Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-5
Extensions with the Verified Account Codes feature disabled can place 
outside calls based on the TRS type assigned to the extension. If a user wishes 
to place a call that would normally be restricted at the extension, the user can 
enter a valid Verified Account Code to upgrade the TRS type assigned to the 
extension.
Operation
1.  Pick up the handset.
The phone issues intercom dial tone.
2. Dial “#11.”
3.  Enter the four-digit Account Code.
4. Press “#.”
The phone issues intercom dial tone.
5.  Press an available CO key or dial a trunk access code.
The phone issues outside dial tone. 
6.  Dial the telephone number.
The Verified Account Code TRS type remains in effect until the call is 
completed.
Related Programming
 FF1 (System): Verified Forced Account Codes
 FF1 (System): Toll Restriction for Verified Forced Account Codes
 FF3 (Extension): Verified Forced Account Codes
 FF7 (TRS): Toll Restrictions
Hardware Requirements
 An SMDR printer or external call accounting system is required to collect 
account code records.
Considerations
 Verified account codes are for outgoing calls only. 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-6 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 The maximum number of verified account codes is 100.
 Each verified account code must consist of 4 digits.
 “0000” cannot be used for a verified account code.
 Verified account codes do not override station lockout.
 Verified account codes do not override Least Cost Routing (LCR) settings.
 With CPC-AII and CPC-B Version 3.1 to 5.04, non-verified account codes 
can be used. However, they can only be used on a voluntary basis. Forced 
non-verified account codes are not available with CPC-B 3.1 to 5.04.
Answer Supervision for Voice Mail
(CPC-AII and CPC-B Version 5.0 or higher)
Description
This feature allows the DBS to send an answer signal to third-party voice 
mail systems.
In previous releases, a third-party voice mail did not receive a signal to 
indicate that a DBS extension had answered. To determine that the extension 
had answered, the voice mail system had to wait until it stopped receiving 
ringback tone. Waiting for the ringback to stop often delayed connection 
times for calls from voice mail to extensions. Sending an answer signal 
provides quicker response time between the DBS and the voice mail system.
Operation
The following programming can be performed from an attendant phone or 
any other phone that has entered the programming access code.
To assign an answer signal code:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the PROG
 key.
3. Dial “#94
.” 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-7
4.  Enter the Answer Signal Code (1 to 5 digits).
5. Press the HOLD
 key.
To view an answer signal code:
1. Press the ON/OFF
 key.
2. Press the CONF
 key.
3. Dial “#94.”
Considerations
 The digits used for the answer signal code are determined by the 
requirements of the voice mail system.
 If the called extension does not answer and is forwarded to voice mail, the 
DBS sends a call forward ID code back to the voice mail system.
 During transmission of the answer signal code, other DTMF digits and 
functions from the DBS extension are ignored.
Auto Day Mode
(CPC-AII prior to 7.0 and CPC-B Version 4.0 to 6.11)
Description
Auto Day Mode allows the DBS to go into day mode automatically.
The DBS can also be programmed to go into night mode automatically (see 
“Night Service,” page 3-35).
If only one of the auto modes is turned on, the NIGHT
 key is used to turn off 
the auto mode. For instance, if night mode has been activated automatically, 
the attendant must press the NIGHT
 key to go into day mode.
If only one of the auto modes is turned on, the NIGHT
 key can also be used 
to go into an auto mode before the scheduled time.
If both auto day and auto night modes are turned on, the attendant NIGHT
 
key cannot
 be used.  
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-8 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Related Programming
 FF1 (System): Automatic Day Mode Start Time
 FF1 (System): Automatic Night Mode Start Time
Considerations
 If both auto modes are set, the starting times must differ by at least one 
hour.
 When one auto mode is turned on, the mode cannot be reset by the NIGHT
 
key until 3 minutes after the auto mode is activated. (When both auto 
modes are set, the NIGHT
 key cannot be used.)
 If a NIGHT
 key is not assigned, the access code #52 can be used instead.
Auto Day Mode
(CPC-B Version 7.0 or higher and CPC-A II Version 7.0 and higher)
Description
Auto Day Mode allows the DBS to go into day mode automatically.
The DBS can also be programmed to go into night mode automatically (see 
“Night Service,” page 3-37).
If only one of the auto modes is turned on, the DAY/NIGHT1/NIGHT2
 
