Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 6. SLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   6-15
 The third party need only pick up the handset to speak to the outside 
line.
Related Programming
 FF1 (System): Onhook (Automatic) Transfer
 FF1 (System): Recall Timer for Extension-Transferred CO Calls
 FF1 (System): Recall Timer for Extension-Transferred Intercom Calls
Considerations
 In order for users to transfer calls by flashing the switchhook, dialing the 
extension, and going onhook, the Onhook Transfer feature must be 
enabled.
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated.
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if extension “A” is covered to extension “B,” calls that are 
transferred to extension “A” will be forwarded to extension “B.”
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, the transfer will recall your 
extension after the Transfer Recall Timer expires. 
Screened Transfer
Description
Using the Screened Transfer feature, you can contact a third party via an 
extension before transferring a call to that party.
Operation
To use Screened Transfer when your system is set for Onhook 
Transfer:
1.  Flash the switchhook to place the call on hold. 
						

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The phone issues intercom dial tone.
2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
4.  Replace the handset. 
The third party need only pick up the handset to speak to the outside line.
To use Screened Transfer when Onhook Transfer is disabled:
1.  Flash the switchhook to place the outside call on hold.
The phone issues intercom dial tone.
2.  Dial the extension number to which the call is to be transferred.
3.  When your call is answered, inform the third party of the transfer.
The EXT
 LED stops flashing and remains lit.
4. Dial “8.”
The third party need only pick up the handset to speak to the outside line.
5.  Replace the handset.
Related Programming
 FF1 (System): Onhook (Automatic) Transfer
 FF1 (System): Recall Timer for Extension-Transferred CO Calls
 FF1 (System): Recall Timer for Extension-Transferred Intercom Calls
Considerations
 You cannot transfer a call to an extension that has Do Not Disturb or 
Absence Message activated.
 You can transfer a call to an extension that has Call Forwarding activated. 
The transferred call will follow the call forwarding path of the extension it 
is transferred to. 
For example, if phone “A” is covered to phone “B,” calls that are 
transferred to phone “A” will be forwarded to phone “B.” 
						

							Section 700 - Operation Chapter 6. SLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   6-17
 When you transfer a call to an extension that is busy or does not answer 
and does not have Call Forwarding activated, a recall tone sounds at your 
extension after Transfer Recall Timer expires. 
Call Waiting
(All Versions)
Description
You can send a Call Waiting signal, followed by a brief LCD message, to a 
busy extension. The party receiving the message need only replace the 
handset and then pick it up again to be automatically connected to your 
extension.
The following messages can be sent using the Call Waiting feature:
Table 6-4.  Call Waiting Text Messages
Message codes 0-4 are not available.
Operation
To Set Call Waiting:
1.  Lift the handset.
2.  Dial the extension number.
3.  Upon hearing busy tone, press “3.”
4.  If you wish to send a text message, dial the desired message code (5-7 or 
9).
The message displays on the called party’s phone if the called party has a 
key phone. (If the called party does not have a display, the extension 
continues to issue a call waiting tone.)Message 
CodeMessage
5“Visitor Here”
6 “Need Help”
7 “Important”
9 “Emergency” 
						

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5.  Remain on the line until the called party picks up.
To answer Call Waiting (and disconnect the current call):
1.  Replace the handset.
The current call is disconnected.
2.  Pick up the handset.
You are automatically be connected to the extension sending the Call 
Waiting.
To answer Call Waiting (without disconnecting the current call):
1.  Flash the switchhook.
 The current call is disconnected.
 The new call is connected automatically.
2.  Flash the switchhook again to retrieve the original call.
Related Programming
 FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Call Waiting/OHVA
Considerations
 Call Waiting can be used without entering a message code.
 Extensions that have DND activated, have a call on hold, are ringing (from 
another call), or are engaged in a conference call cannot receive Call 
Waiting.
 Call Waiting cannot be sent to an ML key. 
						

							Section 700 - Operation Chapter 6. SLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   6-19
Camp-on
(CPC-A 3.1 or higher, CPC-AII, and all Versions of CPC-B)
Description
If you reach a busy extension, you can use the Camp-on feature to alert you 
with a ring when the extension becomes free. You can then pick up your 
handset to automatically dial the extension.
Operation
To activate the Camp-on feature:
1.  Lift the handset. 
2.  Dial the desired extension number.
3.  Upon hearing busy tone, press “3.”
 The phone issues ringback tone.
 If the Camp-on feature is not available, the phone continues to issue a 
busy tone.
4.  Replace the handset after you hear the ringback tone.
5.  Wait for the callback ring.
To answer the callback ring:
Pick up the handset when you hear the callback ring.
The system automatically dials the called extension.
Related Programming
 FF3 (Extension): Call Waiting/OHVA Tone
 FF3 (Extension
Considerations
 The callback ring must be answered within sixteen seconds or it is 
canceled. 
						

