Panasonic Digital Business System Section 700 Feature Operation Manual

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-15
Considerations
 Caller ID service must be ordered from the local telephone operating 
company or the interexchange carrier.
Caller ID Auto DISA
(CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher)
Description
A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone 
based on Caller ID information. This allows up to 10 predetermined users to 
access the DISA feature without requiring a trunk be left in the DISA mode. 
When a CID call is sent to the DBS, the CID number is checked against the 
table. If the number is found, the caller will automatically be connected to 
DISA dial tone.
Related Programming
 FF1 (System Programming): Automatic DISA
Hardware Requirements
 Loop-start trunk card (VB-43511A) 
 Caller ID circuit card (VB-43511)
 MFR card (Caller ID Auto DISA)
Considerations
 Caller ID feature must be enabled. 
						

							Chapter 3. System Features Section 700 - Operation 
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Centrex/PBX Compatibility
(CPC-A Version 3.2 or higher, CPC-AII, and CPC-B Version 2.1 or higher)
Description
Centrex/PBX Compatibility allows the DBS to be connected to centrex or 
PBX lines. 
The DBS supports up to 8 access codes for dialing centrex or a PBX. These 
access codes allow the DBS SMDR output to exclude the number dialed to 
reach a centrex or PBX line. 
The DBS also supports transmission of a flash signal over the centrex or PBX 
link.
Related Programming
 FF1 (System): PBX Access Code(s)
 FF2 (Trunks): Trunk Type
 FF8 (Least Cost Routing): LCR Add Tables
Considerations
 The LCR Add Table can be used to prefix digits for outgoing calls through 
Centrex. 
Direct Inward Dialing (DID)
(CPC-B Version 2.0 or higher)
Description
The Direct Inward Dialing (DID) feature allows an extension to have a 
dedicated direct number. The dedicated number allows calls to be made 
directly to the extension, without the caller going through the attendant.
Prior to CPC-B Version 3.1, only one DID number could be assigned to an 
extension. Beginning with CPC-B Version 3.1, one DID number can be 
assigned to several extensions, and one extension can have more than one 
DID number; this is also true of CPC-AII. 
If a DID number is assigned to more than one extension, incoming calls to the 
DID number ring at all the assigned extensions simultaneously. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-17
Related Programming
 FF1 (System): Multiple DID (CPC-B Version 3.1 or higher)
 FF3 (Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16)
 FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed 
Night 2 Ring Assignments
Hardware Requirements
 Either the T-1 Card or DID trunk card is required. Each DID trunk card 
provides 8 ports.
 The DID trunk card requires an external 48V power supply. See 
Installation (Section 300) for instructions.
Considerations
 The DID Trunk card supports 4-digit, dial-pulse DID.
 The T1 card supports 4-digit, dial-pulse or DTMF DID.
 DID numbers must be between 0000 and 9999.
 Beginning with CPC-B Version 3.1, a maximum of 500 DID/extension 
settings is allowed. 
DID Night Ringing Assignment
(CPC-B Version 5.0 or higher)
Description
For a description of this feature, see “DID/DNIS Flexible Ring Assignments” 
on page 3-18. 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-18 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
DID Delayed Ringing
(CPC-B Version 5.0 or higher)
Description
For a description of this feature, see “DID/DNIS Flexible Ring Assignments” 
on page 3-18.
DID/DNIS Flexible Ring Assignments
(CPC-B Version 5.0 or higher)
Description
DID/DNIS Flexible Ring Assignments allow night ringing and delayed 
ringing for specific DID/DNIS numbers.
Related Programming
 FF1 (System): Delayed Ring
 FF1 (System): Central Office Delayed Ring Timer
 FF1 (System): Inbound DID Dial Numbers
 FF1 (System): DNIS Number Setting
Considerations
 Timing for DID/DNIS delayed ringing is controlled by the Central Office 
Delayed Ring Timer.
 The system uses a DID Numbers Table for DID assignment. The DID 
Numbers Table allows up to 500 DID assignments. Each assignment 
consists of the DID number and an associated extension.
 The system uses a separate DNIS Numbers Table for DNIS assignment. 
The DNIS Numbers Table allows up to 500 DNIS assignments, with each 
assignment consisting of the DNIS number and an associated extension.
 When multiple extensions are assigned delayed ringing for the same DID/
DNIS number, unanswered delay ringing forwards based on the extension 
with the lowest port number.
For example, if port numbers 125 and 126 both have delayed ringing for the  
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-19
same DNIS number and both ports do not answer a delayed ringing call, the 
call follows the call forwarding settings of port 125.
DID/DNIS Text Name Assignment
(CPC-B Version 5.0 or higher)
Description
DID/DNIS Text Name Assignment allows the assignment of text names to 
specific DID/DNIS numbers. The text name can include up to six characters.
Text name assignments are especially useful when multiple DID or DNIS 
lines terminate to the same extension or group. For example, a call center may 
handle inquiries for three different companies. To easily identify which 
customer is being called, individual DID or DNIS numbers can be assigned 
for each customer, and then corresponding text names can be assigned to the 
DID or DNIS trunks.
Up to 200 DID text names and 200 DNIS text names can be assigned.
Related Programming
 FF1 (System): Inbound DID Dial Numbers
 FF1 (System): DNIS Number Setting
Considerations
 A DSS/72 is required to assign text names to DID/DNIS trunks.
 If text is assigned to a DID/DNIS number that rings at multiple extensions, 
all of the extensions will receive the text display.
 The text display follows forwarded calls and transferred calls.
 If text is not assigned to a DID/DNIS line, the number will display. 
						

