail is divided for the mail 
transmission and the division number of a 
mail are more than the specified number, the 
mail transmission is interrupted. 
ƒ  Update the software because of the defective 
software. 
14-17 Incorrect Ticket ƒ  Update the software because of the defective 
software. 
14-18  Access to MCS File Error ƒ  The access to MCS file is denied due to the 
no permission of access. 
ƒ  Update the software because of the defective 
software. 
14-30  MCS File Creation Failed  Failed to create the MCS file because: 
ƒ  The number of files created with other 
applications on the Document Server has 
exceeded the limit. 
ƒ  HDD is full or not operating correctly. 
ƒ Software error. 
14-31  UFS File Creation Failed  UFS file could not be created: 
ƒ  Not enough space in UFS area to handle both 
Scan-to-Email and IFAX transmission.  
						

							Error Codes 
SM 27 B786 
B786 
Fax Option 
Code Meaning Suggested Cause/Action 
ƒ  HDD full or not operating correctly. 
ƒ Software error. 
14-32  Cancelled the Mail Due to 
Error Detected by NFAX ƒ  Error detected with NFAX and send was 
cancelled due to a software error. 
14-33  No Mail Address For the 
Machine ƒ  Neither the mail address of the machine nor 
the mail address of the network administrator 
is registered. 
14-34  Address designated in the 
domain for SMTP sending 
does not exist ƒ  Operational error in normal mail sending or 
direct SMTP sending. 
ƒ  Check the address selected in the address 
book for SMTP sending. 
ƒ  Check the domain selection. 
14-50  Mail Job Task Error  Due to an FCU mail job task error, the send was 
cancelled: 
ƒ  Address book was being edited during 
creation of the notification mail. 
ƒ Software error. 
14-51 UCS Destination 
Download Error  Not even one return notification can be 
downloaded: 
ƒ  The address book was being edited. 
ƒ  The number for the specified destination does 
not exist (it was deleted or edited after the job 
was created). 
14-60  Send Cancel Failed ƒ  The cancel operation by the user failed to 
cancel the send operation. 
14-61 Notification Mail Send 
Failed for All Destinations ƒ  All addresses for return notification mail failed. 
14-62  Transmission Error due to 
the existence of zero line 
page ƒ  When the 0 line page exists in received pages 
with G3 communication, the transmission is 
interrupted. 
15-01  POP3/IMAP4 Server Not 
Registered ƒ At startup, the system detected that the IP 
address of the POP3/IMAP4 server has not 
been registered in the machine.  
15-02 POP3/IMAP4 Mail Account 
Information Not Registeredƒ  The POP3/IMAP4 mail account has not been 
registered.  
15-03 Mail Address Not 
Registered ƒ  The mail address has not been registered.  
15-10  DCS Mail Receive Error ƒ  Error other than 15-11 to 15-18. 
15-11  Connection Error  The DNS or POP3/IMAP4 server could not be 
found: 
ƒ  The IP address for DNS or POP3/IMAP4  
						

							Error Codes 
B786 28  SM 
Code Meaning Suggested Cause/Action 
server is not stored in the machine.  
ƒ  The DNS IP address is not registered.  
ƒ  Network not operating correctly. 
15-12 Authorization Error  POP3/IMAP4 send authorization failed: 
ƒ  Incorrect IFAX user name or password. 
ƒ  Access was attempted by another device, 
such as the PC. 
ƒ  POP3/IMAP4 settings incorrect. 
15-13  Receive Buffer Full ƒ  Occurs only during manual reception. 
Transmission cannot be received due to 
insufficient buffer space. The buffer is being 
used for mail send or Scan-to-Email. 
15-14  Mail Header Format Error ƒ  The mail header is not standard format. For 
example, the Date line description is incorrect.
15-15  Mail Divide Error ƒ  The e-mail is not in standard format. There is 
no boundary between parts of the e-mail, 
including the header. 
15-16  Mail Size Receive Error ƒ  The mail cannot be received because it is too 
large. 
15-17 Receive Timeout ƒ  May occur during manual receiving only 
because the network is not operating 
correctly. 
15-18 Incomplete Mail Received ƒ  Only one portion of the mail was received. 
15-31  Final Destination for 
Transfer Request 
Reception Format Error ƒ  The format of the final destination for the 
transfer request was incorrect. 
15-39 Send/Delivery Destination 
Error The transmission cannot be delivered to the final 
destination: 
ƒ  Destination file format is incorrect. 
ƒ  Could not create the destination for the file 
transmission. 
15-41  SMTP Receive Error ƒ  Reception rejected because the transaction 
exceeded the limit for the “Auth. E-mail RX” 
setting. 
15-42  Off Ramp Gateway Error ƒ  The delivery destination address was 
specified with Off Ramp Gateway OFF. 
15-43  Address Format Error ƒ  Format error in the address of the Off Ramp 
Gateway. 
15-44 Addresses Over ƒ  The number of addresses for the Off Ramp 
Gateway exceeded the limit of 30.  
						

