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Panasonic Digital Business System Section 700 Feature Operation Manual
Panasonic Digital Business System Section 700 Feature Operation Manual
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Section 700 - Operation Chapter 3. System Features DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page 3-25 Hardware Requirements SCC-B Version 1.2 or higher is required for this feature. Considerations One of ten ringing patterns can be selected. The ringing patterns are different for key phones and SLT/OPX phones. Door Box (Using Extension Adaptor) (CPC-B Version 7.0 and higher and CPC-A II Version 7.0 and higher) Description Door boxes (also called door phones) and door openers work together. The door box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer. There are two types of door phone adaptors available for the DBS. The first type (VB-43701) utilizes a trunk connection to connect to the door box. See Door Box- (Using Trunk Adaptor) for more information. The second type (VB-43711) utilizes a digital port extension to connect to the door box and door opener and is described below. Operation To Open a Door When Talking to the Door Box: 1. Answer the Door Box. 2. While still connected to the call, dial: #3 NNNN * (where NNNN is the Door Opener Access Code, if required - 9999 by default) 3. The door will unlock. Listen for the person to enter the building before hanging up. To Open the Door When Not Talking to the Door Box: 1. Press the ON/OFF key (or pick up the handset).
Chapter 3. System Features Section 700 - Operation Page 3-26 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 2. While still connected to the call, dial: #3 XXX NNNN * (where XXX is the Door Box extension number and NNNN is the Door Opener Access Code, if required - 9999 by default) 3. The door will unlock. Listen for the person to enter the building before hanging up. Related Programming FF4 (Ringing and Hunt Groups): Ringing Assignments (all) FF1 (System Programming): Door Phone Assignments (all) FF1 (System Programming): Door Opener ID Requirement Hardware Requirements The Door Box feature requires a Door Box Adaptor (VB-43711), Door Box (Door Phone) (VA-43705), and door opener. The door opener can be purchased from an electronics dealer. One Door Box can be connected to a Door Box Adaptor. Each Door Box Adaptor uses one digital extension port. Up to 4 Door Boxes may be connected. Considerations The Door Box extension cannot take part in conference calls or be overridden. Door Box calls cannot be call forwarded or be hunting or coverage group members. The Door Opener can be set to open for 2 to 12 seconds.
Section 700 - Operation Chapter 3. System Features DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page 3-27 Door Box (Using Trunk Adaptor) (All Versions) Description Door Boxes (also called door phones) and door openers work together. The door box is an intercom that allows visitors to announce their presence from the office door. The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer. There are two types of door box adaptors available for the DBS. The first type (VB-43701) utilizes a trunk connection to connect to the door box and is described below. The second type (VB-43711) utilizes a digital port extension to connect to the door phone and door opener. See “Door Box (Using Extension Adaptor)” on page 3-25 for more information. Operation 1. Answer the door box. (Door Box calls ring in on a dedicated FF key.) 2. Press “3” while connected to the door box extension. The door opens automatically. Related Programming FF4 (Ringing and Hunt Groups): Ringing Assignments (all) FF2 (Trunk Programming): DTMF/Pulse Dialing for Trunks Hardware Requirements The Door Box requires a Door Box Adaptor (VB-43701), Door Box (VA- 43705), and door opener. The door opener can be purchased from an electronics dealer. Up to two Door boxes can be connected to a Door Box Adaptor and utilize the same trunk. The Door Box extension cannot take part in conference calls. The Door Opener can be set to open for 15 seconds, 30 seconds, or one minute.
Chapter 3. System Features Section 700 - Operation Page 3-28 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 While the Door Opener is functioning, a call from another Door Box on the same door box adaptor cannot be answered. Considerations The trunk connected to the Door Box Adaptor must be set to dial pulse. Sensor (All Versions) Description The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; they can be purchased separately from an electronics dealer. Hardware Requirements The sensor is attached to the Door Box Adaptor (VB-43701). Trunk lines connected to the Door Box Adaptor signal the designated extension when the sensor is tripped. Related Programming FF2 (Trunks): DTMF/Pulse Dialing for Trunks FF4 (Ring Assignments): CO Day Ring Assignments FF4 (Ring Assignments): CO Night Ring Assignments Considerations The trunk connected to the sensor must be a dial-pulse trunk.
Section 700 - Operation Chapter 3. System Features DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page 3-29 DP/DTMF Stations (All Versions) Description The DBS allows both dial pulse and DTMF extension types. Related Programming FF2 (Trunk): DTMF/Pulse Dialing for Trunks Considerations DP to DTMF Signal Conversion allows DTMF extensions to use either dial pulse or DTMF trunks. DP to DTMF Signal Conversion (All Versions) Description This feature allows an extension user to switch from DP to DTMF signaling when using a DP trunk. For instance, if a user dials into a voice mail system using a DP trunk, the user can switch to DTMF signaling to communicate with the voice mail system. DTMF tones can be sent either during the call or while the call is being dialed. Operation To switch from dial pulse to DTMF dialing, press “*” or “#.” Related Programming FF2 (Trunk): DTMF/Pulse Dialing for Trunks Considerations DTMF dialing remains in effect for the duration of the call. Pulse dialing is restored when the handset is replaced.
