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Nitsuko Ds2000 Software Manual

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    							Class of Service
    DS2000 Software ManualChapter 1: Features73
    Class of Service
    Description
    Class of Service (COS) sets various features and dialing options for extensions. The system allows 
    any number of extensions to share the same Class of Service.
    The table below shows each Service Option. Refer to the individual features referenced in the table 
    for more.
    Conditions
    None
    Default Setting
    You should normally assign the attendant Class of Service 1.
    All other extensions are normally Class of Service 2.LCCPU 01.00.00 Available.
    Customize features and dialing options for extensions.
    Table 5: Program 0101 - Class of Service Options
    OptionDescriptionEntriesDefault
    Off-Premise Call Forward
    Use this option to enable or disable an exten-
    sion’s ability to use Off-Premise Call For-
    warding. 
    • See Call Forwarding, Off-Premise on 
    page 46 for more.OFF PREM FWRD?Y = Enable
    N = DisableN
    Barge-In (Intrusion)Use this option to enable or disable an exten-
    sion’s ability to Barge In on a co-worker.
    • See Barge In (Intrusion) on page 37 for 
    more.BREAK-IN?Y = Enable
    N = DisableCOS 1 = Y
    COS 2-15 = N
    Camp-On to Busy 
    ExtensionUse this option to enable or disable an exten-
    sion’s ability to Camp-On to a busy exten-
    sion. 
    • See Call Waiting / Camp-On on page 51 
    for more.CAMP-ON BUSY EXT?Y = Enable
    N = DisableY
    Internal Call ForwardingUse this option to enable or disable an exten-
    sion’s ability to use Internal Call Forward-
    ing. 
    • See Alternate Attendant on page 21 for 
    more.
    • See Call Forwarding on page 43 for 
    more.CALL FORWARDING?Y = Enable
    N = DisableY
    System Speed Dial 
    AccessUse this option to enable or disable an exten-
    sion’s ability to access System Speed Dial. 
    • See System Speed Dial on page 263 for 
    more.SYS SPDL ACCESS?Y = Enable
    N = DisableY 
    						
    							Class of Service
    74Chapter 1: FeaturesDS2000 Software Manual
    Extended RingUse this option to enable or disable 
    Extended Ringing at the extension.
    • See Extended Ringing on page 119 for 
    more.EXTENDED RING?Y = Enabled
    N = DisableN
    PrivacyUse this option to enable or disable Privacy 
    at the extension.
    • See Privacy on page 226 for more.PRIVACY?
    Y = Enable
    N = DisableN
    Trunk (Line) Queuing 
    PriorityUse this option to enable or disable Trunk 
    (Line) Queuing Priority at the extension. If 
    more than one extension with Priority is 
    queued on a busy trunk, the system services 
    the Priority extensions on a first-queued, 
    first-served basis.
    • See Trunk Queuing Priority on page 332 
    for more.LINE Q PRIORITY?Y = Enable
    N = DisableN
    Forced Trunk  DisconnectUse this option to enable or disable an exten-
    sion’s ability to use Forced Trunk Discon-
    nect.
    • See Forced Trunk Disconnect on 
    page 137 for more.FORCE
    DISCONNECT?
    Y = Enable
    N = DisableCOS 1 = Y
    COS 2-15 = N
    Camp-On to Busy LineUse this option to enable or disable an exten-
    sion’s ability to Camp-On to a busy trunk.
    • See Trunk (Line) Queuing / Trunk Call-
    back on page 332 for more.CAMP ON TO LINES?Y = Enable
    N = DisableCOS 1 = Y
    COS 2-15 = N
    Initiate All Call PageUse this option to enable or disable an exten-
    sion’s ability to make an All Call Paging 
    announcement.
    • See Paging on page 214 for more.PAGE ALL CALL?Y = Enable
    N = DisableY
    Access Page Zone 1Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 1.
    • See Paging on page 214 for more.PAGE ZONE 1?Y = Enable
    N = DisableY
    Access Page Zone 2Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 2.
    • See Paging on page 214 for more.PAGE ZONE 2?Y = Enable
    N = DisableY
    Access Page Zone 3Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 3.
    • See Paging on page 214 for more.PAGE ZONE 3?Y = Enable
    N = DisableY
    Access Page Zone 4Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 4.
    • See Paging on page 214 for more.PAGE ZONE 4?Y = Enable
    N = DisableY Table 5: Program 0101 - Class of Service Options
    OptionDescriptionEntriesDefault 
    						
