Nitsuko Ds2000 Software Manual

							Trunk (Line) Queuing / Trunk Callback
DS2000 Software ManualChapter 1: Features333
Programming Guide
Programming List
Program 0101 - Trunk (Line) Queuing Priority (page 363)
In an extension’s Class of Service, enter Y to enable Trunk (Line) Queuing Priority.
Program 0101 - Camp-On to Busy Line (page 363)
In an extension’s Class of Service, enter Y to allow camping on to a busy trunk.Program 1801 - 
Extension Class of Service Assignment (page 450)
Assign Class of Service to extensions.
Other Related Features
Callback (page 54)
An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a 
Callback.
Call Waiting / Camp-On (page 51)
Camp-On lets an extension user Camp-On to a busy extension.
Central Office Calls, Placing (page 63)
An extension user can queue for a busy trunk, or queue and hang up to leave a callback for a 
busy trunk.Step-by-step guide for setting up  Trunk 
(Line) Queuing / Trunk Callback 
Step 1: Should extension be able to queue for a busy trunk?
• In Program 0101 - Camp-On to Busy Line 
(page 363), enter Y to enable Trunk (Line) 
Queueing.
• In Program 0101 - Camp-On to Busy Line 
(page 363), enter N to disable Trunk (Line) 
Queueing.
Step 2: Should extension have Trunk Queuing Priority?
• In Program 0101 - Trunk (Line) Queuing Priority 
(page 363), enter Y to enable Trunk Queuing Pri-
ority.
• In Program 0101 - Trunk (Line) Queuing Priority 
(page 363), enter N to disable Trunk Queuing Pri-
ority.
Step 3: Assign Class of Service to extensions.
• In Program 1801 - Extension Class of Service 
Assignment (page 450), assign Class of Service to 
extensions.
If yes
If no
If yes
If no 
						

							Trunk (Line) Queuing / Trunk Callback
334Chapter 1: FeaturesDS2000 Software Manual
Last Number Redial (page 174)
If all trunks are busy and Last Number Redial cannot go through, the user can dial 2 a queue 
for a trunk to become free. If the user hangs up, the system converts the queue to a Trunk Call-
back.
Save Number Dialed (page 254)
If an extension user presses their Save key and hears busy, they can dial 2 to wait in line for 
the trunk to become available. The system will automatically redial the call. However, if the 
user hangs up to convert the queue to a Trunk Callback, the system will not redial the saved 
call once the trunk connects.
Feature Operation
To queue for a busy trunk:
1. Press line key for busy trunk.
OR
Press 
ICM and dial the trunk’s Direct Trunk Access code (e.g., 401 for trunk 1).
2. Dial 2; do not hang up.
If you hang up, the system converts your queue to a Trunk Callback.
3. When the trunk becomes free, you are automatically connected.
4. Place your outside call.Busy tone.
Line/loop key on (red).
Busy tone stops.
ICM and SPK on.
• If you initially queued for the trunk, you hear trunk dial tone so you can 
place your call again.
• If you left a Trunk Callback, your hear Trunk Callback ring. If you answer 
within four rings, you will hear dial tone from the trunk. You can then place 
your call again.
ICM and SPK on. 
						

							Trunk Groups
DS2000 Software ManualChapter 1: Features335
Trunk Groups
Description
Extension users can optionally dial trunk group access codes 90-98 to select trunk groups 0-8 for 
outgoing calls. This is helpful in applications that have different services arranged into trunk 
groups. For example, dialing 90 could access a group of DDD trunks for local calls, and dialing 91 
could access a group of WATS trunks for long distance calls. (Note that systems with Trunk Group 
Routing (page 329) enabled cannot also dial trunk group access codes 90-98.)
When a user dials a trunk group access code (90-98), the system selects the lowest number in the 
group that is available. If that trunk is busy, it automatically selects the next highest trunk. If all 
trunks in the group are busy, the user can optionally queue for a trunk to become free. See Trunk 
(Line) Queuing / Trunk Callback (page 332) for more.
Systems using Trunk Groups or Trunk Group Access should use the hybrid FCC registration num-
ber (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet 
for more information.
Conditions
Systems using Trunk Groups or Trunk Group Access should use the hybrid FCC registration num-
ber (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet 
for more information.
Default Setting
Dialing 90-98 for trunk groups 0-8 is disabled because single digit access (dial 9) is enabled.
Programming Guide
LCCPU 01.00.00 Information to be provided.
Dial codes to access trunk groups for outgoing calls.
Step-by-step guide for setting up  Trunk 
Groups (Page 1 of 2)
Step 1: Should extension be able to dial codes 90-98 to place calls on trunk group.
• In Program 0501 - Single Digit Access 
(page 395), enter N to disable single digit access 
(dial 9).
• In Program 1002 - 1002 - Trunk Groups 
(page 424), assign trunks to trunk groups.
• In Program 0501 - Single Digit Access 
(page 395), enter Y to enable single digit access 
(dial 9).
If yes
If no 
						

