Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 2. Attendant Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   2-11
WA I T
 key
OHVA
 key
EXT
 key
SSD
 key
STATE
 key
RESET
 key
ALM
 key
MSG
 key
CNCT
 (connect) key
CNCL
 (Cancel) key
 Configuration of line/loop keys on large display as multiline
 Ability to assign line/loop keys to FF keys
 26 search keys for extensions
 2 arrow keys.
Attendant Groups
(CPC-AII and CPC-B Version 2.0 or higher)
Description
The DBS can accommodate up to four attendant positions. The first attendant 
is fixed at port 1, extension 100. The other Attendants can be set to any port 
or extension. When there is more than one attendant in a system, you can 
create an Attendant Group with a pilot number of 0.
When all Multi-Line keys on the first attendant phone are busy, internal calls 
are forwarded to the second, third, and fourth attendant phones, in that order. 
Related Programming
 FF1 (System): Second Attendant Position
 FF1 (System): Third Attendant Position 
						

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 FF1 (System): Fourth Attendant Position
 FF1 (System): Attendant Transfer Extension
Considerations
 If all ML keys on all attendants are busy, internal calls are transferred to a 
preset destination, which must be a real extension number. The forwarding 
destination cannot be the pilot number of a hunt group.
 The third and fourth attendants cannot have a DSS/72.
 Prior to CPC-B Version 2.0, the DBS supported a maximum of two 
attendant positions. 
 In previous software releases, if a user dialed “0” for the attendant group 
but the first attendant had call forwarding activated, the call would skip to 
the next attendant in the group. For example, if the first attendant activated 
call forwarding--busy/no answer, the dial “0” call would skip to the second 
attendant. If all attendants in the group activated call forwarding, dial “0” 
calls did not reach the group.
Beginning with CPC-B Version 5.0, dial “0” calls ring the first attendant, 
even if the first attendant has call forwarding activated. However, if a call is 
unanswered, it does not skip to the next attendant. The call continues to 
ring the first attendant until the caller hangs up.
 DSLTs and SLTs cannot be used for attendant positions. 
 Ringing assignments will be required for all attendants other than 
Attendant Position 1 (Port 1) and Attendant Postion 2 (when assigned to 
port 2).
Dial Tone Disable
(All Versions)
Description
The intercom dial tone can be turned off at an attendant phone. Dial tone is 
turned off when a headset is used. 
						

							Section 700 - Operation Chapter 2. Attendant Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   2-13
Operation
To disable the intercom dial tone:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press “#50.”
3. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To reactivate dial tone:
Repeat the preceding steps.
DSS/72
(All Versions)
Description
The DSS/72 is a 72-key console that can be attached to the attendant phone.
The 72 keys of the DSS can be programmed as Direct Station Select (DSS) 
keys for internal lines. In addition to providing direct station selection, the 
DSS keys also provide busy lamp fields to assist the attendant in monitoring 
the status of extensions. 
The attendant can perform a simplified call transfer by pressing a DSS key 
while connected to an outside line. The outside line is placed on hold and the 
extension is dialed automatically.
When the attendant is placed in the programming mode, the DSS can be used 
for inputting text names. Figure 1-1 shows which keys are pressed for text 
input.  
						

							Chapter 2. Attendant Features Section 700 - Operation 
2-14 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Figure 1-1. VB-43225 with a DSS/72
When the Attendant Feature Package (VB-43330) is installed, the DSS/72 
can be used as an Attendant Console. The attendant console provides station 
monitoring and call transfer by name for large systems, even if a large display 
phone is not used. 
Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPC-
All/B 8.0 Updates” for additional information on the new telephones and 
DSS/72 available for the DBS system.
Note:
Beginning with CPC-B Version 5.0, the Attendant Feature Package 
(AFP) is no longer available.
As Figure 1-2 illustrates, the Attendant Console includes preassigned keys for 
attendant functions, such as Call Park, Zone Paging, and alarm monitoring.
For a detailed description of the Attendant Console, see the Attendant 
Console User’s Guide (Section 760). 
						