Chapter 3. System Features Section 700 - Operation Page 3-30 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 Once DTMF dialing is invoked, the user cannot switch back to pulse dialing without disconnecting the call. Changing from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing. Hunting Priority for VAUs (CPC-AII and CPC-B Version 5.0 or higher) Description This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU. If the caller hears the VAU message and then decides to dial back into the hunt group, he or she is placed before other calls that have just entered the hunt group queue. For an illustration of the flow of calls, see Figure 2-1 on page 3-31. To further improve VAU operation, DID, DISA, and transferred calls are now routed to the first VAU message. (In previous releases, these calls were routed to the second VAU message.) In addition, a digital port can now be assigned as a VAU through system programming. In previous releases, VAUs were assigned as standard digital ports. Using the standard digital port assignment required the installer to make the following program changes: The CO Offhook Signal option had to be set to “on” (FF3 1-144# 7#). The Call Waiting Notification Tone/OHVA option had to be set to “off” (FF3 1-144# 8#). Auto Pickup had to be set to “on” (FF3 1-144# 12#). All FF keys for the extension port had to be cleared. The VAU assignment now eliminates the need to make these program changes. Once a port is assigned as a VAU, the system treats that port as if these changes have been made. Note: Though the VAU assignment treats the VAU port as if the program settings have been made, it does not actually change the settings. If the port is later assigned as a standard digital port, the original program settings will still be in effect.
Section 700 - Operation Chapter 3. System Features DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page 3-31 Figure 2-1. VAU hunting priority Related Programming FF3 (Extension): VAU Port Assignment FF3 (Extension): VAU Hunting Priority Considerations The following call types are routed to the first VAU message: - Trunk calls (including DID and DNIS calls) - Transferred trunk calls - Intercom calls - Transferred intercom calls. All recalls are routed to the second VAU message. CO Direct Trunk Call to the Hunt Group Pilot Number Hunt GroupVA U Hunt Group Queue Calls that transfer back into the hunt group are placed at the top of the queue.
Chapter 3. System Features Section 700 - Operation Page 3-32 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 Independent Timers (CPC-AII and CPC-B, Version 3.1 or higher) Description Beginning with CPC-B Version 3.1, the DBS provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer. The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding. The CO Delayed Ring and Extension Delayed Ring timers determine how long a call will ring an extension before ringing other extensions assigned to delayed ringing. The Hunt Group-No Answer timer determines how long a call will ring an idle member of a hunt group before hunting to the next idle group member. Related Programming FF1 (System): Call Forward--No Answer Timer FF1 (System): Central Office Delayed Ring Timer FF1 (System): Extension Delayed Ring Timer FF1 (System): Hunt Group No Answer Timer Internal Hold Tone (CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher) Description If a music-on-hold sound source is unavailable, a periodic hold tone generated in the DBS can be provided to caller. Related Programming FF1 (System): Internal Hold Tone
Section 700 - Operation Chapter 3. System Features DBS-2.3/9.2-700 DBS Manual - Revised April 2000 Page 3-33 Least Cost Routing (LCR) (All Versions) Description Least cost routing (LCR) automatically selects the least expensive route available for toll calls. LCR is accessed by dialing “9” before placing a call. Related Programming Primary Program Areas: FF1 (System): Least Cost Routing (LCR) Access FF3 (Extension): Forced Least Cost Routing FF8 (LCR): Time Priority Tables FF8 (LCR): LCR Trunk Group Tables FF8 (LCR): Least Cost Routing Area Codes FF8 (LCR): Special LCR Area Codes FF8 (LCR): Least Cost Routing (LCR) Office Codes FF8 (LCR): Special LCR Office Codes Tables Other Program Areas: FF8 (LCR): LCR Add Tables FF8 (LCR): LCR Delete Tables Considerations If LCR is enabled, ML and MCO keys can be assigned for trunk group 89. However, the FF keys will not light. If the LCR feature is deactivated, Pooled Trunk Access is selected automatically. Your system can be programmed to use the LCR feature for all outgoing calls.
Chapter 3. System Features Section 700 - Operation Page 3-34 DBS Manual - Revised April 2000 DBS-2.3/9.2-700 Music-on-Hold (All Versions) Description The DBS can provide Music-on-Hold to parties on hold on a CO line. The Music-on-Hold feature can also be used to play announcements or advertisements if desired. The system can provide Music-on-Hold using the background music source or a separate music source. See “Background Music” on page 3-11 for more information. Beginning with CPC-AII Version 7.0 and CPC-B Version 7.0, if no music-on- hold sound source is available, an internally generated periodic hold tone can be supplied to calls on hold. See“Internal Hold Tone” on page 3-32 for more information. Hardware Requirements The music source must be purchased separately. It is not provided with the DBS. If a single music source is used for both Music-on-Hold and background music, the music source connects to the CN5 on the DBS. If a separate music source is used for background music, it is connected directly to the SCC card. See Installation (Section 300) for instructions. Make sure the option straps are correctly set. The input impedance for the music source is 10k ohms. The maximum input level is 10 dB. Important: A license may be required from the American Society of Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.