Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 5. DSLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   5-3
DSLT
Figure 5-1 illustrates the DSLT. For more information on DSLT operation, see 
the Digital SLT User’s Guide (Section 790).
Please refer to “Appendix A: CPC-EX 1.0 Updates” and “Appendix B: CPC-
All/B 8.0 Updates” for additional information on VB-44xxx Series Small 
Display Key Telephone features.
Note:
The DSLT can only be used with CPC-AII and CPC-B Version 3.1 or 
higher.
Figure 5-1. Digital Single Line Telephone (DSLT) 
						

							Chapter 5. DSLT Features Section 700 - Operation 
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Absence Message
(All Versions)
Description
DSLT users can leave text messages on their phones when they are away.
When the unattended extension is called by a display phone, the text message 
appears on the caller’s phone.
One of the following messages can be selected. Messages 5 to 9 can be 
changed through system programming.
Table 5-1.  Absence Messages 
Operation
To Set an Absence Message
1.  Lift the handset or press ON/OFF
. 
2. Dial “71.”
3.  Enter a message code between 0 and 9 (See Table 5-1).
4.  Enter the time you will return (optional). See Table 5-2 for examples.
5.  Replace the handset or press ON/OFF
. Message 
No.Message Text
0 In Meeting
1 At Lunch
2 Out of Office
3 Vacation
4 Another Office
5 User Defined
6 User Defined
7 User Defined
8 User Defined
9 User Defined 
						

							Section 700 - Operation Chapter 5. DSLT Features
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To Cancel an Absence Message
1.  Lift the handset or press ON/OFF
. 
2. Dial “71.”
3.  Replace the handset or press ON/OFF
.
Related Programming
 FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension) Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF6 (Names and Messages): Absence Messages
Considerations
 Extensions without displays get a busy signal, rather than the Absence 
Message.
 If an extension user selects a message code number 5-9 that has not been 
set up with a message, “Absence,” followed by the code number, appears 
on the caller’s display.
 Absence Message return times can be entered as shown in Table 5-2:
Table 5-2.  Example Return Times for Absence Messages
Four-digit numbers can also be entered (0000-9999 = Hours & Minutes or 
Month & Date).
In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding. Beginning with Version 5.0, calls to an extension 
with DND or Absence Message turned on are treated differently, depending 
on whether they are trunk or intercom calls. Intercom calls receive busy 
tone; trunk calls are routed to the extension defined in Permanent Call Input Display
No input Return
9 Return 9:00
11 Return 11:00
615 Return 6:15
1035 Return 10:35 
						

							Chapter 5. DSLT Features Section 700 - Operation 
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Forwarding. In versions prior to 5.0, incoming trunk calls to extensions are 
routed according to the ringing assignment for the trunk.
The following types of incoming trunk calls follow Permanent Call 
Forward settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
Auto Redial
(CPC-AII and CPC-B Version 7.0 or higher)
Description
If the Redial key is pressed when the extension is idle or receiving dial tone, 
the last intercom or outside number is automatically redialed.
Related Programming
 FF3 (System): Auto-Redial on Extensions
 FF1 (System): Extension Class of Service Setting
 FF3 (Extension): Extension Class of Service Assignment
Busy Override
(All Versions)
Description
Extensions in the same Paging Group (1-7) can break into one another’s 
outside or intercom calls to relay information or to create three-party 
Conference Calls.
Operation
1.  Pick up the handset.
The phone issues intercom dial tone. 
						

							Section 700 - Operation Chapter 5. DSLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   5-7
2.  Dial the extension number.
3.  When you hear busy tone, dial “4.”
 Both phones issue an alert tone (system programming required).
Related Programming
 FF1 (System): Alert Tone for Busy Override and OHVA
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Busy Override Send
 FF3 (Extension): Busy Override Receive
 FF3 (Extension): Extension Page Group
Considerations
 You cannot break in on three-party conference calls.
 The default for the override alert tone is “off.” If the override alert tone is 
enabled, the tone is sent to both parties when a call is overridden.
Call Forwarding
(All Versions)
Description
Call Forwarding allows users to send their calls to another extension, to an 
outside line, or to voice mail. Some call forwarding enhancements are not 
available with earlier versions of the DBS. The following table shows the call 
forwarding features available with each version. 
Table 5-3.  DBS Call Forwarding features
Feature Availability
Call Forwarding--All Calls All versions
Call Forwarding--No Answer CPC-AII and CPC-B Version 2.0 or higher
Call Forwarding--Busy All versions 
						

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Call Forwarding--All Calls
. When this feature is activated, all incoming 
calls to an extension are immediately forwarded.
Call Forwarding--No Answer.
 When this feature is activated, unanswered 
calls ring until the Call Forward No Answer timer expires. When the timer 
expires, the unanswered calls are forwarded.
Call Forwarding--Busy.
 When this feature is activated, all incoming calls 
to a busy extension are forwarded. 
Call Forwarding--Busy/No Answer. 
When this feature is activated, all 
incoming calls to an extension that is busy or does not answer are forwarded. 
Call Forwarding--External. (
CPC-A and CPC-AII and CPC-B Versions 
prior to 7.0). 
When this feature is activated, all incoming intercom calls to an 
extension are forwarded to an outside number. The outside number must first 
be entered as a system or personal speed dial number. 
Any system speed dial bin or personal speed dial bin can be used to store an 
outside number for call forwarding. 
Note: 
Beginning with CPC-AII and CPC-B Version 7.0, all call types can 
be forwarded outside. The forwarding is not limited to internal calls but 
may include incoming outside calls.
Permanent Call Forwarding. 
Permanent call forwarding is assigned 
through system programming. Permanent call forwarding is usually used to 
forward calls to a voice mail system. 
Extension user can invoke other forms of call forwarding (no answer, busy, 
all calls) to override the permanent call forwarding destination.
Permanent call forwarding can be used with busy, no answer, or busy/no 
answer. Call Forwarding--Busy/No Answer All versions
Call Forwarding--External All versions prior to CPC-AII and CPC-B Version 7.0. 
(Beginning with CPC-AII and CPC-B Version 7.0, all 
forwarding types (All Calls, No Answer, Busy, Busy/
No Answer) allow call forwarding outside -- eliminat-
ing the need for Call Forwarding-External.)
Permanent Call Forwarding CPC-AII and CPC-B Version 3.1 to Version 6.11. 
						