							Section 700 - Operation Chapter 2. Attendant Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   2-15
Figure 1-2. VB-43225 with a DSS/72 configured as an Attendant Console
Related Programming
 FF1 (System): Attendant Feature Package Settings
Note:
Beginning with CPC-B Version 5.0, the Attendant Feature Package 
(AFP) is no longer provided.
 FF3 (Extensions): Terminal Type
Hardware Requirements
 The “Attendant Feature Package” is required to configure the DSS/72 as an 
Attendant Console. The “Attendant Feature Package” is contained on a 
special EPROM chip that replaces an EPROM on the CPC-B card.
Note:
Beginning with CPC-B Version 5.0, the Attendant Feature Package 
(AFP) is no longer provided. 
 The following table shows the number of DSS/72s and or Attendant 
Consoles that can be used. 
						

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Table 2-2.  DSS/72 maximums
Release  Attendant Position DSS/72 Assignments
CPC-A
CPC-AII and 
CPC-B without 
the AFPAttendant 1
Attendant 2
Attendant 3
(CPC-AII and CPC-B 
2.0 or higher)The DSS/72 cannot be assigned.
Attendant 4
(CPC-AII and CPC-B 
2.0 or higher)The DSS/72 cannot be assigned.
CPC-B 2.0 to 
4.0 with the
AFP
Attendant 1
Attendant 2
Attendant 3
Attendant 4
DSS/72DSS/72
Type 11Type 12
Ext 101
Port 2 
or otherDSS/72DSS/72
Type 13
Type 14
Ext 100
Port 1Att.DSS/72DSS/72
Console
Type 16Type 11Type 12 or
Ext 101
Port 2 
or otherAtt.DSS/72DSS/72
Console
Type 13Type 14
Type 17or
Att.
Console
Type 18
Att.
Console
Type 19
Ext 100
Port 1 
						

							Section 700 - Operation Chapter 2. Attendant Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   2-17
 The DSS key LED informs the attendant of the status of assigned 
extensions. The LED lights red when the extension is busy and green when 
Absence Message, Call Forwarding, or DND is activated.
 Pressing a DSS key while connected to an outside line places the line on 
hold.
Headset Operation
(All Versions)
Description
A headset can be connected to attendant or non-attendant phones. (Dial tone 
is normally turned off when the headset is connected.)
Operation
To use a headset:
1.  Connect a headset to the telephone.
2. Press the ON/OFF
 key.
3. Press “#51.”
The ON/OFF
 LED remains lit.
To stop using a headset:
Repeat the preceding steps.
Hardware Requirements
 Headsets are not provided with the DBS; they must be purchased 
separately.
 Most commercially available headsets (with ECM mike transducers) can 
be used.
Considerations
 Headset Operation is not available with SLT telephones. 
						

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Key Bank Hold
(All Versions)
Description
Key bank hold allows a user on a trunk call to initiate another trunk call by 
simply pressing an FF key for another trunk.  When the user presses the FF 
key, the first trunk call is automatically placed on system hold.  
In addition, the attendant can use key bank hold with DSS/BLF keys to 
provide one-touch call transfer to an extension.  For example, if the attendant 
phone has a DSS/BLF key assigned for extension 200, the attendant can 
answer an incoming trunk call and then press the DSS/BLF key to 
automatically transfer the call to 200. 
If key bank hold is turned off, the user must press HOLD
 before accessing a 
second trunk or transferring a call.  
Related Programming
 FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)
One-Touch VM Transfer
(CPC-AII and CPC-B Version 5.0 or higher)
Description
The VM key can be used by attendants to easily transfer incoming callers to 
an extension’s voice mailbox. Beginning with CPC-B Version 5, when a user 
presses a voice mail key and then presses a DSS/BLF key, the digits 
programmed for the DSS/BLF key are transmitted to the voice mail system.
For example, if an attendant receives an incoming call for station 200 and the 
attendant knows that station 200 is busy because the DSS/BLF key is lit red, 
the attendant can press the VM key and then press the DSS/BLF key to 
automatically transfer the caller to 200’s voice mailbox.
For a general description of the VM key as well as instructions on using the 
key for personal message retrieval, see “One-Touch VM Access” on page 4-
78.
Note:
See “Voice Mail Transfer Key” on page 4-98 for a similar transfer key. 
The Voice Mail Transfer Key provides faster operation but may not work with 
some voice mail systems since you do not wait for the Voice Mail system to  
						

