Nitsuko Ds2000 Software Manual

							Removing Trunks and Extensions From Service
DS2000 Software ManualChapter 1: Features243
Programming List
Program 0101 - Direct Trunk Access (page 364)
Enter Y to enable an extension to use Direct Trunk Access. Note that enabling Direct Trunk 
Access allows the user to bypass Toll Restriction.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Other Related Features
Attendant Position (page 24)
Normally, system attendants should have the ability to remove trunks and extensions from ser-
vice.
Call Forwarding (page 43)
If Call Forwarding is enabled at an extension when it is removed from service, it is reinstated 
when the extension is returned to service.
Direct Trunk Access (page 106)
An extension user with Direct Trunk Access can remove trunks from service.
Selectable Display Messaging (page 256)
Removing and returning an extension to service does not cancel an extension’s Selectable 
Display Messaging.
Feature Operation
To remove or return an extension or trunk to service:
1. Press 
ICM and dial #40.
2. Dial the number of the extension you want to remove or return to service (300-331).
OR
Dial the number of the trunk you want to remove or return to service (401-416)
3. Dial 4 to return.
OR
Dial 6 to remove.
4. Press 
SPK to hang up.Dial tone.
The display on a telephone removed from service shows: Out of Service
The line key for a trunk removed from service is on (red). 
						

							Repeat Redial
244Chapter 1: FeaturesDS2000 Software Manual
Repeat Redial
Description
LCCPU 01.00.00 Not available. 
						

							Reverse Voice Over
DS2000 Software ManualChapter 1: Features245
Reverse Voice  Over
Description
While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to 
an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over 
key to make a private call to the assigned co-worker. The initial caller cannot hear the Reverse voice 
Over conversation. The private Intercom call continues until the Reverse Voice Over caller releases 
the key again. The initial handset call can be a trunk call or an Intercom call. An extension can have 
Reverse Voice Over keys for more than one co-worker.
Reverse Voice Over could help a salesperson, for example, when placing a call to an important cli-
ent. The salesperson can talk with the client and give special instructions to an assistant — without 
interrupting the initial call.
When the keyset is idle, the Reverse Voice Over key functions the same as a Hotline key. (You can-
not, however, use it to Transfer calls.) The key also shows at a glance the status of the associated 
extension:
Reverse Voice Over uses a system Conference circuit while it is active. The following table shows 
the system’s Conference capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Conditions
LCCPU 01.00.00 Available.
Privately call a co-worker while you’re busy on your handset.
Reverse Voice Over Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing fast In Do Not Disturb
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)32
Maximum simultaneous conferences 8
Maximum parties in any one Conference
(trunks and/or extensions)8 
						

							Reverse Voice Over
246Chapter 1: FeaturesDS2000 Software Manual
Default Setting
No Reverse Voice Over keys assigned
Programming Guide
Programming List
Program 1701 -  Reverse Voice Over Key (page 439)
Assign a keyset programmable key as a Reverse Voice Over key (code 23 followed by the 
assigned extension number).
Program 1704 -  Reverse Voice Over Key (page 447)
Assign a DSS Console programmable key as a Reverse Voice Over key (code 23 followed by 
the assigned extension number).
Other Related Features
Conference (page 79)
An extension user cannot add an incoming Reverse Voice Over call to a Conference.
Direct Station Selection (DSS) Console (page 98)
A DSS Console can have a Reverse Voice Over key.
Do Not Disturb (page 114)
DND does not block Reverse Voice Over.
Hold (page 156)
An extension cannot put an incoming Reverse Voice Over call on Hold.
Transfer (page 324)
While idle, an extension user cannot use their Reverse Voice Over key to Transfer calls.Step-by-step guide for setting up Reverse 
Voice Over 
Step 1: Should extension have Reverse Voice Over Capability?
•T
o put a Reverse Voice Over key on a keyset:
In Program 1701 - Reverse Voice Over Key 
(page 439), assign a Reverse Voice Over key 
(code 23 followed by the assigned extension 
number).
     OR
•
To put a Reverse Voice Over key on a DSS Console:
In Program 1704 - Reverse Voice Over Key 
(page 447), assign a Reverse Voice Over key 
(code 23 followed by the assigned extension 
number).
• In Program 1701 - Reverse Voice Over Key 
(page 439), and in Program 1704 - Reverse Voice 
Over Key (page 447), do not assign any Reverse 
Voice Over keys (code 23).
If yes
If no 
						

							Reverse Voice Over
DS2000 Software ManualChapter 1: Features247
Feature Operation
To place a Reverse Voice Over call:
1. While on a handset call, press and hold your Reverse Voice Over key.
To return to your initial caller:
1. Release your Reverse Voice Over key.
To place a call to your assigned Reverse Voice Over destination:
1. While your telephone is idle, press your Reverse Voice Over key.
You can optionally lift the handset for Privacy.Two beeps, then conversation with called co-worker.
Reverse Voice Over key on (red).
Conversation with initial caller in handset.
Reverse Voice Over key off.
Two beeps, then conversation with called co-worker.
Reverse Voice Over key on (green). 
						

