Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-5
Related Programming
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF6 (Names and Messages): Absence Messages
Considerations
 Calling parties without a display get a busy signal, rather than the Absence 
Message.
 If a message code number that has not been programmed is selected, 
“Absence,” followed by the code number, appears on the display.
 Absence Message return times can be input as shown in the following 
table:
Table 4-2.  Example Return Times for Absence Messages
Four-digit numbers can also be input (0000-9999 = Hours & Minutes or 
Month & Date).
 When an Absence Message is set on a DID extension, incoming DID calls 
are routed according to the ringing assignment programmed for the 
incoming trunk. 
 In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages 
cancel Call Forwarding.
Beginning with Version 5.0, calls to an extension with DND or Absence 
Message turned on are treated differently, depending on whether they are 
trunk or intercom calls: Intercom calls receive busy tone; trunk calls are 
routed to the extension defined in permanent call forwarding.
The following types of trunk calls follow permanent call forward settings:Input Display
No input Return
9 Return 9:00
11 Return 11:00
615 Return 6:15
1035 Return 10:35 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-6 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
-  Direct trunk calls (including DID/DNIS)
-  Transferred trunk calls.
 Callback to an incoming CO call on a Private Line is available if the 
Absence Message feature is activated.
Auto Redial
(CPC-AII and CPC-B Version 7.0 or higher)
Description
If the Redial key is pressed when the extension is idle or receiving dial tone, 
the last intercom or outside number is automatically redialed.
Related Programming
 FF3 (System): Auto-Redial on Extensions
Barge-In for Direct Lines
(CPC-AII and CPC-B Version 5.0 and higher)
Description
Barge-in for Direct Lines allows users to break into a busy Direct Line (DL) 
and create a three-party conference.
A direct line is a call appearance used to originate and receive calls over a 
specific trunk number.
Operation
To barge into a busy Direct Line, press the lit DL key. (The DL key will be lit 
red.)
Related Programming
Barge-in for Direct Lines is controlled by the program settings for Busy 
Override. For instance, if an extension with a DL key does not want theDL 
broken into, that extension must have “Busy Override Receive” turned off. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-7
Considerations
Paging Groups
. Both extensions must belong to the same paging group (1-
7). Paging group 0 does not allow override.
Override Restrictions
. Barge-in for Direct Lines cannot override a DL under 
the following conditions:
 When the DL is in a conference call
 When the DL is holding a call
 When the phone that will be barged into is holding a trunk that does not 
appear on an FF key. For example, if extension 200 wants to barge into a 
DL that appears on extension 201, extension 200 cannot barge into the DL 
if 201 is holding a trunk that does not appear on an FF key.
Busy Override
(All Versions)
Description
Extensions in the same Paging Group (1-7) can break into one another’s 
outside calls or intercom calls to relay urgent information or to create three-
party conference calls.
Operation
1.  Pick up the handset.
The phone issues intercom dial tone.
2.  Dial the extension number.
3.  When you hear busy tone, dial “4.”
 An alert tone sounds to both phones (system programming required).
 The EXT
 LED lights.
Related Programming
 FF1 (System): Alert Tone for Busy Override and OHVA 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-8 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 FF1 (System): Extension Class of Service Setting (CPC-AII and CPC-B 
Version 3.1 or higher)
 FF3 (Extension): Extension Class of Service Assignment (CPC-AII and 
CPC-B Version 3.1 or higher)
 FF3 (Extension): Busy Override Send
 FF3 (Extension): Busy Override Receive
 FF3 (Extension): Extension Page Group
Considerations
 You cannot break in on three-party conference calls.
 In CPC-A and CPC-B Versions 2.0 or lower, an Attendant Phone can 
break into any call, independent of system programming.
Beginning with CPC-B Version 2.0, attendants can be prevented from 
using busy override.
 The default for the override alert tone is “off.” If the override alert tone is 
enabled, the tone will be sent to both parties when a call is overridden.
