Nitsuko Ds2000 Software Manual

							Voice Mail
DS2000 Software ManualChapter 1: Features343
Step 5: Do you want the Voice Mail Automated Attendant to answer trunk calls?
• In Program 1003 - Direct Termination (Day) 
(page 426), enter the Voice Mail master extension 
number (e.g., 700). The Automated Attendant will 
now also answer calls at night.
• In Program 1003 - Direct Termination (Day) 
(page 426), make sure the trunk is not terminated 
to the Voice Mail master extension number.
Step 6: Do you want the Voice Mail Automated Attendant to answer trunk calls only at 
night?
• In Program 1003 - Direct Termination (Day) 
(page 426), make sure the trunk is not terminated 
to the Voice Mail master extension.
• In Program 1003 - Direct Termination (Night) 
(page 426), enter the Voice Mail master extension 
number (e.g., 700). The Automated Attendant will 
now also answer calls when the system is in the 
night mode.
• In Program 1003 - Direct Termination (Day) 
(page 426), make sure the trunk is not terminated 
to the Voice Mail master extension number.
•Program 1003 - Direct Termination (Night) 
(page 426), make sure the trunk is not terminated 
to the Voice Mail master extension.
Step 7: When all Voice Mail ports are busy, do you want Automated Attendant calls to ring a 
designated overflow destination?
• In Program 0510 - Overflow Destination 
(page 402), enter the Voice Mail overflow destina-
tion. The destination can be an extension, Ring 
Group master number of a UCD Group master 
number.
• In Program 0510 - Overflow Destination 
(page 402), press CLEAR to remove the overflow 
destination.
Step 8: When all Voice Mail ports are busy, do calls wait for the proper interval before ring-
ing the overflow destination?
• In Program 0401 - ACD/UCD Overflow 
(page 377), leave the ACD/UCD Overflow inter-
val at its currently assigned value.
• In Program 0401 - ACD/UCD Overflow 
(page 377), change the ACD/UCD Overflow 
interval to meet the site requirements. Step-by-step guide for setting up Voice Mail 
(Page 2 of 4)
If yes
If no
If yes
If no
If yes
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344Chapter 1: FeaturesDS2000 Software Manual
Step 9: Do calls ring the Voice Mail overflow destination for the proper interval before 
diverting to Key RIng?
• In Program 0401 - DIL No Answer (page 376), 
leave the DIL No Answer interval at its currently 
assigned value.
• In Program 0401 - DIL No Answer (page 376), 
change the DIL No Answer interval to meet the 
site requirements.
Step 10: Should extension have Conversation Record capability?
• If you w
ant the Conversation Record key on the 
keyset:
In Program 1701 - Voice Mail Record Key 
(page 438), assign a keyset programmable key as 
a Voice Mail Record key (code 17).
• If you w
ant the Conversation Record key on the 
DSS Console:
In Program 1704 - Voice Mail Record Key 
(page 446), assign a DSS Console key as a Voice 
Mail Record key (code 17).
• In Program 0101 - Conversation Record 
(page 365), enter Y to enable Conversation 
Record in an extension’s Class of Service.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
• In Program 1701 - Voice Mail Record Key 
(page 438), make sure a keyset key is not 
assigned as a Voice Mail Record key (code 17).
• In Program 1704 - Voice Mail Record Key 
(page 446), make sure a DSS Console key is not 
assigned as a Voice Mail Record key (code 17).
• In Program 0101 - Conversation Record 
(page 365), enter Y to enable Conversation 
Record in an extension’s Class of Service.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions. Step-by-step guide for setting up Voice Mail 
(Page 3 of 4)
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If no
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							Voice Mail
DS2000 Software ManualChapter 1: Features345
Programming List
Program 0101 - Conversation Record (page 365)
Enter Y to enable Conversation Record in an extension’s Class of Service. If enabled, the user 
can press either their Conversation Record key or the RECORD soft key to initiate recording. 
If disabled (N), the user cannot record conversations into their mailbox.
Program 0201 - Voice Mail Installed (page 368)
Enter Y to enable Voice Mail.
Program 0201 - Voice Mail Master Extension Number (page 368)
Enter the number of the Voice Mail master extension (e.g., 700).
Program 0401 - DIL No Answer (page 376)
A call rings the Voice Mail overflow destination for this interval before diverting to Key Ring.
Program 0401 - ACD/UCD Overflow (page 377)
When all Voice Mail ports are busy, a call rings the overflow destination after this interval.
Program 0510 - Group Number (page 402)
Program 0510 - Hunt Group Master Number (page 402)
Select an available UCD Hunt Group and assign the master number (100-899, excluding trunk 
extension numbers 401-416).
Program 0510 - Overflow Destination (page 402)
Assign the Voice Mail overflow destination. The destination can be an extension, Ring Group 
Master Number, or UCD Group Master Number
Program 1003 - Direct Termination (Day) (page 426)
To have the Voice Mail Automated Attendant answer the trunk in the day or at night, assign 
the Voice Mail master number (e.g., 700) as the day termination.
Step 11: Should extension have access to a Message Center?
• If you w
ant the Message Center key on the key-
set:
In Program 1701 - Message Center Key 
(page 439), assign a keyset programmable key as 
a Message Center key (code 24). You must also 
enter the Message Center mailbox number (300-
331).
• If you w
ant the Message Center key on the DSS 
Console:
In Program 1704 - Message Center Key 
(page 447), assign a DSS Console key as a Mes-
sage Center key (code 24). You must also enter 
the Mesage Center mailbox number (300-331).
• In Program 1701 - Message Center Key 
(page 439), make sure a keyset key is not 
assigned as a Message Center key (code 24).
• In Program 1704 - Message Center Key 
(page 447), make sure a DSS Console key is not 
assigned as a Message Center key (code 22). Step-by-step guide for setting up Voice Mail 
(Page 4 of 4)
If yes
If no 
						