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 A Camp-on request will only be accepted after Call Waiting status. 
 You cannot camp-on to an extension that has call forwarding activated.
 An extension can only have one call camped on at a time. For example, if 
Extension 152 camps on to Extension 153, another extension cannot camp 
on to 153, as long as 152 is camped on.
 An extension that has initiated a camp-on cannot receive a camp-on. For 
instance, if Extension 200 has camped on to Extension 300, another 
extension cannot camp on to 200.
 With CPC-AII and CPC-B 5.03 and above, callbacks are not forwarded. 
For example, if Extension 200 is call forwarded to Extension 300, 
Extension 200 can register a callback request to Extension 400. When the 
callback request is returned, it rings Extension 200 and does not follow call 
forwarding.
Conference Calls
(All Versions)
Description
Conference Calling allows extension users to add a party to an existing 
conversation.
SLT users can create the following types of Conference Calls:
 One outside line and two extensions 
 Two outside lines and one extension (CPC-AII and CPC-B Version 3.1 or 
later)
 Three extensions. 
Operation
To add an extension:
1.  Flash the switchhook to place the current call on hold.
2.  Dial the number of the extension you wish to add to the call.
3.  Dial “7” when your call is answered. 
						

							Section 700 - Operation Chapter 6. SLT Features
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To add an outside number (CPC-AII and CPC-B Version 3.1 or 
higher):
1.  Flash the switchhook to place the current call on hold.
2.  Dial a trunk group number (81-86 or 9).
3.  Dial the outside number.
4.  Flash the switchhook when your call is answered.
Related Programming
 FF3 (Extension): Single Line Telephone Hookflash (Brokers Hold/
Conference)
Considerations
 Call Waiting tone can be received during conference calls, however, you 
cannot respond to call waiting until the completion of the conference call 
because you cannot place the parties in the conference on hold.
 A switchhook flash is ignored during a conference call.
 Calls forwarded externally cannot create a conference.
 The Hold feature cannot be used during a three-party conference.
Dial “0” for Attendant
(CPC-AII and CPC-B Version 2.0 or higher)
Description
Users can call the Attendant from any extension by pressing “0.”
If multiple attendants are assigned, a dial “0” call goes to Attendant “1” first. 
If attendant “1” is busy, the call goes to Attendant “2.” The call continues to 
transfer to the next attendant in the attendant group if necessary.
A maximum of four attendants can be assigned.
Operation
1.  Lift the handset.  
						

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2. Press “0.”
Related Programming
 FF1 (System): Second Attendant Position
 FF1 (System): Third Attendant Position
 FF1 (System): Fourth Attendant Position
 FF1 (System): Attendant Transfer Extension
Dial Tone Disable
(All Versions)
Description
The intercom dial tone can be turned off at an attendant phone. Dial tone is 
turned off when a headset is used.
Operation
To disable the intercom dial tone:
1.  Lift the handset
 The phone issues intercom dial tone.
2. Press “#50.”
3.  Replace the handset.
To reactivate dial tone:
Repeat the preceding steps. 
						

							Section 700 - Operation Chapter 6. SLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   6-23
Direct Trunk Access
(All Versions)
Description
Extensions can access a specific trunk for outgoing calls. Extensions can also 
use Direct Trunk Access to test trunks or to access data trunks.
Operation
1.  Lift the handset. 
2.  Dial “88” followed by the desired trunk number (01-64).
3.  Dial the outside number.
4.  Replace the handset.
Do-Not-Disturb (DND)
(All Versions)
Description
An extension can be made unavailable by activating Do-Not-Disturb (DND). 
When DND is activated at an extension, calls to that extension receive busy 
tone.
Operation
To activate DND:
1.  Lift the handset. 
2. Dial “73.”
3.  Replace the handset.
DND is indicated by stutter dial tone followed by dial tone when you go 
off-hook. 
						

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To cancel DND:
1.  Lift the handset. 
2. Dial “73.”
3.  Replace the handset. 
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 4.0 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 4.0 or higher)
Considerations
 In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding.
Beginning with Version 5.0, calls to an extension with DND or Absence 
Message turned on are treated differently, depending on whether they are 
trunk or intercom calls. Intercom calls receive busy tone; trunk calls are 
routed to the extension defined in permanent call forwarding.
The following types of incoming trunk calls will follow permanent call 
forward settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
 The DND feature cannot be activated at an extension selected to receive 
Call Forwarding.
 If Message Waiting/Call-Back is applied to an extension in DND, after 
DND is cancelled then stutter dial tone will still be heard to indicate the 
callback request. Press “##
” to call the party that originated the callback 
request.