Nitsuko Ds2000 Software Manual
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Class of Service DS2000 Software ManualChapter 1: Features73 Class of Service Description Class of Service (COS) sets various features and dialing options for extensions. The system allows any number of extensions to share the same Class of Service. The table below shows each Service Option. Refer to the individual features referenced in the table for more. Conditions None Default Setting You should normally assign the attendant Class of Service 1. All other extensions are normally Class of Service 2.LCCPU 01.00.00 Available. Customize features and dialing options for extensions. Table 5: Program 0101 - Class of Service Options OptionDescriptionEntriesDefault Off-Premise Call Forward Use this option to enable or disable an exten- sion’s ability to use Off-Premise Call For- warding. • See Call Forwarding, Off-Premise on page 46 for more.OFF PREM FWRD?Y = Enable N = DisableN Barge-In (Intrusion)Use this option to enable or disable an exten- sion’s ability to Barge In on a co-worker. • See Barge In (Intrusion) on page 37 for more.BREAK-IN?Y = Enable N = DisableCOS 1 = Y COS 2-15 = N Camp-On to Busy ExtensionUse this option to enable or disable an exten- sion’s ability to Camp-On to a busy exten- sion. • See Call Waiting / Camp-On on page 51 for more.CAMP-ON BUSY EXT?Y = Enable N = DisableY Internal Call ForwardingUse this option to enable or disable an exten- sion’s ability to use Internal Call Forward- ing. • See Alternate Attendant on page 21 for more. • See Call Forwarding on page 43 for more.CALL FORWARDING?Y = Enable N = DisableY System Speed Dial AccessUse this option to enable or disable an exten- sion’s ability to access System Speed Dial. • See System Speed Dial on page 263 for more.SYS SPDL ACCESS?Y = Enable N = DisableY
Class of Service 74Chapter 1: FeaturesDS2000 Software Manual Extended RingUse this option to enable or disable Extended Ringing at the extension. • See Extended Ringing on page 119 for more.EXTENDED RING?Y = Enabled N = DisableN PrivacyUse this option to enable or disable Privacy at the extension. • See Privacy on page 226 for more.PRIVACY? Y = Enable N = DisableN Trunk (Line) Queuing PriorityUse this option to enable or disable Trunk (Line) Queuing Priority at the extension. If more than one extension with Priority is queued on a busy trunk, the system services the Priority extensions on a first-queued, first-served basis. • See Trunk Queuing Priority on page 332 for more.LINE Q PRIORITY?Y = Enable N = DisableN Forced Trunk DisconnectUse this option to enable or disable an exten- sion’s ability to use Forced Trunk Discon- nect. • See Forced Trunk Disconnect on page 137 for more.FORCE DISCONNECT? Y = Enable N = DisableCOS 1 = Y COS 2-15 = N Camp-On to Busy LineUse this option to enable or disable an exten- sion’s ability to Camp-On to a busy trunk. • See Trunk (Line) Queuing / Trunk Call- back on page 332 for more.CAMP ON TO LINES?Y = Enable N = DisableCOS 1 = Y COS 2-15 = N Initiate All Call PageUse this option to enable or disable an exten- sion’s ability to make an All Call Paging announcement. • See Paging on page 214 for more.PAGE ALL CALL?Y = Enable N = DisableY Access Page Zone 1Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 1. • See Paging on page 214 for more.PAGE ZONE 1?Y = Enable N = DisableY Access Page Zone 2Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 2. • See Paging on page 214 for more.PAGE ZONE 2?Y = Enable N = DisableY Access Page Zone 3Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 3. • See Paging on page 214 for more.PAGE ZONE 3?Y = Enable N = DisableY Access Page Zone 4Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 4. • See Paging on page 214 for more.PAGE ZONE 4?Y = Enable N = DisableY Table 5: Program 0101 - Class of Service Options OptionDescriptionEntriesDefault
