Nitsuko Ds2000 Software Manual

							Group Listen
DS2000 Software ManualChapter 1: Features143
Feature Operation
To initiate Group Listen:
1. Place or answer call using the handset.
2. Press 
SPK twice (but do not hang up).
You can talk to the caller through your handset. You and your co-workers hear your 
caller’s voice over your phone’s speaker.
Your handsfree microphone and handset receiver are off.
To talk handsfree after initiating Group Listen:
1. Press 
SPK twice.
2. Hang up.
To cancel Group Listen and return to your handset:
1. Do not hang up.
2. Press flashing 
SPK.
You can talk to your caller over your handset. Your co-workers can no longer hear 
your caller’s voice.Use handset to speak to caller. Caller’s voice will broadcast over the telephone 
speaker.
SPK flashes slowly (red).
N/A.
SPK on.
Handsfree conversation with caller.
SPK on.
Handset conversation with caller.
SPK off. 
						

							Group Ring
144Chapter 1: FeaturesDS2000 Software Manual
Group Ring
Description
Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call 
comes into the Ring Group master number, all extensions in the group ring simultaneously. Any 
user in the Ring Group can answer the call just by lifting the handset. The ringing call can be:
A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number)
An trunk call transferred to the Ring Group master number
An intercom call to the Ring Group master number
The system provides up to 8 Ring Groups (1-8). The Ring Group master number can be any valid 
extension number not already in use.
Overflow for Group Ring Calls
If unanswered, DILs to a Ring Group can route to a programmed overflow destination. The over-
flow destination can be an extension, another Ring Group, UCD Group or Voice Mail. You can set 
up separate DIL overflow destinations for the day mode and at night. If unanswered at the overflow 
destination, the call diverts to Key Ring. Note that a Ring Group DIL goes into the night mode 
when any extension with night mode capability presses their Night key. See Night Service / Night 
Ring on page 200 for more.
Conditions
None
Default Setting
No Ring Groups assigned.LCCPU 01.00.00 Available.
Use Group Ring to call a group of co-worker’s simultaneously. 
						

							Group Ring
DS2000 Software ManualChapter 1: Features145
Programming Guide
Step-by-step guide for setting up Group Ring 
(Page 1 of 3)
Step 1: Should extensions be in a Ring Groups?
• In Program 0511 - Ring Group Master Extension 
Numbers and Names (page 404), assign names 
and extension numbers to Ring Groups (1-8).
Ring Group master numbers can be 100-299, 
332-400, or 417-899. They cannot be in the 
extension (300-331) or trunk (401-416) number 
range. By default, the systems uses codes begin-
ning with 0 for operator access and 9 for trunk/
trunk group access.
•Program 1802 - Ring Group Number (page 455), 
assign extensions to Ring Groups.
• In Program 0511 - Ring Group Master Extension 
Numbers and Names (page 404), do not assign 
names and extension numbers to Ring Groups.
•Program 1802 - Ring Group Number (page 455), 
do not assign extensions to Ring Groups.
Step 2: Check to be sure each trunk’s circuit type matches the connected trunk circuit.
• In Program 1001 - Trunk Circuit Type (page 416), 
enter the correct circuit type for each trunk (51 = 
loop start DTMF, 52 = loop start DP, 53 = ground 
start DTMF, 54 = ground start DP).
Step 3: Do you want to assign a DIL to the Ring Group in the day mode?.
• In Program 1003 - Direct Termination (Day) 
(page 426), assign the DIL to the Ring Group 
master number. (You can also assign a DIL to an 
extension, UCD Group master number, or Voice 
Mail master number.)
• In Program 1003 - Direct Termination (Day) 
(page 426), do not assign the DIL to a Ring 
Group master number.
Step 4: Do you want an unanswered Ring Group DIL to overflow during the day mode?
• In Program 1003 - Activate Overflow During the 
Day (page 426), enter Y.
If yes
If no
If yes
If no
If yes 
						

