Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-65
Multi-Line (ML) Appearances
(CPC-AII and CPC-B Version 2.0 or higher)
Description
You can make and receive both CO line calls and Intercom Calls using a 
Multi-Line (ML) key. Each extension can have up to 24Multi-Line keys. The 
Attendant can have up to 24 Multi-Line keys. 
See “ML/MCO Separation” (page 4-66) for information on assigning both 
ML and MCO keys to the same system (CPC-AII and CPC-B Version 4 or 
higher).
Operation
Related Programming
 FF1 (System): Least Cost Routing (LCR) Access
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF2 (Trunks): Pooled Trunk Access for Group “81-86”
 FF3 (Extension): Forced Least Cost Routing
 FF5 (Keys): FF Key Assignment (all)
 FF8 (LCR) LCR Settings (all)
Considerations
 A Multi-Line key will ring for incoming CO calls, Intercom Calls, recall 
calls, and call-forward calls.  Operation Action
To originate a trunk call Press an idle ML key.
The key blinks (green) as the call is 
made.
To place a call on Exclusive Hold (page 4-37) Press the ML key.
To place a call on System Hold (page 4-18) Press the HOLD
 key.
To transfer a call Press HOLD
, dial the destination exten-
sion, then press PROG
. 
						

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 When a CO call or an Intercom Call arrives, a search begins for a Multi-
Line key not in use. The lower numbered FF keys will be searched first. 
When a free Multi-Line key is found, the LED flashes green and the 
extension rings.
 If another phone answers an incoming trunk call, the ML LED on your 
extension goes off and the ringing stops, indicating that the Multi-Line key 
on your telephone is no longer in use.
 When dialing an extension number, the system automatically selects the 
free Multi-Line key with the lowest number. 
 If the CO line or held extension does not respond before the Recall Timer 
expires, the extension rings and the Multi-Line key flashes green. 
 If LCR is enabled, ML keys can be assigned for trunk group 89. However, 
the FF keys will not light.
ML/MCO Separation
(CPC-AII and CPC-B Version 4.0 or higher)
Description
Beginning with CPC-B Version 4, each extension can have either MCO or 
ML keys. In previous software versions, MCO or ML keys were only 
available on a system-wide basis, and the type of key that was available 
differed according to the software release. Table 4-7 contains definitions of 
MCO and ML keys. Table 4-8 shows MCO/ML availability with previous 
releases. 
Table 4-8.  MCO/ML availability 
Related Programming
 FF3 (Extension): ML/MCO Separation
 FF5 (Keys): FF Key Assignments (all)CPC Version Type of 
Key
CPC-A MCO only
CPC-B 1.0 MCO only
CPC-B 2.0 - 3.1 ML only
CPC-AII and CPC-B 
4.0 and aboveMCO or ML 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
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Considerations
 The initial setting for all extensions (except the first attendant phone) is 
MCO.
 The initial setting for the first attendant phone (port 1) is ML.
Meet-Me Answer
(All Versions)
Description
You can answer a Paging call from any extension using the Meet-Me Answer 
feature.
Operation
1.  When you hear the Paging call pick up the handset from any idle 
extension or if you are talking with another party, place the call on hold.
The phone issues intercom dial tone.
2. Press “77.”
 Paging ceases and you are connected to the party trying to reach you.
 The EXT
 LED lights.
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 4.0 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 4.0 or higher)
Considerations
 If you are at a speakerphone, you can press the ON/OFF
 key instead of 
picking up the handset to answer the Paging Call. After dialing “77” you 
can then speak to the party trying to reach you using the phone’s built-in 
speaker and microphone. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
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Message Waiting/Callback Request
(All Versions)
Description
If you try to call an extension that is busy or does not answer, you can leave a 
message requesting a return call.
Operation
To leave a Callback Request:
1. Press the ON/OFF
 key.
2.  Dial the extension number.
“Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where 
“XXX” is the extension) appears on the display.
3.  Dial “2” at the busy tone or while the telephone is still ringing.
“Accept Message” appears on the display.
4. Press the ON/OFF
 key.
The Message Waiting lamp flashes at the called extension.
To answer a Callback Request:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Press the AUTO
 key.
3. Press the REDIAL
 key.
 Your telephone automatically dials the extension that left the Callback 
Request.
 If extension 135 left the Callback Request and If your extension is set 
for Tone Calling, “Call-EXT XXX” (where “XXX” is the number of 
the extension that left the Callback Request) appears on the display. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-69
 If extension 135 left the Callback Request and If you extension is set 
for Voice Calling, “Talk-EXT XXX” (where “XXX” is the number of 
the extension that left the Callback Request) appears on the display.
 When your call is answered, the EXT
 LED lights and the Message 
Waiting lamp goes off.
To view the most recent Callback Request
Callback Requests are normally viewed in the order received. To view the 
most recent callbacks first:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key twice.
The most recent Callback Request appears on the display.
3. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
4.  Repeat steps 2 and 3 to view other Callback Requests.
To cancel a Callback Request:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the AUTO
 key.
3. Press the FLASH
 key.
