Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-45
 Connecting your PC with a customer’s DBS
 Maintaining DBS parameters
 Backing up and restoring customer databases.
Station Class of Service
(CPC-AII and CPC-B Version 3.1 or higher)
Description
Station Class of Service provides a way to restrict access to certain extension 
features. Station Class of Service 0 provides access to all features. By default, 
all extensions are assigned to this class of service. Classes of Service 1-8 can 
be modified to allow and restrict access to specific features. The following 
table shows the features that can be enabled/disabled for station classes of 
service.
Table 3-1.  Station Classes of Service
Class of Service Features
Number Feature
1 Dial Tone On/Off (#50)
2 Head/Handset Exchange (#51)
3 BGM On/Off (#53)
4 Absence Message Set/Reset (71)
5 Call Forward Set/Reset (72)
6 Do Not Disturb (73)
7 Station Lockout (74)
8 Park Hold (75)
9 Park Pick Up (76)
10 Meet Me Answer (77)
11 UNA Pickup (78)
12 Direct Pickup (79)
13 Group Pickup (70)
14 Tone/Voice Mode (1)
15 Message Waiting Set (2)
16 Busy Override (4)
17 Call Waiting (3)
18 Offhook Voice Announce (5)
19 Central Office Call Queuing (2) 
						

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Related Programming
 FF1 (System): Extension Class Of Service Setting
 FF3 (Extension): Extension Class of Service Assignment
Considerations
 Some features that are in use at the time they are disabled from the Class of 
Service cannot be cancelled. For instance, if background music is turned 
on at a phone at the time background music is disabled from the class of 
service, the background music at the phone cannot be turned off. Make 
certain that features are not in use when removed from a class of service. 
(If a feature is accidentially left active, simply reenable the feature in the 
class of service and turn off the feature.)
Station Hunting
(All Versions)
Station hunting allows calls to be automatically transferred among a 
preselected group of phones.
When a call terminates to a busy extension in a hunt group, the call 
automatically transfers to another extension in the group. If the second 
extension is busy, the call automatically transfers to another member of the 
group.
Several methods of station hunting are available. The CPC version 
determines which methods are available.
20 SLT Transfer (8)
21 Call Forwarding--Outside (720, 721, 722, 724) (
CPC AII and CPC-B Version 7.0 or 
higher)
Call Forwarding--External (723) ( CPC-A and CPC-AII/CPC-B Versions prior to 7.0)
Note: Call forwarding -- External (723) only allows external call forwarding for internal 
calls. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-47
Terminal and Circular Hunting
(CPC-A; CPC-B Versions Prior to 2.0)
Description
CPC-A and CPC-B Versions prior to 2.0 provide terminal and circular hunt 
groups.
Terminal Hunt Groups
With terminal hunt groups, a call must ring at the first extension in the group 
in order for hunting to be invoked.
If the first extension of the hunt group is busy, the call automatically transfers 
to the next extension in the group. If that extension is busy, the call continues 
to hunt through the group. The order in which the call hunts is determined by 
how the group is programmed. Up to eight extensions can be placed in the 
group, and calls will always hunt from member 1, to member 2, to member 3, 
and so on.
If desired, another hunt group can be designated to receive calls should all the 
members of the original group be busy or not answer.
A pilot number must be designated as the first extension in a terminal hunt 
group. A pilot number is a fictitious extension number that, when dialed, 
starts the hunting process through the group. In CPC-A and CPC-B Versions 
prior to 2.0, a pilot number can be provided by adding a resistor to an analog 
port. See “Hardware Requirements” for details.
Circular Hunt Groups
With circular hunting, hunting is initiated by calling any extension in the 
group. If the called extension is busy, the call will hunt through the next 
members of the group until the end of the hunt group is reached. If the call 
reaches the end of the group without reaching an idle extension, it will 
transfer back to the first member of the group until one full circle is 
completed.
If desired, another hunt group can be designated to receive calls should all the 
members of the original group be busy.
Related Programming
 FF4 (Ringing and Hunt Groups): Hunt Group Member Table
 FF4 (Ringing and Hunt Group): Call Next Hunt Group 
						