							Group Ring
146Chapter 1: FeaturesDS2000 Software Manual
• In Program 1003 - Activate Overflow During the 
Day (page 426), enter N.
Step 5: Assign the Ring Group DIL day overflow destination.
• In Program 1003 - Day Overflow Destination 
(page 426), assign the DIL day mode termination. 
The destination can be an extension, UCD Group 
master number, Ring Group master number, 
Voice Mail master number or Key Ring (by press-
ing CLEAR).
Step 6: Do you want to assign a DIL to a Ring Group in the night mode?
• In Program 1003 - Direct Termination (Day) 
(page 426), assign the DIL to the Ring Group 
master number.(You can also assign a DIL to an 
extension, UCD Group master number, or Voice 
Mail master number.) 
• In Program 1003 - Direct Termination (Night) 
(page 426), do not assign the DIL to a Ring 
Group master number.
Step 7: Do you want an unanswered DIL to overflow during the night mode?
• In Program 1003 - Activate Overflow at Night 
(page 427), enter Y.
• In Program 1003 - Activate Overflow at Night 
(page 427), enter N.
Step 8: Assign the DIL night overflow destination.
• In Program 1003 - Night Overflow Destination 
(page 427), assign the DIL night mode termina-
tion. The destination can be an extension, UCD 
Group master number, Ring Group master num-
ber, Voice Mail master number or Key Ring (by 
pressing CLEAR).
Step 9: Does extension have a line key for Ring Group DIL?
• In Program 1701 - Line Key (page 436), no pro-
gramming changes are required.
• In Program 1701 - Line Key (page 436), make 
sure the DIL has a line key assigned (code 03). Step-by-step guide for setting up Group Ring 
(Page 2 of 3)
If no
If yes
If no
If yes
If no
If yes
If no 
						

							Group Ring
DS2000 Software ManualChapter 1: Features147
Programming List
Program 0401 - DIL No Answer (page 376)
Set how long a DIL rings its destination before ringing its programmed overflow destination.
Program 0401 - Transfer Recall (page 375)
This interval sets how long a call will ring the day or night overflow destination before divert-
ing to key ring.
Program 0511 - Ring Group Master Extension Numbers and Names (page 404)
Assign extension numbers and names to the Ring Group master extensions.
Program 1001 - Trunk Circuit Type (page 416)
Set the DIL trunk’s circuit type for compatiblity with the connected telco or PBX. The options 
are 51 (loop start DTMF), 52 (loop start DP), 53 (ground start DTMF) or 54 (ground start 
DP).
Program 1003 - Direct Termination (Day) (page 426)
To have a DIL ring the Ring Group directly during the day mode, enter the Ring Group master 
number.
Program 1003 - Activate Overflow During the Day (page 426)
Enter Y to enable DIL overflow during the day mode. (Entering N for this option has the same 
affect as entering Y followed by Key Ring in the following option.)
Step 10: Do you want to put the Ring Group DIL on a DSS Console key?
• In Program 1704 - Line Key (page 444), make 
sure the DIL has a DSS Console line key assigned 
(code 03).
• In Program 1704 - Line Key (page 444), make 
sure the DIL does not have a DSS Console line 
key assigned (code 03).
Step 11: If the Ring Group DIL is unanswered, does call divert to its programmed overflow 
destination after the proper interval.
• In Program 0401 - DIL No Answer (page 376), 
leave the DIL No Answer time at its current set-
ting.
• In Program 0401 - DIL No Answer (page 376), 
change the DIL No Answer time to meet the site 
requirements.
Step 12: If DIL is unanswered at the overflow destination, does call divert to Key Ring after 
the proper interval.
• In Program 0401 - Transfer Recall (page 375), 
leave the Transfer Recall time at its current set-
ting.
• In Program 0401 - Transfer Recall (page 375), 
change the Transfer Recall time to meet the site 
requirements. Step-by-step guide for setting up Group Ring 
(Page 3 of 3)
If yes
If no
If yes
If no
If yes
If no 
						

