Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-55
-  1 T1 Trunk Card (VB-43561
-  1 T1 MDF Card (VB-43562)
-  1 Sync Card (VB-43563).
In addition, one T1 Cable (VB-43564) is required to install a T1 in a double 
cabinet if the T1 card is located in the slave cabinet.
To install two T1s in a double cabinet, you must have 2 T1 Trunk Cards and 
2 T1 MDF Cards.
 The installer must provide a Channel Service Unit (CSU) that complies 
with FCC Part 15 and Part 68. The CSU is installed between the DBS and 
the public network. The CSU provides alarm, diagnostic, and monitoring 
functions, as well as network protection.
Considerations
Fractional T1 can be used when fewer than 24 T1 trunks are needed. 
Fractional T1 allows you to use only a portion of the 24 channels provided 
on the T1 card.
 Though each T1 Interface provides 24 trunk channels, T1 trunks do not 
increase the overall trunk capacity of the DBS. Each T1 channel subtracts 
from the total number of analog trunks that can be installed. Furthermore, 
the number of analog trunks that can be used may be decremented in 
quantities of 1 or 8.
For instance, if you are installing a T1 in a DBS 96 and you only want to 
use 12 T1 channels, the logical number of analog trunks that would be 
available is 20 (32 - 12 = 20).
With CPC-B 5.00 and later, the number of analog trunks available are 
decremented in quantities of 1. With CPC-B earlier than 5.00, the number 
of analog trunks must be decremented in quantities of 8; the actual number 
of analog trunks that can be used is 16:
(32 total trunks - 16 (two 8-trunk increments) = 16.)
 The current version of the T1 supports voice communications only. Data 
can be transmitted only if it reaches the T1 in analog form. Examples of 
analog data that can be transmitted over the T1 include fax transmissions 
and PC files that have been converted into analog form using a modem. 
						

							Chapter 3. System Features Section 700 - Operation 
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Telephony Services
(CPC-AII Version 7.0 and higher and CPC-B Version7.0 and higher)
Description
Computer Telephony Integration (CTI) provides communication and 
coordination of operation between computers and the telephone system. One 
of the most significant emerging standards in CTI is the Telephony Services 
Application Programming Interface from Novell®.
Telephony Services is basically a third party call controller. Applications 
designed for Telephony Services act on behalf of a group of users. With its 
group orientation, Telephony Services provides easy operation, distribution 
and transfer of calls and reporting of call handling among other features.
The DBS talks with the Telephony Server using a serial link from a specially 
designed Panasonic API Card. There is no physical link between the 
telephones and the networked computers. However, a logical link is 
established on the Tserver to relate a telephone to a networked computer.
New applications are currently being developed that will work with DBS 
Telephony Services. The possibilities for applications are unlimited. For 
example:
- inbound callers may be routed to the most appropriate customer 
representative based on the caller’s phone number. As the call is 
answered, the representative’s computer screen automatically 
displays the customer’s information. 
- a computer-based phone directory may be used to not only look 
up a phone number but also initiate a call. A corresponding 
called party database may be automatically accessed when the 
call is initiated.
- the vast array of PBX features may be more easily utilized using 
computer screen icons and prompting instead of complicated 
telephone feature access codes and procedures
In addition to general Telephony Services applications, since the DBS 
Telephony Services meets a published standard, customized applications may 
be developed to meet specific needs. 
For more information on DBS Telephony Services, see the “DBS Telephony 
Services Installation and Feature Description” in the DBS Section 520. Each 
application used in conjunction with Telephony Services provides its own 
user documentation. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-57
.
Related Programming
 FF1 (System): API Port Type
 FF1 (System): API Baud Rate
Hardware Requirements
 VB-43941 Telephony Services Kit. This kit includes a Panasonic API 
Card, the API Serial Connector (two ports) and one 3 1/2” floppy disk 
containing the Telephony Services DBS Driver “Panadrvr.”
 A Novell 3.12 (or later), 486 (or greater) server with at least 8 megabytes 
of RAM and equipped with an available serial port of at least 9600 baud 
capacity (16550 UART required).
 One customized serial cable (provided). The RS232 limits should not be 
exceeded (50 feet). 
Serial
C om m unication
Line
APIPort
DBS
Outside C O
Trunk Lines
Novell
Te lep hony
Serve rNovellN e twork
Te lep hone E xtensions
Logical
C onnection
s
...
...
TRK1 TRK2 TRK3 EC1 EC2 EC3 EC4 EC5 EC6 EC7 EC8 EC/TR K SCC CPC AUX1 AUX2 
						