toggle key or the DAY
, NIGHT1
, or NIGHT2
 is used to turn off the auto 
mode. For instance, if NIGHT1 
mode has been activated automatically, the 
attendant must press the DAY/NIGHT1/NIGHT2
 toggle key or the DAY
 key 
to go into day mode. (Note: You must wait at least 3 minutes after the 
automatic mode is activated before manually changing the mode. Otherwise 
the system will immediately revert back to the automatic mode.)
If only one of the auto modes is turned on, the DAY/NIGHT1/NIGHT2
 
toggle key or the DAY
, NIGHT1
, or NIGHT2
 key can also be used to go into 
an auto mode before the scheduled time. If auto day and both auto night 
modes are turned on, the manual mode keys can
 be used. 
Related Programming
 FF1 (System): Auto Day Mode Start Timer
 FF1 (System): Auto Night1 Mode Start Timer 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-9
 FF1 (System): Auto Night2 Mode Start Timer
Considerations
 If all auto modes are set, the starting times must differ by at least one hour.
 When one auto mode is turned on, the mode cannot be reset by the NIGHT 
key until 3 minutes after the auto mode is activated. (When all auto modes 
are set, the mode keys cannot be used.)
 If mode keys are not set, the access codes #520 (DAY/NIGHT1/NIGHT2 
toggle), #521 (DAY), #522 (Night1) or #523 (Night2) can be used instead.
Auto Set Relocation
(CPC-AII and CPC-B Version 3.1 or higher)
Description
Auto Set Relocation can be used to relocate the program settings of one 
extension to another extension. 
Auto Set Relocation is commonly used when extension users want to trade 
work areas. For example, if Extensions “A” and “B” are going to switch 
office locations, Auto Set Relocation enables them to switch telephone 
settings without re-programming.
Operation
Before a phone can be relocated, it must be assigned an Auto Set Relocation 
code. See “Related Programming” for the program address used to set up the 
Auto Set Relocation Code.
The following example illustrates how the program settings for extensions 
200 and 300 could be switched. 
To Transfer Extension Settings from 200 to 300:
1.  At extension 300, pick up the handset.
2. Press “#10.”
3.  Dial extension number 200. 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-10 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
4.  Enter the four-digit auto set relocation code assigned to extension 200.
5.  Replace the handset.
 All programmed extension features and TRS settings from 200 are 
transferred to 300.
 Extension 300 are placed out of service.
To Reactivate Extension 300:
1.  Unplug the extension cable from 300.
2.  Reconnect the cable.
Extension 300 assumes all extension features, TRS, and LCR settings that 
were initially assigned to 200.
Related Programming
 FF3 (Extension): Auto Set Relocation Code
Considerations
 The following types of data can be transferred using this feature:
- TRS type settings
- Ring settings (trunk line, remote ringing, day/night, DID)
- FF key data
- Extension numbers and names
- System call forward settings
- All settings and data defined by programming.
 Settings may not be transferred between extensions of different types. In 
other words, an SLT and a KTEL cannot exchange program settings.
 Attendant 1 is excluded from this feature. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-11
Background Music
(All Versions)
Description
If your system is set up to provide Background Music, music can be played 
from the speakers of idle telephones. If a call is made to an extension 
receiving Background Music, the music stops and the phone rings. 
Background Music is also interrupted when the phone goes offhook.
The system can also provide music-on-hold using the Background Music 
source or a separate music source. If Music-on-Hold is provided, callers 
automatically hear music when they are placed on hold. (See page 3-34 for 
more information on Music-on-Hold.)
Operation
To turn Background Music on:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Dial “#53.”
“BGM ON” appears on the display.
3. Press the ON/OFF
 key.
The ON/OFF 
LED goes off.
To turn Background Music off:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Dial “#53.”
“BGM OFF” appears on the display.
3. Press the ON/OFF
 key. 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-12 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 The ON/OFF 
LED goes off.
 The date and time appear on the display.
Related Programming
 FF1 (System) Extension Class of Service Setting (CPC-AII and CPC-B 3.1 
or higher)
 FF3 (Extension) Extension Class of Service Assignment (CPC-AII CPC-B 
3.1 or higher)
Hardware Requirements
 The music source must be purchased separately. It is not provided with the 
DBS.
 If a single music source is used for both Music-on-Hold and Background 
Music, the music source connects to the CN5 on the DBS. If a separate 
music source is used for background music, it connects directly to the SCC 
card. See Installation (Section 300) for instructions. Be sure to corrrectly 
set the option straps.
 The input impedance for the music source is 10k ohms. 
 The maximum input level is 10 dB.
Battery Backup
(All Versions)
Description
The DBS two 12-volt batteries for battery backup. (Some DBS 72 and 96 
systems use four older-style 6-volt batteries.) The backup batteries are 
connected in a series circuit, using cables provided with the DBS. With 
maximum traffic, the backup batteries last up to 40 minutes for the DBS 40 
and 72, and up to 30 minutes for the DBS 96. The backup batteries should be 
replaced about every 3 years.Important:
 A license may be required from the American Society of 
Composers, Authors, and Publishers (ASCAP) or similar organizations to 
transmit radio or recorded music through the Music-On-Hold feature.  
Panasonic Communications & Systems Company, its distributors, and 
affiliates assume no liability should users of Panasonic equipment fail to 
obtain such a license.  
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-13
Call Forward ID Code for Voice Mail
(CPC-A Version 3.1, CPC-AII, and all CPC-B Versions)
Description
Call Forward ID Code for Voice Mail allows users to call forward to a third-
party voice mail system. The ID Code sends the digits that are required by the 
voice mail to identify the DBS extension and allow it to retrieve messages. 
With CPC-A or CPC-B Version 1.0, you can only set the ID Code from the 
phone to be forwarded. Beginning with CPC-B Version 2.0, ID Codes can be 
set from any key phone; this is also true of CPC-AII.
Operation
To set a Call Forward ID Code for Voice Mail:
1. Press the PROG
 key.
2. Press the AUTO
 key.
3. Press “*.”
4.  If you are using CPC-AII or CPC-B Version 2.0 or later, enter the 
extension number to be forwarded. If you are using CPC-A or CPC-B 
Version 1.0, go to Step 5. 
5.  Enter up to 16 digits (0-9) for the mail box ID code. (Press the REDIAL
 
