Nitsuko Ds2000 Software Manual

							Extension Hunting
DS2000 Software ManualChapter 1: Features123
Default Setting
Hunting not set up.
Programming Guide
Step-by-step guide for setting up Circular 
Hunting 
Step 1: Assign the hunt type to each extension in the Circular Hunting group.
• In Program 1807 - Hunt Type (page 469), enter 
the hunt type for each extension in the hunt 
group:
1 = Ring No Answer Trunk
2 = Busy/Ring No Answer Trunk
3 = Busy/Ring No Answer All Calls
4 = Busy Trunk
Step 2: Set up the hunt destination routing.
• In Program 1807 - Hunt Destination (page 470), 
set up the circular hunt routing. Each extension 
should route to the next in the group. In addition, 
the last extension should route back to the first.
Step 3: Do calls ring each hunt group member for the correct interval (i.e., neither too long 
nor too short) before routing to the next extension in the group?
• In Program 0401 - Transfer Recall (page 375),  
leave the entry at its current setting.
• In Program 0401 - Transfer Recall (page 375),  
change the Transfer Recall interval to meet the 
site requirements. (This setting also determines 
how long a trunk call waits at a busy member 
extension before routing.)
Step 4: Does a DIL to a hunt group member ring for the correct interval (i.e., neither too 
long nor too short) before routing to the next extension in the group?
• In Program 0401 - DIL No Answer (page 376),  
leave the entry at its current setting.
• In Program 0401 - DIL No Answer (page 376),  
change the DIL No Answer interval to meet the 
site requirements.
If yes
If no
If yes
If no 
						

							Extension Hunting
124Chapter 1: FeaturesDS2000 Software Manual
Step-by-step guide for setting up Terminal 
Hunting (Page 1 of 2)
Step 1: Assign the hunt type to each extension (except for the last) in the Terminal Hunting 
group.
• In Program 1807 - Hunt Type (page 469), enter 
the hunt type for each extension in the hunt 
group:
1 = Ring No Answer Trunk
2 = Busy/Ring No Answer Trunk
3 = Busy/Ring No Answer All Calls
4 = Busy Trunk
Step 2: Make sure the last extension in the Terminal Hunting group has hunting undefined.
• In Program 1807 - Hunt Type (page 469), press 
CLEAR for the last extension in the Terminal 
Hunting group.
Step 3: Set up the hunt destination routing (except for the last extension in the group).
• In Program 1807 - Hunt Destination (page 470), 
set up the terminal hunt routing. Each extension 
should route to the next in the group (except for 
the last — see below).
Step 4: Make sure the last extension in the Terminal Hunting group has no hunt destination.
• In Program 1807 - Hunt Destination (page 470), 
press CLEAR for the last extension in Terminal 
Hunting group.
Step 5: Do calls ring each hunt group member for the correct interval  (i.e., neither too long 
nor too short) before routing to the next extension in the group?
• In Program 0401 - Transfer Recall (page 375),  
leave the entry at its current setting.
• In Program 0401 - Transfer Recall (page 375),  
change the Transfer Recall interval to meet the 
site requirements. (This setting also determines 
how long a trunk call waits at a busy member 
extension before routing.)
If yes
If no 
						

							Extension Hunting
DS2000 Software ManualChapter 1: Features125
Step 6: Does a DIL to a hunt group member ring for the correct interval  (i.e., neither too 
long nor too short) before routing to the next extension in the group?
• In Program 0401 - DIL No Answer (page 376),  
leave the entry at its current setting.
• In Program 0401 - DIL No Answer (page 376),  
change the DIL No Answer interval to meet the 
site requirements. Step-by-step guide for setting up Terminal 
Hunting (Page 2 of 2)
If yes
If no 
						

							Extension Hunting
126Chapter 1: FeaturesDS2000 Software Manual
Step-by-step guide for setting up UCD 
Hunting (Page 1 of 2)
Step 1: Set up the UCD Hunting group master number.
• In Program 0510 - Hunt Group Master Number 
(page 402), assign the UCD Hunting group mas-
ter number.
• UCD Hunting group master numbers can be 100-
299, 332-400, or 417-899. They cannot be in the 
extension (300-331) or trunk (401-416) number 
range. By default, the systems uses codes begin-
ning with 0 for operator access and 9 for trunk/
trunk group access.
Step 2: When all extensions in the UCD group are busy, should calls to the UCD group over-
flow to an alternate destination?
• In Program 0510 - Overflow Destination 
(page 402), enter the UCD overflow destination. 
The destination can be an extension, Ring Group 
master number or another UCD Hunting group 
master number.
Step 3: Assign hunt type 05 to each member of the UCD group.
• In Program 1807 - Hunt Type (page 469), make 
sure each extension in the UCD group has hunt 
type 05.
Step 4: Make sure each extension in the hunt group has the same master number assign-
ment.
• In Program 1807 - Hunt Master Number 
(page 470), make sure each extension in the same 
UCD group has the same master number. Refer to  
Program 0510 - Hunt Group Master Number 
(page 402) when setting up master numbers.
Step 5: When all UCD group members are busy, do calls queue for the correct interval  (i.e., 
neither too long nor too short) before routing to the overflow destination?
• In Program 0401 - ACD/UCD Overflow 
(page 377),  leave the entry at its current setting.
• In Program 0401 - ACD/UCD Overflow 
(page 377),  change the ACD/UCD Overflow 
interval to meet the site requirements.
If yes
If no 
						

