Ricoh B230 Service Manual
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SM 4-75 B230/B237
Trouble
shooting
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
819 CTL
D Fatal error
Process error
System completely down
ƒ Defective RAM DIMM
ƒ Defective ROM DIMM
ƒ Defective controller
ƒ Software error
1. Check and/or replace the RAM DIMM.
2. Check and/or replace the ROM DIMM.
3. Replace the controller.
[696E]
ƒ See Note 1 at the end of the SC table
Memory error
Unexpected system memory size
ƒ Defective RAM DIMM
ƒ Defective ROM...](http://img.usermanuals.tech/thumb/64/100811/w64_b230-service-manual-1509630901_d-314.png "Page 315
SM 4-75 B230/B237
Trouble
shooting
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
819 CTL
D Fatal error
Process error
System completely down
ƒ Defective RAM DIMM
ƒ Defective ROM DIMM
ƒ Defective controller
ƒ Software error
1. Check and/or replace the RAM DIMM.
2. Check and/or replace the ROM DIMM.
3. Replace the controller.
[696E]
ƒ See Note 1 at the end of the SC table
Memory error
Unexpected system memory size
ƒ Defective RAM DIMM
ƒ Defective ROM...")
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B230/B237 4-76 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
An error in the operation system (An error message is output.)
ƒ Defective CPU
ƒ Defective memory
ƒ Defective flash memory
ƒ Incorrect software
1. Replace the memory.
2. Replace the controller.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
820 CTL
D Self-diagnostics error: CPU
[XXXX]: Detailed error code
CPU error
During the self-diagnosti
c, the controller...](http://img.usermanuals.tech/thumb/64/100811/w64_b230-service-manual-1509630901_d-315.png "Page 316
B230/B237 4-76 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
An error in the operation system (An error message is output.)
ƒ Defective CPU
ƒ Defective memory
ƒ Defective flash memory
ƒ Incorrect software
1. Replace the memory.
2. Replace the controller.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
820 CTL
D Self-diagnostics error: CPU
[XXXX]: Detailed error code
CPU error
During the self-diagnosti
c, the controller...")
SM 4-71 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Shift motor error The shift motor HP sensor does not detect any change for 1.86 seconds after the shift motor has turned on at power on or during its operation. ƒ Defective shift motor ƒ Defective shift motor HP sensor 770 B 1. Check the connections to the shift motor and the shift motor HP sensor. 2. Defective shift motor or the shift motor HP sensor. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Bridge unit error The machine recognizes the finisher, but does not the bridge unit. ƒ Defective connector ƒ Broken harness 791 D 1. Check the connections between the bridge unit and the machine. 2. Install a new bridge unit.
B230/B237 4-72 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher error The machine does not recognize the finisher, but recognizes the bridge unit. ƒ Defective connector ƒ Defective harness ƒ Incorrect installation 792 B 1. Check the connections between the finisher and the machine. 2. Install a new finisher. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Front jogger motor error ƒ The machine does not detect that the front jogger HP sensor is OFF for 40 ms after the front jogger fence moved. ƒ The machine does not detect that the front jogger fence HP sensor is ON for 830 ms after the front jogger fence returned to its home position. ƒ Defective front jogger motor ƒ Disconnected connector ƒ Overload to front jogger motor ƒ Defective front jogger fence HP sensor 793 B 1. Turn the main power switch off and on. 2. Check the connectors to the front jogger motor and front jogger fence HP sensor. 3. Check for problems in the jogger fence mechanism. 4. Replace the front jogger motor. 5. Replace the front jogger fence HP sensor.
SM 4-73 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Rear jogger motor error ƒ The machine does not detect that the rear jogger HP sensor is OFF for 40 ms after the rear jogger fence moved. ƒ The machine does not detect that the rear jogger fence HP sensor is ON for 830 ms after the rear jogger fence returned to its home position. ƒ Defective rear jogger motor ƒ Disconnected connector ƒ Overload to rear jogger motor ƒ Defective rear jogger fence HP sensor 794 B 1. Turn the main power switch off and on. 2. Check the connectors to the rear jogger motor and rear jogger fence HP sensor. 3. Check for problems in the jogger fence mechanism. 4. Replace the rear jogger motor. 5. Replace the rear jogger fence HP sensor. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Paper exit unit lift up/ down error ƒ The paper exit unit HP sensor does not turn off for 650 msec after the paper exit unit has lifted down. ƒ The paper exit unit HP sensor does not turn on for 650 msec after the paper exit unit has lifted up. ƒ Disconnected harness ƒ Defective paper exit unit contact motor ƒ Defective paper exit unit HP sensor 795 B 1. Check the harness connection. 2. Replace the paper exit unit contact motor. 3. Replace the paper exit unit HP sensor.