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answer before pressing the DSS/BLF key. The One-Touch VM Access works 
with virtually every voice mail systems.
Note:
The VM key is assigned differently, depending on whether it is used 
for personal message retrieval or attendant transfer. See the following 
“Operation” section for instructions.
Operation
To assign a voice mail key:
Note:
You cannot program this feature if trunks are assigned to the key. First 
clear the FF assignments, then use the following procedures to assign the VM 
key.
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG 
key.
3.  Press the FF key, DSS key, or One-Touch key.
4. Press the CONF
 key.
5. Press the AUTO
 key.
6.  Dial the voice mail extension number.
7.  If the key is for personal message retrieval, enter a password (XXX or 
AUTO followed by a speed dial number) if desired. If the key is for 
attendant transfer to voice mail, do not enter a password but include any 
special codes (* or #, for example) if they are required by the voice mail 
system. 
Note: 
The length of the password and the VM extension number cannot 
exceed six digits. If the VM number and the password total more than six 
digits, assign the password to a personal or system speed dial number (00-
99, 000-199 or 900-909). If you are accessing the Panasonic Voice Mail, 
it is best to include a # sign at the end of the password.
8. Press the HOLD
 key.
Attendant Transfer to Voice Mail
1.  Answer an incoming call. 
						

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The incoming caller asks to be transferred to an extension number.
2.  Check the DSS/BLF key for the extension. If the light is red, press the VM 
key followed by the DSS/BLF key.
The incoming caller is transferred to the extension’s mailbox.
Related Programming
 FF5 (Keys): FF Key Assignment for Extensions
 FF5 (Keys): FF Key Assignments for DSS Consoles
Considerations
 The VM key can be used with the Panasonic Voice Mail or with third-party 
voice mail systems.
 Once an extension is connected to voice mail, pressing a DSS/BLF key 
will transmit the extension number stored on the DSS/BLF key to the voice 
mail system, regardless of what state the DSS/BLF key is in.  In other 
words, the extension number is transmitted whether the key is idle, ringing, 
or busy.
Note:
DSS/BLF keys on the DSS/72 always light red when an extension 
is active; they do not flash red when an extension is ringing. The keys light 
green when an extension is forwarded. 
 If the Panasonic Voice Mail is used, the extension number is transmitted 
through the API link and DTMF digits. If a third-party voice mail is used, 
the extension number is transmitted through DTMF digits only.
 With Panasonic Voice Mail, most attendants use port group scheduling that 
accesses a menu that asks for a mail box number. This port group 
scheduling is used so attendants can quickly dial the mailbox numbers of 
other users.  To assign a personal VM key for an attendant using this port 
group scheduling, use a speed dial number to store the voice mail 
extension number, followed by an asterisk (*), followed by the password . 
The asterisk causes Voice Mail to revert to the menu that connects the user 
to his or her personal mailbox.
Note:
If an attendant wants one VM key for a personal mailbox and one 
for transferring to voice mail, the personal VM key must be assigned to the 
lowest-numbered FF key.
For example, if  DSS keys 60 and 61 are assigned as VM keys, key 60 
should be used for the attendant’s personal mailbox.  If VM keys are 
assigned to both the phone FF keys and the DSS keys, the lowest-numbered 
FF key on the phone should be used for the attendant’s personal mailbox. If