							Extension Hunting
DS2000 Software ManualChapter 1: Features127
Programming List
Circular Hunting
Program 0401 - Transfer Recall (page 375)
Set how long a trunk call waits at a busy member extension. This interval also sets how long a 
call rings each member extension as it cycles through the group.
Program 0401 - DIL No Answer (page 376)
Set how long a DIL rings its destination member extension before cycling through the group.
Program 0403 - Call Forward Ring No Answer (page 386)
Set how long a call rings an idle UCD Hunting group member before cycling to the next 
extension in the group.
Program 1807 - Hunt Type (page 469)
Enter the same hunt type for all extensions in the Circular Hunting group. The available hunt 
types are: 1 (Ring No Answer Trunk), 2 (Busy/Ring No Answer Trunk), 3 (Busy/Ring No 
Answer All Calls), and 4 (Busy Trunk)
Program 1807 - Hunt Destination (page 470)
For each extension, enter the next extension in the hunt group. Be sure the last extension 
points back to the first extension.
Step 6: Do calls ring each idle hunt group member for the correct interval  (i.e., neither too 
long nor too short) before routing to the next extension in the group?
• In Program 0403 - Call Forward Ring No Answer 
(page 386),  leave the entry at its current setting.
• In Program 0403 - Call Forward Ring No Answer 
(page 386),  change the Call Forward Ring No 
Answer interval to meet the site requirements.
Step 7: Does a DIL to the UCD master ring an idle group member for the correct interval  
(i.e., neither too long nor too short) before routing to the next extension in the 
group?
• In Program 0401 - DIL No Answer (page 376),  
leave the entry at its current setting.
• In Program 0401 - DIL No Answer (page 376),  
change the DIL No Answer interval to meet the 
site requirements. Step-by-step guide for setting up UCD 
Hunting (Page 2 of 2)
If yes
If no
If yes
If no 
						

							Extension Hunting
128Chapter 1: FeaturesDS2000 Software Manual
Refer to the table below for a Circular Hunting programming example.
Terminal Hunting 
Program 0401 - Transfer Recall (page 375)
Set how long a trunk call waits at a busy member extension. This interval also sets how long a 
call rings each member extension as it cycles through the group.
Program 0401 - DIL No Answer (page 376)
Set how long a DIL rings its destination member extension before cycling through the group.
Program 1807 - Hunt Type (page 469)
Enter the same hunt type for all extensions in the Terminal Hunting group, except for the last 
extension. The last extension should have hunting undefined (by pressing CLEAR).The avail-
able hunt types are: 1 (Ring No Answer Trunk), 2 (Busy/Ring No Answer Trunk), 3 (Busy/
Ring No Answer All Calls), and 4 (Busy Trunk)
Program 1807 - Hunt Destination (page 470)
For each extension except for the last extension, enter the next extension in the hunt group. 
Be sure the destination for the last extension is undefined (by pressing CLEAR).
Refer to the table below for a Terminal Hunting programming example.
Circular Hunting Programming (for 301, 303 and 304)
1807: Hunt TypeEnter the same Hunt Type for all three extensions:
1 = Ring No Answer Trunk
2 = Busy/Ring No Answer Trunk
3 = Busy/Ring No Answer All Calls
4 = Busy Trunk
1807: Hunt Destination
301303
303304
304301
(This causes hunting to loop back to 301)
0401: Transfer Recall TimeThis timer sets how long a trunk call waits at a busy member 
extension. It also sets how long a call rings each member 
extension as it cycles through the group.
0401: DIL No Answer TimeThis timer sets how long a DIL rings its destination member 
extension before cycling through the group.
Terminal Hunting Programming (for 301 and 303)
1807: Hunt TypeEnter the same Hunt Type for all three extensions:
1 = Ring No Answer Trunk
2 = Busy/Ring No Answer Trunk
3 = Busy/Ring No Answer All Calls
4 = Busy Trunk
(Make sure hunting is not defined at 304.)
1807: Hunt Destination
301303
303304
304Press CLEAR to undefine entry.
(Hunting stops at 304.) 
						

