Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-15
3. Hang up.
Related Programming
 FF1 (System): Call Forward No Answer Timer (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Permanent Call Forward Extension (CPC-AII and CPC-
B Version 3.1 or higher)
 FF10 (Speed Dial): System Speed Dial Numbers
 FF10 (Speed Dial): Personal Speed Dial Numbers
Considerations
 With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded 
to an extension that already has call forwarding activated. In other words, 
phone “A” can only forward to phone “B” if phone “B” is not forwarded.
Beginning with CPC-B Version 2.0, calls can be forwarded to extensions 
that have call forwarding activated. For example, phone “A” can be 
forwarded to phone “B,” even if phone “B” is forwarded to voice mail. 
 In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding.
Beginning with Version 5.0, calls to an extension with DND or Absence 
Message turned on are treated differently, depending on whether they are 
trunk or intercom calls: Intercom calls receive busy tone; trunk calls are 
routed to the extension defined in permanent call forwarding.
The following types of incoming trunk calls follow permanent call forward 
settings:
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-16 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 Voice calls do not forward when Call Forwarding--No Answer is used.
 If several calls arrive at once at an extension set for Call Forwarding-No 
Answer, all of the calls will be queued. (The timing for each call begins 
with the ringing tone.) 
 Extensions for which Call Forwarding-External has been set cannot
:
-  Be in the middle of an outside call when the feature is activated.
-  Have a toll restriction setting that prohibits outside calls.
 Calls can be forwarded to a third-party voice mail using the “Call Forward 
ID Code” described on page 3-13.
 Beginning with CPC-AII and CPC-B Version 7.0, all call forwarding types 
(All Calls, Busy/No Answer, Busy, and No Answer) can be forwarded 
outside using speed dials. However, if Least Cost Routing is activated, dial 
“9” trunks cannot be used. Select another trunk group instead (81-86). See 
“Speed Dialing” on page 4-88 for more information on programming 
speed dial numbers.
 If Forced Least Cost Routing is activated, trunk groups 81-86 are not 
available.
 Calls cannot be forwarded to an extension in DND. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-17
Call Hold
(All Versions)
The DBS provides both Exclusive and System Hold. 
Exclusive Hold
Description
With Exclusive Hold, only the extension that held the call can retrieve it. 
Exclusive Hold can be used to hold CO calls and intercom calls.
Operation
To place a call on Exclusive Hold:
Press the line key being used for the call.
The line LED flashes green, and the phone issues intercom dial tone.
“Hold TRK #XX” (where “XX” is the outside line number) appears on the 
display.
To retrieve a call from Exclusive Hold:
Press the line key on which the call is held.
The line LED stops flashing and remains green.
“CO TALK TRK #XX” (where “XX” is the outside line number) appears on 
the display if the call held on the line was released.
Related Programming
 FF1 (System): Recall Timer for Attendant-Held CO Calls
 FF1 (System): Recall Timer for Attendant-Held Intercom Calls
 FF1 (System): Recall Timer for Extension-Held CO Calls
 FF1 (System): Recall Timer for Extension-Held Intercom Calls
 FF1 (System): Trunk Line Automatic Hold (Key Bank Hold) 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-18 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 FF1 (System): Non-Appearing Central Office Line Hold
Considerations
 When using an outside line for which there is no line key on your 
extension, press the HOLD
 key to place the call on hold, and then press a 
vacant line key. Release the held call by pressing HOLD
 again. (System 
programming determines whether the call will be placed on Exclusive 
Trunk Hold or System Trunk Hold.)
 A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. “Hold Recall #XX” (where “XX” is the outside line number) 
appears on the display if a call has been held beyond the time limit. 
 If you press the HOLD
 key during a conference with two outside lines, 
both outside lines will be placed on hold.
 If your system is set for onhook transfer and you have placed an outside 
call on hold, and you then make an Intercom Call, make sure the other 
extension hangs up before you do. If you hang up before the other 
extension, the held outside line will be transferred to that extension. 
(Pressing FLASH
 releases the extension.)
 The DBS can provide music-on-hold to callers placed on hold. See 
“Music-On-Hold” (page 3-34) for more information.
System Hold
Description
Using System Hold, you can place either an outside call or an Intercom Call 
on hold. 
A call placed on System Hold can be retrieved from any extension.
Operation
To place a call on System Hold:
Press the HOLD
 key.
 The line LED being used for the call flashes green.
 The phone issues intercom dial tone. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-19
 “Hold TRK #XX” (where “XX” is the outside line number) appears on the 
display.
To release a call placed on System Hold from the extension that 
placed it there:
Press the line key that is flashing green.
 The line LED stops flashing and remains lit.
 “CO TALK #XX” (where “XX” is the outside line number) appears on the 
display.
To release a call placed on System Trunk Hold from a different 
extension:
Press the line key that is flashing red.
 The line LED turns green and stops flashing.
 “CO TALK TRK #XX” (where “XX” is the outside line number) appears 
on the display.
