Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-65
Related Programming
 FF1 (System): Extension Class of Service Setting
 FF1 (System): Ring Patterns for UNA Terminals (M, C, & B)
 FF3 (Extension): Extension Class of Service Assignment
 FF4 (Ringing and Hunt Groups): CO Day Ring Assignment
 FF4 (Ringing and Hunt Groups): CO Night Ring Assignment
Hardware Requirements
 An external ringing device is not provided with the DBS. It can be 
purchased separately from an electronics dealer.
 External paging speakers are not provided with the DBS; they must be 
purchased separately.
Considerations
 With CPC-A and CPC-AII, extension port 73 is used to assign ringing to 
an external page/UNA interface.
 With CPC-B, extension port 145 is used to assign ringing to an external 
page/UNA interface.
Voice Mail Ringing
(CPC-AII and CPC-B Version 3.1 or higher)
Description
The Voice Mail Ringing feature allows calls from a DBS Automated 
Attendant or from an ACD port to ring an extension with the same ring tone 
as a CO trunk. The ring pattern is selected in the Extension Distinctive 
Ringing program. If a distinctive ringing pattern is not specified, the ringing 
pattern will be two seconds on/two seconds off.
Related Programming
 FF3 (Extension): Extension Ring Pattern 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-66 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
VA U
(All Versions)
Description
The Voice Announce Unit (VAU) is a digital answering device that can be 
connected to the DBS. It provides for the recording and playback of up to two 
voice messages, along with the ability to transfer incoming calls.
When a call reaches the VAU, it plays a prerecorded voice message. The 
caller is then allowed to dial a number or is automatically transferred to a 
predetermined extension.
The VAU is often used to back up operators or hunt groups. Callers 
overflowing from either of these positions hear a message and can then dial a 
number or wait to be transferred back to the operator or hunt group.
The VAU can be used to provide a variety of other services to callers, such as 
a menu of dialing options or transfer to an answering machine.
Please see Appendix C through Appendix E for information on PanaVOICE 
and Call Record features available with the DBS system. 
Recording and Playing Messages
You can record the VAU messages from either an extension or a trunk.  
Notes:
 You must use a DTMF telephone to record and play VAU messages.
 To change existing messages, record over them.
To record and play messages, complete the following steps.
1.  Do one of the following:
If . . . Then . . .
You are recording or play-
ing from an extensionTake your phone off hook.
Dial the VAU extension number.  (If the 
intercom is set for Voice, dial 1
 to change 
from Voice to Tone.)
You are recording or play-
ing from a trunkDial the phone number of the VAU, or call in 
and have the operator transfer you to the 
VAU extension. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-67
2.  After the VAU answers, do one of the following:
Notes:
 You can enter the *97 codes again to replay messages without ending 
your call.
 You can only record one message at a time. To record another message, 
you must end your call and redial the VAU.
3.  When the operation is complete, put the phone on hook.
Considerations
 For more information on the VAU and its operation, see Section 770, 
“Voice Announce Unit User Guide.”
VAU Port Assignment
(CPC-AII and CPC-B Version 5.0 or higher, CPC-A Version 3.3 and higher)
Operation
A digital port can now be assigned as a VAU through system programming. 
In previous releases, VAUs were assigned as standard digital ports. Using the 
standard digital port assignment required the installer to make the following 
program changes: 
The CO Offhook Signal option had to be set to “off” (FF3 1-144# 7#).  If . . . Then . . .
You want to record the 
first messageDial * 98 1
Wait for a beep.  After the beep, record the 
message.
You want to record the 
second messageDial * 98 2
Wait for a beep.  After the beep, record the 
message.
You want to play the first 
messageDial * 97 1
The VAU plays the message.
You want to play the 
second messageDial * 97 2
The VAU plays the message. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-68
The Call Waiting/OHVA option had to be set to “off.” (FF3 1-144# 8#).
Auto Pickup had to be set to “on” (FF3 1-144# 12#).
All FF keys for the extension port had to be cleared.
The VAU assignment now eliminates the need to make these program 
changes. Once a port is assigned as a VAU, the system treats that port as if 
these changes have been made. 
Note:
Though the VAU assignment treats the VAU port as if the program 
settings have been made, it does not actually change the settings. If the port is 
later assigned as a standard digital port, the original program settings will still 
be in effect. 
To further improve VAU operation, the following call types are now routed to 
the first VAU message:
DID calls
DNIS calls
DISA calls
Transferred trunk calls
Transferred intercom calls.
In previous releases, only intercom and CO trunk calls were routed to the first 
VAU message.
All recalls are routed to the second message.
Programming
 FF3 (Extension): VAU Port Assignment
 FF3 (Extension): VAU Hunting Priority
Walking TRS Class of Service
(CPC-AII and CPC-B Version 3.1 or higher)
Description
Walking TRS Class of Service allows an extension user to “carry” his or her 
toll restrictions to another phone. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-69
Before the Walking TRS Class of Service feature can be used, a Walking 
Class of Service code must be entered at your extension before using dialing 
privileges at another extension.
