Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 6. SLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   6-5
calls are routed to the extension defined in permanent call forwarding.
The following types of incoming trunk calls follow permanent call forward 
settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
 When an Absence Message is set on a DID extension, incoming DID calls 
are routed according to the ringing assignment programmed for the 
incoming trunk.
Busy Override
(All Versions)
Description
Extensions in the same Paging Group (1-7) can break into one another’s 
outside calls or intercom calls to relay information or to create three-party 
Conference Calls.
Operation
Press “4” when you hear the busy tone.
An alert tone is issued at both phones.
Related Programming
 FF1 (System): Alert Tone for Busy Override & OHVA
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Busy Override Send
 FF3 (Extension): Busy Override Receive
 FF3 (Extension): Extension Page Group 
						

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Considerations
 You cannot break in on three-party conference calls.
 The default for the override alert tone is “off.” If the override alert tone is 
enabled, the tone will be sent to both parties when a call is overridden.
Call Forwarding
(All Versions) 
Call Forwarding allows users to send their calls to another extension, to an 
outside line, or to voice mail. All versions of the DBS provide call 
forwarding; however, some call forwarding enhancements are not available 
with earlier versions. The following table shows the call forwarding features 
available with each release. 
Table 6-3.  DBS Call Forwarding features
Call Forwarding--All Calls
. When this feature is activated, all incoming 
calls to an extension are forwarded immediately.
Call Forwarding--No Answer.
 When this feature is activated, an 
unanswered call rings until the Call Forward No Answer timer expires. When 
the timer expires, the unanswered call is forwarded.Feature Availability
Call Forwarding--All Calls All versions
Call Forwarding--No Answer CPC-AII and CPC-B Version 2.0 
or higher
Call Forwarding--Busy All versions
Call Forwarding--Busy/No Answer All versions
Call Forwarding--External CPC-A, CPC-AII prior to 7.0 and 
CPC-B prior to 7.0. Beginning 
with CPC-AII and CPC-B Ver-
sion 7.0, all forwarding types (All 
Calls, No Answer, Busy, Busy/
No Answer) allow call forward-
ing outside -- eliminating the 
need for Call Forwarding--Exter-
nal.
Permanent Call Forwarding CPC-AII and CPC-B Version 3.1 
or higher 
						

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Call Forwarding--Busy.
 When this feature is activated, all incoming calls 
to a busy extension are forwarded to a designated extension. 
Call Forwarding--Busy/No Answer. 
When this feature is activated, all 
incoming calls to an extension that is off-hook or does not answer are 
forwarded to a designated extension. Similarly, if the extension is busy, the 
calls are forwarded to the designated extension.
Call Forwarding--External. 
(CPC-A, CPC-AII Versions prior to 7.0 and 
CPC-B Versions prior to 7.0.) 
When this feature is activated, all incoming 
intercom calls to an extension are forwarded to an outside number. The 
outside number must be entered as a system or personal speed dial number. 
Any system speed dial number or personal speed dial number can be used to 
store an outside number for call forwarding. 
Note:
Beginning with CPC-AII and CPC-B Version 7.0, all call forwarding 
types (All Calls, Busy/No Answer, Busy, and No Answer) can be forwarded 
outside eliminating the need for Call Forwarding--External. The forwarding 
is not limited to internal calls but may include incoming outside calls.
Permanent Call Forwarding. 
Permanent call forwarding is assigned 
through system programming. Permanent call forwarding is usually used to 
forward calls to a voice mail system. 
Extension users can invoke other forms of call forwarding (no answer, busy, 
all calls) to override the permanent call forwarding destination.
Permanent call forwarding can be used with busy, no answer, or busy/no 
answer.
Operation
To activate Call Forwarding:
1.  Lift the handset. 
The phone issues intercom dial tone.
2. Dial “72.”
3.  Dial the appropriate call forwarding code.
Call Forward Type Code
All 0
Busy/no answer 1
Busy 2 
						