Class of Service DS2000 Software ManualChapter 1: Features75 Access Page Zone 5Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 5. • See Paging on page 214 for more.PAGE ZONE 5?Y = Enable N = DisableY Access Page Zone 6Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 6. • See Paging on page 214 for more.PAGE ZONE 6?Y = Enable N = DisableY Access Page Zone 7Use this option to enable or disable an exten- sion’s ability to make a Paging announce- ment into zone 7. • See Paging on page 214 for more.PAGE ZONE 7?Y = Enable N = DisableY Silent MonitorUse this option to enable or disable an exten- sion’s ability to use Silent Monitor. • See Monitor / Silent Monitor on page 192 for more.SILENT MONITOR?Y = Enable N = DisableN Flash for Single Line SetsUse this option to enable or disable Flash for single line telephones. This option only applies to single line telephones. • See Flash on page 132 for more.FLASH FOR SLT?Y = Enable N = DisableN ACD Supervisor• This option is currently not imple- mented. ACD SUPERVISOR?Y = Enable N = DisableN Single Ring for Single Line Sets• Use this option to enable or disable sin- gle ring for single line telephones. This option only apples to single line tele- phones. See Central Office Calls, Answering on page 58 for more.SINGLE RING?Y = Enable N = DisableN View System AlarmsUse this option to enable or disable an exten- sion’s ability to view the system alarms. • See Attendant Position on page 24 for more.VIEW SYS ALARMS?Y = Enable N = Disable N Automatic HoldUse this option to enable or diable Auto- matic Hold at an extension. • See Hold on page 156 for more.AUTO HOLD?Y = Enable N = DisableN Activate Night ModeUse this option to enable or disable an exten- sion’s ability to activate Night Service. • See Night Service / Night Ring on page 200 for more.ACTIVATE NITES?Y = Enable N = DisableCOS 1 = Y COS 2-15 = N Table 5: Program 0101 - Class of Service Options OptionDescriptionEntriesDefault
Class of Service 76Chapter 1: FeaturesDS2000 Software Manual Programming Guide Direct Trunk AccessUse this option to enable or disable an exten- sion’s ability to use Direct Trunk Access. Note that enabling Direct Trunk Access allows the user to bypass Toll Restriction. • See Central Office Calls, Placing on page 63 for more.DIRECT TRK ACCES?Y = Enable N = DisableCOS 1 = Y COS 2-15 = N Remote Call Forwarding / Alternate Attendant• This option is currently not imple- mented. REMOTE FWRD?Y = Enable N = DisableCOS 1 = Y COS 2-15 = N Soft KeysUse this option to enable or disable a display set’s Interactive Soft Keys. • See See Interactive Soft Keys on page 163 for more.SOFTKEYSY = Enable N = DisableY Conversation RecordUse this option to enable or disable an exten- sion’s ability to record conversations into their Voice Mail mailbox. If enabled, the user can press either their Conversation Record key or RECORD soft key to initiate recording. • See Voice Mail on page 340 for more.RECORD CONVY = Enable N = DisableN Step-by-step guide for setting up Class of Service Step 1: Make a unique Class of Service (1-15) for each set of feature/dialing options the site requires. • In Program 0101 - Class of Service Options (page 362), set up the options for each Class of Service. The system has 15 Classes of Service (1- 15). Step 2: Assign Class of Service to extensions. • In Program 1801 - Extension Class of Service Assignment (page 450), assign Class of Service to extensions. Many extensions can share the same Class of Service. Normally, only the attendant has Class of Service 1. Table 5: Program 0101 - Class of Service Options OptionDescriptionEntriesDefault
Class of Service DS2000 Software ManualChapter 1: Features77 Programming List Program 0101 - Class of Service Options (page 362) Set Class of Service options for extensions, OPX trunk and tie lines. Program 1001 - Trunk Class of Service Assignment (page 420) Assign Class of Service (1-15) to OPX trunks and tie lines. Program 1801 - Extension Class of Service Assignment (page 450) Assign Class of Service (1-15) to extension’s. Other Related Features Refer to the Class of Service chart above. Attendant Position (page 24) By default, the system assigns Class of Service 1 to the attendant. This provides the attendant with Alternate Attendant, Barge In, Call Forwarding Off Premise, Direct Trunk Access, Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability. Feature Operation None
Computer Telephony Integration 78Chapter 1: FeaturesDS2000 Software Manual Computer Telephony Integration Description LCCPU 01.00.00 Not available.