Operation
To enter a Walking Class of Service code:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “#12.”
3.  Enter the four-digit Walking Class of Service code (0001-9999).
4. Press “#.”
5.  Replace the handset.
To use a Walking Class of Service code:
1.  Pick up the handset of an extension other than your own.
The phone issues intercom dial tone.
2. Dial “#13.”
3. Enter your extension number.
4.  Enter your Walking Class of Service code.
5. Press “#.”
6.  Enter a trunk access code (88XX, 9, 81-86).
The phone issues outside dial tone.
7.  Dial the telephone number.
The Walking Class of Service remains in effect until you replace the 
handset.
To clear a Walking Class of Service code:
1.  Pick up the handset.
The phone issues intercom dial tone. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-70
2. Dial “#12.”
3.  Enter the original Walking Class of Service code.
4. Press “#.”
5.  Replace the handset.
To confirm a Walking COS code (Attendant Phone only):
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Press the CONF
 key.
3. Dial “#12.”
4.  Enter the extension number.
The Walking Class of Service code for that extension appears on the 
display.
Considerations
 Walking Class of Service can be used by KTELs, DSLTs, and SLTs.
 The same Walking Class of Service code can be used on more than one 
extension.
 If an extension is locked out, the Walking Class of Service feature will 
override the lockout.
 LCR and TRS dialing privileges follow the Walking Class of Service.
 Before entering a new walking COS code, you must first clear the existing 
code. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-1
Chapter 4. Key Telephone Features
This chapter describes DBS key telephone features. DBS key telephones are 
proprietary digital phones that provide feature access through a combination 
of feature keys and access codes.
This chapter covers the following topics: 
Topic Page
Key Phone 4-3
Absence Message 4-3
Auto Redial 4-6
Barge-In for Direct Lines 4-6
Busy Override 4-7
Call Coverage Groups 4-8
Call Duration Display 4-9
Call Forwarding 4-11
Call Hold 4-17
Call Park 4-21
Call Pickup 4-22
Call Transfer 4-25
Call Waiting 4-29
Call Waiting/OHVA Text Reply 4-32
Caller ID Call Log 4-33
Camp-on 4-37
CO Line Key Trunk Access 4-38
Conference Calls 4-39
Delayed Ringing 4-42
Dial “0” for Attendant 4-42
Dial Tone Disable 4-44
Do-Not-Disturb (DND) 4-45
EM/24 Console 4-47
Flexible Function (FF) Keys 4-47
Handsfree Answerback 4-54
Handsfree Operation 4-55
Headset Operation 4-55
Hot Dial Pad 4-56
Intercom Calling 4-56 
						

							4-2 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Last Number Redial 4-59
Line Appearances 4-60
DSS/BLF Appearances 4-61
Meet-Me Answer 4-67
Message Waiting/Callback Request 4-68
Non-Appearing Outside Lines 4-70
Offhook Signaling 4-71
Offhook Voice Announce (OHVA) 4-72
One-Touch Keys 4-74
One-Touch VM Access 4-78
Onhook Dialing 4-81
Pooled Trunk Access 4-81
Prime Line Preference 4-83
Private Line 4-84
Reminder Call 4-85
Ringing Line Preference 4-87
Saved Number Redial 4-87
Speed Dialing 4-88
Station Lockout 4-96
Trunk-to-Trunk Transfer 4-97
Voice Mail Transfer Key 4-98Topic Page 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-3
Key Phone
As an example of a key phone, Figure 4-1 illustrates the DBS key phone 
model VB-43225. The VB-43225 provides a large display that includes one-
touch access to speed dial numbers, telephone features, and help screens.
Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPC-
All/B 8.0 Updates” for additional information on VB-44xxx Series Large 
Display Key Telephone features.
Figure 4-1. VB-43225 key phone
Absence Message
(All Versions)
Description
Extension users can leave text messages on their phones when they are away. 
When the unattended extension is dialed, the text message displays on the 
caller’s phone. Any one of the following messages can be selected. Messages 
5 to 9 can be changed through system programming.
Table 4-1.  Absence Messages 
Message No. Message Text Message No. Message Text
0 In Meeting 5 User Defined
1 At Lunch 6 User Defined 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-4 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Operation
To set an Absence Message
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Dial “71.”
“Enter Msg Code” appears on the display.
3.  Enter a message code between 0 and 9 (See Table 4-1).
“Enter Parameter” appears on the display.
4.  Enter the time you will return (optional). See Table 4-2 for examples.
5. Press the ON/OFF
 key.
 The DND/CF
 LED lights.
 “At Lunch” appears on the display if you selected message code 1.
To cancel an Absence Message
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Dial “71.”
“Enter Msg Code” appears on the display.
3. Press the ON/OFF
 key.
 The ON/OFF
 LED goes off.
 The DND/CF
 LED goes off, and the message disappears from the 
display. 2 Out of Office 7 User Defined
3 Vacation 8 User Defined
4 Another Office 9 User Defined