Nitsuko Ds2000 Software Manual

							Interactive Soft Keys
DS2000 Software ManualChapter 1: Features163
Interactive Soft Keys
Description
Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature 
codes to access the telephone’s advanced features because the function of the soft keys change as 
the user process calls. For example, while on a trunk call a display keyset user can press the PARK 
soft key to Park their call in orbit.
For additional information on Interactive Soft Key operation, refer to the DS2000 Soft Key Glos-
sary (P/N 80000GLO01). Check with your Sales Representative for the availability of this guide.
Conditions
When an extension’s soft keys are enabled or disabled in programming, the user must take some 
action at the telephone (such as lifting and replacing the handset) before the change takes effect.
Default Setting
Soft keys enabled.
Programming Guide
LCCPU 01.00.00 Available.
Use advanced telephone features just by pressing a soft key, without remembering feature codes.
Step-by-step guide for setting up Interactive 
Soft Keys
Step 1: Should extension have Interactive Soft Keys?
• In Program 0101 - Soft Keys (page 365), enter Y 
to enable soft keys.
• In Program 1801 - Extension Class of Service 
Assignment (page 450),  assign Class of Service 
to extensions.
• Take some action at the telephone (such as lifting 
and replacing the handset) so the change will take 
effect.
• In Program 0101 - Soft Keys (page 365), enter N 
to enable soft keys.
• In Program 1801 - Extension Class of Service 
Assignment (page 450),  assign Class of Service 
to extensions.
• Take some action at the telephone (such as lifting 
and replacing the handset) so the change will take 
effect.
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							Interactive Soft Keys
164Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0101 - Soft Keys (page 365)
Enable (Y) or disable (Y) an extension’s soft keys.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Other Related Features
None
Feature Operation
Once enabled, Interactive Soft Key operation is automatic. See the Soft Key Glossary (P/N 
80000GLO**) for the specifics. 
						

							Intercom
DS2000 Software ManualChapter 1: Features165
Intercom
Description
Intercom gives extension users access to other extensions. This provides the system with complete 
internal calling capability.
Handsfree Answerback and Forced Intercom Ringing
Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by 
speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for 
workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two 
beeps if the extension has Handsfree Answerback — a single beep if it does not.
Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable 
Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their 
Intercom call ring the destination.
For more on setting up Handsfree Anserback and Forced Intercom Ringing, see Handsfree and 
Handsfree Answerback (page 150) for more.
Conditions
None
Default Setting
Intercom calling always enabled.
Programming Guide
LCCPU 01.00.00 Available.
Use Intercom to call any co-worker.
Step-by-step guide for setting up Intercom
Step 1: When placing Intercom calls, do extension users have adequate time to dial their 
Intercom digits before the system disables dialing?
• In Program 0401 - Intercom Inter-digit 
(page 375), leave the Intercom Interdigit time at 
its default setting.
• In Program 0401 - Intercom Inter-digit 
(page 375), change the the Intercom Interdigit 
time to meet the site requirements.
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							Intercom
166Chapter 1: FeaturesDS2000 Software Manual
Step 2: Should Intercom calls voice-announce system-wide?
• In Program 0201 - Voice-Announced Intercom 
Calls (page 367), enter Y to allow Intercom calls 
to voice-announce system-wide. Users can still 
dial 1 to have their calls ring.
• In Program 1807 - Station Voice Announced 
Intercom Calls (page 469), enter Y to enable 
voice-announced intercom calls for specific 
extensions. The User-Programmable Options #
IV 
(#48) and #
IR (#47) locally override this setting.
• In Program 0201 - Voice-Announced Intercom 
Calls (page 367), enter N to have all Intercom 
calls ring system-wide. Users cannot dial 1 to 
have their calls voice-announce.
Step 3: Should user be able to respond to a voice-announced Intercom call without lifting 
the handset (i.e., by using Handsfree Answerback)?
• In Program 0201 - Handsfree Reply on Intercom 
Calls (page 367), enter Y to enable Handfree 
Answerback system-wide.
• In Program 1802 - Handsfree Reply on Intercom 
Calls (page 456), enter Y to enable Handsfree 
Answerback for specific extensions.
• In Program 0201 - Handsfree Reply on Intercom 
Calls (page 367), enter N to disable Handsfree 
answerback system-wide. Users must lift the 
handset to respond to voice-announced Intercom 
calls. Step-by-step guide for setting up Intercom
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							Intercom
DS2000 Software ManualChapter 1: Features167
Programming List
Program 0201 - Handsfree Reply on Intercom Calls (page 367)
Enter Y to allow extension user to respond to voice-announced Intercom calls by just speaking 
toward the phone (i.e., by using Handsfree Answerback). When you enter N, the extension 
user must lift the handset to speak.
Program 0201 - Voice-Announced Intercom Calls (page 367)
Enter Y to enable voice-announced Intercom calls system-wide. If disabled, all Intercom calls 
ring (i.e., Forced Intercom Ringing is enabled).
Program 1802 - Handsfree Reply on Intercom Calls (page 456)
Enter Y to enable Handsfree reply (Handsfree Answerback) on a per-extension basis. Inter-
com calls initially ring when this option is disabled. This option requires that you have previ-
ously enabled 0201 - Handsfree Reply on Intercom Calls.
Program 0401 - Intercom Inter-digit (page 375)
When an extension user places a call, they must dial each succeeding digit within this interval.
Program 1807 - Station Voice Announced Intercom Calls (page 469)
Enter Y to enable voice-announced Intercom calls on a per-extension basis. This option 
requires that you have previously enabled 0201 - Voice-Announced Intercom Calls. The User-
Programmable Options #
IV (#48) and #IR (#47) locally override this setting.
Other Related Features
Attendant Position (page 24)
Designate each extension’s operator.
Call Coverage Keys (page 40)
A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.
Call Waiting / Camp-On (page 51)
A user can Camp-On after placing an Intercom call to a busy co-worker.
Callback (page 54)
A user can leave a Callback request after placing an Intercom call to a busy co-worker.
Direct Station Selection (DSS) (page 95)
A user can press a DSS key as an alternative to dialing Intercom numbers.
Directory Dialing (page 110)
Directory Dialing is a convenient alternative to manually dialing Intercom numbers.
Extension Hunting (page 121)
Voice-announced Intercom calls do not initiate hunting.
Flexible Numbering Plan (page 134)
Change the digits users dial to place Intercom calls to co-workers.
Group Call Pickup (page 139)
Ringing Intercom calls activate Group Call Pickup if the extension ringing is a member of a 
Pickup Group.
Handsfree and Handsfree Answerback (page 150)
Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the 
phone.
Headset Compatibility (page 154)
Extensions with headsets cannot receive voice-announced Intercom calls.
Hotline (page 160)
A user can press a Hotline Key as an alternative to dialing Intercom numbers.
Last Number Redial (page 174)
Last Number Redial cannot redial Intercom calls.
Message Waiting (page 187)
A user can leave a Message Waiting after placing an Intercom call to a busy co-worker.
Music On Hold (page 195)
Music on Hold plays to Intercom callers on Hold. 
						

