Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-45
Do-Not-Disturb (DND)
(All Versions)
Description
An extension can be made unavailable by activating Do-Not-Disturb (DND). 
When DND is activated at an extension, calls to that extension receive busy 
tone.
Operation
To activate DND:
1. Press the ON/OFF
 key:
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Dial “73.”
 The DND/CF
 LED lights.
 “DND Set” appears on the display.
3. Press the ON/OFF 
key.
The ON/OFF
 LED lights.
To cancel DND:
1. Press the ON/OFF
 key:
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Dial “73.”
 The DND/CF
 LED lights.
 “DND Canceled” appears on the display.
3. Press the ON/OFF 
key.
The ON/OFF
 LED goes off. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-46 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 4.0 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 4.0 or higher)
Considerations
 Callback Queuing will ring an extension in DND.
 A Private Line will ring an extension in DND.
 In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding.
Beginning with Version 5.0, calls to an extension with DND or Absence 
Message turned on are treated differently, depending on whether they are 
trunk or intercom calls. Intercom calls receive busy tone; trunk calls are 
routed to the extension defined in permanent call forwarding.
The following types of incoming trunk calls will follow permanent call 
forward settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
 With CPC-A and CPC-B Version 1, DND is not available for Attendant 
Phones. Beginning with CPC-B Version 2.0, Attendant Phones can 
activate DND. 
 The Attendant can activate or cancel this feature on an extension using FF 
key LEDs on a DSS console.
 The DND feature cannot be activated from an extension selected to receive 
call forwarding. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-47
EM/24 Console
(All Versions)
Description
Connecting an EM/24 console to your extension adds twenty-four FF keys. 
By assigning extensions to its FF keys, you can use an EM/24 console as a 
BLF (Busy Lamp Field). 
Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPC-
All/B 8.0 Updates” for additional information on the new telephones, DSS/
72, and EM/24 available for the DBS system.
Related Programming
 FF3 (Extension): Terminal Type
 FF3 (Extension): EM/24 Port Assignment
Considerations
 An EM/24 console can be connected to any key phone.
Flexible Function (FF) Keys
(All Versions)
Description
You can assign frequently used functions to programmable keys on key 
phones, DSS consoles, and EM/24 consoles. All keys not already assigned as 
line or Speed Dialing keys are available for programming.
Up to six digits can be stored in an FF key. (The LED of the FF key will not 
light when digits are stored in the key.) 
You can also store the PROG
, CONF
, AUTO
, REDIAL
 (for redialing only, 
not for inserting a pause), and FLASH
 features.
Also, you can assign External Call Forwarding, combined with either a 
Personal Speed Dial code or a System Speed Dial code, to an FF key. You 
can also assign a pilot extension number as a Call Forwarding destination by 
storing Call Forwarding, combined with the pilot extension number (0, 10-69, 
or 100-699), in an FF key. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-48 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Note:
FF keys assigned as CO lines must be cleared using system 
programming before new FF assignments can be made.
Operation
To assign pre-programmed codes to an FF key:
1. Press the ON/OFF
 key:
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
“F” appears on the display.
3.  Press the FF key to be programmed.
“Enter Code” appears on the display.
4.  Enter the code to be programmed (see Table 4-6).
The programmed code appears on the display.
5. Press the HOLD
 key.
“Code Stored” appears on the display.
6.  Repeat steps 2-5 to program additional keys.
7. Press the ON/OFF 
key.
The ON/OFF
 LED goes off.
To assign digits to an FF key:
1. Press the ON/OFF
 key.
2. Press the PROG
 key.
3.  Press the FF key to be programmed.
“Enter Code” appears on the display.
4.  Enter up to six digits.
5. Press the HOLD
 key. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-49
To assign Call Forwarding--External to an FF key (CPC-AII/CPC-B 
prior to 7.0):
1. Press the ON/OFF
 key.
2. Press the PROG
 key.
3.  Press the FF key to be programmed.
“Enter Code” appears on the display.
4. Enter “72.”
5. Press “3.”
6. Press the AUTO
 key.
7.  Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed 
dial 90-99 or 900-909).
Note: 
The speed dial code must include the CONF
 key (to indicate a 
trunk call), the appropriate trunk access code, and the outside number.
8. Press the HOLD
 key.
Intercom Calls will now be forwarded. CO incoming calls and transferred 
CO calls will not be forwarded to an outside line.
To assign Call Forwarding--Outside to an FF key (CPC-AII/CPC-B 
7.0 and later):
1. Press the ON/OFF
 key.
2. Press the PROG
 key.
3.  Press the FF key to be programmed.
“Enter Code” appears on the display.
4. Enter “72.”
5.  Dial the appropriate call forwarding code.
Call Forward Type Code
All 0
Busy/no answer 1
Busy 2
No answer 4 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-50 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
“ENTER FWD EXT#” appears on the display.
6. Press the AUTO
 key.
7.  Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed 
dial 90-99 or 900-909).
Note: 
The speed dial code must include the CONF
 key (to indicate a 
trunk call), the appropriate trunk access code, and the outside number.
8. Press the HOLD
 key.
Calls will now be forwarded according to the forwarding type selected. 
To assign Call Forwarding to a Hunt Group pilot number or an 
extension number to an FF key:
1. Press the ON/OFF
 key.
