Nitsuko Ds2000 Software Manual

							Attendant Call Queuing
DS2000 Software ManualChapter 1: Features23
Feature Operation
To answer a call flashing the Operator Call Key:
1. Press the flashing Operator Call Key.
This places your outside call on Hold and answers the waiting call. 
						

							Attendant Position
24Chapter 1: FeaturesDS2000 Software Manual
Attendant Position
Description
The attendant is the focal point for call procesing within the system. The system can have up to four 
attendants. In addition to the features of a standard keyset, the attendant also has the following 
unique capabilities (refer to the respective feature for details):
Attendant Call Queuing (page 22)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy 
tone.
Barge In (Intrusion) (page 37)
The attendant can break into another extension user’s established call. This option is enabled 
in the attendant’s Class of Service (COS 1).
Direct Trunk Access (page 106)
Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This 
option is enabled in the attendant’s Class of Service (COS 1).
Forced Trunk Disconnect (page 137)
In an emergency, the attendant can release (disconnect) another user’s active trunk call. This 
option is enabled in the attendant’s Class of Service (COS 1).
Night Service / Night Ring (page 200)
An attendant with a Night key can put the system in the night mode. This option is enabled in 
the attendant’s Class of Service (COS 1).
Removing Trunks and Extensions From Service (page 242)
The attendant can remove problem trunks from service —then return them to service once the 
problem is corrected. This option is enabled because the attendant has Direct Trunk Access 
enabled in their Class of Service (COS 1).
Trunk (Line) Queuing / Trunk Callback (page 332)
The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s 
Class of Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, 
most attendants should find a 24-Button or 110-Button Direct Station Selection (DSS) Console 
helpful when processing calls.
Conditions
Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.
Default Setting
The system has one operator assigned to extension 300.LCCPU 01.00.00 Available.
The attendant is the system’s call processing focal point. 
						

							Attendant Position
DS2000 Software ManualChapter 1: Features25
Programming Guide
Step-by-step guide for setting up Attendant 
Position 
Step 1: Install a 34-Button Display or 34-Button Super Display telephone for the attendant.
• A 24-Button or 110-Button DSS Console will 
also help the attendant process calls more quickly.
Step 2: Should the system have more than one attendant?
• In Program 0301 - Number of Operators 
(page 370), enter 2-4.
• In Program 0301 - Operator 1 Extension 
(page 370), Program 0301 - Operator 2 Exten-
sion (page 370), Program 0301 - Operator 3 
Extension (page 370), and Program 0301 - Oper-
ator 4 Extension (page 370), assign the operator 
extensions.
• In Program 1802 - Extension’s Operator 
(page 457), assign an operator to each extension.
• In Program 0301 - Number of Operators 
(page 370), enter1.
• In Program 0301 - Operator 1 Extension 
(page 370), assign the system operator’s exten-
sion (normally 300).
• In Program 1802 - Extension’s Operator 
(page 457), assign each extension to the operator 
(normally 300).
Step 3: While busy on a call, should the attendant be audibly notified of incoming calls?
•Program 1802 - Off-Hook Signaling for CO Calls 
(page  456), at the attendant’s extension enter 1 for 
Call Waiting beeps, 2 for off-hook ringing.
•Program 1802 - Off-Hook Signaling for CO Calls 
(page 456), enter 0 for the attendant’s extension.
Step 4: Should the first digit an extension user dials to reach an operator be 0 (e.g., 0 for 
single operator systems, 01-04 for multiple operator systems)?
• In Program 0501 - Digit 0 Options (page 392), be 
sure this option is left at its default setting (Func-
tion Type  = 1 and Expected Digits  = 2).
• In Program 0501 - Digit 0 Options (page 392), 
exchange the digit 0 settings with the new digit.
• Do not change the Expected Digits entry for the 
digit 0.
If yes
If No
If yes
If No
If yes
If no 
						

							Attendant Position
26Chapter 1: FeaturesDS2000 Software Manual
Programming List
Note:Designating an extension as an operator in Program 0301 automatically assigns Class of Service 01 
to that extension. If you change your operator setup and make an operator a “normal” extension, be 
sure to go back and manually reassign a new Class of Service (2-15) to that extension. Note that the 
attendant’s Class of Service options are fully customizable.
Program 0301 - Number of Operators (page 370)
Specify the number of operators in the system (1-4).
Program 0301 - Operator 1 Extension (page 370)
Assign the 1st operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0301 - Operator 2 Extension (page 370)
Assign the 2nd operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0301 - Operator 3 Extension (page 370)
Assign the 3rd operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0301 - Operator 4 Extension (page 370)
Assign the 4th operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0501 - Digit 0 Options (page 392)
Assign the digit(s) the system will use for operator access (normally 0 and 01-04). Do not 
change the Expected Digits entry for the digit 0.
Program 1802 - Extension’s Operator (page 457)
Assign the extension’s operator (300-331). This is the co-worker the extension user reaches 
when they dial 0.
Program 1802 - Off-Hook Signaling for CO Calls (page 456)
To have the system audibly alert the operator when trunk calls are waiting, assign an exten-
sion’s Off-Hook Signaling options for trunk calls (0 = no Off-Hook Signaling, 1 = Call Wait 
beeps over speaker, 2 = Off hook ringing.
Other Related Features
Barge In (Intrusion) (page 37)
Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.
Call Waiting / Camp-On (page 51)
Since the attendant is never busy, Intercom callers cannot Camp On to an attendant.
Callback (page 54)
Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.
Class of Service (page 73)
By default, the system assigns Class of Service 1 to the attendant. This provides the attendant 
with Alternate Attendant, Barge In, Call Forwarding Off Premise, Direct Trunk Access, 
Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability.
Do Not Disturb (page 114)
The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates 
the night mode for any trunks directly terminated to the attendant.
Group Ring (page 144)
System operators will not ring for Ring Group calls.
Intercom (page 165)
Designate each extension’s operator.
Monitor / Silent Monitor (page 192)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant. 
						