 In CPC-A and CPC-B Versions prior to 3.1, overridden extensions display 
“CONF” when an override is performed. Beginning with CPC-B Version 
3.1, “Overridden” does not appear on the display of an extension that has 
been broken into.
Call Coverage Groups
(All Versions)
Description
Call coverage is designed for office workers who almost always want their 
unanswered calls to be routed to the same secretary or secretaries.
If an extension in a Call Coverage Group is unable to receive a call, the call is 
automatically routed to a designated phone within the group (the “covering” 
phone).
Up to two extensions can be designated as covering phones. 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-9
For example, if an outside call on line 1 is sent to extension 135, but 
extension 135 is busy or does not answer, the call will ring at the covering 
phone and “TRK #01> 135” will appear on the covering phone’s display.
If two extensions are designated as covering phones and one of them is in 
DND, the second will receive the call.
Call coverage assignments are controlled through system programming, 
rather than from individual extensions. 
For extension-controlled routing of unanswered calls, see “Call Forwarding” 
on page 4-11.
Related Programming
 FF3 (Extension): Offhook Signal
 FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table
Considerations
 Up to sixteen Call Coverage Groups can be programmed into your system. 
A Call Coverage Group can have up to two covering phones and up to six 
extensions.
 A member of one Call Coverage Group cannot belong to another Call 
Coverage Group or to a Hunting Group.
 A Single-line telephone (SLT) or Digital Single Line telephone (DSLT) 
can be a member of a coverage group, but cannot be a covering phone.
 Calls to an extension in DND do not cover.
 Calls to an extension with Call Forwarding activated do not cover.
 If the Call Forwarding feature or the Absence Message feature is activated 
for covering phone No. 1, covering phone No. 2 will “cover” the other 
extensions in the group.
 Voice intercom calls do not activate call coverage. Only tone intercom 
calls can activate call coverage.
Call Duration Display
(All Versions)
Description 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-10 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
The length of a conversation on a CO line usually appears on display phones. 
The duration display shows the number of minutes and seconds the call has 
lasted. 
The display does not begin right away; it begins either 16 or 30 seconds after 
the call begins, depending on how the DBS is programmed.
Related Programming
 FF1 (System): Call Duration Display
 FF1 (System): SMDR Display Start Timer for CO Calls 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-11
Call Forwarding 
(All Versions)
Call Forwarding allows users to send their calls to another extension, to an 
outside line, or to voice mail. All versions of the DBS provide call 
forwarding; however, some call forwarding enhancements are not available 
with earlier versions. The following table shows the call forwarding features 
available with each release. 
Table 4-3.  DBS Call Forwarding features
Descriptions
Call Forwarding--All Calls
. When the Call Forwarding--All Calls feature 
is activated, all incoming calls to an extension are immediately forwarded.
Call Forwarding--No Answer.
 When Call Forwarding--No Answer is 
activated, an unanswered call will ring until the Call Forward No Answer 
timer expires. When the timer expires, the unanswered call is forwarded.
Call Forwarding--Busy.
 When Call Forwarding--Busy is activated, all 
incoming calls to a busy extension will be forwarded. 
Call Forwarding--Busy/No Answer. 
When Call Forwarding--Busy/No 
Answer feature is activated, all incoming calls to an extension that is busy or 
does not answer will be forwarded.  Feature Availability
Call Forwarding--All Calls All versions
Call Forwarding--No Answer CPC-AII and CPC-B Version 2.0 or higher
Call Forwarding--Busy All versions
Call Forwarding--Busy/No 
AnswerAll versions
Call Forwarding--External CPC-A, CPC-AII prior to 7.0 and CPC-B 
prior to 7.0.
(Beginning with CPC-AII/CPC-B Version 
7.0, all forwarding types (All Calls, No 
Answer, Busy, Busy/No Answer) allow call 
forwarding outside - eliminating the need for 
the special Call Forwarding - External type 
723.)
Permanent Call Forwarding CPC-AII and CPC-B Version 3.1 or higher 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-12 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Call Forwarding--External (
CPC-A and CPC-AII and CPC-B Versions 
prior to 7.0). When Call Forwarding-External is activated, all incoming 
intercom calls to an extension will be forwarded to an outside number. For 
calls to be forwarded to an outside number, the trunk access code and 
telephone number must first be entered as a system or personal speed dial 
number. 