							Error Codes 
SM 29 B786 
B786 
Fax Option 
Code Meaning Suggested Cause/Action 
15-61 Attachment File Format 
Error ƒ  The attached file is not TIFF format. 
15-62  TIFF File Compatibility 
Error Could not receive transmission due to: 
ƒ Resolution error 
ƒ  Image of resolution greater than 200 dpi 
without extended memory. 
ƒ  Resolution is not supported. 
ƒ  Page size error 
ƒ  The page size was larger than A3. 
ƒ Compression error 
ƒ  File was compressed with other than MH, MR, 
or MMR. 
15-63  TIFF Parameter Error  The TIFF file sent as the attachment could not be 
received because the TIFF header is incorrect: 
ƒ  The TIFF file attachment is a type not 
supported. 
ƒ  The TIFF file attachment is corrupted. 
ƒ Software error. 
15-64  TIFF Decompression Error  The file received as an attachment caused the 
TIFF decompression error: 
ƒ  The TIFF format of the attachment is 
corrupted. 
ƒ Software error. 
15-71  Not Binary Image Data ƒ  The file could not be received because the 
attachment was not binary image data. 
15-73 MDN Status Error ƒ  Could not find the Disposition line in the 
header of the Return Receipt, or there is a 
problem with the firmware. 
15-74  MDN Message ID Error ƒ  Could not find the Original Message ID line in 
the header of the Return Receipt, or there is a 
problem with the firmware. 
15-80  Mail Job Task Read Error ƒ  Could not receive the transmission because 
the destination buffer is full and the 
destination could not be created (this error 
may occur when receiving a transfer request 
or a request for notification of reception). 
15-81 Repeated Destination 
Registration Error ƒ  Could not repeat receive the transmission 
because the destination buffer is full and the 
destination could not be created (this error 
may occur when receiving a transfer request 
or a request for notification of reception). 
15-91  Send Registration Error  Could not receive the file for transfer to the final 
destination: 
ƒ  The format of the final destination or the  
						

							Error Codes 
B786 30  SM 
Code Meaning Suggested Cause/Action 
transfer destination is incorrect. 
ƒ  Destinations are full so the final and transfer 
destinations could not be created. 
15-92 Memory Overflow ƒ  Transmission could not be received because 
memory overflowed during the transaction. 
15-93 Memory Access Error ƒ  Transaction could not complete due to a 
malfunction of SAF memory. 
15-94 Incorrect ID Code ƒ  The machine rejected an incoming e-mail for 
transfer request, because the ID code in the 
incoming e-mail did not match the ID code 
registered in the machine. 
15-95  Transfer Station Function ƒ  The machine rejected an incoming e-mail for 
transfer because the transfer function was 
unavailable. 
22-00  Original length exceeded 
the maximum scan length ƒ  Divide the original into more than one page. 
ƒ  Check the resolution used for scanning. 
Lower the scan resolution if possible. 
ƒ  Add optional page memory. 
22-01  Memory overflow while 
receiving ƒ  Wait for the files in the queue to be sent. 
ƒ Delete unnecessary files from memory. 
ƒ  Transfer the substitute reception files to an 
another fax machine, if the machine’s printer 
is busy or out of order. 
ƒ  Add an optional SAF memory card or hard 
disk. 
22-02  Tx or rx job stalled due to 
line disconnection at the 
other end ƒ  The job started normally but did not finish 
normally; data may or may not have been 
received fully. 
ƒ Restart the machine. 
22-04  The machine cannot store 
received data in the SAF ƒ Update the ROM 
ƒ Replace the FCU. 
22-05  No G3 parameter 
confirmation answer ƒ  Defective FCU board or firmware. 
23-00  Data read timeout during 
construction ƒ Restart the machine. 
ƒ Replace the FCU. 
25-00  The machine software 
resets itself after a fatal 
transmission error 
occurred ƒ Update the ROM 
ƒ Replace the FCU. 
F0-xx  V.34 modem error ƒ Replace the FCU. 
F6-xx  SG3 modem error ƒ  Update the SG3 modem ROM.