Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-75
7. Press the HOLD
 key.
To assign System Speed Dial numbers to One-Touch keys:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press the AUTO
 key.
5.  Enter the System Speed Dial Number to be programmed.
6. Press the HOLD
 key.
7. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To chain two to five System Speed Dial numbers to a single One-
Touch key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press the AUTO
 key.
5.  Enter the System Speed Dial number for the pooled trunk access code. 
[This preprogrammed System Speed Dial must contain a C (CONF)
 
followed by 9, 1-6 for pooled trunk access groups 9, 81-86).]
6.  If a pause is required, press the REDIAL
 key.
This inserts a pause between the access code and the telephone number. 
When REDIAL
 is pressed, an “R
” displays. If viewed later, a “P
” 
displays. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
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7. Press the AUTO
 key.
8.  Enter the Speed Dial number for the telephone number.
9.  Repeat steps 7 and 8 for any additional Speed Dials to be chained.
10. Press the HOLD
 key.
11. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To assign a DBS Feature Code to a One-Touch key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4.  Enter the feature code. 
5. Press the HOLD
 key.
6. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To assign an Outside Telephone Number to a One-Touch key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the One-Touch key to be programmed.
4. Press CONF
 followed by the Pooled Trunk Access code (9, 81-86). 
5.  If a pause is required, press the REDIAL
 key.
This inserts a pause between the access code and the telephone number. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-77
6.  Enter the telephone number.
7. Press the HOLD
 key.
8. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To check a programmed One-Touch key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key.
“C” appears in the display.
3.  Press the One Touch key to be checked.
The programmed data appears on the display.
4. Press the ON/OFF
 key.
 The ON/OFF
 LED goes off.
 The date and time appears on the display.
Considerations
 If the pause following an access code is too short, press the REDIAL
 key 
more than once.
 A One-Touch key can be programmed to automatically access a CO line 
before dialing a personal speed dial number.
 Select an outside line group when you program a One-Touch key. A free 
line is selected from that group when you dial out. (Group 9 can be 
programmed to select LCR automatically.) The following table shows the 
available outside line groups and their corresponding code numbers: 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
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Table 4-9.  One-touch access codes for trunk group numbers
 One-Touch keys cannot be checked while Station Lockout is set.
One-Touch VM Access
(CPC-AII and CPC-B Version 5.0 or higher)
Description
One-Touch VM Access simplifies voice message retrieval for personal 
mailboxes as well as attendant transfer of incoming calls to extension 
mailboxes. 
For instructions on attendant usage of the VM key, see “One-Touch VM 
Access” on page 4-78.
One-Touch VM Access allows a user to program an FF key, DSS key, or 
One-Touch key to automatically dial voice mail. The extension number for 
voice mail as well as the user’s password can be stored under the key.
If the voice mail key is assigned to an FF key or DSS key, the voice mail key 
and the MSGE lamp will flash red when the user has a message. (With a One-
Touch key, only the MSGE lamp flashes.) To access his or her mailbox, the 
user simply presses the voice mail key.
If, for security reasons, the user prefers to manually dial the password, the 
voice mail key can be used to store the voice mail extension number only. 
With this option, the user presses the VM key, then dials the password before 
accessing the mailbox.
Note:
The VM key is assigned differently, depending on whether it is used 
for personal message retrieval or attendant transfer. See the following 
“Operation” section for instructions. Trunk Group Number Code Number to be entered
81 1
82 2
83 3
84 4
85 5
86 6
99 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-79
Operation
To assign a voice mail key:
Note:
You cannot program this feature if trunks are assigned to the key. First 
clear the trunk assignments, then use the following procedures to assign the 
VM key.
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3.  Press the FF key, DSS key, or One-Touch key.
4. Press the CONF
 key.
5. Press the AUTO
 key.
6.  Dial the voice mail pilot number.
7.  If the key is for personal message retrieval, enter a password (XXX or 
AUTO followed by a speed dial number), if desired. If the key is for 
attendant transfer to voice mail, do not enter a password, but include any 
special codes (* or #, for example) if they are required by the voice mail 
system.
Note: 
If a password is used, it can be from 1 to 3 digits. If the password is 
over 3 digits long, it must be assigned to a personal or system speed dial 
number. If you are accessing the Panasonic Voice Mail, it is best to 
include a # sign at the end of the password. 
8. Press the HOLD
 key.
To use a Voice Mail key:
When the VM key flashes, the user presses it to connect to the mailbox.
Related Programming
 FF5 (Keys): FF Key Assignment for Extensions
 FF5 (Keys): FF Key Assignments for DSS Consoles 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-80 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Considerations
 The VM key can be used with the Panasonic Voice Mail or with third-
party voice mail systems.
 If the voice mail password is over three digits long, assign the password to 
a personal or system speed dial number (00-99, 000-199 or 900-909). 
When you use a speed dial number with the Panasonic Voice Mail, include 
the pound (#) sign after the password. Excluding the # sign results in a 6-
second delay before you are connected to the mailbox.
If you are using 2-digit dialing with a third-party voice mail, the password 
can be up to 4 digits long before it must be stored as a speed dial number.  