“Call Back Cancel” appears on the display.
4. Press the ON/OFF
 key.
The ON/OFF
 LED goes off. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
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Related Programming
 FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.01 or higher)
 FF3 (Extension) Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.01 or higher)
Considerations
 When your extension has received several Callback Requests, the number 
of requests appears on the left side of the display. 
 Up to four Callback Requests can be sent to any one extension. The order 
of the messages can then be changed by the party receiving the requests.
 If you call the same extension a second time and the party answers, a 
Callback Request sent earlier will be cancelled.
 If a Callback Request is sent to an extension for which Call Forwarding is 
set, the Callback Request will be automatically forwarded to the 
designated extension.
 You can send a Callback Request to an extension that has Do Not Disturb 
or Absence Message activated.
Non-Appearing Outside Lines
(All Versions)
Description
Non-appearing outside lines are trunks that are not assigned to a dedicated FF 
key or to a trunk group key on your extension. The DBS allows you to use 
non-appearing outside lines.
Operation
Answering a Non-Appearing Outside Line Call
To answer a non-appearing outside line call at your extension, lift the receiver 
or press ON/OFF
. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-71
Selecting a Non-Appearing Outside Line
1.  Pick up the receiver or press ON/OFF
.
2. Dial 88
.
3.  Dial the outside line number (01-64).
4.  Dial the telephone number.
Holding a Non-Appearing Outside Line
Instead of an FF key, the EXT indicator flashes when you hold a non-
appearing outside line.
Offhook Signaling
(All Versions)
Description
Offhook signaling sends a tone to a busy extension to indicate that another 
CO call has arrived.
Operation
When you receive an offhook signal during a call, do the following:
1.  Put the first call on hold.
2.  Press the flashing FF key for the CO line of the incoming call.
For details about handling multiple calls, see “Call Hold” on page 4-17.
Related Programming
 FF3 (Extensions): Offhook Signal
 FF3 (Extensions): Offhook Signal Volume
 FF3 (Extensions): Offhook Signal Pattern 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-72 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Considerations
 The system does not send the offhook signal under the following 
conditions:
-  During a conference call
-  While the called extension is on hold
-  During a call on a CO line for which there is no line key on the called 
extension.
Offhook Voice Announce (OHVA)
(All Versions)
Description
You can interrupt a busy extension when making an Intercom Call, and then 
use the Off-Hook Voice Announce (OHVA) feature make an announcement 
that only the called party can hear. You can also transfer a held call to a busy 
extension after making the announcement using this feature.
Operation
To make an OHVA:
1.  Pick up the handset.
2.  Dial the desired extension number.
If the extension is busy, your phone issues busy tone.
3. Press “5.”
 “CONF XXX YYY” (where “XXX” is the calling extension and 
“YYY” is the receiving extension) appears on the display if you call a 
busy extension.
 “CONF XX YYY” (where “XX” is the line number and “YYY” is the 
extension) appears on the display if you call an extension that is 
speaking with an outside line.
 The EXT
 LED flashes.
 “Voice Announce” appears on the called extension’s display. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-73
 The Talk Back key flashes red.
4.  Make your announcement.
To answer an OHVA:
1.  Press the Talk Back key (*3
 must be programmed in an FF key).
The Talk Back key flashes red.
2.  To return to the previous call, press the Talk Back key again.
To transfer a call using OHVA 
1. Press the HOLD
 key to place the call to be transferred on hold.
2.  Dial the number of the extension to which the call will be transferred.
If the extension is already engaged in a call, your phone issues busy tone.
3.  Press “5” and announce the call to be transferred.
If the transferred call is not accepted by the called extension, press the 
FLASH
 key to cancel the transfer.
If the transferred call is accepted, and Onhook Transfer is enabled for 
your extension, hang up. If OnHook Transfer is not enabled, press PROG
 
and then hang up.
Note: 
Attendant console phones transfer by pressing the RELEASE
 key.
To answer a call after it has been announced using OHVA:
1.  Replace the handset.
Your extension rings.
2.  Pick up the handset.
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B 3.1 or higher)
 FF3 (Extension): Call Waiting/OHVA 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-74 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Considerations
 The held call is transferred as soon as the extension sending the OHVA 
hangs up.
 If the transferred call is not answered immediately, it will queue for a set 
time limit, then return to the extension sending the OHVA. (The recall 
time can be set in the Transfer-Recall Timer.)
 When receiving an OHVA, an extension’s Talk Back key’s LED will flash 
red. When the Talk Back key is pressed to answer an OHVA, the LED will 
flash green.
 You cannot receive a Call Waiting message during an OHVA. (“Denied” 
will appear on the display of the extension trying to send the Call Waiting 
message.)
One-Touch Keys
(All Versions)
Description
One-Touch Keys can be used to store telephone numbers, speed dial 
numbers, or feature access codes.
To dial the stored number, the user goes offhook and presses the desired key.
Operation
To program a One-Touch key for Pooled Access:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press the CONF
 key.
5.  Enter the number of the outside line group to be stored. (See Table 4-9.)
6.  Enter the telephone number to stored.