Nitsuko Ds2000 Software Manual

							Monitor / Silent Monitor
DS2000 Software ManualChapter 1: Features193
Programming List
Program 0101 - Barge-In (Intrusion) (page 362)
In an extension’s Class of Service, enter Y to allow the extension to Barge In on another exten-
sion.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Other Related Features
Attendant Position (page 24)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Conference (page 79)
An extension user cannot Monitor a Conference.
Privacy (page 226)
Privacy does not block Monitor.
Feature Operation
To Monitor a call:
1. Call busy extension.
2. Dial 6.
3. Listen to the conversation in progress.Busy tone.
N/A
Two beeps.
N/A 
						

							Multiple Directory Numbers
194Chapter 1: FeaturesDS2000 Software Manual
Multiple Directory Numbers
Description
LCCPU 01.00.00 See Call Coverage Keys on page 40. 
						

							Music On Hold
DS2000 Software ManualChapter 1: Features195
Music On Hold
Description
Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music 
lets the caller know that their calls is waiting, not forgotten. Without Music on Hold, the system 
provides silence to these types of calls. Music on Hold is available from three sources: two internal 
beep tones and an external source connected to the CPU music input terminals.  The external source 
typically connects to a customer-provided music source (such as a CD player or FM receiver).
The system provides a single external music input source. Background Music and Music on Hold 
share the same external source. For example, if Music on Hold uses a customer-provided program 
from CD, Background Music uses this source as well. The external music source connects via pins 
3 and 6 in the CPU’s 8-pin mod jack. Using the DS2000 installation cable, these pins punch down 
as 3 and 4.  For more on connecting a customer-provided music source, refer to the system’s Hard-
ware Manual.
The external music source you use must be compatible with the following specifications:
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while 
their call waits at the transfer destination.
Note:
In accordance with U.S. copyright law, a license may be required from the America Society of 
Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television 
broadcasts or music other than material not in the public domain are transmitted through the Music 
on Hold feature of telecommunications systems. Nitsuko America hereby disclaims any liability 
arising out of the failure to obtain such a license.
Conditions
None
Default Setting
External MOH enabled.LCCPU 01.00.00 Available.
Callers can listen to music while waiting for their call to go through.
Table 7: MOH Music Source Specifications
Input Impedance10K Ohms
Relative Input Level+18 dBr (+/- dBr) at 1.0 kHz 
						

							Music On Hold
196Chapter 1: FeaturesDS2000 Software Manual
Programming Guide
Programming List
Program 0201 - Music on Hold (page 367)
Enter Y for this option to enable Music on Hold system-wide.
Program 0201 - MOH on Transfer (page 367)
Enter Y for this option to enable Music on Hold for transferred calls.Step-by-step guide for setting up Music on 
Hold
Step 1: Should the system have Music on Hold?
• In Program 0201 - Music on Hold (page 367), 
enter Y to enable Music on Hold system wide.
• In Program 0201 - Music on Hold (page 367), 
enter N to disable Music on Hold system wide.
Step 2: Assign the Music on Hold source.
• In Program 1003 - MOH Source (page 427), 
assign the MOH source.The options are:
0 - No MOH
1 - External at CPU terminals
2 - Tone 1 (low pitch)
3 - Tone 2 (high pitch)
4 - ACI port (currently not used)
When entering data, be sure to press VOL 
 or 
VOL 
 after entering your data. Do not press 
CONF or HOLD instead.
Step 3: Should transferred callers listen to MOH or ringback while waiting?
• In Program 0201 - MOH on Transfer (page 367), 
enter Y to enable Music on Hold for transferred 
calls.
• In Program 0201 - MOH on Transfer (page 367), 
enter N to enable ringback for transferred calls.
If yes
If no
MOH
Ringback 
						

							Music On Hold
DS2000 Software ManualChapter 1: Features197
Program 1003 - MOH Source (page 427)
Assign the MOH source for the trunk. The options are:
0 - No MOH
1 - External at CPU terminals
2 - Tone 1 (low pitch)
3 - Tone 2 (high pitch)
4 - ACI port ( currently not used). 
When entering data, be sure to press VOL 
 or VOL  after entering your data. Do not press 
CONF or HOLD instead.
Other Related Features
Background Music (page 35)
Background Music and Music on Hold share the same external music source.
Hold (page 156)
If installed, Music on Hold plays to callers on Hold
Intercom (page 165)
Music on Hold plays to Intercom callers on Hold. Intercom callers always hear internal Tone 1.
Park (page 218)
If installed, Music on Hold plays to parked callers.
Transfer (page 324)
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH 
while their call waits at the transfer destination.
Feature Operation
Music on Hold is automatic once enabled. 
						

