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Ricoh B230 Service Manual

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SM 4-81 B230/B237 
Trouble 
shooting 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
828 CTL 
D Self-diagnostic error: ROM 
[XXXX]: Detailed error code 
[0101] Check sum error 1 
ƒ  The boot monitor and OS program stored in the ROM DIMM is 
checked. If the check sum of the program is incorrect, this SC code 
is displayed. 
[0104] Check sum error 2 
All areas of the ROM DIMM are checked. If the check sum of all 
programs stored in the ROM DIMM is incorrect, this SC code is 
displayed. 
  ƒ  Defective ROM DIMM 
ƒ Defective controller 
  1.  Turn the main switch on and off. 
2.  Replace the ROM DIMM 
3. Replace the controller.
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B230/B237 4-82  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
829 CTL 
B Self-diagnosis error: optional RAM 
[XXXX]: Detailed error code 
[0401] Verification error (Slot 1) 
The data stored in the optional RAM in Slot 1 does not match the data 
when reading. 
[0402] Composition error (Slot 1) 
The result of checking the composition data of the optional RAM in Slot 
1 on the controller is incorrect. 
  ƒ  Not specified RAM DIMM installed 
ƒ  Defective RAM DIMM 
  1.  Turn the main switch off and on. 
2.  Replace the RAM DIMM. 
3. Replace the controller board. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
IEEE1394 interface error 
The 1394 interface is unusable. 
ƒ Defective IEEE1394 
ƒ Defective controller. 
851 CTL 
B 
1.  Turn the main switch off and on. 
2. Replace the IEEE1394 interface board. 
3. Replace the controller.
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SM 4-83 B230/B237 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Wireless LAN card not detected 
The wireless LAN card is not detected before communication is 
established, though the wireless LAN board is detected. 
ƒ Loose connection 
853 CTL 
B 
1.  Check the connection. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Wireless LAN/Bluetooth card not detected 
The wireless LAN/Bluetooth card is not detected after communication is 
established, but the wireless LAN board is detected. 
ƒ Loose connection 
854 CTL 
B 
1.  Check the connection. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Wireless LAN/Bluetooth card error 
An error is detected in the wireless LAN/Bluetooth card. 
ƒ Loose connection 
ƒ  Defective wireless LAN/Bluetooth card 855 
856 CTL 
B 
1.  Check the connection. 
2. Replace the wireless LAN/Bluetooth card.
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B230/B237 4-84  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
USB interface error 
The USB interface cannot be used due to a driver error. 
ƒ  Defective USB driver 
ƒ Loose connection 857 CTL 
B 
1.  Check the connection. 
2.  Replace the USB board. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD: Initialization error 
The controller detects that the hard disk fails. 
ƒ  HDD not initialized 
ƒ Defective HDD 860 CTL 
B 
1.  Reformat the HDD. 
2. Replace the HDD.
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SM 4-85 B230/B237 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD: Reboot error 
The HDD does not become ready within 30 seconds after the power is 
supplied to the HDD. 
ƒ Loose connection 
ƒ Defective cables 
ƒ Defective HDD 
ƒ Defective controller 
861 CTL 
D 
1.  Check the connection between the HDD and controller. 
2.  Check and replace the cables. 
3. Replace the HDD. 
4. Replace the controller. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD: Read error 
The data stored in the HDD cannot be read correctly. 
ƒ Defective HDD 
ƒ Defective controller 863 CTL 
D 
1. Replace the HDD. 
2. Replace the controller. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD: CRC error 
While reading data from the HDD or storing data in the HDD, data 
transmission fails. 
ƒ Defective HDD 
864 CTL 
D 
1. Replace the HDD.
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B230/B237 4-86  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD: Access  error 
An error is detected while operating the HDD. 
Defective HDD 
865 CTL 
D 
Replace the HDD. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
SD card authentication error 
A correct license is not found in the SD card. 
ƒ  SD-card data is corrupted. 
