Ricoh B230 Service Manual
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SM 4-61 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Controller-to-operation panel communication error at startup ƒ After the machine is powered on, the communication between the controller and the operation panel is not established, or communication with controller is interrupted after a normal startup. ƒ After startup reset of the operation panel, the attention code or the attention acknowledge code is not sent from the controller within 15 seconds. ƒ After the controller issues a command to check the communication line with the controller at 30-second intervals, the controller fails to respond twice. ƒ Controller stalled ƒ Controller board installed incorrectly ƒ Controller board defective ƒ Operation panel connector loose or defective ƒ The controller is not completely shutdown when you turn the main switch off. 672 CTL D 1. Check the setting of SP5875-001. If the setting is set to 1 (OFF), change it to 0 (OFF). 2. Check the condition of the controller board. 3. Check the condition of the operation panel. 4. Replace the controller board. 5. Replace the operation panel. 6. Turn the main switch off, wait for one second or more, and turn the main switch on.
B230/B237 4-62 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) RFID: Communication error ƒ Communication error occurs when the RFID starts to communicate with the RFID receptor. ƒ Retry of RFID communication fails three times after the machine has detected the RFID communication error. ƒ Defective RFID reader and writer ƒ Disconnected ASAP I/F ƒ No memory chip on the toner cartridge ƒ Noise 681 D 1. Replace the RFID controller board. 2. Replace the toner cartridge. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Memory chip at TD sensor: Communication error Retry of memory chip communication fails three times after the machine has detected the memory chip communication error. ƒ Damaged memory chip data ƒ Disconnected inter face ƒ No memory chip on the development unit ƒ Noise 682 D 1. Replace the PCU.
SM 4-63 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) RFID: Unit check error The machine gets RFID communication error even the toner cartridges have not been installed in the machine. Caused by noise 683 B 1. Turn the main power switch off and on. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Memory address command error The BICU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration. ƒ Loose connection ƒ Defective controller ƒ Defective BICU 687 D 1. Check if the controller is firmly connected to the BICU. 2. Replace the controller. 3. Replace the BICU.
B230/B237 4-64 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) GAVD communication error ƒ The I2C bus device ID is not identified during initialization. ƒ A device-status error occurs during I2C bus communication. ƒ The I2C bus communication is not established due to an error other than a buffer shortage. ƒ Loose connection ƒ Defective BICU ƒ Defective LD controller board 690 D 1. Turn the main switch off and on. 2. Check the cable connection. 3. Replace the laser optics-housing unit. 4. Replace the BICU board. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher exit guide plate motor error After moving away from the guide plate position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Guide plate motor disconnected, defective ƒ Guide plate motor overloaded due to obstruction ƒ Guide plate position sensor disconnected, defective 725 B 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor 4. Replace the finisher main board.
SM 4-65 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray starts to move toward or away from the home position. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Shift tray HP sensor of the upper tray disconnected, defective ƒ Shift tray motor of the upper tray is disconnected, defective ƒ Shift tray motor of the upper tray overloaded due to obstruction 730 B 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board.
B230/B237 4-66 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher corner stapler motor error The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. For 1000-sheet (booklet) finisher ƒ The stapler motor does not switch off within the prescribed time after operating. ƒ The HP sensor of the staple unit does not detect the home position after the staple unit moves to its home position. ƒ The HP sensor of the staple unit detects the home position after the staple unit moves from its home position. For 500-sheet finisher ƒ The stapler HP sensor does not detect ON/OFF signal even the stapler moves from the OFF/ON position for 0.6 seconds. ƒ The stapler HP sensor does not detect ON when a stapling job is commanded or the stapler moves. ƒ Staple jam ƒ Motor overload ƒ Defective stapler motor 740 B 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board.
SM 4-67 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher stapler movement motor error For 1000-sheet (booklet) finisher ƒ The stapler HP sensor is not activated within the specified time after the stapler motor turned on. (first detection: jam error, consecutive twice detection SC code). For 500-sheet finisher ƒ The stapler HP sensor does not detect OFF signal even the stapler moves from the ON position for 0.35 seconds. ƒ The stapler HP sensor does not detect ON signal even the stapler moves from the OFF position for 5.5 seconds. ƒ Motor overload ƒ Loose connection of the stapler home position sensor ƒ Loose connection of the stapler movement motor ƒ Defective stapler home position sensor ƒ Defective stapler movement motor 742 B 1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.
B230/B237 4-68 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 1000-sheet booklet finisher: Stack feed motor error ƒ The stack feed HP sensor does not detect ON twice (once: jam error) for specified time after the stack feed motor has turned on. ƒ The stack feed HP sensor does not detect OFF twice (once: jam error) for specified time after the stack feed motor has turned on. ƒ Motor overload ƒ Loose connection of the stack feed motor ƒ Defective stack feed motor 746 B 1. Check the connections and cables for the stack feed motor and HP sensor. 2. Check for blockages in the stack feed motor mechanism. 3. Replace the stack feed HP sensor and/or stack feed motor 4. Replace the finisher main board. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 1000-sheet (booklet) finisher: Tray lift motor error 750 B 1. Check the connections to the shift tray motor. 2. Defective shift tray motor.
SM 4-69 B230/B237 Trouble shooting No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher punch motor error The punch HP sensor is not activated within the specified time after the punch motor turned on. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Punch HP sensor disconnected, defective ƒ Punch motor disconnected or defective ƒ Punch motor overload due to obstruction 760 B 1. Check the connections and cables for the punch motor and HP sensor. 2. Check for blockages in the punch motor mechanism. 3. Replace the punch HP sensor and/or punch motor 4. Replace the finisher main board. No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher folder plate motor error The folder plate moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Folder plate HP sensor disconnected, defective ƒ Folder plate motor disconnected, defective ƒ Folder plate motor overloaded due to obstruction. 761 B 1. Check the connections and cables for the folder plate motor and HP sensor. 2. Check for blockages in the folder plate motor mechanism. 3. Replace the folder plate HP sensor and/or folder plate motor 4. Replace the finisher main board.
B230/B237 4-70 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Punch movement motor error The punch unit moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 763 B 1. Check the connections to the punch movement motor. 2. Defective punch movement motor No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Paper position sensor slide motor error The paper position sensor moves but is not detected at the home position within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 764 B 1. Check the connections to the paper position sensor slide motor. 2. Defective paper position sensor slide motor.