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 FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups
 FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
Hardware Requirements
 A pilot number can be provided by installing a 2 watt 450 Ohm resistor on 
the analog port that will be dialed to initiate station hunting. The resistor is 
placed across the tip and ring of the designated analog port.
The resistor will “busy” the port. When the busy pilot number is called, the 
call will hunt through the other extensions in the group.
Considerations
 Eight Station Hunt Groups can be programmed; a single Hunt Group can 
contain up to eight extensions, including the pilot extension.
 If all extensions in a group are busy and an alternate group has not been 
designated, CO calls will queue, and intercom calls will receive busy tone.
 If the first extension within a hunt group activates an absence message, call 
forwarding, or DND, the hunt feature will not work.
 If an extension other than the first extension activates an absence message, 
call forwarding, or DND, the hunt feature will skip that extension, and 
proceed to the next extension within the group.
 The amount of time a call rings at a hunt group member before transferring 
to another hunt group member is determined by the Call Forward--No 
Answer Timer.
 An SLT hunt group member that places a call on hold and then replaces the 
handset will not receive additional hunt group calls until the held call is 
released.
 An extension that is a member of a hunt group cannot be a member of 
another hunt group or a member of call coverage group. 
 The offhook signaling option should be removed from members in a hunt 
group. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-49
Terminal, Distributed and Longest Idle Hunting
(CPC-AII and CPC-B Version 2.0 or higher)
Beginning with CPC-B Version 2.0, three types of hunt groups are available: 
Terminal, Distributed, and Longest Idle. In addition, CPC-AII and CPC-B 
Version 2.0 and higher also provide a software-defined pilot extension 
number. The software-defined pilot number eliminates the need for the 2 W 
450 Ohm resistor required for a pilot number in CPC-A and CPC-B Versions 
prior to 2.0.
CPC-AII and CPC-B Versions 2.0 or higher also allow calls from busy hunt 
groups to overflow to a transfer extension. The transfer extension can be the 
pilot of another hunt group, the pilot (0) of the attendant group, or a single 
extension number.
Terminal Hunt Groups
When the Terminal method is selected, a call to the pilot number will 
repeatedly search hunt group members until the Transfer Timer expires. If 
none of the members is free when the timer expires, the call is transferred to 
the transfer extension.
Distributed Hunt Groups
When the Distributed method is selected, calls are distributed through the 
pilot number based on which extension in the group received a call in the last 
search. The incoming call begins its search at the next available extension in 
the group and then repeatedly searches the group, in sequence, until the 
Transfer Timer expires. If none of the members is free when the timer expires, 
the call is transferred to the transfer extension.
Longest Idle Hunt Groups
With Longest Idle hunting, a call to the pilot number rings the extension in 
the group that has been available the longest. 
As with the other two methods, the search then continues through the Hunt 
Group until the Transfer Timer expires. If a member does not become 
available before the timer expires, the call is transferred to the transfer 
extension.
An extension is not considered idle if it rings.
Related Programming
 FF4 (Ringing and Hunt Groups): Hunt Group Search Method
 FF4 (Ringing and Hunt Groups): Pilot Extension Number 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-50 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 FF4 (Ringing and Hunt Groups): Hunt Group Transfer Timer
 FF4 (Ringing and Hunt Groups): Hunt Group Extension Number
 FF4 (Ringing and Hunt Groups): Transfer Extension Number
 FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for 
Hunt Group Pilot Numbers
 FF4 (Ringing and Hunt Groups): CO Delayed Night Ring Assignments for 
Hunt Group Pilot Numbers
 FF4 (Ringing and Hunt Groups): Central Office Day Ring Assignment for 
Hunt Group Pilot Numbers
 FF4 (Ringing and Hunt Groups): Central Office Night Ring Assignment 
for Hunt Group Pilot Numbers
 FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
 FF1 (System): Hunt Group No Answer Timer (CPC-AII and CPC-B 
Version 3.1 or higher)
Considerations
 Eight Station Hunt Groups can be programmed. A single Hunt Group can 
contain up to sixteen extensions (CPC-AII and CPC-B Version 6.0 or 
higher) or eight extensions (CPC-B Version 2.0 to 5.04) plus a pilot 
extension number.
 The transfer destination of any Hunt Group can be set to the pilot number 
of the next group, the pilot number (0) of the Attendant Group, the pilot 
number of the same group, or a real extension. The transfer destination 
cannot be voice mail. 
 A Transfer Timer adjusts the transfer time between hunt groups. The 
transfer time can be set from 0 to 32 seconds. If the timer is set to 0 
seconds, CO calls will be queued at the hunt group until a member is 
available. Intercom calls will also queue.
 Central office trunks can be set to terminate to different hunt group pilot 
numbers during day and night mode operation.
 With CPC-AII and beginning with CPC-B 3.1, the Hunt Group No Answer 
Timer determines how long a hunt group member rings before the call is 
transferred to the next hunt group member. In previous releases, this time 
was determined by the Call Forwarding--No Answer Timer.
 With CPC-AII and beginning with CPC-B Version 4.0, a call arriving at 
the the pilot number of a hunt group will hunt to a member that has call  
						

