Ricoh B230 Service Manual
Have a look at the manual Ricoh B230 Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 127 Ricoh manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
SM 4-91 B230/B237
Trouble
shooting
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Electric counter error
Abnormal data in the counters.
ƒ Defective NVRAM
ƒ Defective controller
900 CTL
D
1. Check the connection between the NVRAM and controller.
2. Replace the NVRAM.
3. Replace the controller.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
910 External Controller Error 1
911 External Controller Error 2
912 External Controller Error 3
913 External Controller Error 4
914 CTL
D
External Controller Error 5
The external controller alerted the machine about an error.
ƒ Please refer to the instructions for the external controller
(application).
B230/B237 4-92 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) External Controller Error 6 While EAC (External Application Converter), the conversion module, was operating normally, the receipt of a power line interrupt signal from the FLUTE serial driver was detected, or BREAK signal from the other station was detected. 919 CTL D ƒ Power outage at the EFI controller ƒ EFI controller was rebooted ƒ Connection to EFI controller loose No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Printer application error An error is detected in the printer application program. ƒ Defective software ƒ Unexpected hardware resource (e.g., memory shortage) 920 CTL D 1. Software defective; switch off/on, or change the controller firmware if the problem is not solved 2. Insufficient memory No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Printer font error A necessary font is not found in the SD card. ƒ A necessary font is not found in the SD card. ƒ The SD card data is corrupted. 921 CTL D 1. Check that the SD card has the correct data.
SM 4-93 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Netfile function error The management area or management file on the HDD is corrupted. ƒ Defective HDD ƒ Data inconsistency (e.g., caused by power failure) 925 CTL D When SC 860-865 keep occurring: 1. Follow the troubleshooting procedures. In other cases: 1. Initialize the netfile partition. 2. Initialize the hard disk. 3. Replace the HDD. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Software performance error The software makes an unexpected operation. ƒ Defective software ƒ Defective controller ƒ Software error 1. Turn the main switch off and on. 2. Reinstall the controller and/or engine main firmware. 990 CTL D ƒ See Note 1 at the end of the SC table.
B230/B237 4-94 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Software continuity error The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software. ƒ Software program error ƒ Internal parameter incorrect, insufficient working memory. 991 CTL C 1. This SC is not displayed on the LCD (logging only). No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Undefined error Defective software program 992 CTL D ƒ An error undetectable by any other SC code occurred No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Operation panel management records exceeded An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there if there are too many application screens open on the operation panel. 994 CTL C ƒ No action required because this SC does not interfere with operation of the machine.
SM 4-95 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Controller Board Mismatch The information on the controller board does not match that of the machine ƒ Wrong controller board installed 995 CTL D Reinstall the correct controller board for this machine. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Application function selection error ƒ The application selected by the operation panel key does not start or ends abnormally. ƒ Software (including the software configuration) defective ƒ An option required by the application (RAM, DIMM, board) is not installed ƒ Nesting of the fax group addresses is too complicated 997 CTL B 1. Check the devices necessary for the application program. If necessary devices have not been installed, install them. 2. Check that application programs are correctly configured. 3. For a fax operation problem, simplify the nesting of the fax group addresses. 4. Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
B230/B237 4-96 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Application start error No applications start within 60 seconds after the power is turned on. ƒ Loose connection of RAM-DIMM, ROM-DIMM ƒ Defective controller ƒ Software problem 998 CTL D 1. Check the setting of SP5875-001. If the setting is set to 1 (OFF), change it to 0 (OFF). 2. Check if the RAM-DIMM and ROM-DIMM are correctly connected. 3. Reinstall the controller system firmware. 4. Replace the controller. Note 1 If a problem always occurs in a specific condition (for example. printer driver setting, image file), the problem may be caused by a software error. In this case, the following data and information needs to be sent back to your product specialist. Please understand that it may take some time to get a reply on how to solve the problem, because in some cases the design staff in Japan must analyze the data. ƒ Symptom / Possible Causes / Action taken ƒ Summary sheet (SP mode “Printer SP”, SP1-004 [Print Summary]) ƒ SMC - All (SP5-990-001) ƒ SMC - Logging (SP5-990-004) ƒ Printer driver settings used when the problem occurs ƒ All data displayed on the screen (SC code, error code, and program address where the problem is logged.) ƒ Image file which causes the problem, if possible
SM 4-97 B230/B237 Trouble shooting 4.5 TROUBLESHOOTING GUIDE 4.5.1 IMAGE QUALITY
B230/B237 4-98 SM The following work-flow shows the basic troubleshooting steps for the image quality problems on this product.
B230/B237 4-100 SM (From the previous diagram) 4.5.2 LINE POSITION ADJUSTMENT When there are color registration errors on the output, do the line position adjustment as follows. ƒ Use A3/DLT size paper for this adjustment. Test 1. Do SP2-111-003 (Mode c: rough adjustment). 2. Use SP2-194-007 to check if the result of the line position adjustment is correct (0: Completed successfully, 1: Not completed). If the result is 1, refer to ‘Countermeasure list for color registration errors’. 3. Do SP2-111-001 (Mode a: fine adjustment twice). 4. Use SP2-194-007 to check if the result of the line position adjustment is correct (0: Completed successfully, 1: Not completed). If the result is 1, refer to ‘Countermeasure list for color registration errors’. 5. Put some A3/DLT paper on the by-pass tray. ƒ When you print a test pattern, use the by-pass tray to feed the paper. 6. Print out test pattern 7 with SP2-109-003. 7. Check the printed output with a loupe. 8. If there are no color registration errors on the output, the line position adjustment is correctly done. If not, refer to the countermeasure list for color registration errors. Countermeasure list for color registration errors