							Names for Extensions and Trunks
198Chapter 1: FeaturesDS2000 Software Manual
Names for Extensions and Trunks
Description
Extensions and trunks can have names instead of just circuit numbers. These names show on a key-
set’s display when the user places or answers calls. Extension and trunk names make it easier to 
identify callers. The user does not have to refer to a directory when processing calls. Extension and 
trunk names can consist of upper and lower case letters,spaces and punctuation. Trunk names can 
be up to 20 characters long. Extension names can be up to 15 characters long. 
Extension names display when placing or answering Intercom calls. Trunk names display when 
using the following features:
Central Office Calls, Answering
Central Office Calls, Placing
Direct Inward Line
Direct Trunk Access
Directed Call Pickup
Last Number Redial
Line Keys
Loop Keys
Night Service / Night Ring
Park
Speed Dial
Transfer
Refer to  Programming Names and Text Messages on page 361 when entering names.
Conditions
None
Default Setting
No extension names assigned (the extension’s number displays instead).
All trunk names are TRUNK followed by the trunk’s number (e.g., TRUNK 2 for trunk 2). LCCPU 01.00.00 Available.
Names help identify trunks and extension. 
						

							Names for Extensions and Trunks
DS2000 Software ManualChapter 1: Features199
Programming Guide
Programming List
Program 1001 - Trunk Extension Number (page 416)
Enter the name for the trunk port. The trunk name can be up to 20 characters long.
Program 1801 - Extension Name (page 449)
Enter the name for the extension port. The extension name can be up to 15 characters long.
Other Related Features
See the list under Description above.
Feature Operation
Trunk and extension names automatically display once programmed.Step-by-step guide for setting up Names for 
Extensions and Trunks
Step 1: Do you want to program names for trunks?
• In Program 1001 - Trunk Name (page 416), 
assign names to trunks (up to 20 characters).
• In Program 1001 - Trunk Name (page 416), do 
not change the trunk names from their default 
entries.
Step 2: Do you want to program names for extensions.
• In Program 1801 - Extension Name (page 449), 
assign names to extensions (up to 15 characters).
• In Program 1801 - Extension Name (page 449), 
do not change the extension names from their 
default entries.
If yes
If no
If yes
If no 
						

							Night Service / Night Ring
200Chapter 1: FeaturesDS2000 Software Manual
Night Service / Night Ring
Description
Night Service redirects trunk calls to their night mode destination. Typically, the attendant or supervi-
sor activates Night Service after normal working hours, when most emplo yees are unavailable to 
answer calls. There are two basic types of Night Service:  Assigned Night Answer and Universal Night 
Answer. Uni versal Night Answer (UNA) allows a user to pick up a call ringing the system at night.
Assigned Night Answer rings extensions directly at Night, providing specific answering points for 
Night Service calls. (For example, you can program trunks to ring the security station at night.) 
With UNA, an employee can go to any telephone and dial a UNA code to answer the call. The 
extension does not need to have a line/loop key assigned for the ringing call. 
Following are the four basic types of Night Service operation for a trunk. Note that only option 3 
enables Universal Night Answer.
Option 1: Key Ring Day and Night
The trunk is a Key Ring trunk during the day and at night. The trunk rings according to the 
settings in Program 1805 - Ring Assignments (page 466). An extension’s Night Key (if pro-
grammed) controls the day/night mode of the trunk. The trunk will not enable Universal Night 
Answer pickup. Turn to Key Ring on page 170 for more on setting up Key Ring trunks.
Option 2: Key Ring During the Day, DIL at Night
The trunk is a Key Ring trunk during the day and a DIL at night. During the day, the trunk 
rings according to the settings in Program 1805 - Ring Assignments (page 466).  At night, 
the trunk rings the DIL destination (i.e., extension, Ring Group UCD Hunting group or Voice 
Mail). An extension’s Night Key (if programmed) controls the day/night mode of the trunk. 
The trunk will not enable Universal Night Answer pickup. Turn to Key Ring on page 170 for 
more on setting up Key Ring trunks. Turn to Direct Inward Line on page 88 for more on set-
ting up Direct Inward Lines.
Option 3: DIL During the Day, Key Ring at Night
The trunk is a DIL during the day and a Key Ring trunk at night. The trunk rings the DIL des-
tination during the day and rings according to the settings in  Program 1805 - Ring Assign-
ments (page 466) at night. The DIL destination’s DND key controls the night mode of the 
trunk. If the DIL destination is extension 300 (normally the attendant), pressing the DND key 
also enables Universal Night Answer pickup. Turn to Direct Inward Line on page 88 for more 
on setting up Direct Inward Lines. Turn to Key Ring on page 170 for more on setting up Key 
Ring trunks. 
Option 4: DIL Day and Night
The trunk is a DIL during the day and at night. The DIL destination’s DND key controls the 
night mode of the trunk. Pressing the DND key will not enable Universal Night Answer 
pickup. Turn to Direct Inward Line on page 88 for more on setting up Direct Inward Lines. 
By default key 11 on attendant keyset is a Night key. This allows the attendant to activate the Night 
Mode system-wide.LCCPU 01.00.00 Available.
Use Night Service to reroute calls after hours. 
						