							Group Ring
148Chapter 1: FeaturesDS2000 Software Manual
Program 1003 - Day Overflow Destination (page 426)
Set the overflow destination for the Ring Group’s DIL during the day. The overflow destina-
tion can be an extension, UCD Group master number, another Ring Group master number, 
Voice Mail master number or Key Ring (by pressing CLEAR).
Program 1003 - Direct Termination (Night) (page 426)
To have a DIL ring the Ring Group directly during the night mode, enter the Ring Group mas-
ter number. You can optionally have the trunk ring a different destination at night, such as 
anextension, UCD Group master number, or Voice Mail master number.
Program 1003 - Activate Overflow at Night (page 427)
Enable Y to enable DIL overflow during the night mode. (Entering N for this option has the 
same affect as entering Y followed by Key Ring in the following option.)
Program 1003 - Night Overflow Destination (page 427)
Set the overflow destination for the Ring Group’s DIL during the night mode calls.The desti-
nation can be an extension, UCD Group master number, another Ring Group master number, 
or Voice Mail master number.
Program 1701 -  Line Key (page 436)
A Ring Group DIL should also appear on a line key (code 03).
Program 1704 -  Line Key (page 444)
A Ring Group DIL can optionally appear on a DSS Console line key (code 03).
Program 1802 - Ring Group Number (page 455)
Assign extensions to Ring Groups (1-8, 0 = no assignment).
Other Related Features
Attendant Position (page 24)
System operators will not ring for Ring Group calls.
Call Forwarding (page 43)
Call Forwarding does not reroute Ring Group calls.
Call Waiting / Camp-On (page 51)
An extension user cannot Camp On to a busy Ring Group. When all extensions in the Ring 
Group are busy, the call continues to ring until an extension becomes free.
Direct Inward Line (page 88)
A DIL can terminate to a Ring Group master number. When a call comes in on the trunk, all 
phones in the Ring Group ring simultaneously.
Directed Call Pickup (page 108)
Directed Call Pickup can intercept Ring Group calls.
Directory Dialing (page 110)
Intercom Directory dialing will show Ring Group names.
Extension Hunting (page 121)
Group Ring calls do not activate hunting.
Night Service / Night Ring (page 200)
The Night key sets the day/night status of a DIL terminated to a Ring Group.
Transfer (page 324)
An extension user can Transfer a call to a Ring Group master number. If unanswered, the call 
will continue to ring the group until a member picks it up.
Feature Operation
To make an Intercom call to a Ring Group:
1. Lift handset and press 
ICM.
Intercom dial tone.
ICM on. 
						

							Group Ring
DS2000 Software ManualChapter 1: Features149
2. Dial Ring Group number (e.g., 350).
3. Wait for co-worker to answer.
If all Ring Group members are busy, your call will continue to ring until a group mem-
ber becomes free.
To Transfer your trunk call to a Ring Group:
1. Press 
ICM.
2. Dial Ring Group number (e.g., 350).
3. To screen (announce) the Transfer:
 Wait for Ring Group member to answer before hanging up.
OR
To have the call go through unscreened (unannounced):
 Hang up.
OR
To return to call before a Ring Group member picks it up:
 Press flashing (green) line key.
An unanswered Transfer to a Ring Group will continue to ring the group until a mem-
ber picks it up. It will not recall to the transferring extension.
To answer a call that rings your Ring Group:
1. If call doesn’t appear on a line/loop key:
 Lift handset.
OR
If line appears on a line/loop key:
 Press flashing line/loop key.
To answer a call that ringing another group (of which you are not a member):
1. Lift handset and press 
ICM.
2. Dial ** and the Ring Group number (e.g., 350).Intercom ringing.
ICM on.
Intercom dial tone.
ICM on.
Intercom ringing.
ICM on and line key flashes (green).
Ringing
N/A
Ringing
N/A
Intercom dial tone.
ICM on.
Conversation with caller.
ICM on. 
						

							Handsfree and Handsfree Answerback
150Chapter 1: FeaturesDS2000 Software Manual
Handsfree and Handsfree Answerback
Description
Handsfree
Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone 
(instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick 
up the handset. For example, a terminal operator could continue to enter data with both hands while 
talking on the phone.
Handsfree Answerback and Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by 
speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for 
workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two 
beeps if the extension has Handsfree Answerback — a single beep if it does not.
Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable 
Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their 
Intercom call ring the destination.
Conditions
None
Default Setting
EnabledLCCPU 01.00.00 Available.
 Talk over the phone Handsfree, using the built-in speaker and microphone.
  With Handsfree Answerback, answer an Intercom call by just speaking toward your phone. 
						