    							Class of Service
    DS2000 Software ManualChapter 1: Features75
    Access Page Zone 5Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 5.
    • See Paging on page 214 for more.PAGE ZONE 5?Y = Enable
    N = DisableY
    Access Page Zone 6Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 6.
    • See Paging on page 214 for more.PAGE ZONE 6?Y = Enable
    N = DisableY
    Access Page Zone 7Use this option to enable or disable an exten-
    sion’s ability to make a Paging announce-
    ment into zone 7.
    • See Paging on page 214 for more.PAGE ZONE 7?Y = Enable
    N = DisableY
    Silent MonitorUse this option to enable or disable an exten-
    sion’s ability to use Silent Monitor.
    • See Monitor / Silent Monitor on 
    page 192 for more.SILENT MONITOR?Y = Enable
    N = DisableN
    Flash for Single Line 
    SetsUse this option to enable or disable Flash for 
    single line telephones. This option only 
    applies to single line telephones.
    • See Flash on page 132 for more.FLASH FOR SLT?Y = Enable
    N = DisableN
    ACD Supervisor• This option is currently not imple-
    mented. ACD SUPERVISOR?Y = Enable
    N = DisableN
    Single Ring for Single 
    Line Sets• Use this option to enable or disable sin-
    gle ring for single line telephones. This 
    option only apples to single line tele-
    phones. See Central Office Calls, 
    Answering on page 58 for more.SINGLE RING?Y = Enable
    N = DisableN
    View System AlarmsUse this option to enable or disable an exten-
    sion’s ability to view the system alarms.
    • See Attendant Position on page 24 for 
    more.VIEW SYS ALARMS?Y = Enable
    N = Disable N
    Automatic HoldUse this option to enable or diable Auto-
    matic Hold at an extension.
    • See Hold on page 156 for more.AUTO HOLD?Y = Enable
    N = DisableN
    Activate Night ModeUse this option to enable or disable an exten-
    sion’s ability to activate Night Service.
    • See Night Service / Night Ring on 
    page 200 for more.ACTIVATE NITES?Y = Enable
    N = DisableCOS 1 = Y
    COS 2-15 = N Table 5: Program 0101 - Class of Service Options
    OptionDescriptionEntriesDefault 
    						
    							Class of Service
    76Chapter 1: FeaturesDS2000 Software Manual
    Programming Guide
    Direct Trunk  AccessUse this option to enable or disable an exten-
    sion’s ability to use Direct Trunk Access. 
    Note that enabling Direct Trunk Access 
    allows the user to bypass Toll Restriction.
    • See Central Office Calls, Placing on 
    page 63 for more.DIRECT TRK  ACCES?Y =  Enable
    N = DisableCOS 1 = Y
    COS 2-15 = N
    Remote Call Forwarding / 
    Alternate Attendant• This option is currently not imple-
    mented. REMOTE FWRD?Y = Enable
    N = DisableCOS 1 = Y
    COS 2-15 = N
    Soft KeysUse this option to enable or disable a display 
    set’s Interactive Soft Keys.
    • See See Interactive Soft Keys on 
    page 163 for more.SOFTKEYSY = Enable
    N = DisableY
    Conversation RecordUse this option to enable or disable an exten-
    sion’s ability to record conversations into 
    their Voice Mail mailbox. If enabled, the 
    user can press either their Conversation 
    Record key or RECORD soft key to initiate 
    recording.
    • See Voice Mail on page 340 for more.RECORD CONVY = Enable
    N = DisableN
    Step-by-step guide for setting up Class of 
    Service
    Step 1: Make a unique Class of Service (1-15) for each set of feature/dialing options the site 
    requires.
    • In Program 0101 - Class of Service Options 
    (page 362), set up the options for each Class of 
    Service. The system has 15 Classes of Service (1-
    15).
    Step 2: Assign Class of Service to extensions.
    • In Program 1801 - Extension Class of Service 
    Assignment (page 450), assign Class of Service to 
    extensions. Many extensions can share the same 
    Class of Service. Normally, only the attendant has 
    Class of Service 1. Table 5: Program 0101 - Class of Service Options
    OptionDescriptionEntriesDefault 
    						
    							Class of Service
    DS2000 Software ManualChapter 1: Features77
    Programming List
    Program 0101 - Class of Service Options (page 362)
    Set Class of Service options for extensions, OPX trunk and tie lines.
    Program 1001 - Trunk Class of Service Assignment (page 420)
    Assign Class of Service (1-15) to OPX trunks and tie lines.
    Program 1801 - Extension Class of Service Assignment (page 450)
    Assign Class of Service (1-15) to extension’s.
    Other Related Features
    Refer to the Class of Service chart above.
    Attendant Position (page 24)
    By default, the system assigns Class of Service 1 to the attendant. This provides the attendant 
    with Alternate Attendant, Barge In, Call Forwarding Off Premise, Direct Trunk Access, 
    Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability.
    Feature Operation
    None 
    						
    							Computer Telephony Integration
    78Chapter 1: FeaturesDS2000 Software Manual
    Computer Telephony  Integration
    Description
    LCCPU 01.00.00 Not available. 
    						
