Nitsuko Ds2000 Software Manual

							Distinctive Ringing, Tones and Flash Patterns
DS2000 Software ManualChapter 1: Features113
Distinctive Ringing, Tones and Flash Patterns
Description
LCCPU 01.00.00 Not available. 
						

							Do Not Disturb
114Chapter 1: FeaturesDS2000 Software Manual
Do Not Disturb
Description
Do Not Disturb (DND) blocks incoming calls, Off-Hook Signaling and Paging announcements. An 
extension user can activate DND anytime while on a call or while their phone is idle. Once acti-
vated, incoming trunk calls still flash the line keys. The user may use the phone in the normal man-
ner for placing and processing calls.
Conditions
A system reset or power failure cancels DND.
Default Setting
Do Not Disturb enabled.
Programming Guide
Programming List
Program 1802 - Do Not Disturb (page 455)
Enter Y to enable Do Not Disturb at the extension.
Other Related Features
Attendant Position (page 24)
The attendant can have Do Not Disturb. In addition, pressing DND at the attendant actives the 
night mode for any trunks directly terminated to the attendant. LCCPU 01.00.00 Available.
DND permits an extension user to work by the phone undisturbed by incoming calls and 
announcements.
Step-by-step guide for setting up Do Not 
Disturb 
Step 1: Should an extension be allowed to enable Do Not Disturb?
• In Program 1802 - Do Not Disturb (page 455), 
enter Y to enable Do Not Disturb.
• In Program 1802 - Do Not Disturb (page 455), 
enter N to disable Do Not Disturb.
If yes
If no
If no 
						

							Do Not Disturb
DS2000 Software ManualChapter 1: Features115
Background Music (page 35)
DND does not affect the operation of Background Music.
Call Forwarding (page 43)
Call Forwarding considers an extension in DND as busy. In addition, an extension can have 
both DND and Call Forwarding enabled at the same time.
Call Forwarding Cancel (page 47)
Canceling Call Forwarding system-wide also cancels DND.
Call Waiting / Camp-On (page 51)
An extension cannot Camp-On to a busy co-worker that is in Do Not Disturb.
Callback (page 54)
An extension cannot leave a Callback for a busy co-worker that is in Do Not Disturb.
Night Service / Night Ring (page 200)
The attendant presses DND to put the system in the night mode.
Extension Hunting (page 121)
Placing an agent in DND temporarily removes it from the UCD group.
Hotline (page 160)
An extension user can press their Hotline key twice to override their Hotline partner’s DND.
Message Waiting (page 187)
An extension user can leave a Message Waiting at an extension in Do Not Disturb.
Night Service / Night Ring (page 200)
A DIL destination activates the night mode for the DIL when they press DND.
Off-Premise Extensions / On-Premise SLT Extensions (page 207)
On- and Off-Premise extensions cannot use DND.
Paging (page 214)
DND blocks Paging announcements.
Reverse Voice Over (page 245)
DND does not block Reverse Voice Over.
Feature Operation
To activate DND at your extension:
You can activate DND anytime while idle or on a call.
1. Press 
DND.
To cancel Do Not Disturb:
1. Press 
DND.N/A
DND flashes fast.
N/A
DND flashes fast.
N/A
DND goes out. 
						

							Door Box
116Chapter 1: FeaturesDS2000 Software Manual
Door Box
Description
LCCPU 01.00.00 Not available. 
						

							E911 Compatibility
DS2000 Software ManualChapter 1: Features117
E911 Compatibility
Description
LCCPU 01.00.00 Not available. 
						

							Equal Access Compatibility
118Chapter 1: FeaturesDS2000 Software Manual
Equal Access Compatibility
Description
LCCPU 01.00.00 See Toll Restriction on page 314. 
						

							Extended Ringing
DS2000 Software ManualChapter 1: Features119
Extended Ringing
Description
Extended Ringing forces an unanswered call to ring a telephone an extended number of times 
before rerouting. This helps users that cannot get to their phones quickly to pick up calls (such as a 
warehouse worker). Extended Ringing is available with the following features:
Call Forwarding
A call rings an extension with RNA call forwarding enabled for an extended period before 
routing the the forwarded destination.
Direct Inward Line
DILs ring for an extended period before routing the the overflow destination.
Transfer
Transferred trunks ring for an extended period before recalling the transferring extension.
Conditions
None
Default Setting
Disabled.
Programming Guide
LCCPU 01.00.00 Available.
Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones.
Step-by-step guide for setting up Extended 
Ringing
Step 1: Should extension have Extended Ringing capability?
• In Program 0101 - Extended Ring (page 363), 
enter Y to enable Extended Ringing.
• In Program 0101 - Extended Ring (page 363), 
enter N to disable Extended Ringing.
Step 2: When Extended Ringing is enabled, does the extension ring an adequate number of 
times before the call reroutes? 
• In Program 0403 - Number of Extended Rings 
(page 387), leave the entry at its current setting.
If yes
If no
If yes 
						

