Panasonic Digital Business System Section 700 Feature Operation Manual

							DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page I-7
Notes 
 When a call is transferred to UNA, the trunk caller hears the selected hold 
sound source.
 When a call is transferred to UNA, the UNA continues to ring until the call 
is answered (by dialing 78
 or direct trunk access) or the caller hangs up.
 If multiple callers ring the UNA, the UNA calls are picked up on a first-in/ 
first-out method.
 The UNA cannot be a member of a hunt group.
 The UNA can be a member of an All Ring Group. (See “Forwarding to 
UNA for CO Held Call”.)
*UNA Call Reversion
Description 
The UNA call reversion feature allows calls that revert to the attendant (but 
are unanswered) to revert to UNA. 
Programming 
Table I-1  UNA Call Revision Timer Values
SettingVa l u e
0 No reversion (default)
1 10 seconds
2 20 seconds
3 30 seconds
4 40 seconds
5 50 seconds
6 60 seconds
7 70 seconds
8 80 seconds
9 90 seconds
10 100 seconds
11 110 seconds
12 120 seconds 
						

							Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation
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Operation 
When the UNA Reversion Timer is set to 0
, a call that reverts to the attendant 
and is not answered, continues to ring at the attendant. It does not revert to 
UNA. When the UNA Reversion Timer is set to a value other than 0, a call 
that reverts to the attendant and is not answered within the specified time 
reverts to UNA.
To answer a UNA call:
1. Go off-hook.
2. Dial 78
.
or
1.  Directly pick up the trunk by pressing the dedicated trunk key.
Notes 
 When a call reverts to UNA, the UNA will continue to ring until the call is 
answered (by dialing 78
 or by direct trunk access) or the caller hangs up.
 If multiple callers ring the UNA, the UNA calls are picked up on a first-in/
first-out method.
 The Call Reversion Timer must be set to “revert calls to the attendant” 
position for unanswered calls to then be reverted to UNA.
*Forwarding to UNA for CO Held Call 
Description 
An extension can forward certain calls to UNA. If an inside extension (such 
as an automated attendant) receives a CO call, it places the CO call on hold 
and dials the forwarding extension. Then, the call will forward to UNA. 
Internal calls, direct calls to the forwarding extension, or T1 network calls 
ring the extension. They do not forward to UNA.
This feature is particularly useful in a situation when calls come into an 
automated attendant and then, on caller selection, may transfer to an 
extension such as the attendant. When the extension user goes on break etc., 
the calls can be forwarded to UNA to ensure that the call is handled. 
						

							DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page I-9
Programming  
No new programming required. However, the Class of Service for the 
forwarding station must allow Call Forwarding to be Set/Reset for this feature 
to operate.
Operation 
To set UNA forwarding
:
1. At the forwarding extension, go off-hook or press ON/OFF
.
2. Dial 725
.
3. Hang up or press ON/OFF
.
To cancel UNA forwarding
:
1.  At the forwarding extension, go off-hook or press ON/OFF
.
2. Dial 72
.
3.  Hang up or press ON/OFF
.
To transfer a CO call to an UNA forwarding extension
:
1.  Place the CO call on hold by pressing the HOLD
 key or by hookflashing.
2.  Dial the UNA forwarding extension. The call immediately forwards, you 
hear dial tone and the display reads FWD UNA
.
3.  Hang up or press ON/OFF
.
Notes 
 When a call rings UNA, the UNA will continue to ring until the call is 
answered (by dialing 78
 or by direct trunk access) or the caller hangs up.
 If multiple callers ring the UNA, the UNA calls are picked up on a first-in/
first-out method.
 Internal calls, direct calls to the forwarding extension, or T1 network calls 
ring the extension. They do not forward to UNA.
 A DISA caller will not be forwarded to UNA, but will ring the forwarding 
extension.
 The held CO will hear the call hold tone until the call is answered.
 If permanent call forwarding is also set in the forwarding extension, CO 
held calls will forward to UNA. However, all other calls will follow the 
permanent call forwarding.  
						

							Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation
Page I-10 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 An extension user can only set “Do Not Disturb” or one type of call 
forwarding at a time including call forwarding to UNA. When the user sets 
DND or a call forwarding type, the previously set DND or call forwarding 
type is cleared. 
  Call forward to UNA cannot be assigned to an FF-Key.
*All Ring Group
Description 
A new type of ringing group has been added - the All Ring Group. A call 
transferred to an All Ring Group rings all key
 telephones in the group at the 
same time. This makes the call available to multiple locations simultaneously. 
Once the call is answered, all other key
 telephones in the group stop ringing.
A common use for this feature is to have an Automated Attendant transfer a 
CO call to an All Ring Group on a selected input by the caller.
Up to four (4) All Ring Groups may be assigned. Up to 16 key
 telephone 
members may be in each group. In addition to the 16 key
 telephone members, 
the UNA may also be assigned to an All Ring Group.
Programming 
The All Ring Group feature utilizes existing Multiple DID Ringing to set up 
the All Ring Group. All members of the All Ring Group are set in standard 
DID programming (FF1 8# 3# (DID No.)# (Ext. No.)#. However, since calls 
cannot be transferred to a DID number, an All Ring Group Pilot number is 
first established and this pilot number is then linked to a DID number. In total, 
four programming addresses must be set for the All Ring Group feature to 
operate. These include:
Operation 
To transfer a CO call to an All Ring Group:
1.  Place the call on hold by pressing HOLD
 (key telephone) or flashing the 
hookswitch (SLT).
2.  Dial the All Ring Group Pilot Number. After the call is transferred to the 
All Ring Group, dial tone is heard. 
						

							DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page I-11
When a call is transferred to the All Ring Group, every phone in the All Ring 
Group rings. When any phone in the group is answered, all phones stop 
ringing.
Notes 
 The All Ring Group may include the UNA (780).
 The original call must be a CO call. An internal call cannot be transferred 
to an All Ring Group. If you attempt to transfer an internal call to an All 
Ring Group, you will receive busy tone.
 A call presented to an All Ring Group will not recall or revert. The call 
must be answered or the caller must hang up.
 All Ring Groups cannot be chained together. In other words, an All Ring 
Group Pilot Number cannot be assigned as a member of another All Ring 
Group.
 Extensions may be a member of multiple All Ring Groups.
 If the DBS is part of a networked system, the All Ring Group members 
must be extensions on the local node.
 Only one call at a time may ring at a key telephone if non-appearing (lights 
the EXT LED).
*Private Password
Description 
A new private password has been added to allow entry into system 
programming at any time. This is useful if the normal system and/or remote 
password is forgotten, lost, mis-entered, or intentionally changed by an 
unauthorized person.
SPECIAL NOTICE: The private password should be changed from the 
default setting after system installation, recorded and kept confidential by the 
system manager.
SPECIAL NOTICE:
 The system must be entered using the private password 
to view the private password programming address.
Programming 
Programming Address
FF1 6# 3# [NNNN]#
Default Password: 6789 
						

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Notes 
 You must enter programming using the private password to view the 
private password address. The private password address will not appear 
and is not accessible if programming is entered using the system or remote 
password.
 If the system or remote password is set to the same value as the private 
password, then the private password address will not be accessible. You 
must first change the system or remote password to another value and then 
log in again using the private password to have access to the private 
password address.
 If you are at an attendant key telephone when entering programming, you 
must first enter #98
 followed by the 4-digit private password before 
entering programming (see below). Otherwise, the private password is not 
accessible. 
Operation 
To access the system using the private password at any display key telephone 
(including an attendant telephone):
1.  Go off-hook or press ON/OFF
 key.
2. Dial #98
 followed by the 4-digit private password.
3. Press PROG
 followed by ##.
4.  To exit system programming, hang up or press the ON/OFF
 key.
Terminal Programming Through a Direct Connection 
When programming from a terminal connected to the RS-232C (SMDR) port, 
perform the following steps:
1.  Make certain the cables are configured and connected as outlined in 
Section 300.
2.  Make certain the DBS is in the SMDR mode by entering the following 
code from the attendant port:
     ON/OFF #93
3.  Enter your terminal communications program and make sure your PCs 
data communications settings match those of the DBS.
4.  From your terminal communications program, type the following 
command: 
						

							DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page I-13
     #99xxxx
 (where xxxx = the sites private password)
5.  After the DBS responds, type P
 and then press Enter
.
6.  Follow the directions on the screen to access the desired program. (See 
“Terminal Programming Commands.”)
Terminal Programming Through DISA
Note:
The DBS must be equipped with an MFR card and an RAI card to 
allow terminal programming using this method.
When programming through a DISA trunk, perform the following steps:
1.  Dial into the DBS through a DISA trunk.
2.  Once you are connected, type #6
 followed by the private password from 
your terminal communications program.
3.  After the DBS responds with REMT>, type P
 and then press Enter
.
4.  Follow the directions on the screen to access the desired program. (See 
“Terminal Programming Commands.”)
Terminal Programming Through a CO Trunk and Operator Transfer
Note:
The DBS must be equipped with an MFR card and an RAI card to 
allow terminal programming using this method.
SPECIAL NOTICE: If you use the following method, the private password 
must be given to the attendant. Use the new RAI access method instead. (See 
“Additional RAI Access Method”)
When programming through a normal trunk, perform the following steps:
1.  Dial into the DBS through a normal trunk.
2.  Ask the operator to place you on hold and dial #6
 followed by the private 
password to transfer you into remote programming.
3.  After the DBS responds with REMT>, type P
 and then press Enter
.
4.  Follow the directions on the screen to access the desired program. (See 
“Terminal Programming Commands.”) 
						

							Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation
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Terminal Programming Through Additional RAI Access Method
(See “Additional RAI Access Method”.)
Terminal Programming Commands
Use the following commands to navigate terminal programming:
*Additional RAI Access Method
Description 
In addition to the existing RAI access method, a new RAI access method has 
been added. A new access code, #97****
, has been added to the DBS. When 
this code is dialed, a held call is transferred to the RAI modem. The system 
then sends a  prompt and the remote or private password must 
be entered to connect to terminal programming. This allows more security for 
passwords since the password does not have to be used by the transferring 
person or device.
CommandDescription
~01 Access System parameters
~02 Access Trunk parameters
~03 Access Extension parameters
~04 Access Ring assignments
~05 Access FF-key assignments
~06 Access Name assignments
~07     Access Toll Restriction data
~08 Access Least Cost Routing data
~09 Access Copy mode
~10 Access Speed Dial data
~B Back to previous address
~b Back to previous port
~F Forward to next address
~f Forward to next port
~R Return to provide mode
~Ctrl-Z Quit 
						

							DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page I-15
Programming 
No additional programming is required for the DBS. However, if an 
automated attendant or other device performs the transfer, the automated 
attendant or other device must be set up to transfer your call by dialing 
#97****
.
Operation 
To access the system using the new RAI Access method:
Note:
The following procedure uses a preprogrammed automated attendant to 
transfer a call to the RAI.
1.  At the PC terminal program, dial into the DBS through a normal trunk.
2.  Follow the appropriate method to transfer to the RAI modem.
Normally, an automated attendant will be configured to answer your call, 
play a message prompting a response (dial 1 to access Sales, 2 to ...etc.) 
where one of the responses will place you on hold and dial the #97**** 
access code to reach the RAI.
3.  Wait a few seconds for the RAI modem to return the modem tone and for 
your terminal program to connect.
4. If Password>
 is not displayed, press the Enter
 key.
5. When Password>
 is displayed, dial the 4-digit remote or private password.
6.  After the DBS responds with REMT>
, type P
 and then press Enter
.
7.  Follow the directions on the screen to access the desired program. (See 
“Terminal Programming Commands”.)
Note:
The following procedure has the attendant manually transfer a call to 
the RAI.
1.  Start your PC terminal program.
2.  With a telephone connected to the modem, manually dial into the DBS 
through a normal trunk.
3.  When the attendant answers, ask the attendant to dial #97****
 to transfer 
your call to the RAI modem. 
4.  When you hear modem tone, enable your terminal program to connect 
(usually be selecting Connect
).
5.  If after a few seconds Password>
 is not displayed, press the Enter
 key.  
						

							Appendix I. CPC-EX 2.3 Feature Update Section 700-Operation
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6. When Password>
 is displayed, type the 4-digit remote or private 
password.
7.  After the DBS responds with REMT>
, type P
 and then press Enter
.
8.  Follow the directions on the screen to access the desired program. (See 
“Terminal Programming Commands”.)
ISDN Programming Flexibility
Description 
The previous versions did not allow the programming flexibility to 
accommodate certain central office ISDN configurations. This enhancement 
allows the flexibility in programming to set the DBS parameters to match 
certain central office provisioning.
Programming 
ProgrammingSee Section 400 - Programming (Appendix K) for more detailed 
programming information.
Operation 
N/A
Notes 
UNLESS STATED ALL OTHER DEFAULT VALUES ARE CORRECT.
Typical Central Office Configurations
Lucent (AT&T) 4ESS
 CO Type (0)  4ESS
 NSF- None (0) or MegaCom (2) - Depends on service requested from CO.
 ISDN International Code Deduct    0 1 1
-  Set to (1) to deduct  0 1 1
   from the CO Setup message.
 ISDN Long Distance  1
  Code Deduction
 Set to (1) to deduct  1
  from the CO Setup message.