							Intercom
168Chapter 1: FeaturesDS2000 Software Manual
Names for Extensions and Trunks (page 198)
Extension names help identify Intercom callers to co-workers.
Off-Premise Extensions / On-Premise SLT Extensions (page 207)
All Intercom calls to On- and Off-Premise Extensions ring.
Ringdown Extension (page 249)
Ringdown Extension follows the voice-announce status of destination extension. For exam-
ple, if an extension usually voice-announces Intercom calls, a ringdown to that extension will 
also voice-announce.
Ringing Line Preference (page 251)
Ringing Line Preference answers a ringing Intercom call before a ringing trunk call.
Single Line Telephones (page 260)
Single line telephones cannot receive voice-announced Intercom calls.
Transfer (page 324)
The system cannot Transfer Intercom calls.
Voice Over (page 350)
An extension user can Voice Over to a co-worker busy on an Intercom call.
Volume Controls (page 353)
The default Intercom (station-to-station) gain is 0 dB. While on an Intercom call, use VOL 
 
and VOL 
 to change this setting.
Feature Operation
To place an Intercom call:
1. Lift handset and press 
ICM.
2. Dial extension number (300-316).
To call the operator, dial the operator s extension number or dial 0 or 01-04 (depend-
ing on how your system is set up).
If your call voice-announces the destination, you can dial 1 to force the call to ring.
To answer an Intercom call (if you hear two beeps and your phone has Handsfree 
Answerback):
1. Speak toward phone.
OR
Lift the handset for privacy.
To answer an Intercom call (if you hear one beep and your phone does not have 
Handsfree Answerback):
1. Lift the handset.Intercom dial tone.
ICM on (red).
Two beeps (if voice-announced) or ringing.
N/A
Two beeps.
ICM and SPK on (red).
One beep.
ICM and SPK on (red). 
						

							Intercom
DS2000 Software ManualChapter 1: Features169
To answer an Intercom call (if you hear ringing):
1. Lift the handset.Intercom ringing.
ICM flashes. 
						