							Extended Ringing
120Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0101 - Extended Ring (page 363)
In an extension’s Class of Service, enter Y to enable Extended Ringing.
Program 0403 - Number of Extended Rings (page 387)
Set the duration of the Extended Ringing.
Other Related Features
Call Forwarding (page 43)
With Extended Ringing enabled, RNA call forwarding rings an extension for the Number of 
Extended Rings before routing to the forwarded destination.
Key Ring (page 170)
With Extended Ringing, a call rings longer at its destination before diverting to Key Ring.
Transfer (page 324)
With Extended Ringing enabled, transferred trunks ring the destination extension for the 
Number of Extended Rings before recalling the transferring extension.
Feature Operation
None• In Program 0403 - Number of Extended Rings 
(page 387), enter a new Extended Ringing value 
that meets the site’s requirements. Step-by-step guide for setting up Extended 
Ringing
If no 
						

							Extension Hunting
DS2000 Software ManualChapter 1: Features121
Extension Hunting
Description
Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings 
in sequence through the hunt group until answered at a member extension. Extension Hunting is 
helpful, for example, for a group of co-workers that share responsibility for answering calls. Each 
call cycles through the group until an available member picks it up.
There are three types of Extension Hunting:
Circular Hunting
Terminal Hunting
Uniform Call Distribution (UCD) Hunting
Circular Hunting
A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting 
list. A call unanswered at a member extension rings the next extension in the programmed list. If 
unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see 
below), Circular Hunting will occur for transferred trunk calls, DILs to a hunt group member, and 
ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.
There are four types of Circular Hunting:
Ring No Answer Trunk (Option 1)
Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing 
Intercom calls or while the member extension is busy.
Busy/Ring No Answer Trunk (Option 2)
Hunting will occur for unanswered trunk calls and for trunk calls to the member extension 
while it is busy. Hunting will not occur for ringing Intercom calls.
Busy/Ring  No Answer All  Calls (Option 3)
Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing 
Intercom calls to the member extension while it is busy.
Busy Trunk (Option 4)
Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not 
occur for unanswered trunk and ringing Intercom calls.
Circular Hunting Notes:
If a call cycles through the entire Circular Hunting group and remains unanswered, it follows 
normal recall/routing programming. For example, a transferred call will recall the transferring 
extension and, if still unanswered, go to Key Ring.
For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension 
Hunting follows the Handsfree Answerback/Forced Intercom Ringing setup at each extension.
Placing an extension in DND temporarily removes it from the Circular Hunting group. LCCPU 01.00.00 Available.
Automatically route calls to co-workers that work closely together. 
						

							Extension Hunting
122Chapter 1: FeaturesDS2000 Software Manual
Terminal Hunting
A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting 
list. A call unanswered at a member extension rings the next extension in the programmed list. The 
call will cycle through the group once, until it reaches the last extension in the list. Unlike Circular 
Hunting, the call will not cycle back to the top of the hunt list. Depending on the hunt type (see 
below), Terminal Hunting will occur for transferred trunk calls, DILs to a hunt group member, and 
ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.
Just like Circular Hunting, there are four types of Terminal Hunting:
Ring No Answer Trunk (Option 1)
Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing 
Intercom calls or while the member extension is busy.
Busy/Ring No Answer Trunk (Option 2)
Hunting will occur for unanswered trunk calls and for trunk calls to the member extension 
while it is busy. Hunting will not occur for ringing Intercom calls.
Busy/Ring  No Answer All  Calls (Option 3)
Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing 
Intercom calls to the member extension while it is busy.
Busy Trunk (Option 4)
Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not 
occur for unanswered trunk and ringing Intercom calls.
Terminal Hunting Notes:
If a call cycles through the entire Terminal Hunting group and remains unanswered, it follows 
normal recall/routing programming. For example, a transferred call will recall the transferring 
extension and, if still unanswered, go to Key Ring.
Placing an extension in DND temporarily removes it from the Terminal Hunting group.
For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension 
Hunting follows the Handsfree Answerback/Forced Intercom Ringing setup at each extension.
Uniform Call Distribution (UCD) Hunting
Like Circular and Terminal Hunting, a UCD Hunting group also consists of a group of extensions 
programmed into a hunt list. The system routes calls into a UCD group according to the frequency 
of use of the member extensions. The first extension rung is the member that has been idle the long-
est. The last extension rung is the member that has been idle the shortest.
Each member of the group is additionally associated with a UCD Master Extension Number. To 
active UCD hunting, an incoming call must route to the UCD master number. This is done by plac-
ing an Intercom call to the master number, transferring a call to the master number or setting up a 
DIL to the master number. When all members of the UCD Hunting group are busy, the call can 
route to the programmed UCD Overflow destination.
UCD Hunting Notes:
Unanswered transferred calls and DILs continue to cycle through the UCD group as long as 
an agent is available. 
Placing an extension in Do Not Disturb temporarily removes it from the UCD group.
Intercom calls to the UCD master number always ring the agent extensions.
If a UCD Group is set to overflow to Voice Mail, overflow will divert to the Voice Mail Auto-
mated Attendant.
Conditions
None