Nitsuko Ds2000 Software Manual

							Handsfree and Handsfree Answerback
DS2000 Software ManualChapter 1: Features153
To change a Handsfree call into a handset call:
1. Lift handset.
Handsfree Answerback
Operation is automatic if enabled in system programming.Conversation with caller in handset.
SPK off.
User Programmable Feature
#IV #48
Handsfree Answerback On (Forced Intercom Ringing Off)
#IR #47Forced Intercom Ringing On (Handsfree Answerback Off) 
						

							Headset Compatibility
154Chapter 1: FeaturesDS2000 Software Manual
Headset Compatibility
Description
A keyset user can utilize a customer-provided headset in place of the handset. Like using Hands-
free, using the headset frees up the user’s hands for other work. However, the headset provides pri-
vacy not available from Handsfree.
An example of a compatible headset is UNEX Model Pro-MP10A.
Conditions
None
Default Setting
Disabled
Programming Guide
Programming List
Program 1807 - Headset Voice-Announced Intercom Calls (page 469) LCCPU 01.00.00 Available.
Have the privacy of a handset call without having to hold the handset
Step-by-step guide for setting up Headset 
Compatibility
Step 1: Should extension be in the headset mode?
• In Program 1807 - Headset (page 469), enter Y to 
enable the headset mode.
• In Program 1807 - Headset (page 469), enter N to 
disable the headset mode.
Step 2: Should extension receive voice announcements while in the headset mode?
• In Program 1807 - Headset Voice-Announced 
Intercom Calls (page 469), enter Y to enable the 
voice announcements.
• In Program 1807 - Headset Voice-Announced 
Intercom Calls (page 469), enter N to disable the 
voice announcements.
If yes
If no
If yes
If no 
						

							Headset Compatibility
DS2000 Software ManualChapter 1: Features155
Enter Y to enable or N to disable incoming voice-announced Intercom calls while the exten-
sion is in the headset mode.
Program 1807 - Headset (page 469)
Enter Y to enable the Headset mode.
Other Related Features
Automatic Handsfree (page 30)
While in the headset mode, Automatic Handsfree simplifies answering trunk calls.
Background Music (page 35)
Background Music plays in the headset when the extension is in the headset mode.
Group Listen (page 142)
Group Listen is not available to extensions in the headset mode.
Handsfree and Handsfree Answerback (page 150)
Handsfree is not available to extensions in the headset mode. Handsfree Answerback is avail-
able — depending on system programming.
Off-Hook Signaling (page 205)
An extension in the headset mode can receive Camp On tones for trunk calls, but not off-hook 
ringing.
Off-Premise Extensions / On-Premise SLT Extensions (page 207)
On- and Off-Premise Extensions do not have headset capability.
Paging (page 214)
While in the headset mode, the extension user can hear Paging announcements in the headset.
Single Line Telephones (page 260)
Headset Compatibility is not available to single line telephones.
Voice Over (page 350)
An extension user cannot Voice Over to a co-worker in the headset mode.
Feature Operation
To enable the headset mode:
1. Unplug the telephone handset but leave it in the handset cradle.
2. Plug in the headset.
When in the headset mode:
Press a line key to place or answer a trunk call.
OR
Press ICM to get Intercom dial tone.
OR
If on a call, press SPK to hang up. 
						

							Hold
156Chapter 1: FeaturesDS2000 Software Manual
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence 
or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, 
the extension user may process calls or use a system feature. Calls left on Hold too long recall the 
extension that placed them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all 
other keysets. Any keyset user with the flashing line key can pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The 
trunk appears busy to all other keysets that have a key for the trunk. Exclusive Hold is important if 
the user doesn’t want a co-worker picking up their call on Hold. 
Automatic Hold
Automatic Hold allows a user to be on a trunk call, activate a feature and automatically place the 
call on Hold without first pressing the HOLD key. The system places a call on Hold automatically 
when the user presses CONF or ICM, a Call Coverage Key or a Hotline key.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other 
extension.
Conditions
None
Default Setting
System Hold, Exclusive Hold and Automatic Hold enabled.LCCPU 01.00.00 Available.
Have a call wait on Hold, then pick it up to continue the conversation. 
						

							Hold
DS2000 Software ManualChapter 1: Features157
Programming Guide
Step-by-step guide for setting up Hold
Step 1: Should extension be able to use Automatic Hold?
• In Program 0101 - Automatic Hold (page 364), 
enter Y to enable Automatic Hold.
•Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
• In Program 0101 - Automatic Hold (page 364), 
enter N to disable Automatic Hold.
•Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
Step 2: Does an unanswered call on System Hold recall the extension that placed it on Hold 
after the correct interval?
• In Program 0403 - Hold Recall (page 386), leave 
the Hold Recall interval at its current setting.
• In Program 0403 - Hold Recall (page 386), 
change the Hold Recall interval to meet the site 
requirements.
Step 3: Does an unanswered call on Exclusive Hold recall the extension that placed it on 
Hold after the correct interval?
• In Program 0403 - Exclusive Hold (page 386), 
leave the Exclusive Hold Recall interval at its cur-
rent setting.
• In Program 0403 - Exclusive Hold (page 386), 
change the Exclusive Hold Recall interval to meet 
the site requirements.
Step 4: Does an unanswered Hold recall revert to Key Ring after the proper interval?
• In Program 0401 - Trunk Revert (page 376), leave 
the Trunk Revert interval at its current setting.
• In Program 0401 - Trunk Revert (page 376), 
change the Trunk Revert interval to meet the site 
requirements.
If yes
If no
If yes
If no
If yes
If no
If yes
If no 
						