Conference DS2000 Software ManualChapter 1: Features79 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. The following table shows the system’s Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Conditions None Default Setting Conference enabled. Programming Guide None Programming List Program 1803 - Extension Line Access Assignments (page 461) An extension can join a Conference with a trunk to which they normally cannot access. Other Related Features The following features also allow different types of multiple party calls: Barge In (Intrusion) (page 37) An extension user can Barge In on a Conference. Group Listen (page 142) Meet-Me Conference (page 184) LCCPU 01.00.00 Available. A user can set up a multiple-party telephone meeting without leaving the office. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide)32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions)8
Conference 80Chapter 1: FeaturesDS2000 Software Manual Monitor / Silent Monitor (page 192) An extension user cannot Monitor a Conference. Privacy Release Groups (page 228) Tandem Trunking / Unsupervised Conference (page 307) Off-Hook Signaling (page 205) After hearing off-hook signals, an extension user can Conference their active call with the waiting call. Reverse Voice Over (page 245) An extension user cannot add an incoming Reverse Voice Over call to a Conference. Voice Over (page 350) An extension user cannot Voice Over to a co-worker busy on a Conference call. Feature Operation To establish a Conference: 1. Establish Intercom or trunk call. 2. Press CONF. Your caller hears Music On Hold (if installed) while they wait for you to set up the Conference. 3. Dial extension you want to add. OR Place or answer trunk call OR Retrieve call from Park Orbit. 4. Press CONF to set up the Conference. If you cannot add additional parties to your Conference, you have exceeded the sys- tem’s Conference limit. 5. Repeat steps 2-4 to add additional parties to your Conference. You can optionally place the Conference on hold. Your callers hear Music on Hold (if installed) while waiting on Hold. Press CONF to reinstate the Conference. To exit a Conference without affecting the other parties: 1. Hang up. The remaining parties can continue their conversation uninterrupted. If you were in Conference with two trunks, this may set up a tandem call. Refer to Tandem Trunking / Unsupervised Conference on page 307 for more. Conversation with caller. ICM, Line Key or Loop Key on. Intercom dial tone. If a trunk call: ICM on and Line/Loop Key flashing. If an Intercom call: ICM on. Conversation with your conferenced callers. If a trunk call: ICM on and Line/Loop Key on. If an Intercom call: ICM on.
Data Communications Interface (DCI) DS2000 Software ManualChapter 1: Features81 Data Communications Interface (DCI) Description LCCPU 01.00.00 Not available.
Delayed Ringing 82Chapter 1: FeaturesDS2000 Software Manual Delayed Ringing Description Delayed Ringing allows a trunk to start ringing a preset interval after the call starts flashing a line key. This is helpful for co-workers that cover each other’s calls.For example, a secretary can have Delayed Ringing for the trunks that ring the boss’s telephone. If the boss doesn’t answer after the Delayed Ringing interval, the call will start ringing the secretary’s extension. Conditions None Default Setting Trunks 1-8 immediately ring on line keys 1-8. Programming Guide Programming List Program 0401 - Trunk Delay Ring (page 376) Set how long the system waits before ringing an extension that has the Delayed Ringing option enabled. Program 1805 - Ring Assignments (page 466) For the selected trunk, set the ring assignment to 4 to enable Delayed Ringing. The other options are: 1 (lamp only day and night), 2 (ringing day and night) and 3 (night ring only, lamp during the day). LCCPU 01.00.00 Available. Delayed Ringing helps co-workers cover each other’s unanswered calls. Step-by-step guide for setting up Delayed Ringing Step 1: Should a trunk have delayed ringing on its assigned line key? • In Program 1805 - Ring Assignments (page 466), enable option 4 for each trunk that should have Delayed Ringing. • In Program 0401 - Trunk Delay Ring (page 376), set the Delay Ring interval to meet the site requirements. • In Program 1805 - Ring Assignments (page 466), select one of the other ring options for each trunk (1 = lamp only day and night, 2 = ringing day and night, 3 = night ring only). If yes If no