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Note: 
Beginning with CPC-AII and CPC-B Version 7.0, all forwarding 
types (All Calls, No Answer, Busy, Busy/No Answer) allow call 
forwarding outside eliminating the need for Call Forwarding--External.
4.  If you are forwarding to an extension, enter the number of the extension 
you want to receive your calls. If you’re forwarding to an outside number, 
dial 
“*” plus the appropriate speed dial number.
Note: 
To forward to an outside number, you must have already 
programmed the number into personal or system speed dialing. With 
CPC-A or CPC-B Versions prior to 2.0, you can only forward to an 
outside number that is programmed into personal speed dial number 99. 
Beginning with CPC-B 2.0, you can forward to any speed dial number 
(system or personal).
5.  Replace the handset. 
To cancel Call Forwarding
1.  Lift the handset. 
2. Dial “72.”
3.  Replace the handset. 
Related Programming
 FF1 (System): Call Forward--No Answer Timer
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Permanent Call Forward Extension (CPC-AII and CPC-
B Version 3.1 or higher)
 FF10 (Speed Dialing): System Speed Dial Numbers
 FF10 (Speed Dialing): Personal Speed Dial NumbersOutside 3
No answer 4 
						

							Section 700 - Operation Chapter 6. SLT Features
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Considerations
 With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded 
to an extension that already has call forwarding activated. In other words, 
phone “A” could only forward to phone “B” if phone “B” was not 
forwarded.
Beginning with CPC-B Version 2.0, calls can be forwarded to extensions 
that have call forwarding activated. For example, phone “A” can be 
forwarded to phone “B,” even if phone “B” is forwarded to voice mail. 
 Calls can be forwarded to extensions that have call forwarding activated. 
For example, phone “A” can be forwarded to phone “B,” even if phone 
“B” is forwarded to voice mail.
 With CPC-AII and CPC-B 4.07 and later, extensions receiving forwarded 
trunk calls display “CFWD NNN XXXXXX,” where “NNN” = the 
extension that forwarded the call and “XXXXXX” = the trunk name or 
number.
 In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding.
Beginning with CPC-B Version 5.0, calls to an extension with DND or 
Absence Message turned on are treated differently, depending on whether 
they are trunk or intercom calls. Intercom calls receive busy tone; trunk 
calls are routed to the extension defined in permanent call forwarding.
The following types of incoming trunk calls follow permanent call forward 
settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
 Voice calls do not forward when Call Forwarding--No Answer is used.
 Extensions for which Call Forwarding-External has been set cannot:
-  Be in the middle of an outside call when the feature is activated.
-  Have a toll restriction setting that prohibits outside calls.
 Calls can be forwarded to a third-party voice mail with the “Call Forward 
ID Code” described on page 3-13.
 Beginning with CPC-AII and CPC-B Version 7.0, all call types can be 
forwarded outside using speed dials. However, if Least Cost Routing is 
activated, dial “9” trunks cannot be used. Select another trunk group 
instead (81-86). 
						

							Chapter 6. SLT Features Section 700 - Operation 
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Call Hold
(All Versions)
Description
Call Hold provides either exclusive or system hold, depending on system 
programming. With Exclusive Hold, only the extension that held the call can 
retrieve it. With System Hold, another extension can retrieve the call.
Operation
To place a call on Hold:
Flash the switchhook.
To release the call:
Flash the switchhook again.
Related Programming
 FF1 (System): Recall Timer for Extension-Held CO Calls
 FF1 (System): Recall Timer for Extension-Held Intercom Calls
 FF1 (System): SLT Onhook Flash Timer
 FF3 (Extensions): Single Line Telephone Hookflash (Broker’s Hold/
Conference)
 FF1 (System): Single Line Telephone Flash Control
Considerations
 A held call recalls if it is not retrieved before the Hold Recall Timer 
expires. 
 If there is no response to the Hold Recall, the call transfers to the Attendant 
Phone; however, no tone sounds at an Attendant Phone if Night Mode is 
activated. 
 If you flash the switchhook during a conference call, the flash is ignored. 
 If your system is set to onhook transfer, and you have placed an outside 
call on hold and then made an intercom call, make sure the other extension  
						