							Hold
158Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0101 - Automatic Hold (page 364)
Enter Y to enable Automatic Hold at an extension.
Program 0401 - Trunk Revert (page 376)
This timer sets how long Hold Recall rings the extension that placed the call on hold before 
Key Ring occurs. Key Ring rings all extensions programmed to ring for that line.
Program 0403 - Hold Recall (page 386)
Set how long a call stays on Hold before it recalls the extension that initially placed it on 
Hold.
Program 0403 - Exclusive Hold (page 386)
Set how long a call stays on Exclusive Hold before it recalls the extension that initially placed 
it on Exclusive Hold.
Program 1801 - Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Other Related Features
Call Timer (page 48)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold 
and another user picks it up, the timer restarts for the new user.
Directed Call Pickup (page 108)
Directed Call Pickup can pick up Hold recalls.
Key Ring (page 170)
Unanswered Hold Recalls revert to Key Ring if not picked up.
Music On Hold (page 195)
If installed, Music on Hold plays to callers on Hold.
Off-Hook Signaling (page 205)
An extension user can place their current call on Hold and answer the waiting call.
Transfer (page 324)
If an extension receiving a screened Transfer answers the screen and immediately hangs up 
(before the transferring extension), the call goes on Exclusi ve Hold at the transferring extension.
Feature Operation
To place a trunk call on System Hold:
1. Press 
HOLD.
2. Hang up.
To pick up a trunk call on System Hold:
1. Press flashing line key.N/A
The line key winks (on) while on Hold, flashes slowly while recalling. The line 
key is green for your calls - red for your co-workers.
Conversation with caller.
Line key on (green). 
						

							Hold
DS2000 Software ManualChapter 1: Features159
To place a trunk call on Exclusive Hold:
1. Press 
HOLD twice.
2. Hang up.
To pick up a trunk call on Exclusive Hold:
1. Press flashing line key.
To place an Intercom call on Hold:
You can place both  voice-announced and ringing Intercom calls on Hold.
1. Press 
HOLD.
2. Hang up.
To pick up a call on Intercom Hold:
1. Lift handset
2. Press 
HOLD.N/A
For you, the line key winks (on - green) while on Hold, flashes slowly while 
recalling. For your co-worker’s the line key is on (red).
Conversation with caller.
Line key on (green).
N/A
ICM goes out.
Conversation with caller.
ICM on. 
						

							Hotline
160Chapter 1: FeaturesDS2000 Software Manual
Hotline
Description
Hotline gives a keyset user one-button calling and Transfer to another extension (the Hotline part-
ner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer 
calls to each other just by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
Conditions
An extension’s Hotline partner can be any other keyset (e.g., physical port). An extension cannot 
have a Hotline key for master numbers or virutal ports.
Default Setting
No Hotline keys programmed.
Programming Guide
LCCPU 01.00.00 Available.
Hotline provides partner extensions with one-button calling and Transfer.
Hotline Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing fast In Do Not Disturb
Step-by-step guide for setting up Hotline 
(Page 1 of 2)
Step 1: Should extension have a Hotline partner?
• In Program 1701 - Hotline Key (page 436), enter 
code 05 + the covered extension (300-331) to 
assign a Hotline key.
• In Program 1701 - Hotline Key (page 436), do not 
enter code 05 to assign a key as a Hotline key.
If yes
If no 
						

							Hotline
DS2000 Software ManualChapter 1: Features161
Programming List
Program 1701 -  Hotline Key (page 436)
Assign a programmable key on an extension as a Hotline key (code 05). The option is your 
Hotline partner’s extension number.
Program 1704 -  Hotline Key (page 445)
Assign a programmable key on a DSS Console as a Hotline key (code 04). The option is your 
Hotline partner’s extension number.
Other Related Features
Call Coverage Keys (page 40)
Call Coverage Keys provide many of the features available to Hotline partners.
Direct Station Selection (DSS) Console (page 98)
DSS Consoles can also have Hotline keys.
Do Not Disturb (page 114)
An extension user can press their Hotline key twice to override their Hotline partner’s DND
Intercom (page 165)
A user can press a Hotline Key as an alternative to dialing Intercom numbers.
Transfer (page 324)
An extension user can Transfer a call to their Hotline partner by pressing their Hotline key.
Voice Over (page 350)
An extension cannot Voice Over after calling a co-worker by pressing their Hotline key.
Feature Operation
To place a call to your Hotline partner:
1. Press Hotline key.
Step 2: Should DSS Console also have a Hotline partners?
• In Program 1704 - Hotline Key (page 445), enter 
code 05 + the covered extension (300-331) to 
assign a Hotline key.
• In Program 1704 - Hotline Key (page 445), do not 
enter code 05 to assign a key as a Hotline key.
Two beeps.
Hotline key on (green) and 
ICM on (red). Step-by-step guide for setting up Hotline 
(Page 2 of 2)
If yes
If no 
						

							Hotline
162Chapter 1: FeaturesDS2000 Software Manual
To Transfer your trunk call to your Hotline partner:
1. Press Hotline key.
2. Announce call and hang up.
OR
Hang up to have the call wait at your Hotline partner unnannounced.
If the call is not picked up, it recalls to you after the Transfer Recall interval. See  
Transfer on page 324for more.
To answer a call from your Hotline partner:
1. Speak toward phone.Conversation with caller.
(Optional) Line/loop key on.
Two beeps.
Hotline key on (green). Line/loop key flashes.
Two beeps.
ICM on (red).