							Ring Groups
248Chapter 1: FeaturesDS2000 Software Manual
Ring Groups
Description
Refer to Group Ring on page 144 for more information. 
						

							Ringdown Extension
DS2000 Software ManualChapter 1: Features249
Ringdown Extension
Description
A Ringdown Extension automatically calls a co-worker, Voice Mail, a Ring Group or a UCD Hunt-
ing group when the user lifts the handset. The call automatically goes through — there is no need 
for the user to dial digits or press additional keys. Ringdown extension are frequently used for 
lobby phones, where the caller just lifts the handset to get the information desk.
Conditions
None
Default Setting
Ring Down disabled.
Programming List
Program 1802 - Ring Down Destination (page 457)
Assign the extension’s Ringdown destination. The destination can be an extension, the Voice 
Mail master number, a Ring Group number, or a UCD master number. The Ringdown destina-
tion cannot be a trunk (e.g., 401).
Other Related Features
Intercom (page 165)
Ringdown Extension follows the voice-announce status of destination extension. For exam-
ple, if an extension usually voice-announces Intercom calls, a ringdown to that extension will 
also voice-announce.
Ringing Line Preference (page 251)
Ringing Line Preference has precedence over Ringdown Extension. If Ringing Line Prefer-
ence is ringing the phone, lifting the handset answers the call. Lifting the handset does not call 
the Ringdown destination.
Voice Mail (page 340)
If the Ringdown destination is the Voice Mail master number, the Ringdown Extension user 
hears the Voice Mail main greeting (“Please enter your mailbox number”) after the call con-
nects.
Feature Operation
To use Ringdown Extension:
1. Lift handset or press 
SPK.
If you hear ringing, wait for the called pary to answer. If you hear two beeps, you may  LCCPU 01.00.00 Available.
Call another extension, group or Voice Mail just by lifting the handset.
Two beeps or ringing.
ICM on. 
						

							Ringdown Extension
250Chapter 1: FeaturesDS2000 Software Manual
begin speaking.
To bypass Ringdown (if your keyset is set up as a Ringdown Extension):
1. Before lifting the handset or pressing 
SPK, press one of the following:
- 
ICM
- Line key
- Programmable Function Key 
						

							Ringing Line Preference
DS2000 Software ManualChapter 1: Features251
Ringing Line Preference
Description
Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a 
user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. 
The tables below show the interaction between Ringing Line Preference and other features for both 
handset and headset calls.LCCPU 01.00.00 Available.
Simply lift the handset to answer a ringing call.
Table 9: Ringing Line Preference for Handset Call
FeatureKeyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does lifting the handset answer the ringing call?
Intercom (page 165)
Ringing Intercom calls
Ye s Ye sYe s1Ye s1
Key Ring (page 170)
(Line/Loop Keys)Ye s N oYe s N o
Transfer (page 324)
Ye s N oYe s N o
Direct Inward Line (page 88)
Ye s N oYe s N o
Group Ring (page 144)
Ye s Ye sN/A N/A
Extension Hunting (page 121)
(Call to UCD master)
Ye s Ye sNo No
Call Coverage Keys (page 40)
No NoNo No
Group Call Pickup (page 139)
No NoNo No
1Ringing Line Preference will not answer a call ringing the Operator Call Key.
Table 10: Ringing Line Preference for Headset Calls
FeatureKeyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does pressing SPK while in the Headset mode 
answer the ringing call?
Intercom (page 165)
Ringing Intercom calls
Ye s Ye sYe s Ye s 
						

							Ringing Line Preference
252Chapter 1: FeaturesDS2000 Software Manual
When multiple calls ring an extension simultaneously, the system services the ringing calls in the 
following order:
1.
ICM Key
2. Line Key (from lowest to highest)
3. Loop Key (from lowest to highest)
Conditions
None
Default Setting
Enabled
Programming List
Program 1807 - Ringing Line Preference (page 469)
Enter Y to enable Ringing Line Preference.
Other Related Features
Attendant Call Queuing (page 22)
Ringing Line Preference will not answer a call ringing the Operator Call Key.
Intercom (page 165)
Ringing Line Preference answers a ringing Intercom call before a ringing trunk call.
Prime Line Preference (page 223)
Prime Line Preference overrides Ringing Line Preference. For example, if you lift the handset 
while a call is ringing your phone, you seize your Prime Line instead of answering the ringing 
call. Key Ring (page 170)
(Line/Loop Keys)
Ye s N oYe s N o
Transfer (page 324)
Ye s N oYe s N o
Direct Inward Line (page 88)
Ye s N oYe s N o
Group Ring (page 144)
Ye s Ye sN/A N/A
Extension Hunting (page 121)
(Call to UCD master)
Ye s Ye sNo No
Call Coverage Keys (page 40)
No NoNo No
Group Call Pickup (page 139)
No NoNo No Table 10: Ringing Line Preference for Headset Calls
FeatureKeyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does pressing SPK while in the Headset mode 
answer the ringing call?