							Key Ring
170Chapter 1: FeaturesDS2000 Software Manual
Key Ring
Description
A Key Ring trunk rings an extension according to the settings in Program 1805 - Ring Assign-
ments (page 466). Multiple extensions can be enabled to ring immediately or after a programmed 
delay for each incoming trunk call. In addition, under certain conditions other types of trunk calls 
divert to Key Ring if unanswered. The following conditions also initiate Key Ring:
Direct Inward Line
An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is termi-
nated (see Direct Inward Line on page 88 for more).
Hold
Calls left on Hold too long recall the extensions that initially placed them on Hold. If still 
unanswered, they divert to Key Ring.
Park
Calls parked in orbit recall the extension that initially parked them. If unanswered, the call 
diverts to Key Ring.
Transfer
An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, 
the trunk diverts to Key Ring.
Overflow for Key Ring Calls
If unanswered, Key Ring calls can route to a programmed overflow destination. The overflow desti-
nation can be an extension, Ring Group, UCD Group or Voice Mail. You can set up separate Key 
ring overflow destinations for the day mode and at night. If unanswered at the overflow destination, 
the call again diverts to Key Ring. Note that a Key Ring trunk goes into the night mode when any 
extension with night mode capability presses their Night key. See Night Service / Night Ring on 
page 200 for more.
Conditions
None
Default Setting
Enabled for all extensions.LCCPU 01.00.00 Available.
So they are not forgotten, unanswered calls automatically ring co-worker’s extensions. 
						

							Key Ring
DS2000 Software ManualChapter 1: Features171
Programming Guide
Step-by-step guide for setting up Key Ring 
(Page 1 of 2)
Step 1: Should extension have Key Ring for trunk?
• In Program 1805 - Ring Assignments (page 466), 
- Enter 2 for day & night Key Ring,
- Enter 3 for night only Key Ring,
- Enter 4 for delayed day & night Key Ring.
• To ensure that a trunk will always have a ring des-
tination, consider making at least one extension in 
the system type 2 for all trunks.
• In Program 1805 - Ring Assignments (page 466), 
enter 1 for lamp only (no Key Ring).
Step 2: Should trunk be a Key Ring trunk during the day?
• In Program 1003 - Direct Termination (Day) 
(page 426), press CLEAR to assign the trunk as a 
day mode Key Ring trunk.
• Refer to Direct Inward Line on page 88 to make a 
different day mode assignment for the trunk.
Step 3: Should trunk overflow during the day mode?
• In Program 1003 - Activate Overflow During the 
Day (page 426), enter Y.
• In Program 1003 - Day Overflow Destination 
(page 426), assign the extension, Ring Group, 
UCD Group master number or Voice Mail master 
number you want to use for the trunk’s day mode 
overflow destination.
• In Program 1003 - Activate Overflow During the 
Day (page 426), enter N.
Step 4: Should trunk be a Key Ring trunk during the night?
• In Program 1003 - Direct Termination (Night) 
(page 426), press CLEAR to assign the trunk as a 
night mode Key Ring trunk.
• Refer to Direct Inward Line on page 88 to make a 
different night mode assignment for the trunk.
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							Key Ring
172Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0401 - Transfer Recall (page 375)
This interval sets how long a call will ring the day or night overflow destination before divert-
ing to key ring.
Program 0401 - Trunk Revert (page 376)
This interval sets how long a call will ring a call will ring its initial day or night mode destina-
tin before routing the the programmed overflow destination.
Program 1003 - Direct Termination (Day) (page 426)
Press CLEAR to assign the trunk to Key Ring in the day mode.
Program 1003 - Activate Overflow During the Day (page 426)
Enter Y if unanswered day mode calls on the trunk should route to the day overflow destina-
tion. Enter N if unanswered calls should stay at Key Ring.
Program 1003 - Day Overflow Destination (page 426)
Enter the extension, Ring Group, UCD Group master number or Voice Mail master number 
that you want to assign as the day overflow destination.
Step 5: Should trunk overflow during the night mode?
• In Program 1003 - Activate Overflow at Night 
(page 427), enter Y.
• In Program 1003 - Night Overflow Destination 
(page 427), assign the extension, Ring Group, 
UCD Group master number or Voice Mail master 
number you want to use for the trunk’s night 
mode overflow destination.
• In Program 1003 - Activate Overflow at Night 
(page 427), enter N.
Step 6: Do the trunks ring their initial mode destinations for the correct interval before 
diverting to the overflow destination?
• In Program 0401 - Trunk Revert (page 376), leave 
the Trunk Revert interval at is currently assigned 
value.
• In Program 0401 - Trunk Revert (page 376), 
change the Trunk Revert interval to meet the site 
requirements.
Step 7: Do the trunks ring their overflow destinations for the correct interval before divert-
ing to the Key Ring?
• In Program 0401 - Transfer Recall (page 375), 
leave the Transfer Recall interval at is currently 
assigned value.
• In Program 0401 - Transfer Recall (page 375), 
change the Transfer Recall interval to meet the 
site requirements. Step-by-step guide for setting up Key Ring 
(Page 2 of 2)
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