key to insert a pause.)
6. Press the HOLD
 key.
To clear the ID Code:
1. Press the PROG
 key.
2. Press the AUTO
 key.
3. Press “*.”
4.  Enter the extension number.
5. Press the HOLD
 key. 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-14 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Considerations
 In CPC-A 3.1 and CPC-B Versions prior to 5.0, callers could hear the tones 
as the ID code was transmitted to the voice mail system. Beginning with 
CPC-A Version 3.3, CPC-AII and CPC-B Version 5.0, external callers do 
not hear the tones.
 The Extension Copy program (FF9 2# 1-144#  1-144##) should not
 be 
used to copy extension settings that include a Call Forward ID Code.  
Copying  extension settings in this manner allows the copy “destination” to 
retrieve the messages of the copy “source.” For example, if you copy 
extension settings from extension 200 to extension 300, extension 300 can 
retrieve 200’s messages. Extension 300 can retrieve 200’s messages 
because the Call Forward ID Code for 200 is also assigned to 300.
Caller ID
(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)
Description
A properly equipped DBS supports Caller ID (CID), a service offered by the 
network telephone service provider. The CO sends calling number 
information to the DBS after the first ring. Users who have display telephones 
can see CID information as incoming calls ring at their extension and can 
have access to previous calls via the Caller ID Call Log feature. The CID 
number is recorded in SMDR.
Related Programming
 FF1 (System Programming): Call Duration Display
 FF1 (System Programming): Call Duration Timer
 FF5 (Key Assignments): FF Key Assignments for Extensions
 FF2 (Trunk): Trunk Type
Hardware Requirements
 Loop-start trunk card (VB-43511A) 
 Caller ID circuit card (VB-43511)
 MFR card (for Caller ID Auto DISA)