							Chapter 3. System Features Section 700 - Operation 
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DID/DNIS to a Voice Mailbox
(CPC-B Version 6.0 and higher)
Description
DID/DNIS to a voice mailbox allows DID/DNIS calls to be routed to a voice 
mailbox that is not connected to a physical extension. 
To implement this feature, the DID/DNIS trunks must be assigned to ring at 
the voice mail system. Once voice mail answers, the DBS sends a DID/DNIS 
Answer Code required by the voice mail system plus the final DID/DNIS 
digits to the voice mail system. The DID/DNIS Answer Code signals the 
voice mail system to open with a greeting and the DID/DNIS digits specify 
the appropriate mailbox.
Operation
To assign a DID/DNIS Answer Code:
1.  Pick up the receiver or press the ON/OFF key.
2. Press PROG
.
3. Dial #95
.
4.  Enter the DID/DNIS Answer code required by the voice mail system (1 to 
6 digits).
5. Press HOLD
.
6. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
To display a DID/DNIS Answer Code:
1.  Pick up the receiver or press the ON/OFF key.
2. Press CONF
.
3. Dial #95
.
4. Press the ON/OFF
 key.
The ON/OFF
 LED goes off. 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-21
To delete a DID/DNIS Answer Code:
1.  Pick up the receiver or press the ON/OFF key.
2. Press PROG
.
3. Dial #95
.
4. Press HOLD
.
5. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
Related Programming
 FF1 (System): Number of DID/DNIS Digits to Voice Mail
 FF1 (System): DID/DNIS Flexible Ringing Assignments
Considerations
DID/DNIS digit transmission. The DID/DNIS digits are only sent to ports 
that are assigned as voice mail.
Answer code entry. The DID/DNIS Answer Code can be entered from an 
attendant phone or a key phone that has entered the programming access 
code.
VM ports and hunt groups. The DID/DNIS digits can be sent to a specific 
voice mail port or a voice mail hunt group.
Second hunt group. If the DID/DNIS call rings into a hunt group that in turn 
transfers the call to a second hunt group, the DID/DNIS calls are not 
transmitted to the second hunt group.
Third-party VM. This feature can be used third-party voice mail systems.  If 
the feature is used with third-party voice mail systems, the voice mail can be 
connected through analog extension ports or OPX ports.  
Call forward ID. When DID/DNIS calls are forwarded to voice mail, the Call 
Forward ID Code is transmitted to the voice mail.  The DID/DNIS digits are 
not.
DID/DNIS data transmission.  The DID/DNIS digits are transmitted over the 
API link using the existing API key code packet.  
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-22 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Direct Inward System Access (DISA)
(All Versions)
Description
Direct Inward System Access (DISA) gives off-site users dial-in access to the 
DBS. Users access DISA by dialing a 7-digit number assigned to a DISA 
trunk.
For security reasons, one incoming DISA code and two outgoing DISA codes 
can be assigned. If an incoming code is assigned, it must be entered as soon as 
the DISA trunk answers. An outgoing code must be entered before the user 
dials an outgoing call.
Operation
To make a DISA call to an extension:
1.  Dial the DISA trunk number. 
2.  Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code 
(if an incoming DISA code is assigned). If the incoming DISA code is not 
programmed, you can proceed to the next step.
3.  Dial the extension number. 
To make a DISA call to an outside number:
1.  Dial the DISA trunk number. 
2.  Once you hear DISA dial tone from the DBS, enter the 4-digit DISA code 
(if an incoming DISA code is assigned). If the incoming DISA code is not 
programmed, you can proceed to the next step.
3.  Dial #7 plus the 4-digit Outgoing DISA Code.
Two outgoing DISA codes are assigned. Either may be used after the #7.
4.  Dial the trunk group number you want to use (81-86 or 9).
5.  Dial the desired telephone number.
Related Programming
 FF1 (System): Direct Inward System Access (DISA) ID Code 
						