    							Conference
    DS2000 Software ManualChapter 1: Features79
    Conference
    Description
    Conference lets an extension user add additional inside and outside callers to their conversation. 
    The following table shows the system’s Conference capacities:
    The system’s 32 Conference circuits are dynamically allocated as users request them.
    Conditions
    None
    Default Setting
    Conference enabled.
    Programming Guide
    None
    Programming List
    Program 1803 - Extension Line Access Assignments (page 461)
    An extension can join a Conference with a trunk to which they normally cannot access.
    Other Related Features
    The following features also allow different types of multiple party calls:
    Barge In (Intrusion) (page 37)
    An extension user can Barge In on a Conference.
    Group Listen (page 142)
    Meet-Me Conference (page 184) LCCPU 01.00.00 Available.
    A user can set up a multiple-party telephone meeting without leaving the office.
    Description Capacity
    Conference circuits 32
    Maximum simultaneous users in Conference
    (total of all Conferences system-wide)32
    Maximum simultaneous conferences 8
    Maximum parties in any one Conference
    (trunks and/or extensions)8 
    						
    							Conference
    80Chapter 1: FeaturesDS2000 Software Manual
    Monitor / Silent Monitor (page 192)
    An extension user cannot Monitor a Conference.
    Privacy Release Groups (page 228)
    Tandem Trunking / Unsupervised Conference (page 307)
    Off-Hook Signaling (page 205)
    After hearing off-hook signals, an extension user can Conference their active call with the 
    waiting call.
    Reverse Voice Over (page 245)
    An extension user cannot add an incoming Reverse Voice Over call to a Conference.
    Voice Over (page 350)
    An extension user cannot Voice Over to a co-worker busy on a Conference call.
    Feature Operation
    To establish a Conference:
    1. Establish Intercom or trunk call.
    2. Press 
    CONF.
    Your caller hears Music On Hold (if installed) while they wait for you to set up the 
    Conference.
    3. Dial extension you want to add.
    OR
    Place or answer trunk call
    OR
    Retrieve call from Park Orbit.
    4. Press CONF to set up the Conference.
    If you cannot add additional parties to your Conference, you have exceeded the sys-
    tem’s Conference limit.
    5. Repeat steps 2-4 to add additional parties to your Conference.
    You can optionally place the Conference on hold. Your callers hear Music on Hold (if 
    installed) while waiting on Hold. Press 
    CONF to reinstate the Conference.
    To exit a Conference without affecting the other parties:
    1. Hang up.
    The remaining parties can continue their conversation uninterrupted. If you were in 
    Conference with two trunks, this may set up a tandem call. Refer to Tandem Trunking / 
    Unsupervised Conference on page 307 for more. Conversation with caller.
    ICM, Line Key or Loop Key on.
    Intercom dial tone.
    If a trunk call: 
    ICM on and Line/Loop Key flashing.
    If an Intercom call: 
    ICM on.
    Conversation with your conferenced callers.
    If a trunk call: 
    ICM on and Line/Loop Key on.
    If an Intercom call: 
    ICM on. 
    						
    							Data Communications Interface (DCI)
    DS2000 Software ManualChapter 1: Features81
    Data Communications Interface (DCI)
    Description
    LCCPU 01.00.00 Not available. 
    						
    							Delayed Ringing
    82Chapter 1: FeaturesDS2000 Software Manual
    Delayed Ringing
    Description
    Delayed Ringing allows a trunk to start ringing a preset interval after the call starts flashing a line 
    key. This is helpful for co-workers that cover each other’s calls.For example, a secretary can have 
    Delayed Ringing for the trunks that ring the boss’s telephone. If the boss doesn’t answer after the 
    Delayed Ringing interval, the call will start ringing the secretary’s extension.
    Conditions
    None
    Default Setting
    Trunks 1-8 immediately ring on line keys 1-8.
    Programming Guide
    Programming List
    Program 0401 - Trunk Delay Ring (page 376)
    Set how long the system waits before ringing an extension that has the Delayed Ringing 
    option enabled.
    Program 1805 - Ring Assignments (page 466)
    For the selected trunk, set the ring assignment to 4 to enable Delayed Ringing. The other 
    options are: 1 (lamp only day and night), 2 (ringing day and night) and 3 (night ring only, 
    lamp during the day). LCCPU 01.00.00 Available.
    Delayed Ringing helps co-workers cover each other’s unanswered calls.
    Step-by-step guide for setting up Delayed 
    Ringing
    Step 1: Should a trunk have delayed ringing on its assigned line key?
    • In Program 1805 - Ring Assignments (page 466), 
    enable option 4 for each trunk that should have 
    Delayed Ringing.
    • In Program 0401 - Trunk Delay Ring (page 376), 
    set the Delay Ring interval to meet the site 
    requirements.
    • In Program 1805 - Ring Assignments (page 466), 
    select one of the other ring options for each trunk 
    (1 = lamp only day and night, 2 = ringing day and 
    night, 3 = night ring only).
    If yes
    If no 
    						
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