							Attendant Position
DS2000 Software ManualChapter 1: Features27
Privacy (page 226)
Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.
Removing Trunks and Extensions From Service (page 242)
Normally, the attendant should be able to remove extensions and trunks from service.
Voice Mail (page 340)
TRF transfers to the attendant from the Voice Mail Automated Attendant flash the Opera-
tor Call key and the Ring Indicator lamp. The call does not flash a line/loop key. (Note that 
Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.)
UTRF transfers to the attendant from the Voice Mail Automated Attendant flash the 
trunk’s line/loop key and the Ring Indicator lamp.
Feature Operation
To call the attendant:
1. Press 
ICM.
2. Dial 
0.
This calls the attendant assigned to your extension. If your system has multiple atten-
dants, you can reach them by dialing 01-04.Dial tone.
ICM and SPK on.
Two beeps.
ICM and SPK on. 
						

							Automatic Call Distribution (ACD)
28Chapter 1: FeaturesDS2000 Software Manual
Automatic Call Distribution (ACD)
Description
LCCPU 01.00.00 Not available. Also see Extension Hunting on page 121. 
						

							Automatic Fault Reporting
DS2000 Software ManualChapter 1: Features29
Automatic Fault Reporting
Description
LCCPU 01.00.00 Not available. 
						

							Automatic Handsfree
30Chapter 1: FeaturesDS2000 Software Manual
Automatic Handsfree
Description
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key 
— without lifting the handset or pressing 
SPK first. If enabled, the system provides Automatic 
Handsfree for:
Call Coverage Keys
Central Office Calls (line and loop calls)
Group Call Pickup keys
Hotline Keys
Intercom (ICM key)
Last Number Redial (LND key)
Paging keys
Park keys
Personal Speed Dial bin keys
Personal and System Speed Dial keys
The system always provides Automatic Handsfree for:
Dial Number Preview
Directory Dialing
Conditions
None
Default Setting
EnabledLCCPU 01.00.00 Available.
Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or 
use a feature. 
						

							Automatic Handsfree
DS2000 Software ManualChapter 1: Features31
Programming Guide
Programming List
Program 0201 - Automatic Handsfree (page 367)
Enter Y to enable Automatic Handsfree system-wide.
Program 1802 - Automatic Handsfree (page 456)
Enter Y to enable Automatic Handsfree.Step-by-step guide for setting up Automatic 
Handsfree
Step 1: IShould an extension be able to use Automatic Handsfree?
• In Program 0201 - Automatic Handsfree 
(page 367), enter Y to enable Automatic Hands-
free system wide.
• In Program 1802 - Automatic Handsfree 
(page 456), enter Y to enable Automatic Hands-
free for the extension.
• In Program 1802 - Automatic Handsfree 
(page 456), enter N to enable Automatic Hands-
free for the extension.
Step 2: Do you want to disable Automatic Handsfree for all extensions system-wide?
• In Program 0201 - Automatic Handsfree 
(page 367), enter Y to enable Automatic Hands-
free for all extensions system-wide.
• In Program 0201 - Automatic Handsfree 
(page 367), enter N to disable Automatic Hands-
free for all extensions system-wide.
If yes
If no
If yes
If no 
						

							Automatic Handsfree
32Chapter 1: FeaturesDS2000 Software Manual
Other Related Features
Central Office Calls, Placing (page 63)
With Automatic Handsfree, an extension user can press a line key to place a trunk call without 
first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a 
line key before lifting the handset or pressing SPK.
Handsfree and Handsfree Answerback (page 150)
Process calls using the speaker and microphone in the telephone (instead of the handset).
Headset Compatibility (page 154)
While in the headset mode, Automatic Handsfree simplifies answering trunk calls.
Line Keys (page 176)
Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting 
the handset; they just press the line key instead.
Loop Keys (page 179)
Automatic Handsfree allows the keyset user to answer a call ringing a loop key without lifting 
the handset; they just press the loop key instead.
Feature Operation
If enabled, Automatic Handsfree operation is automatic when you press the key.