Ricoh B230 Service Manual
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SM 4-51 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Pressure roller lamp consecutive full power 2 When the fusing unit is not running in the ready condition, the pressure roller-fusing lamp keeps ON full power for 8 seconds or more. ƒ Broken pressure roller fusing lamp Related SC code: SC 545 555 A 1. Replace the pressure roller fusing lamp. 2. Replace the PSU. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Zero cross frequency error When the zero cross signal is 66 or more and it is detected 10 times or more in 11 detections, the machine determines that input 60 Hz and SC557 occurs. ƒ Noise (High frequency) 557 C 1. Check the power supply source.
B230/B237 4-52 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Consecutive fusing jam The paper jam counter for the fusing unit reaches 3 times. The paper jam counter is cleared if the paper is fed correctly. This SC is activated only when SP1159-001 is set to 1 (default 0). ƒ Paper jam in the fusing unit. 559 A Remove the paper that is jammed in the fusing unit. Then make sure that the fusing unit is clean and has no obstacles in the paper feed path. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Heating roller thermopile error The temperature measured by the thermopile does not reach 0 °C for 20 seconds. ƒ Loose connection of the thermopile ƒ Defective thermopile 561 A 1. Check if the thermopile is firmly connected. 2. Replace the thermopile.
SM 4-53 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Heating roller overheat 3 (software error) The detected fusing roller temperature stays at 230°C or more for 1 second. ƒ Defective PSU ƒ Defective IOB ƒ Defective BICU 563 A 1. Replace the thermistor. 2. Replace the PSU. 3. Replace the IOB. 4. Replace the BICU. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Heating roller overheat 3 (hardware error) The thermopile detects 250°C or more. ƒ Defective PSU ƒ Defective IOB ƒ Defective BICU ƒ Defective fusing control system 564 A 1. Replace the thermistor. 2. Replace the PSU. 3. Replace the IOB. 4. Replace the BICU.
B230/B237 4-54 SM
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Heating lamp consecutive full power 3
When the fusing unit is not running in the ready condition, the pressure
roller-fusing lamp keeps ON full power for 120 seconds or more.
ƒ Broken heating roller fusing lamp
565 A
1. Replace the heating roller lamp.
2. Replace the PSU.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
610 D Mechanical counter error: Bk
611 D Mechanical counter error: FC
This SC is only for NA models.
The machine detects the mechanical counter error when SP5987-001
is set to 1.
ƒ Disconnected mechanical counter
ƒ Defective mechanical counter
1. Check or replace the mechanical counter.
SM 4-55 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) ARDF communication error After the ARDF is detected, the break signal occurs or communication timeout occurs. ƒ Incorrect installation of ARDF ƒ ARDF defective ƒ BICU board defective ƒ External noise 620 D 1. Check the cable connection of the ARDF. 2. Shut out the external noise. 3. Replace the ARDF. 4. Replace the BICU board.
B230/B237 4-56 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 621 D Finisher communication error 622 D Paper tray unit communication error While the BICU communicates with an optional unit, an SC code is displayed if one of following conditions occurs. ƒ The BICU receives the break signal which is generated by the peripherals only just after the main switch is turned on. ƒ When the BICU does not receive an OK signal from a peripheral 100ms after sending a command to it. The BICU resends the command. The BICU does not receive an OK signal after sending the command 3 times. ƒ Cable problems ƒ BICU problems ƒ PSU problems in the machine ƒ Main board problems in the peripherals 1. Check if the cables of peripherals are correctly connected. 2. Replace the PSU if no power is supplied to peripherals. 3. Replace the BICU or main board of peripherals. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) CSS communication error A communication error occurred during communication with the CSS. ƒ Communication line error 630 CTL C Logging only.
SM 4-57 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) MF accounting device error 1 The controller sends data to the accounting device, but the device does not respond. This occurs three times. ƒ Loose connection between the controller and the accounting device 632 CTL B 1. Check the connection. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) MF accounting device error 2 After communication is established, the controller receives the brake signal from the accounting device. ƒ Loose connection between the controller and the accounting device 633 CTL B 1. Check the connection. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) MF accounting device error 3 The accounting device sends the controller the report that indicates a backup RAM error has occurred. ƒ Defective controller of the MF accounting device ƒ Battery error 634 CTL B 1. Turn the main switch off and on. 2. Replace the controller board of the accounting device. 3. Replace the battery.
B230/B237 4-58 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) MF accounting device error 4 The accounting device sends the controller the report that indicates the battery voltage error has occurred. ƒ Defective controller of the MF accounting device ƒ Battery error 635 CTL B 1. Turn the main switch off and on. 2. Replace the controller board of the accounting device. 3. Replace the battery. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 650 CTL B Communication error of the remote service modem (Cumin-M) Authentication error The authentication for the Cumin-M fails at a dial up connection. ƒ Incorrect SP settings ƒ Disconnected telephone line ƒ Disconnected modem board -001 1. Check and set the correct user name (SP5816-156) and password (SP5816-157). Incorrect modem setting Dial up fails due to the incorrect modem setting. Same as -001 -004 1. Check and set the correct AT command (SP5819-160). Communication line error -005 The supplied voltage is not sufficient due to the defective communication line or defective connection.
SM 4-59 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Same as -001 1. Consult with the users local telephone company. Incorrect network setting Both the NIC and Cumin-M are activated at the same time. Same as -001 -011 1. Disable the NIC with SP5985-1. Modem board error The modem board does not work properly even though the setting of the modem board is installed with a dial up connection. Same as -001 -012 1. Install the modem board. 2. Check and reset the modem board setting with SP5816. 3. Replace the modem board. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Incorrect dial up connection -001: Program parameter error -002: Program execution error An unexpected error occurs when the modem (Cumin-M) tries to call the center with a dial up connection. ƒ Caused by a software bug 651 CTL C No action required because this SC does not interfere with operation of the machine.
B230/B237 4-60 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) EEPROM error Retry of EEPROM communication fails three times after the machine has detected the EEPROM error. ƒ Caused by noise 669 D Turn the main power switch off and on. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) No response from BICU at power on When the main power is turned on or the machine starts warming up from energy-saving mode, the controller does not receive a command signal from the BICU. ƒ Loose connection ƒ Defective controller ƒ Defective BICU 670 CTL D 1. Check the connection between the BICU and controller. 2. Replace the controller. 3. Replace the BICU.