							Chapter 3. System Features Section 700 - Operation 
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Toll Restriction
(All Versions)
Description
Access levels, including the prohibition of long distance calls or after-hours 
calls, can be assigned to specific extensions or CO lines using the Toll 
Restriction feature. This minimizes non-business related calls and reduces 
phone bills by only allowing long distance calls over designated lines.
The following access levels are available:
Table 3-2.  Toll Restriction Types
Toll Restriction 
Ty p eCharacteristics
0 Restriction of outbound dialing. (911 Calls allowed with CPC-AII/CPC-B 
Version 6.0 only.)
Inbound ringing trunks can be answered by or transferred to Type 0 exten-
sions. 
Intercom calls are allowed.
Group Call Pickup (intercom calls only)
1 Full restriction of outbound dialing (911 Calls allowed with CPC-AII/
CPC-B Version 6.0 only)
Inbound trunk calls to all phones can be answered and/or transferred.
Intercom calls are allowed.
Group call pickup is allowed.
2 Local calls allowed
1-800 calls allowed
Inbound trunk calls can be answered and transferred from a Type 2 phone.
Full restriction of international calls.
Full restriction of operator calls (old numbering plan)
Selectable restriction of operator calls (new NANP) - see Notes.
Selectable restriction of Speed dial numbers.
Selectable restriction of N11 codes (see Notes for 911).
Restriction of up to 10 three-digit office codes (new NANP).
Restriction of up to 50 seven-digit numbers.
Inter-digit timing is set to 6 seconds. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-59
3 Full restriction of operator calls (old dialing plan).
Selectable restriction of operator calls (new NANP).
Selectable restriction of international calls (defaulted to full restriction - 
ssee Notes)
Selectable restriction of N11 codes (211-911) (see Notes for 911).
Selectable restriction of Speed dial numbers.
Restriction of up to 50 seven-digit numbers.
Trunk calls can be answered and transferred.
Defaulted to full restriction of area-code dialing (see Notes).
Defaulted to full restriction of office-code dialing (see Notes).
Inter-digit timing is set to 6 seconds.
4 Identical to Type 3, except that office-code dialing is allowed by default; 
type 4 also allows Operator Calls (old dialing plan) (See Notes).
5 Programmable TRS Type; defaulted to no restrictions (see Notes).
6 Programmable TRS Type; defaulted to no restrictions (see Notes).
7 No restriction of outbound dialing.
Notes:
 
For TRS types 3-6 and the old numbering plan, operator calls are allowed if FF7 1# 1# is set to 
“on.” The office code tables are used to restrict all 0 plus dialing; the next two digits will also 
be analyzed. 
For TRS types 2 to 6 and the new NANP (CPC-AII/CPC-B Version 6.0 and later), operator 
access is determined by an extension-based operator access switch. TRS Types 0 and 1 are 
fully restricted and TRS Type 7 is not restricted.
For TRS types 2 to 6 beginning with CPC-AII/CPC-B Version 6.0, 911 is always allowed.
For TRS types 3-6, area code and office code restrictions can be changed using “Area Code 
Table For TRS Types 3-6‚” “Office Code Table For TRS Types 3-6‚” “Special Area Code 
Table For TRS Types 3-6‚” and “Special Office Code Table For TRS Types 3-6‚”explained in 
Chapter 8 of Programming (Section 400).
For TRS types 3-6, area and office code restrictions can be further managed using “Special 
Area Code Table For TRS Types 3-6” and “Special Office Code Table For TRS Types 3-6” 
found in Chapter 8 of Programming (Section 400).  Four area codes can be associated with spe-
cial area code tables 1-4 (one area code per table).  Within each of these tables, the entire range 
of valid office codes can be individually allowed or restricted.  Thus, the Special Area and 
Office Codes work together to provide specific toll restrictions. 
						