2. Press the PROG
 key.
3.  Press the FF key to be programmed.
“Enter Code” appears on the display.
4. Enter “72.”
5.  Enter the Call Forwarding code (0, 1, 2, or 4).
6.  Enter the Hunt Group pilot number or an extension number.
7. Press the HOLD
 key.
To erase a code stored in an FF key:
Note:
FF keys assigned as CO lines cannot be cleared using the following 
procedure. CO line keys can only be cleared through system programming.
1. Press the ON/OFF
 key.
2. Press the PROG
 key.
3.  Press the FF key to be programmed.
“Enter Code” appears on the display.
4. Press the HOLD
 key.
“Code Cleared” appears. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-51
To check a programmed FF key:
1. Press the ON/OFF
 key:
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key.
“C” appears in the display.
3.  Press the FF key to be checked.
The programmed data appears on the display.
4. Press the ON/OFF
 key.
 The ON/OFF
 LED goes off.
 The date and time appear on the display.
Related Programming
 FF5 (FF Keys): FF Key Assignments for Extensions
 FF9 (Copy Program): FF Key Copy
Considerations
 The following functions can be assigned to FF keys:
Table 4-6.  Feature access codes for FF key assignments
Feature Code to be entered
Call Attendant 0
Intercom Call Extension number (10-69) or (100-699)
Outside Line 88, outside line number (01-64)
Pooled Trunk Access Outside line group number (89, 81-86)
Note:
 “9” can be used as an outside line group number if it 
is not used for LCR.
LCR 89 
Paging #, Paging Group number (00-07)
Call Park 75
Call Park Retrieve 76 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-52 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
DND Activate/Cancel 73
Absence Message Activate/
Cancel71
Call Forwarding 72, 720, 721, 722, 723 or 724
Reminder Call Activate/Cancel #4
Station Lockout 74, lockout code (max. 4 digits)
Dial Tone On/Off #50
Direct Call Pickup 79
Group Call Pickup 70
Account Code 1 #7, account code (max. 6 digits) 
Account Code 2AUTO
, #, account code (max. 6 digits)
Speed DialingAUTO
, speed dial number (00-99, 000-199 or 900-909)
Night Service On/Off #52 (Attendant only)
Intercom #8
Message ClearAUTO
, FLASH
Message CallAUTO
, REDIAL
Headset On/Off #51
BGM On/Off #53
Answer Key *1
Release Key *2
Talk Back Key *3
Paging Meet-Me Answer 77
Universal Night Answer Pickup 78
Save Number for RedialAUTO, AUTO
, *
Redial Saved NumberAUTO
, *
MUTE
 Key *#
FLASH
 key FLASH
Caller ID Log Key *6 Feature Code to be entered 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-53
 If a new code is programmed into a key, the previously programmed code 
is erased.
 To erase a code programmed into a key, press the HOLD
 key when the 
display reads “Enter Code.” “Code Cleared” then appears on the display.
 The system can be programmed so that Pooled Trunk Access calls 
automatically use LCR when 9 is selected.
 Night Service, DND, and BGM can be activated through FF keys without 
lifting the handset.
 When you are making a call using the Speed Dialing feature, the FLASH
 
key stored in Speed Dialing becomes the PBX flash feature.
 When an extension is assigned to an FF key, the FF key changes colors to 
indicate the status of the extension as follows:
-  RED (solid) -- extension busy
-  RED (flashing) -- incoming call or receiving call waiting (DSS/
72 and EM/24 keys stay solid red instead of flashing red)
-  GREEN -- either DND, call forwarding, or absence message 
set. Voice Mail Transfer Key
(CPC-AII and CPC-B Version 
6.0 or higher)CONF, AUTO AUTO, NNN XXX or AUTO Speed Dial
Note:
 If a password is used, it can be from 1 to 3 digits. If 
the password is over 3 digits, it must be assigned to a per-
sonal or system speed dial number . Include an ending # sign 
in the speed dial number if you are accessing a DBS voice 
mail system.
One-Touch VM Access
(CPC-AII and CPC-B Version 
5.0 or higher)
Note:
 If a password is used, it can be from 1 to 3 digits. If 
the password is over 3 digits, it must be assigned to a per-
sonal or system speed dial number . Include an ending # sign 
in the speed dial number if you are accessing a DBS voice 
mail system. Feature Code to be entered
Voice mail
pilot number Password (optional)
 AUTO NNN   XXX or AUTO Speed Dial#
Voice mail
pilot numberPassword (optional) 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-54 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Handsfree Answerback
(All Versions)
Description
Use the Handsfree Answerback feature to answer a call without lifting the 
handset. The DBS system must be programmed for Voice Calling for you to 
use this feature. If your system is not set for Voice Calling, the caller must 
press “1” during a call to switch from Tone Calling to Voice Calling.
Operation
1.  Confirm that the MUTE
 LED is off.
If it is lit, press the MUTE
 key to turn it off.
2.  Speak into the microphone.
Related Programming
 FF1 (System): Extension Intercom Calling
Considerations
 Stay within three feet of the microphone.
 The MUTE
 feature controls the handsfree microphone but not the handset.
 The MUTE
 feature can be selected from the Menu screen on large display 
phones. With other DBS key phones, the MUTE 
function is assigned to a 
fixed key.