							Trunk Groups
336Chapter 1: FeaturesDS2000 Software Manual
Programming List
Program 0501 - Single Digit Access (page 395)
Enter N to disable single digit access. With single digit access disabled, an extension user can 
dial 90-98 to access trunk groups 0-8.
Program 1002 - Trunk Groups (page 424)
Assign trunks to Trunk Groups (0-8).
Program 1803 - Extension Line Access Assignments (page 461)
For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming 
only. 2 = Outgoing only, 3 = Full access). This feature may not require access - check into this 
when the feature is working.
Program 1804 - Trunk Group Access (page 464)
For each extension, enter Y to allow or N to prevent outgoing trunk group access. The system 
always allows incoming trunk group access.
Other Related Features
Loop Keys (page 179)
Switched and Fixed Loop Keys use the system’s Trunk Groups.
Trunk Group Routing (page 329)
With Trunk Group Routing enabled, extension users can press ICM and dial 9 to place outgo-
ing calls.
Step 2: Should extension be able to access all installed trunks in all trunk groups for plac-
ing calls (via codes 90-98)?
• In Program 1803 - Extension Line Access Assign-
ments (page 461), assign either outgoing (2) or 
full (3) access to each trunk the extension should 
be able to use for outgoing calls.
• In Program 1804 - Extension Trunk Group Access 
(page 464), be sure the extension has access (Y) 
to each trunk group it should be able to use for 
outging calls.
• In Program 1803 - Extension Line Access Assign-
ments (page 461), assign either no (0) or incom-
ing (1) access to each trunks the extension should 
not be able to use for outgoing calls.
• In Program 1804 - Extension Trunk Group Access 
(page 464), be sure the extension has no access 
(N) to each trunk group it should not be able to 
use for outging calls. Step-by-step guide for setting up  Trunk 
Groups (Page 2 of 2)
If yes
If no 
						

							Trunk Groups
DS2000 Software ManualChapter 1: Features337
Feature Operation
To place a call over a trunk group:
1. Lift handset.
2. Press ICM.
3. Dial trunk group code (90-98). 
If you hear dial tone as soon as you dial 9, your system has Trunk Group Routing  
enabled. SeeTrunk Group Routing on page 329  for more.
4. Dial outside number.Intercom dial tone.
ICM on.
Trunk dial tone.
Line key on. 
						

							Trunk Timers
338Chapter 1: FeaturesDS2000 Software Manual
Trunk Timers
Description
LCCPU 01.00.00 Available. See System Timers, Trunks on page 300 for more. 
						

							Voice Announce Unit (VAU)
DS2000 Software ManualChapter 1: Features339
Voice Announce Unit (VAU)
Description
LCCPU 01.00.00 Not available. 
						

							Voice Mail
340Chapter 1: FeaturesDS2000 Software Manual
Voice Mail
Description
The system is fully compatible with Nitsuko’s NVM-Series Voice Mail with Automated Attendant 
Systems. These systems provide telephone users with comprehensive Voice Mail and Automated 
Attendant features. Automated Attendant automatically answers the system’s incoming calls. After 
listening to a customized message, an outside caller can dial a system extension or use Voice Mail. 
Integrated Voice Mail enhances the telephone system with the following features:
Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension con-
nect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling 
back later. Forwarding can occur for all calls immediately, for unanswered calls or when the exten-
sion is busy, or just for unanswered calls.
Leaving a Message
Voice Mail lets a keyset extension user easily leave a message at an extension that is unanswered, 
busy in Do Not Disturb. The caller just presses their Voice Mail key to leave a message in the called 
extension’s mailbox. There is no need to call back later.
Transferring to Voice Mail
By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a 
coworker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox.
Conversation Record
While on a call, an extension user can have Voice Mail record the conversation. The keyset user just 
presses their Voice Mail Record Key. Once recorded, the Voice Mail stores the conversatoin as a 
new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the 
recorded conversation.
Personal Answering Machine Emulation
A keyset user can have their idle extension emulate a personal answering machine. This lets Voice 
Mail screen their calls, just like their answering machine at home. If activated, the extension’s 
incoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the user hears two 
alert tones followed by the caller’s incoming message. The keyset user can then:
Let the call go through to their mailbox.
Intercept the call before it goes to their mailbox.
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to an 
extension, Ring Group or UCD Hunting group when all Voice Mail ports are busy. During periods 
of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of 
time. Without overflow, the outside calls ring Voice Mail until a port becomes available or the out-
side caller hangs up.LCCPU 01.00.00Available. Check with your Sales Representative for the availability of Park 
and Page.
Voice Mail ends the frustration of and cost of missed calls, inaccurate written messages and tele-
phone tag, freeing up the company’s receptionists and secretaries for more production work. 
						

							Voice Mail
DS2000 Software ManualChapter 1: Features341
In addition, Voice Mail can be the overflow destination for the following types of calls (refer to the 
individual features for the specifics):
Direct Inward Line (page 88)
A trunk that directly rings an extension can overflow to Voice Mail.
Extension Hunting (page 121)
A trunk that rings an Extension Hunting group can overflow to Voice Mail.
Group Ring (page 144)
A trunk that rings a group of extensions can overflow to Voice Mail.
Key Ring (page 170)
A trunk ringing extension’s line keys can overflow to Voice Mail.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a 
Message Center Key for the shared mailbox can:
Listen to the messages stored in the mailbox.
Transfer calls to the shared mailbox.
Use many other Voice Mail features previously available only at an extension’s individual 
mailbox.
A Message Center Mailbox helps co-workers that work together closely - such as members of the 
same Pickup Group. For example, the group supervisor can send important messages to the shared 
Message Center Mailbox, to which any group member can respond when time allows. Each group 
member’s Message Center Key flashes when messages are waiting.
Note on Current NVM-Series Voice Mail Configuration
Set up the NVM-Series Voice Mail as follows:
1. Select 
IN - Install System
2. Reinstall the Voice Mail for DS01/VS (24 x 72) and customize the trunk numbers to begin 
with 401.
If setting up Voice Mail Park and Page, in Voice Mail programming make the following change:
1. Select 
CU - Customize Database.
2. Select 
MO - Mailbox Options
3. Enter the the extension’s mailbox number (e.g., 300 for extension 300).
4. For the mailbox selected (e.g., 300), change the Park/Pageing string to: FW**nnn/*10M 
(where nnn is the extension’s number).
For extension 300, for example, the string would be FW**300/*10M.
Refer to your NVM-Series Documentation for additional details.
Conditions
If an extension has a flashing MW lamp and the system resets or power fails, the MW key continues 
to flash after the system restarts.
Default Setting
Voice Mail not installed. 
						

							Voice Mail
342Chapter 1: FeaturesDS2000 Software Manual
Programming Guide
Step-by-step guide for setting up Voice Mail 
(Page 1 of 4)
Step 1: Make sure you have analog ports reserved for Voice Mail.
• If you are using a 2-OPX Module, be sure to enter  
type 21 in Program 1801 - Extension Circuit 
Type (page 449). The 2-OPX Module must be P/
N 92177A.
• If you are using ports on an ASTU PCB, be sure 
to enter  type 15 in Program 1801 - Extension 
Circuit Type (page 449). 
• Following the instructions in your Voice Mail 
documentation, connect the analog ports to Voice 
Mail system.
Step 2: Assign a UCD Hunt Group for Voice Mail.
•Program 0510 - Group Number (page 402), select 
an available UCD Hunt Group for Voice Mail.
• In Program 0510 - Hunt Group Master Number 
(page 402), assign a master number to the hunt 
group you designate for Voice Mail.
Step 3: Enable Voice Mail programming.
• In Program 0201 - Voice Mail Installed 
(page 368), enter Y. (Entering N enables Message 
Waiting.)
• In Program 0201 - Voice Mail Master Extension 
Number (page 368), enter the Voice Mail master 
extension number (e.g., 700).
Step 4: Set up the Voice Mail ports.
• In Program 1802 - Voice Mail Port (page 457), 
enter Y for each analog extension connected to 
Voice Mail.
• In Program 1807 - Hunt Type (page 469), enter 
hunt type 05 (for UCD hunting) for each analog 
extension connected to Voice Mail.
• In Program 1807 - Hunt Master Number 
(page 470), enter the Voice Mail UCD Group 
master number (assigned in step 2 above) for each 
analog extension connected to Voice Mail.