							Section 700 - Operation Chapter 3. System Features
DBS-2.3/9.2-700 DBS Manual - Revised April 2000   Page 3-23
 FF1 (System): DISA Outbound Call ID Code 1
 FF1 (System): DISA Outbound Call ID Code 2
 FF2 (Trunk): DISA Auto Answer
 FF2 (Trunk): DISA Start Time
 FF2 (Trunk): DISA End Time
To program an incoming code from an attendant phone:
In addition to the DISA ID Setting in FF1, the following procedure can be 
used to program an incoming code.
1. Press the ON/OFF
 key.
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2. Press the CONF
 key.
3. Dial “#7.”
4.  Enter the DISA code.
5. Press the HOLD 
key.
6. Press the ON/OFF
 key.
The ON/OFF
 LED goes off.
Hardware Requirements
 An MFR card is required for DISA. The MFR card is required to detect  
DTMF tones entered via the DISA connection.
Considerations
 DISA can be used to access extensions as well as outside numbers.
 Once an incoming DISA code is entered, you cannot blank it out without 
entering the programming mode.
 Busy override cannot be used for a DISA line.
 With CPC-A and CPC-B Versions 2.0 to 2.1, DISA calls cannot access 
hunt groups. 
						

							Chapter 3. System Features Section 700 - Operation 
Page 3-24 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Direct Trunk Access
(All Versions)
Description
Extensions can access a specific trunk for outgoing calls. Extensions can also 
use Direct Trunk Access to test trunks or to access data trunks.
Operation
1. Press the ON/OFF
 key:
 The phone issues intercom dial tone.
 The ON/OFF
 LED lights.
2.  Dial “88,” then enter the desired line number (01-64).
 The phone issues outside dial tone.
 “CO TALK #XX” (where “XX” is the line number) appears on the 
display.
3.  Dial the telephone number.
The number appears on the display.
4.  Complete the call and replace the handset.
Distinctive Ringing
(CPC-AII and CPC-B Version 3.1 or higher)
Description
Distinctive trunk call ringing patterns can be set up for each extension using 
the Distinctive Ringing feature. Distinctive Ringing allows users to determine 
which extension is ringing when several telephones are in the same area. If no 
distinctive ringing pattern is set, the extension rings based on the incoming 
ring pattern assigned to the trunk.
Related Programming
 FF3 (Extension): Extension Ring Pattern