866 CTL 
B 
1.  Store correct data in the SD card. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
SD card error 
The SD card is ejected from the slot. 867 CTL 
D 
1.  Install the SD card. 
2.  Turn the main switch off and on.
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SM 4-87 B230/B237 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
SD card access error 
ƒ  -13 to -3: File system error 
ƒ  Other number: Device error 
An error report is sent from the SD card reader. 
ƒ  An error is detected in the SD card. 
868 CTL 
D 
1.  For a file system error, format the SD card on your PC. 
2.  For a device error, turn the mains switch off and on. 
3.  Replace the SD card. 
4. Replace the controller. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Address book error 
An error is detected in the data copied to the address book over a 
network. 
ƒ  Defective software program 
ƒ Defective HDD 
ƒ  Incorrect path to the server 
870 CTL 
B 
1.  Initialize the address book data (SP5-846-050). 
2.  Initialize the user information (SP5-832-006). 
3. Replace the HDD.
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B230/B237 4-88  SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD mail data error 
An error is detected in the HDD at machine initialization. 
ƒ Defective HDD 
ƒ  Power failure during an access to the HDD 
872 CTL 
B 
1.  Turn the main switch off and on. 
2.  Initialize the HDD partition (SP5-832-007). 
3. Replace the HDD. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD mail transfer error 
An error is detected in the HDD at machine initialization. 
ƒ Defective HDD 
ƒ  Power failure during an access to the HDD 873 CTL 
B 
1.  Initialize the HDD partition (SP5-832-008). 
2. Replace the HDD. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Delete All error 1: HDD 
An error is detected while all of the HDD or NVRAM are formatted 
physically by the Data Overwrite Security Unit (B735). 
ƒ  Data Overwrite Security Unit (SD card) not installed 
ƒ Defective HDD 874 CTL 
D 
1.  Install the Data Overwrite Security Unit (B735). 
2. Replace the HDD.
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SM 4-89 B230/B237 
Trouble 
shooting 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Delete All error 2: Data area 
An error is detected while all of the HDD or NVRAM are formatted 
logically by the Data Overwrite Security Unit (B735). 
ƒ  The logical format for the HDD fails. 
875 CTL 
D 
1.  Turn the main switch off/on and try the operation again 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
876 CTL 
D Log Data Error 
An error was detected in the handling of the log data at power on or 
during machine operation. This can be caused by switching the 
machine off while it is operating. 
Log Data Error 1 
ƒ  Damaged log data file in the HDD -001 
1.  Initialize the HDD with SP5832-004. 
Log Data Error 2 
ƒ  An encryption module not installed 
1.  Disable the log encryption setting with SP9730-004 (0 is off.) 
-002 
1.  Install the DESS module.   
Log Data Error 3 
ƒ  Invalid log encryption key due to defective NVRAM data -003 
1.  Initialize the HDD with SP5832-004. 
2.  Disable the log encryption setting with SP9730-004 (0 is off.) 
Log Data Error 4 -004 
ƒ  Unusual log encryption function due to defective NVRAM data
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B230/B237 4-90  SM 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
1.  Initialize the HDD with SP5832-004. 
Log Data Error 5 
ƒ  Installed NVRAM or HDD which is used in another machine -005 
1.  Reinstall the previous NVRAM or HDD. 
2.  Initialize the HDD with SP5832-004. 
Log Data Error 99 
ƒ  Other than the above causes -099 
1.  Ask your supervisor. 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
HDD Data Overwrite Security SD card error 
The all delete function cannot be executed but the Data Overwrite 
Security Unit (B735) is installed and activated. 
ƒ  Defective SD card (B735) 
ƒ  SD card (B735) not installed 877 CTL 
D 
1.  Replace the NVRAM and then install the new SD card (B735). 
2.  Check and reinstall the SD card (B735). 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
File format converter error 
The file format converter does not respond. 
ƒ  Defective file format converter 
880 CTL 
D 
1.  Replace the file format converter.
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