							Voice Mail
346Chapter 1: FeaturesDS2000 Software Manual
Program 1003 - Direct Termination (Night) (page 426)
To have the Voice Mail Automated Attendant answer the trunk at night (if it has a different ter-
mination in the day), assign the Voice Mail Master number (e.g., 700) as the night termination. 
If the day termination above is the Voice Mail master, the system ignores the assignment in 
this program.
Program 1701 -  Voice Mail Record Key (page 438)
Assign a programmable key on an extension as a Voice Mail Record key (code 17).
Program 1701 -  Message Center Key (page 439)
Assign a programmable key as a Voice Mail Message Center key (code 24). The option is the 
extension number assigned as the Message Center (300-331).
Program 1704 -  Voice Mail Record Key (page 446)
Assign a programmable key on an extension as a Voice Mail Record key (code 17).
Program 1704 -  Message Center Key (page 447)
Assign a programmable key as a Voice Mail Message Center key (code 24). The option is the 
extension number assigned as the Message Center (300-331).
Program 1801 - Extension Circuit Type (page 449)
Enter 15 for each Voice Mail analog port connected to an ASTU PCB.
Enter 21 for each Voice Mail analog port connected to a 2-OPX Module.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Program 1802 - Voice Mail Port (page 457)
Enter Y for each analog extension connected to Voice Mail.
Program 1807 - Hunt Type (page 469)
For each extension designated as a Voice Mail port in Program 1802 - Voice Mail Port 
(page 457), enter hunt type 05 (for UCD hunting).
Program 1807 - Hunt Master Number (page 470)
Enter the extension hunting group master number created for Voice Mail in Program 0510 - 
Hunt Group Master Number (page 402).
Other Related Features
Attendant Position (page 24)
TRF transfers to the attendant from the Voice Mail Automated Attendant flash the Opera-
tor Call key and the Ring Indicator lamp. The call does not flash a line/loop key. (Note that 
Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.)
UTRF transfers to the attendant from the Voice Mail Automated Attendant flash the 
trunk’s line/loop key and the Ring Indicator lamp.
Call Forwarding (page 43)
You can forward calls Voice Mail.
Direct Inward Line (page 88)
The Voice Mail Automated Attendant will answer a DIL terminated to the Voice Mail Mas-
ter Number.
 If a DIL is terminated to the Voice Mail master number, a System Mode key (code 18 + 
the Voice Mail number) controls the night mode status of the DIL.
Direct Station Selection (DSS) Console (page 98)
A DSS Console can have Voice Mail Record and Message Center keys.
Extension Hunting (page 121)
For Terminal and Circular Hunting, unsupervised transfers (UTRF) from the Voice Mail Auto-
mated Attendant route like trunk calls. Supervised transfers (TRF) from the Voice Mail Auto-
mated Attendant route like Intercom calls. In either case, unanswered calls eventually route 
the initially called extension’s mailbox.
Message Waiting (page 187)
A system can have either Voice Mail or Message Waiting activated — not both. 
						

							Voice Mail
DS2000 Software ManualChapter 1: Features347
Ringdown Extension (page 249)
If the Ringdown destination is the Voice Mail master number, the Ringdown Extension user 
hears the Voice Mail main greeting (“Please enter your mailbox number”) after the call con-
nects.
Feature Operation
Calling Your  Mailbox
To call your mailbox:
Your Voice Mail key flashes fast when you have new messages in your mailbox..
1. Press 
ICM.
2. Press 
MW.
OR
Dial Voice Mail master number (e.g., 700) followed by your mailbox number.
Your mailbox number is normally the same as your extension number. You may option-
ally dial a co-worker’s mailbox – or use this procedure to call your mailbox from a co-
worker’s phone.
3. If requested by Voice Mail, enter your security code.
Your MW LED goes out.
Leaving a Message
To leave a message in a mailbox of an unanswered extension:
The extension you call can be busy, in DND or unanswered. 
1. Press 
MW.
The Voice Mail system will prompt you to leave a message.
Forwarding Calls to your Mailbox
To activate or cancel Call Forwarding:
1. Press 
ICM.
2. Dial 
*3.
3. Dial Call Forwarding type:
0 = Cancel forwarding
2 = Busy/No Answer
4 = Immediate
6 = No answer
4. Press
 MW.
5. Press 
SPK to hang up.
Your DND key is on while our calls are forwarded.Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on.
Dial tone stops.
ICM and SPK on. 
						

							Voice Mail
348Chapter 1: FeaturesDS2000 Software Manual
Transferring Calls to a Mailbox
To Transfer your active call to a mailbox:
Method 
A
1. Press ICM.
2. Press 
MW and dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 
301).
This number can be your mailbox number (if you’re away from your desk) or a co-
worker’s mailbox number.
If you want to Transfer the call to the Voice Mail Automated Attendant, dial the Voice 
Mail master number in stead of pressing MW and dialing an extension number.
3. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.
Method B
1. Press ICM.
2. Press DSS key for co-worker’s extension + 
MW.
3. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.
Method C
1. Press keyset or DSS Console Hotline key.
2. Press 
MW.
3. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.
Recording your call
To record your active call in your mailbox:
Only one party on a call can use Conversation Record at any one time. This includes 
Intercom calls and Conference calls.
1. Press Voice Mail Record key.
The key lights green while the system calls your mailbox. Once recording begins, the 
key flashes fast you and your caller hear the voice prompt “Recording.”
You can also have a Record key on your DSS Console. It lights red while the system 
calls your mailbox and flashes fast once recording begins.
Personal Answering Machine Emulation
To activate Answering Machine Emulation:
1. Press 
ICM.Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on. 
						

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DS2000 Software ManualChapter 1: Features349
2. Dial *3.
3. Dial 
7.
4. Dial Answering Machine Emulation option (2 or hang up to forward all calls, 7 to forward just 
trunk calls).
5. Press 
SPK to hang up.
To cancel Answering Machine Emulation:
1. Press 
ICM.
2. Dial 
*30.
3. Press 
SPK to hang up.
When Answering Machine Emulation broadcasts your caller’s message, you can:
Do nothing to have the caller’s message automatically recorded in your mailbox,
Lift the handset to intercept the call and speak to your caller.
Checking Your  Messages
To check your messages:
1. Press 
MW.
You see: Number of MSG = n (where n is the number of new messages in your mail-
box).
Using the Message Center
The Message Center key flashes fast (green) when there are new messages not listened 
to in the Message Center mailbox..
1. Press 
SPK or lift handset.
2. Press the Message Center key.
3. If requested by Voice Mail, enter the security code for the Message Center mailbox.
Your MW LED goes out.Dial tone stops.
ICM and SPK on.
Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on. 
						

							Voice Over
350Chapter 1: FeaturesDS2000 Software Manual
Voice Over
Description
Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice 
Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting 
party. The keyset extension user can respond to the interrupting party without being heard by the 
original caller. If desired, the keyset extension user can easily switch between their original caller 
and the interrupting co-worker. The original caller and the interrupting party can never hear each 
other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with 
another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The 
lawyer could then give the paralegal instructions on how to handle the situation — all without the 
original client hearing the conversation.
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.
Voice Over uses a system Converence circuit. The following table shows the system’s Conference 
capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Conditions
None
Default Setting
Disabled
Programming List
Program 1802 - Off-Hook Signaling for Intercom Calls (page 455)
Enter 3 for each extension that should be able to receive Voice Over. LCCPU 01.00.00 Available.
Get through to a co-worker busy on a handset call — without interrupting their call.
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)32
Maximum simultaneous conferences 8
Maximum parties in any one Conference
(trunks and/or extensions)8 
						

							Voice Over
DS2000 Software ManualChapter 1: Features351
Other Related Features
Call Coverage Keys (page 40)
An extension can Voice Over after calling a co-worker by pressing their Call Coverage key.
Conference (page 79)
An extension user cannot Voice Over to a co-worker busy on a Conference call.
Direct Station Selection (DSS) (page 95)
An extension can Voice Over after using Direct Station Selection to call a co-worker.
Headset Compatibility (page 154)
An extension user cannot Voice Over to a co-worker in the headset mode.
Hotline (page 160)
An extension cannot Voice Over after calling a co-worker by pressing their Hotline key.
Intercom (page 165)
An extension user can Voice Over to a co-worker busy on an Intercom call.
Message Waiting (page 187)
An extension user cannot leave a Message Waiting after using Voice Over.
Off-Hook Signaling (page 205)
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get 
through.
Single Line Telephones (page 260)
An SLT can initiate a Voice Over but cannot receive a Voice Over.
Speed Dial (page 263)
An extension user can Voice Over after calling a co-worker by using Personal Speed Dial.
Transfer (page 324)
An extension user can Voice Over after making a Screened Transfer and hearing busy/ring 
tone.
Feature Operation
To initiate a Voice Over to a busy extension:
You can only leave a Voice Over if you hear busy/ring tone.
1. Dial 
9.
To respond to a Voice Over alert tone to your extension:
1. Press and hold 
MIC.
Release MIC to talk to your initial caller. You can repeat this procedure as long as the 
Voice Over initiator doesn’t hang up.Two beeps, then you can speak with your co-worker.
N/A
Two beeps while on a handset call.
N/A. 
						

							Voice Prompting Messages
352Chapter 1: FeaturesDS2000 Software Manual
Voice Prompting Messages
Description
LCCPU 01.00.00 Not available.