							Extension Hunting
DS2000 Software ManualChapter 1: Features129
UCD Hunting
Program 0401 - ACD/UCD Overflow (page 377)
This timer sets when UCD overflow occurs. When all UCD agents are busy, a queued call 
rings for this interval and then overflows to the destination set in Program 0510 - Overflow 
Destination (page 402).
Program 0510 - Hunt Group Master Number (page 402)
Define the master extension number for the UCD hunt group. UCD Hunting group master 
numbers can be 100-299, 332-400, or 417-899. They cannot be in the extension (300-331) or 
trunk (401-416) number range. By default, the systems uses codes beginning with 0 for oper-
ator access and 9 for trunk/trunk group access.
Program 0510 - Overflow Destination (page 402)
Define the overflow destination for the UCD hunt group. When all UCD group members are 
busy, calls the to master number ring the overflow destination instead.
Program 1807 - Hunt Type (page 469)
Enter hunt type 05 for all extensions in the UCD Hunting group.
Program 1807 - Hunt Destination (page 470)
For each extension in the UCD Hunting group, enter the master number defined in Program 
0510 - Hunt Group Master Number (page 402).
Refer to the table below for a UCD Hunting programming example.
Other Related Features
Call Forwarding (page 43)
If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow 
Call Forwarding. If a member of a UCD Hunting group forwards their calls, calls to the exten-
sion follow forwarding but calls to the UCD master number do not.
Direct Inward Line (page 88)
DILs to a Circular or Terminal Hunting group member initiate hunting. In addition, DILs to a 
UCD master number ring the UCD group directly. 0401: Transfer Recall TimeThis timer sets how long a trunk call waits at a busy member 
extension. It also sets how long a call rings each member 
extension as it cycles through the group.
0401: DIL No Answer TimeThis timer sets how long a DIL rings its destination member 
extension before cycling through the group.
UCD Hunting Programming (for 301, 303 and 304 with master 750)
0510: Hunt Group Master 
NumberSelect UCD Group 2 and assign master number 750.
0510: UCD Overflow Destina-
tionEnter 305
1807: Hunt TypeEnter the Hunt Type 5 for all three extensions.
1807: Hunt Master NumberEnter 750 for all three extensions.
0401: UCD Overflow TimerThis timer sets when UCD overflow occurs. When all UCD 
agents are busy, a queued call rings for this interval and then 
overflows to the destination set in Program 0510 - Over-
flow Destination (page 402).
Terminal Hunting Programming (for 301 and 303) 
						

							Extension Hunting
130Chapter 1: FeaturesDS2000 Software Manual
Directory Dialing (page 110)
Intercom Directory Dialing will show UCD Group names.
Do Not Disturb (page 114)
Placing an agent in DND temporarily removes it from the UCD group.
Flexible Numbering Plan (page 134)
UCD Hunting group master numbers can be 100-299, 332-400, or 417-899. They cannot be in 
the extension (300-331) or trunk (401-416) number range. By default, the systems uses codes 
beginning with 0 for operator access and 9 for trunk/trunk group access.
Group Ring (page 144)
Group Ring calls do not activate hunting.
Intercom (page 165)
Voice-announced Intercom calls do not initiate hunting.
Transfer (page 324)
Trunk calls transferred to a Terminal or Circular Hunting group member activate hunting. In 
addition, trunk calls transferred to a UCD group master number activate hunting.
Voice Mail (page 340)
For Terminal and Circular Hunting, unsupervised transfers (UTRF) from the Voice Mail Auto-
mated Attendant route like trunk calls. Supervised transfers (TRF) from the Voice Mail Auto-
mated Attendant route like Intercom calls. In either case, unanswered calls eventually route 
the initially called extension’s mailbox.
Feature Operation
To send a call to a Terminal or Circular Hunting group:
The options available depend on the type of hunting set up.
Transfer a trunk call to a hunt group member.
Set up a DIL to a hunt group member.
Place a ringing Intercom call to a hunt group member.
Set up a hunt group member as a trunk’s overflow destination.
To send a call to a UCD Hunting group:
Transfer a call to the UCD master number.
Set up a DIL to the UCD master number. 
Place an Intercom call to the UCD master number.
Set up the UCD master number as a trunk’s overflow destination. 
						

							External Alerting Devices
DS2000 Software ManualChapter 1: Features131
External Alerting Devices
Description
LCCPU 01.00.00 Not available. 
						

							Flash
132Chapter 1: FeaturesDS2000 Software Manual
Flash
Description
Flash allows an extension user to access certain CO and PBX features by interrupting trunk loop 
current. Flash lets an extension user take full advantage of whatever features the connected telco or 
PBX offers. You must set the Flash parameters for compatibility with the connected telco.
Conditions
None
Default Setting
Enabled
Programming Guide
Programming List
Program 0402 - PBX/Centrex Flash (page 379)
Set the Flash interval. When a user flashes a trunk, the system opens the trunk circuit for this 
interval. Be sure to set this interval for compatibility with the connected telco or PBX/Cen-
trex.
Other Related Features
PBX/Centrex Compatibility (page 222)
Flash allows an extension user to access certain telco or PBX features. LCCPU 01.00.00 Available.
Extension users can access certain CO and PBX features by interrupting trunk loop current.
Step-by-step guide for setting up Flash 
Step 1: When an extension flashes a trunk, does the telco/PBX return new dial tone on the 
same trunk without dropping the line?
• In Program 0402 - PBX/Centrex Flash 
(page 379), do not change the setting of the Flash 
Response timer.
• In Program 0402 - PBX/Centrex Flash 
(page 379), change the setting of the Flash 
Response timer for compatiblity with the con-
nected telco/PBX.
If yes
If no