							Night Service / Night Ring
DS2000 Software ManualChapter 1: Features201
Conditions
None
Default Setting
Trunks 1-8 ring extensions on line keys 1-8 in the day and at night.
Key 11 on the attendant’s keyset is a the Night key.
Programming Guide
Step-by-step guide for setting up Night 
Service / Night Ring (Page 1 of 2)
Step 1: Should extension be able to put Key Ring trunks into the night mode?
• In Program 0101 - Activate Night Mode 
(page 364), enter Y to allow extensions with the 
assigned Class of Service to put the system in the 
night mode. This capability is normally reserved 
for attendants.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
•T
o put a Night key on a keyset:
In Program 1701 - Night Key (page 438), assign a 
key as a Night key (code 18 + CLEAR).
•T
o put a Night key on a DSS Console:
In Program 1704 - Night Key (page 446), assign a 
key as a Night key (code 18 + CLEAR).
• In Program 0101 - Activate Night Mode 
(page 364), enter N to prevent extensions with the 
assigned Class of Service from putting the system 
in the night mode.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
• In Program 1701 - Night Key (page 438), and 
Program 1704 - Night Key (page 446), do not 
assign Night keys (code 18).
If yes
If no 
						

							Night Service / Night Ring
202Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0101 - Activate Night Mode (page 364)
Enter Y to allow an extension to activate the Night Mode for Key Ring trunks.
Program 1003 - Direct Termination (Day) (page 426)
To enable UNA pickup for a trunk (e.g., ** + 01 at night), terminate the trunk to extension 300 
during the day. UNA pickup only applies to Option 3.
Program 1003 - Direct Termination (Night) (page 426)
To enable UNA pickup for the trunk (e.g., ** + 021 at night), terminate the trunk to Key Ring 
at night (by pressing CLEAR). UNA pickup only applies to Option 3.
Program 1701 -  Night Key (page 438)
Assign a programmable key as a Night Key (code 18 + CLEAR). Pressing the Night Key puts 
trunks terminated to Key Ring during the day into the night mode.
Program 1704 -  Night Key (page 446)
Assign a DSS  Console key as a Night Key (code 18 + CLEAR). Pressing the Night Key puts 
trunks terminated to Key Ring during the day into the night mode.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Program 1803 - Extension Line Access Assignments (page 461)
For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming 
only. 2 = Outgoing only, 3 = Full access).
Step 2: Do you want Key Ring trunks to ring extensions at night?
• In Program 1805 - Ring Assignment (page 466), 
for each trunk at each extension assign option 2 
(ringing day and night), option 3 (night ring only) 
or option 4 (delay ring day and night).
•Program 1803 - Extension Line Access Assign-
ments (page 461), for each trunk at each exten-
sion be sure to assign access option 1 (incoming 
only) or 2 (outgoing only).
• In Program 1805 - Ring Assignment (page 466), 
for each trunk at each extension do not assign 
option 2 (ringing day and night), option 3 (night 
ring only) or option 4 (delay ring day and night).
Step 3: Do you want trunks to enable Universal Night Answer pickup?
Implement Night Service option 3:
• In Program 1003 - Direct Termination (Day) 
(page 426), terminate the trunk to extension 300 
during the day.
• In Program 1003 - Direct Termination (Night) 
(page 426), terminate the trunk to Key Ring at 
night (by pressing CLEAR).
• Implement one of the other basic types of Night 
Service operation (option 1, 2 or 4). Step-by-step guide for setting up Night 
Service / Night Ring (Page 2 of 2)
If yes
If no
If yes
If no