							Handsfree and Handsfree Answerback
DS2000 Software ManualChapter 1: Features151
Programming Guide
Programming List
Program 0201 - Handsfree Reply on Intercom Calls (page 367)
Enter Y to allow extension user to respond to voice-announced Intercom calls by just speaking 
toward the phone (i.e., by using Handsfree Answerback). When you enter N, the extension 
user must lift the handset to speak.
Program 0201 - Voice-Announced Intercom Calls (page 367)
Enter Y to enable voice-announced Intercom calls system-wide. If disabled, all Intercom calls 
ring (i.e., Forced Intercom Ringing is enabled).
Program 1802 - Handsfree Reply on Intercom Calls (page 456)
Enter Y to enable Handsfree reply (Handsfree Answerback) on a per-extension basis. Inter-
com calls initially ring when this option is disabled. This option requires that you have previ-
ously enabled 0201 - Handsfree Reply on Intercom Calls. Step-by-step guide for setting up Handsfree 
Answerback
Step 1: Should Intercom calls voice-announce system-wide?
• In Program 0201 - Voice-Announced Intercom 
Calls (page 367), enter Y to allow Intercom calls 
to voice-announce system-wide. Users can still 
dial 1 to have their calls ring.
• In Program 1807 - Station Voice Announced 
Intercom Calls (page 469), enter Y to enable 
voice-announced intercom calls for specific 
extensions. The User-Programmable Options # 
IV 
(#48) and # 
IR (#47) locally override this setting.
• In Program 0201 - Voice-Announced Intercom 
Calls (page 367), enter N to have all Intercom 
calls ring system-wide. Users cannot dial 1 to 
have their calls voice-announce.
Step 2: Should user be able to respond to a voice-announced Intercom call without lifting 
the handset (i.e., by using Handsfree Answerback)?
• In Program 0201 - Handsfree Reply on Intercom 
Calls (page 367), enter Y to enable Handfree 
Answerback system-wide.
• In Program 1802 - Handsfree Reply on Intercom 
Calls (page 456), enter Y to enable Handsfree 
Answerback for specific extensions.
• In Program 0201 - Handsfree Reply on Intercom 
Calls (page 367), enter N to disable Handsfree 
answerback system-wide. Users must lift the 
handset to respond to voice-announced Intercom 
calls.
If yes
If no
If yes
If no 
						

							Handsfree and Handsfree Answerback
152Chapter 1: FeaturesDS2000 Software Manual
Program 1807 - Station Voice Announced Intercom Calls (page 469)
Enter Y to enable voice-announced Intercom calls on a per-extension basis. This option 
requires that you have previously enabled 0201 - Voice-Announced Intercom Calls. The User-
Programmable Options # 
IV (#48) and #IR #47) locally override this setting.
Other Related Features
Automatic Handsfree (page 30)
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing 
a key — without pressing 
SPK first.
Headset Compatibility (page 154)
Handsfree is not available to extensions in the headset mode. Handsfree Answerback still 
available — depending on system programming.
Intercom (page 165)
Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the 
phone.
Microphone Mute (page 190)
Use Microphone Mute to temporarily turn off the Handsfree microphone.
Off-Premise Extensions / On-Premise SLT Extensions (page 207)
On- and Off-Premise Extensions do not have Handsfree and Handsfree Answerback capabil-
ity.
Feature Operation
Handsfree
To activate Handsfree instead of lifting the handset:
1. Press 
SPK.
To talk on a Handsfree call:
1. Speak toward phone.
To temporarily turn off the Handsfree microphone, see Microphone Mute on page 190.
To hang up a handsfree call:
1. Press
 SPK.
To change a handset call into a Handsfree call:
1. Press 
SPK.
2. Hang up the handset.
If you don’t hang up, you’ll activate Group Listen instead.Handsfree conversation with caller.
SPK on.
Conversation stops.
SPK off.
N/A.
SPK on.