							Section 700 - Operation Chapter 6. SLT Features
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hangs up before you do. If you hang up before the other extension, the held 
outside line will be transferred to that extension.
 The DBS can provide Music-on-Hold to callers placed on hold. See 
“Music-On-Hold” (page 3-34) for more information.
Call Park
(All Versions)
Description
Use the Call Park function to transfer an outside call when you cannot locate 
the intended recipient of the call. Park the call and then page the person to 
whom you want to transfer the call. That person can answer the call from any 
extension by dialing the number of the extension that parked the call.
Operation
To park a call:
1.  Flash the switchhook.
2. Dial “75.”
To retrieve a parked call:
1.  Lift the handset. 
The phone issues intercom dial tone.
2. Dial “76.”
3.  Dial the number of the extension that parked the call.
To retrieve a call parked by the attendant (after receiving the Park 
Number from the Attendant):
1.  Pick up the handset.
The phone issues intercom dial toned.
2. Dial “76.” 
						

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3.  Enter the Park Number assigned to the call.
“PARK PICK XX” (where “XX” is the park number) appears, and then 
“CO TALK #XX” (where “XX” is the trunk number of the call) appears.
Related Programming
 FF1 (System): Park Recall Timer
Considerations
 The parked call recalls if it is not retrieved before the Recall Timer expires. 
If this happens, the user that parked the call can retrieve it by picking up 
the handset. If no one retrieves the call after the Park Recall Timer expires, 
the call reverts to the attendant.
 You cannot park more than one outside line at a time.
 The Park Recall Timer is similar to the Recall Timer, except that when the 
Park Recall Timer is set for “0” calls are automatically recalled in three 
minutes.
Call Pickup
(All Versions)
SLTs can use both direct and group call pickup.
Direct Call Pickup
Description
A call to an extension can be answered from any other extension with the 
Direct Call Pickup feature. 
Operation
1.  Lift the handset. 
2. Dial “79.”
3.  Enter the number of the ringing extension. 
						

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DBS-2.3/9.2-700 DBS Manual - Revised April 2000   6-13
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
Considerations
 If more than one caller is attempting to reach the ringing extension, the 
Direct Call Pickup feature will answer the call that arrives first.
Once the call has been picked up, other extensions that attempt to pick up 
the call receive busy tone.
 You can answer incoming calls, intercom calls (both tone and voice), call 
waiting, paging, transferred calls, or recalls using the Direct Call Pickup 
feature. You cannot answer camp-on callback rings with this feature.
Group Call Pickup
Description
Using the Group Call Pickup feature, you can answer calls to other extensions 
within your Paging Group (01-07) without entering the number of the ringing 
extension. 
Operation
1.  Lift the handset. 
2. Dial “70.”
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Extension Page Group 
						

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Considerations
 If more than one call is arriving at the Paging Group, the Group Call 
Pickup feature will answer the call to the lowest port number first.
 If the called extension belongs to more than one Paging Group, the Group 
Call Pickup Feature will answer the call to the lowest-numbered Paging 
Group first.
 You can answer incoming calls, Intercom Tone Calling, or Intercom Voice 
Calling using the Group Call Pickup feature. 
 Group Call Pickup cannot be used to pick up a ringing phone in Paging 
Group 00. For example, if an extension is a member of Paging Groups 00 
and 06, the extension can use Group Call Pickup to answer ringing calls in 
Group 06, but not in Group 00.
Call Transfer
(All Versions)
The DBS provides two call transfer methods: blind transfer and screened 
transfer.
With CPC-A and CPC-B Versions prior to 2.0, SLTs can only transfer trunk 
calls. Beginning with CPC-B Version 2.0, SLTs can transfer trunk and 
intercom calls.
Blind Transfer
Description
Blind transfer allows the transfer of a call directly to an extension, without 
waiting for the called extension to answer.
Operation
1.  Flash the switchhook to place the call on hold.
2.  Dial the number of the extension to which the call is to be transferred.
3.  Replace the handset before the other party answers.
 You can also replace the handset after the third party answers.