B230/B237 4-74 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Transport belt solenoid error ƒ Disconnected harness ƒ Defective transport motor ƒ Transport belt HP sensor 796 B 1. Check the harness connection. 2. Replace the transport motor. 3. Replace the transport belt HP sensor. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) EEPROM data error ƒ Defective EEPROM on the main board 797 B 1. Check the harness connection. 2. Replace the main board. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Watch-dog error While the system program is running, other processes do not operate at all. ƒ Defective controller ƒ Software error 1. Replace the controller. 818 CTL B ƒ See Note 1 at the end of the SC table
SM 4-75 B230/B237
Trouble
shooting
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
819 CTL
D Fatal error
Process error
System completely down
ƒ Defective RAM DIMM
ƒ Defective ROM DIMM
ƒ Defective controller
ƒ Software error
1. Check and/or replace the RAM DIMM.
2. Check and/or replace the ROM DIMM.
3. Replace the controller.
[696E]
ƒ See Note 1 at the end of the SC table
Memory error
Unexpected system memory size
ƒ Defective RAM DIMM
ƒ Defective ROM DIMM
ƒ Defective controller
ƒ Software error
[766D]
1. Check and/or replace the RAM DIMM.
2. Check and/or replace the ROM DIMM.
3. Replace the controller.
Kernel stop error
The cache error trap occurs in the CPU.
ƒ CPU cache error
[4361]
1. Replace the controller.
Kernel stop error
B230/B237 4-76 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
An error in the operation system (An error message is output.)
ƒ Defective CPU
ƒ Defective memory
ƒ Defective flash memory
ƒ Incorrect software
1. Replace the memory.
2. Replace the controller.
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures)
820 CTL
D Self-diagnostics error: CPU
[XXXX]: Detailed error code
CPU error
During the self-diagnosti
c, the controller CPU det ects an error. There
are 47 types of error code (0001 to 4005) depending on the cause of
the error. The CPU detects an error and displays the specific error code
with the program address where the error occurs.
ƒ System firmware problem
ƒ Defective controller
[0001] to
[06FF]
[0801] to [4005] 1. Turn the main switch off and on.
2. Reinstall the controller system firmware.
3. Replace the controller.
When the problem cannot be fixed
with the above procedure, the
following information displayed on the screen needs to be fed back to a
technical support center.
ƒ SC code
ƒ Detailed error code
ƒ Program address
[0702]
[0709]
[070A] CPU/Memory Error
SM 4-77 B230/B237 Trouble shooting ƒ System firmware problem ƒ Defective RAM-DIMM ƒ Defective controller 1. Reinstall the controller system software. 2. Replace the RAM-DIMM. 3. Replace the controller. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 821 CTL D Self-diagnostics error: ASIC [XXXX]: Detailed error code ASIC error The write-&-verify check error has occurred in the ASIC. ƒ Defective ASIC device [0B00] 1. Replace the controller. ASIC detection error The I/O ASIC for system c ontrol is not detected. ƒ Defective ASIC ƒ Defective North Bridge and PCI I/F [0B06] 1. Replace the c ontroller board. SHM register error ƒ The initialization of bus connection or read for SHM fails. ƒ The register of SHM is diff erent from specified value. ƒ Defective connection bus ƒ Defective SHM [0B10] 1. Replace the controller board [0D05] Self-diagnosis error: ASIC
B230/B237 4-78 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) The CPU checks if the ASIC timer works correctly compared with the CPU timer. If the ASIC timer does not function in the specified range, this SC code is displayed. ƒ System firmware problem ƒ Defective RAM-DIMM ƒ Defective controller 1. Reinstall the controller system firmware. 2. Replace the RAM-DIMM. 3. Replace the controller board. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 822 CTL B Self-diagnostic error: HDD (Hard Disk Drive) [XXXX]: Detailed error code [3003] Timeout error [3004] Command error When the main switch is turned on or starting the self-diagnostic, the HDD stays busy for the specified time or more. ƒ Loose connection ƒ Defective HDD ƒ Defective controller 1. Check that the HDD is correctly connected to the controller. 2. Replace the HDD. 3. Replace the controller.
SM 4-79 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 823 CTL B Self-diagnostic error: NIB [XXXX]: Detailed error code [6101] MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM. [6104] PHY IC error The PHY IC on the controller cannot be correctly recognized. [6105] PHY IC loop-back error An error occurred during the loop-back test for the PHY IC on the controller. 1. Replace the controller. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) [1401] Self-diagnosis error: Standard NVRAM The controller cannot recognize the standard NVRAM installed or detects that the NVRAM is defective. ƒ Loose connection ƒ Defective standard NVRAM ƒ Defective controller 824 CTL D 1. Check the standard NVRAM is firmly inserted into the socket. 2. Replace the NVRAM. 3. Replace the controller
B230/B237 4-80 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) [15FF] Self-diagnostic Error: RTC/optional NVRAM The RTC device is not detected. ƒ RTC defective ƒ NVRAM without RTC installed ƒ Backup battery discharged 826 CTL D 1. Replace the NVRAM with another NVRAM with an RTC device. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 827 CTL D Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code Verification error Error detected during a write/verify check for the standard RAM (SDRAM DIMM). ƒ Loose connection ƒ Defective SDRAM DIMM ƒ Defective controller [0201] 1. Turn the main switch off and on. 2. Replace the SDRAM DIMM. 3. Replace the controller. Resident memory error The SPD values in all RAM DIMM are incorrect or unreadable. ƒ Defective RAM DIMM ƒ Defective SPD ROM on RAM DIMM ƒ Defective 12C bus [0202] 1. Replace the RAM DIMM.