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The following calling restrictions are also available:
 Station Lockout Key Code Restriction
A key code must be entered before calling out when the Station Lockout 
feature is activated.
 Account Code Restriction
An Account Code must be entered before calling out.
 Forced LCR Restriction
The LCR feature controls outside calls.
Related Programming
 FF1 (System): Override Toll Restrictions with SSD Numbers
 FF3 (Extension) Extension Lockout Code
 FF7 (Toll Restriction): Toll Restriction Settings (all)
 FF8 (LCR): Least Cost Routing
Considerations
 The dialing restrictions included in this feature help prevent unauthorized 
outgoing calls. It is possible, however, to program your system to allow 
System Speed Dialing to override Toll Restrictions. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-61
Trunk Groups
(All Versions)
Description
Trunks can be placed in trunk groups. When a trunk group is accessed, the 
DBS automatically selects an open trunk from the group.
Operation
To access a trunk group, do one of the following:
 Dial a trunk group access code before dialing the telephone number. Trunk 
group access codes are 9, 81, 82, 83, 84, 85, and 86.
 Press an FF key that is assigned as a pooled trunk key.
Related Programming
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF2 (Trunks): Pooled Trunk Access for Groups “81-86”
Considerations
 Trunks can appear in more than one trunk group.
 If Least Cost Routing is enabled, the trunk group “9” automatically 
accesses the LCR features. 
						

							Chapter 3. System Features Section 700 - Operation 
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Trunk Name Assignment
(CPC-AII and CPC-B Version 2.0 or higher)
Description
You can display a name, number, or message of up to six characters on the 
LCD in place of your CO trunk line number. The name will appear when a 
CO call is ringing or connected. 
For example, you can assign specific CO lines to different individuals or 
departments. Then, when an extension rings, the individual’s name or the 
department’s name will appear on the display, immediately identifying the 
person for whom the call is intended.
While you are speaking on the extension, “CO TALK XXXXXX” will appear 
on the LCD. (XXXXXX represents the six characters of the Trunk Name.) 
While the extension is ringing, “INCOMING XXXXXX” will appear. While 
the extension is ringing and you are speaking on the extension at the same 
time, “INCOMING XXXXXX” will appear on the second line of the display.
Related Programming
 FF6 (Name and Message): Trunk Name Assignment
Considerations
 Trunk names can be assigned with a DSS.
 If a text name is assigned to a CO trunk, the trunk number does not appear 
on the display.  
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-63
Trunk Queuing
(All Versions)
Description
If all outside lines in a Trunk Group are busy, the system can call you when a 
line becomes free. Simply pick up the handset and dial the telephone number 
when the Trunk Callback alert tone rings.
Operation
To set Trunk Queuing:
1. Press the ON/OFF
 key.
2.  Press the CO line key or dial a trunk access code.
The phone issues busy tone.
3. Press “2.”
“In CO Queuing” appears on the display.
4. Press the ON/OFF
 key.
5.  Wait for the Trunk Callback alert tone.
To respond to the Trunk Callback alert tone:
Pick up the handset.
 The outside line is automatically accessed.
 The phone issues dial tone.
 “CO TALK #XX” (where “XX” is the line number) appears on the display. 
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment 
						

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Considerations
 Response to the Trunk Callback alert tone must be within sixteen seconds 
or Trunk Queuing will be canceled.
 If a call arrives from an outside line while the Trunk Queuing feature is 
activated, Trunk Queuing will be suspended for the duration of the 
incoming call.
 If you are engaged in another call on a different line for more than twenty 
minutes after the desired outside line becomes available, that outside line’s 
assignment to you will be canceled.
 The Trunk Queuing feature may also be used if you hear a busy tone when 
trying to make a call using the Pooled Trunk Access feature. 
 Trunk Queuing can be used by all telephone types including SLTs and 
DSLTs.
Universal Night Answer
(All Versions)
Description
During night mode, Universal Night Answer (UNA) sends incoming calls to 
an external ringer, such as a night bell.
As an alternative to using a night bell, UNA can also be configured to ring 
external paging speakers.
Universal Night Answer calls can be picked up from any extension, provided 
the extension’s Class of Service allows UNA answer.
Operation
To answer a UNA call:
1.  Pick up the handset.
The phone issues intercom dial tone. 
2. Dial “78.”
“CO TALK #XX” appears on the display (where “XX” = the trunk 
number).