Any system speed dial number can be used to store an outside number for call 
forwarding. With CPC-A and CPC-B Versions prior to 2.0, only personal 
speed dial number 99 can be used. With CPC-AII and CPC-B Versions higher 
than 2.0, any of the personal speed dial numbers can be used.
Note:
Beginning with CPC-AII and CPC-B Version 7.0, all call types can be 
forwarded outside eliminating the need for the Call Forwarding External 
option.The calls forwarded are not limited to internal calls but may include 
incoming outside calls.
Permanent Call Forwarding. 
Permanent call forwarding is assigned 
through system programming, rather than by the user. Permanent call 
forwarding is normally used to forward calls to a voice mail system. 
An extension user can invoke other forms of call forwarding (no answer, 
busy, all calls) to temporarily override the permanent call forwarding 
destination.
Permanent call forwarding can be used with busy, no answer, or busy/no 
answer.
When Permanent Call Forwarding is assigned, the DSS
 and/or BLF
 keys are 
not lit green, the DND/CF LED is off, and the second line of LCD displays do 
not display the Call Forwarding assignment. 
To activate Call Forwarding to another extension:
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
The ON/OFF
 LED lights.
2. Dial “72.”
“ENTER FWD CODE” appears on the display.
3.  Dial the appropriate call forwarding code 
						

							Section 700 - Operation Chapter 4. Key Telephone Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   4-13
.
“ENTER FWD EXT#” appears on the display.
4.  Enter the number of the extension you want to receive your calls.
5. Press the ON/OFF
 key. 
 The DND/CF
 LED lights.
 “FWD-EXT 135” appears on the 2nd line of the display if extension 
135 is selected. If a name is assigned to the extension, the name appears 
instead of the extension number.
To activate Call Forwarding-External (prior to Version 7.0):
Note: 
To forward to an outside number, the trunk selection and 
forwarding number must first be programmed into personal or system 
speed dialing. With CPC-A or CPC-B Versions prior to 2.0, you can only 
forward to an outside number that is programmed into personal speed dial 
number 99. With CPC-AII and CPC-B 2.0 or higher, you can forward to 
any speed dial number (system or personal). See “Speed Dialing” on page 
4-88 for more information on programming personal speed dial numbers.
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
The ON/OFF
 LED lights.
2. Dial “72.”
“ENTER FWD CODE” appears on the display.
3. Dial 723.
“ENTER FWD EXT#” appears on the display.
4. Press AUTO 
plus the appropriate speed dial number.
5. Press the ON/OFF
 key.  Call Forward Type Code
All 0
Busy/no answer 1
Busy 2
No answer 4 
						

							Chapter 4. Key Telephone Features Section 700 - Operation 
4-14 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
 The DND/CF
 LED lights.
 “FWD OUTSIDE” appears on the 2nd line of the display . 
To activate Call Forwarding to an outside number (CPC-AII/CPC-B 
Version 7.0 or higher):
Note: 
To forward to an outside number, the trunk selection and 
forwarding number must first be programmed into personal or system 
speed dialing. You can forward to any speed dial bin number (system or 
personal). See “Speed Dialing” on page 4-88 for more information on 
programming personal speed dial numbers.
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
The ON/OFF
 LED lights.
2. Dial “72.”
“ENTER FWD CODE” appears on the display.
3.  Dial the appropriate call forwarding code.
“ENTER FWD EXT#” appears on the display.
4. Press AUTO 
plus the appropriate speed dial number.
5. Press the ON/OFF
 key. 
 The DND/CF
 LED lights.
 “FWD OS AXXX” appears on the 2nd line of the display where XXX 
is the Speed Dial bin number. 
To cancel Call Forwarding
1. Press ON/OFF
.
2. Dial “72.”Call Forward Type Code
All 0
Busy/no answer 1
Busy 2
No answer 4