(Panasonic Voice Mail requires 3-digit dialing.)
 With Panasonic Voice Mail, most attendants use port group scheduling 
that accesses a menu, which asks for a mailbox number. Port group 
scheduling is used so attendants can quickly dial the mailbox numbers of 
other users. To assign a personal VM key for an attendant using port group 
scheduling, use a speed dial number to store the voice mail extension 
number followed by an asterisk (*), followed by the password. The asterisk 
causes Voice Mail to revert to the menu that connects the user to his or her 
personal mailbox.
 With Panasonic Voice Mail, the final voice mail channel must be assigned 
as part of the Voice Mail hunt group in order for the VM key to light. If the 
final voice mail channel is assigned as the transfer extension for the hunt 
group, the MSGE lamp will light, but the VM key will not.
With third-party voice mail, you must make sure a voice channel is 
assigned for message waiting control in order for the MSGE lamp and VM 
key to light. 
 The FF Key Copy program (FF9 3# 1-144#  1-144##) should not be used 
to copy VM keys that include passwords because the passwords as well as 
the voice mail extension number will be copied.  In addition, pressing a 
key containing someone else’s password will result in an “invalid 
password” message from voice mail. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-81
Onhook Dialing
(All Versions)
Description
Onhook Dialing is a standard feature for DBS key phones. To dial onhook, 
the user simply presses the ON/OFF
 key.
Users can dial onhook using the dialpad, one-touch keys, or FF keys.
Pooled Trunk Access
(All Versions)
Description
The DBS system supports up to 64 outside lines. These lines can be divided 
into seven Pooled Trunk groups. If you assign an FF key as an MCO or ML 
key, the DBS can automatically select an open line from the Pooled Trunk 
group assigned to that key.
Even if all the outside lines assigned to an extension are busy, you can access 
a free line by choosing an outside line group number. Group numbers 9 and 
81-86 are available.
Operation
To select a Pooled Trunk group using a pre-programmed FF key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2.  Press the ML or MCO key.
 The LED of the Pooled Trunk key lights green.
 The phone issues outside dial tone.
 “CO TALK #XX” (where “XX” is the line number) appears. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
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3.  Dial the telephone number.
The number appears on the display.
4.  Complete the call and replace the handset.
The LED of the ML or MCO key goes off.
To select a Pooled Trunk group that is not assigned to an FF key:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2.  Enter the desired group number (81-86, 9).
 The phone issues outside dial tone.
 “CO TALK #XX” (Where “XX” is the line number) appears on the 
display.
3.  Dial the telephone number.
The number appears on the display.
4.  Complete the call and replace the handset.
Related Programming
 FF1 (System): Least Cost Routing (LCR) Access
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF2 (Trunks): Pooled Trunk Access for Group “9”
 FF3 (Extension): Forced Least Cost Routing
 FF5 (Keys): FF Key Assignment
 FF8 (LCR) LCR Settings (all)
Considerations
 The LED of the ML or MCO key lights red and the phone issues busy tone 
when all lines in the same group are busy. (Those lines cannot be 
accessed.)  
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-83
 If a ML or MCO key is assigned line group number 9 and LCR has been 
activated, LCR is selected automatically.
 Press the ML or MCO key that flashes red to answer incoming calls.
 If one group is set aside for data lines, this feature can be used when a line 
is needed for operations such as data transmission via modem. 
Prime Line Preference
(All Versions)
Description
Prime Line Preference allows a user to place an outside call by simply 
picking up the handset. When the user goes offhook, the trunk or trunk group 
assigned to FF1 is automatically accessed. (Be sure to program one of the 
other FF keys as an intercom key.)
Operation
1.  Pick up the handset.
 The phone issues outside dial tone.
 The LED of the accessed line key lights green.
 “CO TALK #XX” (where “XX” is the line number) appears on the 
display.
2.  Dial the telephone number.
The number appears on the display.
Related Programming
 FF1 (System): Least Cost Routing (LCR) Access
 FF2 (Trunks): Pooled Trunk Access for Group “9” 
 FF2 (Trunks): Pooled Trunk Access for Groups “81-86” 
 FF3 (Extension): Forced Least Cost Routing
 FF5 (Keys): FF Key Assignment
 FF3 (Extension): Prime Line Pickup 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-84 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Considerations
 To make an Intercom Call, press the FF key programmed as an intercom 
key and then dial the extension number. 
 If a member of the trunk group assigned to FF1 is also assigned to a Direct 
Line key, Prime Line Pickup will access the Direct Line key instead of 
FF1.
 Prime line preference should not be assigned to an SLT or DSLT 
telephone.
Private Line
(All Versions)
Description
An outside line can be reserved for exclusive access by one extension, 
eliminating the need for the extension user to wait for a free outside line 
during busy periods.
Operation
1.  Press the CO line key designated as a Private Line.
 The phone issues outside dial tone.
 The line LED lights green.
 “CO TALK #XX” (where “XX” is the line number) appears on the 
display.
2.  Dial the telephone number.
The number appears on the display.
3.  Complete the call and replace the handset.
The line LED goes off.