							Section 700 - Operation Chapter 5. DSLT Features
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Operation
To activate Call Forwarding:
1.  Lift the handset or press ON/OFF
. 
The phone issues intercom dial tone.
2. Dial “72.”
3.  Dial the appropriate call forwarding code.
Note: 
Beginning with CPC-AII and CPC-B Version 7.0, all forwarding 
types (All Calls, No Answer, Busy, Busy/No Answer) allow call 
forwarding outside eliminating the need for Call Forwarding--External.
4.  If you are forwarding to an extension, enter the extension number. If you 
are forwarding to an outside number, press AUTO 
plus the appropriate 
speed dial number.
Note: 
Outside numbers used for call forwarding must already be 
programmed into speed dialing. (See page 5-35 for instructions.)
5.  Replace the handset or press ON/OFF
. 
To cancel Call Forwarding
1.  Lift the handset or press ON/OFF
.
2. Dial “72.”
3.  Replace the handset or press ON/OFF
. 
Related Programming
 FF1 (System): Call Forward No Answer TimerCall Forward 
Ty p eCode
All 0
Busy/no answer 1
Busy 2
Outside 3
No answer 4 
						

							Chapter 5. DSLT Features Section 700 - Operation 
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 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Permanent Call Forward Extension (CPC-AII and CPC-
B Version 3.1 or higher)
 FF10 (Speed Dialing): System Speed Dial Numbers
 FF10 (Speed Dialing): Personal Speed Dial Numbers
Considerations
 Calls can be forwarded to extensions that have call forwarding activated. 
For example, phone “A” can be forwarded to phone “B,” even if phone 
“B” is forwarded to voice mail.
 With CPC-B 4.07 and later, extensions receiving forwarded trunk calls 
display “CFWD NNN XXXXXX,” where “NNN” = the extension that 
forwarded the call and “XXXXXX” = the trunk name or number.
 In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding.
Beginning with CPC-B Version 5.0, calls to an extension with DND or 
Absence Message turned on are treated differently, depending on whether 
they are trunk or intercom calls. Intercom calls receive busy tone; trunk 
calls are routed to the extension defined in permanent call forwarding.
The following types of incoming trunk calls follow permanent call forward 
settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
 Voice calls do not forward when Call Forwarding--No Answer is used.
 Extensions for which Call Forwarding-External has been set cannot:
-  Be in the middle of an outside call when the feature is activated.
-  Have a toll restriction setting that prohibits outside calls. 
						

							Section 700 - Operation Chapter 5. DSLT Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   5-11
 Calls can be forwarded to a third-party voice mail (a system other than the 
DBS Voice Mail) by using the “Call Forward ID Code” described on page 
3-13.
 Beginning with CPC-AII and CPC-B Version 7.0, all call types can be 
forwarded outside using speed dials. However, if Least Cost Routing is 
activated, dial “9” trunks cannot be used. Select another trunk group 
instead (81-86).
Call Hold
(All Versions)
Description
The HOLD
 key provides either exclusive or system hold, depending on 
system programming. With Exclusive Hold, only the extension that held the 
call can retrieve it. With System Hold, another extension can retrieve the call.
Operation
To place a call on Hold:
Press the HOLD
 key.
To release the call:
Press the HOLD
 key again.
Related Programming
 FF1 (System): Non-appearing Central Office Line Hold
 FF1 (System): Recall Timer for Extension-Held Intercom Calls
 FF1 (System): Recall Timer for Extension-Held CO Calls
 FF1 (System): Trunk Line Automatic Hold (Key Bank Hold)
Considerations
 A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. 
						

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 If there is no response to the Hold Recall tone, the tone is issued at the 
Attendant Phone. However, no tone is issued at the Attendant Phone if 
Night Mode is activated. 
 If your system has onhook transfer activated, and you have placed an 
outside call on hold and then made an Intercom Call, make sure the other 
extension presses the FLASH
 key or hangs up before you do. If you hang 
up before the other extension, the held outside line will be transferred to 
that extension.
 An error tone is issued if you attempt to hold more than one call at once.
 The DBS can provide Music-on-Hold to callers placed on hold. See 
“Music-On-Hold” (page 3-34) for more information.
Call Park
(All Versions)
Description
You can use the Call Park function to transfer a call, even if you cannot locate 
the intended recipient of the call. Simply park the call and then page the 
person to whom you want to transfer the call. That person can answer the call 
from any extension by dialing the number of the extension that parked the 
call.
Operation
To park a call:
1. Press the HOLD
 key.
2. Dial “75.”
To retrieve a parked call:
1.  Lift the handset. 
The phone issues intercom dial tone.
2. Dial “76.”
3.  Dial the number of the extension that parked the call.