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DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-51
forwarding set, unless call forwarding is set to an outside number. In 
previous versions, hunting would skip an extension with call forwarding 
set. The following call types will hunt to a member that has call forwarding 
set:
- Intercom calls
-  Transferred intercom calls
-  Incoming CO calls (including DID calls)
-  Transferred CO calls
- DISA calls
Station Message Detail Recording 
(SMDR)
(All Versions)
Description
Station Message Detail Recording (SMDR) provides detailed call records of 
outgoing calls. SMDR records can be output to a printer or an external call 
accounting system.
Figure 2-2 shows the SMDR format for CPC-AII and CPC-B Version 3.1 or 
higher. Figure 2-3 shows the SMDR format for CPC-A and CPC-B Versions 
prior to 3.1.  
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-52 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Figure 2-2. SMDR Format for CPC-AII and CPC-B Version 3.1 or higher
 0         1         2         3         4         5         6         7
 012345678901234567890123456789012345678901234567890123456789012345678901234567
 
 1    2      3       4      5              6                     7        8   9  
 T MM/DD HH:MM:SS HH:MM.SS NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVVVV NN
1=Call type 
  S=Inbound DISA
  s=Outbound DISA
  I=Incoming
  O=Outgoing
  T=Transfer (See Note 1.)   
  N=DNIS
  D=DID
2=Date
  MM=month
  DD=day
3=Call start time
  HH=hours 
  MM=minutes
  SS=seconds 
4=Call duration
  HH=hours 
  MM=minutes
  SS=seconds 5=Extension number
  10-69, 100-699=extensions
  CO number=DISA 
6=Dialed digits or Caller ID
  DD=digits 0-9 or symbols * or #
  (See Note 2.)
7=Account code 
  A=0-9999999999
8=Verified account code or walking
  COS code
  V0000-V9999=verified account codes
  W0000-W9999=walking COS codes
9=Trunk Number
  NN=number (01-64)
Notes:
1. Transferred calls include direct and group call pickups and conference calls.
   If a station call is transferred to an outside number, an SMDR record is 
   also created for the station that is transferred. 
2. The * symbol appears as a greater-than sign (>) on the SMDR printout; the # symbol 
appears as a less-than sign (
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-53
Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1
Related Programming
 FF1 (System): Parity Check
 FF1 (System): Odd/Even Parity
 FF1 (System): Baud Rate
 FF1 (System): Stop Bit Length
 FF1 (System): Data Length
 FF1 (System): Serial Port Flow Control (X On/ X Off)
 FF1 (System): SMDR Display Start Timer for CO Calls
 FF1 (System): SMDR Printing Mode 1: Outbound and Inbound
 FF1 (System): SMDR Printing Mode 2: Long Distance and Local Calls
 FF1 (System): SMDR Printing Mode 3: Header Title
 FF3 (Extension) Station Message Detail Recorder (SMDR) Report
Hardware Requirements
 A printer or external call accounting system is required to receive SMDR 
data.
 0         1         2         3         4         5         6         7
 01234567890123456789012345678901234567890123456789012345678901234567890
 
    1     2      3   4   5             6               7       8    
  MM DD HH:MM H:MM.X C  NN     DDDDD-DDD-DDD-DDDD     NNN  AAAAAAAAAA
1=Date
  MM=month
  DD=day
2=Call start time
  HH=hour
  MM=minute
3=Call duration
  H=hour (0-9)
  MM=minutes
  X=1/10th of a minute (0-9)
4=Call condition
  I=incoming
  i=DISA incoming
  O=DISA outgoing
  D=Call longer than 10 hours5=Trunk number
  NN=number (01-64)
6=Dialed digits
  DD=digits 0-9 or symbols * or #
  (See the Note following item 8.)
7=Extension number or DISA number
  10-73, 100-699=extensions
  #
01-#
64=DISA numbers
8=Account code
  A=digits 0-9 or symbols * or #
  
Note: The * symbol appears as a       
greater-than sign (>) on the SMDR
printout; the # symbol appears as a 
less-than sign (
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-54 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
T1 Interface
(CPC-B Version 4.0 or higher)
Description
The T1 Interface is a digital trunk card that provides twenty-four 64 kbps 
channels, for a total transmission rate of 1.544 Mbps. T1 lines can be leased 
from local exchange carriers and long-distance carriers. 
The DBS T1 Interface supports the following options:
SF or ESF Framing Formats
Either super frame (SF) or extended super frame (ESF) formats can be used 
with the DBS T1. 
The superframe consists of 12 frames, with each frame including 193 bits. 
Each frame is separated by a framing bit. 
An extended super frame consists of 24 frames, double the length of the super 
frame (SF) format. ESF also supports monitoring and maintenance 
capabilities that are not available with the SF format.
Flexible Trunk Signaling Modes
The T1 Interface provides the following trunk signaling modes.  The 
signaling modes can be assigned on a per-channel basis:
 Loop start
 Ground start 
E&M.
Related Programming
 FF1 (System): T1 Settings (all)
 FF2 (Trunks): Trunk Type
 FF2 (Trunks): Trunk Port Class
 FF3 (Extension): Station Port Class
Hardware Requirements
 The following hardware is required to install a T1 in a single cabinet: