Nitsuko Ds2000 Software Manual
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Central Office Calls, Placing DS2000 Software ManualChapter 1: Features63 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. A user can place a call by: Pressing a Line Key Any keyset can have line keys for one-touch access to specific trunks. See Line Keys on page 176 for more. Pressing a Loop Key Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist of one or more Trunk Groups. See Loop Keys on page 179 for more. Using Line Dial-Up With Line Dial-Up, a user can select a specific trunk by pressing ICM and dialing the Line Dial-Up code (#9) followed by the trunk number (1-16). Using Direct Trunk Access Direct Trunk Access allows a user to access a trunk by pressing ICM and dialing the trunk’s extension number (e.g., 401 for trunk 1, 402 for trunk 2. etc.).See Direct Trunk Access on page 106 for more. Dialing a Trunk Group Access Code User’s can also place trunk calls by pressing ICM and dialing a Trunk Group Access Code (90- 98). See Trunk Groups on page 335 for more. Trunk Group Routing If the system has Trunk Group Routing enabled, user’s get the first available trunk when the press ICM and dial 9. See Trunk Group Routing on page 329 for more. Conditions Systems using Trunk Groups or Trunk Group Access should use the hybrid FCC registration number (i.e., the number that ends in MF-E). Look at the label on the bottom of your equip- ment cabinet for more information. Per FCC regulations, do not set 1001- Trunk Transmit Gain on page 417 higher than 0 dB. Default Setting Keys 1-8 are line keys, keys 9 and 10 are Fixed Loop keys for trunk group 0, key 11 is an Auto Timer key and key 12 is an All Call Page key. (The last key on an attendant telephone is automati- cally an Operator Call key.)LCCPU 01.00.00 Available. Customize the call placing options to meet the site requirements and each individual’s needs.
Central Office Calls, Placing 64Chapter 1: FeaturesDS2000 Software Manual Programming Guide Step-by-step guide for setting up Central Office Calls, Placing (Page 1 of 4) Step 1: Check to be sure each trunk’s circuit type and loop length setting matches the con- nected trunk circuit. • In Program 1001 - Trunk Circuit Type (page 416), enter the correct circuit type for each trunk (51 = loop start DTMF, 52 = loop start DP). • In Program 0402 - Codec Digitizing Method (page 382), be sure to always set this option to 0 (µ-law companding enabled). Do not set this option to 1. • In Program 1001 - Loop Length (page 420), use this option to compensate for a trunk’s loop length. Use the short option (1) only when the system is very close to the central office or behind a PBX. Use the long option (2) for normal instal- lations. Step 2: Review System Timers, Trunks on page 300 for compatibility with the connected telco or PBX/Centrex. Step 3: Are connected trunks DTMF or Dial Pulse (DP)? • In Program 0402 - Manual DTMF Tone On (page 381), set the DTMF on duration for com- patibility with the connected telco or PBX. •Program 0402 - Manual DTMF Tone Off (page 381), se the DTMF off duration for compat- ibility with the connected telco or PBX. • In Program 0402 - DP Make Timer (page 380), set the DP make (on) interval for compatibility with the connected telco or PBX. • In Program 0402 - DP Break Timer (page 380), set the DP break (off) interval for compatibility with the connected telco or PBX. • In Program 0402 - DP Interdigit Timer (page 380), set the DP interdigit (time between digits) interval for compatibility with the con- nected telco or PBX. Step 4: For Direct Trunk Access, should trunk extension numbers be left at their default set- ting (e.g., 401-416). • In Program 0504 - Trunk Port Extension Numbers (page 396), leave the trunk extension numbers at their default settings (401-416). DTMF DP If yes
Central Office Calls, Placing DS2000 Software ManualChapter 1: Features65 • In Program 0504 - Trunk Port Extension Numbers (page 396), change the trunk extension numbers to meet the site requirements (e.g., 501-516). Step 5: Should trunk names be left at their default setting (Trunk 1, Trunk 2 etc.). • In Program 0504 - Trunk Port Extension Numbers (page 396), leave the trunk names at their default setting. • In Program 0504 - Trunk Port Extension Numbers (page 396), change the trunk names to meet the site requirements. Step 6: Set the trunk access options at each extension for each trunk. • In Program 1803 - Extension Line Access Assign- ments (page 461), enter 0 to prevent both incom- ing and outgoing access on the trunk. • In Program 1803 - Extension Line Access Assign- ments (page 461), enter 1 to allow incoming access only. • In Program 1803 - Extension Line Access Assign- ments (page 461), enter 2 to allow outgoing access only. • In Program 1803 - Extension Line Access Assign- ments (page 461), enter 3 to allow full access (both incoming and outgoing). Step 7: Should extension have line keys for placing trunk calls? • In Program 1701 - Line Key (page 436), assign programmable keys as line keys (code 03). The options are 01-16 (trunks 1-16). • In Program 1701 - Line Key (page 436), make sure no keys are assigned as line keys (code 03). • In Program 1701 - Switched Loop Key (page 436), or in Program 1701 - Fixed Loop Key (page 436), assign a loop key to any extension without line keys. This allows the extension to answer trunk calls. Step 8: Should DSS Console have line keys for placing trunk calls? • In Program 1704 - Line Key (page 444), assign programmable keys as line keys (code 03). The options are 01-16 (trunks 1-16). Step-by-step guide for setting up Central Office Calls, Placing (Page 2 of 4) If no If yes If no No access Incoming Outgoing Full If yes If no If yes
Central Office Calls, Placing 66Chapter 1: FeaturesDS2000 Software Manual • In Program 1704 - Line Key (page 444), make sure no keys are assigned as line keys (code 03). Step 9: Should extension user have single digit (dial 9) access to outside calls? • In Program 0501 - Single Digit Access (page 395), enter Y. • In Program 1802 - Station’s Dial 9 Group (page 456), assign the Trunk Group (0-8) the sta- tion will select after the user dials 9. • In Program 1002 - Trunk Groups (page 424), assign trunks to Trunk Groups. • In Program 0501 - Single Digit Access (page 395), enter N. Users dial 9 followed by the Trunk Group number (0-8). • In Program 1002 - Trunk Groups (page 424), assign trunks to Trunk Groups (0-8). Step 10: Should extension have Line Dial-up capability (i.e., the ability to dial #901-#916). • In Program 1802 - Line Dial Up (page 456), Enter Y. • In Program 1802 - Line Dial Up (page 456), enter N. Step 11: While on a trunk call, is a user’s conversation transmitted to the caller at a confort- able level? • In Program 1001 - Trunk Transmit Gain (page 417), leave this option at its current setting. • In Program 1001 - Trunk Transmit Gain (page 417), increase or decrease the trunk trans- mit gain for the optimum transmission level for the connected telco or PBX. Step 12: While on a trunk call, is the conversation received by the user at a confortable level? • In Program 1001 - Trunk Receive Gain (page 419), leave this option at its current setting. • In Program 1001 - Trunk Receive Gain (page 419), increase or decrease the trunk receive gain for the optimum reception level for the con- nected telco or PBX. Step-by-step guide for setting up Central Office Calls, Placing (Page 3 of 4) If no If yes If no If yes If no If yes If no If yes If no
Central Office Calls, Placing DS2000 Software ManualChapter 1: Features67 Programming List Program 0402 - Line Response (page 378) When the system fails to detect loop current on a trunk, it will wait this interval before mark- ing the trunk as defective. Be sure the value you enter is compatible with the local telco. Program 0402 - Force Idle (Trunk Guard Time) (page 379) Set the guard time for trunks. When the system disconnects a trunk (e.g., after a user hang up), the system keeps the line idle until this timer expires. The Trunk Guard Time helps prevent call collisions. Step 13: Do trunks inadvertantly disconnect while users are on a call? • In Program 0402 - Loop Current Detection Time (page 382), set the loop disconnect interval for compatibility with the connected telco or PBX. • In Program 0402 - Loop Current Detection Time (page 382), leave this option at its current setting. Step 14: Do users ever experience call colissions (i.e., connect to an incoming call while placing an outgoing call)? • In Program 0402 - Force Idle (Trunk Guard Time) (page 379), lengthen the trunk guard time. • In Program 0402 - Force Idle (Trunk Guard Time) (page 379), leave the trunk guard time at its cur- rent setting. Step 15: If the system encounters a defective trunk while placing a call, does it wait the proper interval before automatically cycling to the next trunk? • In Program 0402 - Line Response (page 378), leave this interval at its current setting. • In Program 0402 - Line Response (page 378), set the Line Response interval to meet the site’s requirements. Step 16: Should 4 be the first digit in the Direct Trunk Access code? • In Program 0501 - Numbering Plan (page 392), leave the parameters for digit 4 at their default settings. • In Program 0501 - Numbering Plan (page 392), set up another digit (in place of 4) that meets the site’s requirements. Step-by-step guide for setting up Central Office Calls, Placing (Page 4 of 4) If yes If no If yes If no If yes If no If yes If no
Central Office Calls, Placing 68Chapter 1: FeaturesDS2000 Software Manual Program 0402 - DP Make Timer (page 380) Set the duration of the Dial Pulse Make signal (i.e., relay closed). This is the “on” time in a Dial Pulse digit. Set this timer for compatability with the connected telco or PBX/Centrex. Keep in mind that there are three components of a Dial Pulse digit: Make interval, Break interval and Interdigit interval. Program 0402 - DP Break Timer (page 380) Use this timer to set the duration of the Dial Pulse Break signal (i.e., relay open). This is the “off” time in a Dial Pulse digit. Set this timer for compatability with the connected telco or PBX/Centrex. Program 0402 - DP Interdigit Timer (page 380) Set the duration of the Dial Pulse Interdigit signal (i.e., relay open time between each digit). Set this timer for compatability with the connected telco or PBX/Centrex. Program 0402 - Manual DTMF Tone On (page 381) Set the duration of DTMF digits for trunk calls manually dialed by an extension user. This is required because the system buffers the digits the user dials. Set this timer for compatibility with the connected telco or PBX/Centrex. Program 0402 - Manual DTMF Tone Off (page 381) Set the duration of the interval between DTMF digits for trunk calls manually dialed by an extension user. This is required because the system buffers the digits the user dials. Set this timer for compatibility with the connected telco or PBX/Centrex. Program 0402 - Loop Current Detection Time (page 382) Set the loop disconnect interval for trunk calls. If the system detects a loop current interrup- tion longer than this interval it assumes the telco has disconnected the trunk. It then returns the trunk trunk to idle. Program 0402 - Codec Digitizing Method (page 382) Be sure this option is always set to 0 ( µ-law companding enabled). Do not set this option to 1 (A-law companding enabled). Program 0501 - Numbering Plan (page 392) Review this option when if you want to change the digits user’s dial for Direct Trunk Access (normally 4 followed by the trunk number). Program 0501 - Single Digit Access (page 395) Use this option to enable or disable single digit access. If enabled (Y), users can dial 9 to select their assigned dial 9 Trunk Group. If disabled, users must dial 9 followed by the Trunk Group number (0-8 for Trunk Groups 0-8). Program 0504 - Trunk Port Extension Numbers (page 396) Assign extension numbers and names to trunk ports. Program 1001 - Trunk Circuit Type (page 416) Set the trunk’s circuit type for compatiblity with the connected telco or PBX. The options are 51 (loop start DTMF), 52 (loop start DP), 53 (ground start DTMF) or 54 (ground start DP). Program 1001 - Trunk Transmit Gain (page 417) Set the trunk’s transmit gain (0-60) to compensate for the transmit gain characteristics of the connected telco or PBX. Program 1001 - Trunk Receive Gain (page 419) Set the trunk’s receive gain (0-60) to compensate for the receive gain characteristics of the connected telco or PBX. Program 1001 - Loop Length (page 420) Use this option to compensate for a trunk’s loop length. Use the short option (1) only when the system is very close to the central office or behind a PBX. Use the long option (2) for nor- mal installations. Program 1002 - Trunk Groups (page 424) Assign trunk Trunk Groups (0-8). Program 1701 - Line Key (page 436) Assign a programmable key on a extension as a line key (code 03). The options are 01-16 (trunks 1-16). Program 1704 - Line Key (page 444) Assign a programmable key on a DSS Console as a line key (code 03). The options are 01-16 (trunks 1-16).