Related Programming
 FF1 (System): Recall Timer for Attendant-Held CO Calls
 FF1 (System): Recall Timer for Attendant-Held Intercom Calls
 FF1 (System): Recall Timer for Extension-Held CO Calls
 FF1 (System): Recall Timer for Extension-Held Intercom Calls
 FF1 (System): Trunk Line Automatic Hold
 FF1 (System): Non-Appearing Central Office Line Hold
Considerations
 When using an outside line for which there is no line key on your 
extension, press the HOLD
 key to place the call on hold and then press a 
vacant line key. Release the held call by pressing HOLD
 again. (System 
programming determines whether the call will be placed on Exclusive 
Trunk Hold or System Trunk Hold.) 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-20 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 If the Automatic Outside Line Hold feature is programmed for your 
system, pressing any other line key will place your original call on System 
Hold.
 A held call will recall if it is not retrieved before the Hold Recall Timer 
expires. “Hold Recall #XX” (where “XX” is the outside line number) 
appears on the display if a call has been held beyond the time limit. 
 If you press the HOLD
 key during a conference with two outside lines, 
both outside lines will be placed on hold.
 If your system is set to onhook transfer and you have placed an outside call 
on hold, and you then make an Intercom Call, make sure the other 
extension presses the FLASH
 key or hangs up before you do. If you hang 
up before the other extension, the held outside line will be transferred to 
that extension.
 If there is no response to the Hold Recall, the tone is issued at the 
Attendant Phone (extension 100 or 10). However, no tone is issued at the 
Attendant Phone if Night Mode is activated or if the call is on a Private 
Line.
 An error tone is issued if you attempt to place more than one intercom call 
on hold at the same time.
 The DBS can provide Music-on-Hold to callers placed on hold. See 
“Music-On-Hold” (page 3-34) for more information. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-21
Call Park
(All Versions)
Description
You can use the Call Park function to transfer a call, even if you cannot locate 
the intended recipient of the call. Simply park the call, and then page the 
person you want to transfer to. That person can answer the call from any 
extension by dialing the Call Park Retrieve Code (76) followed by the 
number of the extension that parked the call.
Operation
To park a call:
1. Press the HOLD
 key.
2. Dial “75.”
“Park Hold” appears on the display.
3.  If needed, make a page such as “Mr. Jones, please pickup a call parked at 
76XXX” where XXX is the extension number where the call is parked.
To retrieve a parked call:
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “76.”
3.  Dial the number of the extension that parked the call.
“CO TALK TRK #XX” (where “XX” is the line number) appears on the 
display.
To retrieve a call parked by the attendant (after receiving the park 
number from the attendant):
1.  Pick up the handset.
The phone issues intercom dial toned.
2. Dial “76.” 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-22 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
3.  Enter the Park Number assigned to the call.
“PARK PICK XX” (where “XX” is the park number) appears, and then 
“CO TALK #XX” (where “XX” is the trunk number of the call) appears.
Related Programming
 FF1 (System): Attendant Park Hold Recall Timer
 FF1 (System): Extension Park Hold Recall Timer
Considerations
 An alarm tone is issued if a parked call is not released before the Recall 
Timer expires (determined by system programming). If this happens, the 
user that parked the call can retrieve it by simply picking up the handset. If 
no one retrieves the call after the Recall Timer expires, a second alarm will 
sound at an attendant phone(s).
 You cannot park more than one outside line at a time.
 The Attendant Phone cannot use this feature. The Attendant must use the 
Attendant Call Park feature.
 The Call Park Recall Timer is similar to the Recall Timer, except that 
when the Call Park Recall Timer is set for “0” a call is recalled 
automatically in three minutes.
 You can store “75” on an FF key and use it as a Call Park key. After 
placing an outside call on hold, press the Call Park key to park the call. The 
Call Park LED will light while the call is parked and then go off when the 
call is released.
Call Pickup
(All Versions)
The DBS provides both directed and group call pickup.
Direct Call Pickup
Description
A call to any extension can be answered from another extension using the 
Direct Call Pickup feature. The Direct Call Pickup feature can be 
programmed into a One-Touch key. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-23
Operation
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “79.”
3.  Enter the number of the ringing extension.
 The extension number or the outside line number of the caller appears 
on the display.
 The EXT
 LED lights on the MCO or ML key.
4.  Complete the call and replace the handset.
The EXT
 LED goes off.
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
Considerations
 If more than one caller is attempting to reach the ringing extension, the 
Direct Call Pickup feature answers the call that arrives first.
Once the call has been picked up, other extensions that attempt to pick up 
the call receive busy tone.
 You can answer incoming calls, intercom calls (both tone and voice), call 
waiting, paging, transferred calls, or recalls using the Direct Call Pickup 
feature. You cannot answer alarm incoming calls or callbacks with this 
feature. 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-24 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Group Call Pickup
Description
Using the Group Call Pickup feature, you can answer calls to other extensions 
in your Paging Group without entering the number of the ringing extension. 
Group Call Pickup can also be programmed into an FF key.
Operation
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “70.”
 The extension number or the outside line number of the caller appears 
on the display.
 The EXT
 LED lights.
3.  Complete the call and replace the handset.
The EXT
 LED goes off.
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Extension Page Group
 FF5 (FF Keys): FF Key Assignments for Extensions
Considerations
 If more than one call is arriving at the Paging Group, the Group Call 
Pickup feature will answer the call to the lowest port number first.
 If the called extension belongs to more than one Paging Group, the Group 
Call Pickup Feature will answer the call to the lowest numbered Paging 
Group first.