Central Office Calls, Placing DS2000 Software ManualChapter 1: Features69 Program 1802 - Line Dial Up (page 456) Enter Y to allow an extension to access lines 1-16 by dialing trunk access codes #901-#916. Program 1802 - Station’s Dial 9 Group (page 456) Assign the trunk group (0-8) a user accesses when they dial 9 for an outside line or press a switched loop key. This option does not apply to systems with ARS installed. Program 1802 - Key Access to Outbound Lines (page 457) Enter Y to enable an extension user to press a Programmable Function Key to access and out- side line. Program 1803 - Extension Line Access Assignments (page 461) For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming only. 2 = Outgoing only, 3 = Full access). Program 1804 - Trunk Group Access (page 464) For each extension, enter Y to allow or N to prevent outgoing trunk group access. The system always allows incoming trunk group access. Other Related Features Automatic Handsfree (page 30) With Automatic Handsfree, an extension user can press a line key to place a trunk call without first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing SPK. Call Timer (page 48) The Call Timer helps a user keep track of the time they spend on the phone. Dial Number Preview (page 84) Dial Number Preview allows an extension user to review a number before the system dials it out. Direct Trunk Access (page 106) Direct Trunk Access allows an extension user to seize an individual trunk and place a call without restriction. Dial Tone Detection (page 86) Refer to this feature for the specifics on how the system handles Dial Tone Detection. Equal Access Compatibility (page 118) The system is compatible with Equal Access numbers (e.g., 10-10-321). Last Number Redial (page 174) Easily redial the last number dialed. Line Keys (page 176) Line Keys give a user one-touch access to specific trunks. Loop Keys (page 179) An extension user may also be able to press a Loop Key to place an outside call. Save Number Dialed (page 254) Save a number you dialed, then easily redial it later on. Speed Dial (page 263) You can store outside numbers in Speed Dial bins for quick access to frequently called num- bers. System Timers, Trunks (page 300) Always review the system’s trunk timers for compatibility with the connected telco or PBX/ Centrex. Trunk Group Routing (page 329) With Trunk Group Routing enabled, an extension user can dial 9 to place a trunk call. Trunk (Line) Queuing / Trunk Callback (page 332) An extension user can queue for a busy trunk, or queue and hang up to leave a callback for a busy trunk.
Central Office Calls, Placing 70Chapter 1: FeaturesDS2000 Software Manual Feature Operation To place a call over a specific trunk using a line key: 1. Lift handset. 2. Press line key. You may also be able to press a Loop Key. See Loop Keys on page 179 for more. 3. Dial outside number. To place a call over a specific trunk (using Line Dial-up or Direct Trunk Access): 1. Lift handset. 2. Press ICM. If you hear busy tone, you may be able to dial 2 to queue for the busy trunk. See Trunk (Line) Queuing / Trunk Callback on page 332 for more. 3.For Line dial-up: Dial #9 followed by the trunk number (e.g., #901 for trunk 1). OR For Direct Trunk Access: Dial 4 plus the trunk number (e.g., 401 for trunk 1). 4. Dial outside number. To place a call over a trunk group: 1. Lift handset. 2. Press ICM. 3. Dial trunk group code (90-98). If you hear dial tone as soon as you dial 9, your system has Trunk Group Routing enabled. SeeTrunk Group Routing on page 329 for more. 4. Dial outside number.Trunk dial tone. Line key on. Intercom dial tone. ICM on. Trunk dial tone, followed by digits outdialing on the trunk. ICM on. Intercom dial tone. ICM on. Trunk dial tone. Line key on.
Check Key DS2000 Software ManualChapter 1: Features71 Check Key Description A display telephone user can use the CHECK key to check keyset and DSS Console Programmable Function Key assignments and Personal Speed Dial bin names. Conditions None Default Setting Enabled Programming Guide None Programming List None Other Related Features Programmable Function Keys (page 235) Check Programmable Function Key assignments. Speed Dial (page 263) Check Personal Speed Dial bin assignments. Feature Operation To check a Programmable Function Key assignment: 1. Press CHECK 2. Press the Programmable Function Key The key assignment displays. 3. Press another key or SPK to exit the check mode.LCCPU 01.00.00 Available. Quickly check keyset and DSS Console Programmable Function Key assignments. N/A SPK flashes fast.
Check Key 72Chapter 1: FeaturesDS2000 Software Manual To check a Personal Speed Dial bin name: 1. Press CHECK 2. Press the Personal Speed Dial Key. The programmed Personal Speed Dial name displays. 3. Press another key or SPK to exit the check mode.N/A SPK flashes fast.