NEC Ds2000 Software Instructions Manual

							Call Timer
DS1000/2000 Software ManualChapter 1: Features73
Feature Operation
To time your trunk call if you have an Automatic Call Timer key:
1. Place or answer trunk call.
2. The Call Timer starts automatically.
You can press the Automatic Call Timer key once to turn the timer off. Press the key a 
second time to restart the timer.
You can also press CHECK + the timer key to restart the timer.
To time your call if you have a Manual Call Timer key:
You can also use your Manual Call timer key as a stop watch while your phone is idle.
1. Place or answer Intercom or trunk call.
2. Press Manual Call Timer key.
You can press the Manual Call Timer key once to turn the timer off. Press the key a sec-
ond time to restart the timer.
You can also press CHECK + the timer key to restart the timer.Conversation with caller.
Automatic Call Timer key on.
Timer in first line of display.
Conversation with caller.
Manual Call Timer key on.
Timer in first line of display. 
						

							Call Waiting / Camp-On
74Chapter 1: FeaturesDS1000/2000 Software Manual
Call Waiting / Camp-On
Description
With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without 
hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with 
two beeps indicating the first waiting call. (The busy extension can be on a handset or Handsfree 
call.) The call goes through when the extension becomes free.
If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The 
extension will not hear Camp-On beeps for additional waiting calls.
Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to 
Off-Hook Signaling on page 270 for more.
The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On 
tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).
Conditions
A system reset or power failure cancels all Camp-Ons system wide.
While busy on a call, Camp-On tones occur only for the first incoming call and do not repeat.
Default Setting
Call Waiting tones enabled.DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Call Waiting helps busy extension users know when they have additional waiting calls. It also lets 
callers wait in line for a busy extension without being forgotten.
Off-Hook 
Ringing1Camp-On 
Tones2
Key Ring Yes No
Transferred Trunk Call Yes Yes
Direct Inward Line Yes Yes
Transfer from Voice Mail (UTRF) Yes Yes
Call Coverage Key Yes No
Group Call Pickup Key Yes No
1 For Off-Hook ringing, 1802 - Off-Hook Signaling for CO Calls = 2.2 For Camp-On tones, 1802 - Off-Hook Signaling for CO Calls = 1. 
						

							Call Waiting / Camp-On
DS1000/2000 Software ManualChapter 1: Features75
Programming Guide
Step-by-step guide for setting up Call Waiting 
/ Camp-On
Step 1: Should extension be able to Camp On to a busy co-worker?
• In Program 0101 - Camp-On to Busy Extension 
(page 440), enter Y in each Class of Service that 
should allow users to Camp-On to a busy exten-
sion.
• In Program 0101 - Privacy (page 441), be sure 
Privacy is disabled at the destination extension 
(N).
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
• Assign Class of Service (1-15) to extensions.
• In Program 0101 - Camp-On to Busy Extension 
(page 440), enter N in each Class of Service that 
should prevent users from Camping-on to a busy 
extension. Entering N automatically converts an 
extension’s Camp On to Callback.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
Step 2: Should an extension hear Camp-On tones when a co-worker camps-on to their 
extension?
• In Program 0201 - Call Waiting (Camp-On) Tone 
(page 445), enter Y to enable Camp-On tones sys-
tem-wide.
•InProgram 0403 - Call Waiting Tone Interval 
(page 467), set the interval between Camp-On 
tones.
•InProgram 1802 - Off-Hook Signaling for Inter-
com Calls (page 539), enter 1.
• In Program 0201 - Call Waiting (Camp-On) Tone 
(page 445), enter N to disable Camp-On tones 
system-wide.
If yes
If no
If yes
If no 
						

							Call Waiting / Camp-On
76Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 0101 - Camp-On to Busy Extension (page 440)
In an extension’s Class of Service, enter Y to allow the extension to Camp-On to a busy co-
worker. Enter N to prevent the extension from Camping-On to a busy co-worker. Entering N 
also automatically converts an extension’s Camp On to Callback.
Program 0101 - Privacy (page 441)
An extension with Privacy enabled (Y) will block Camp On / Call Waiting.
Program 0201 - Call Waiting (Camp-On) Tone (page 445)
Enter Y to enable Camp-On tones system-wide. Enter N to disable Camp-On Tones system-
wide. 
Program 0403 - Call Waiting Tone Interval (page 467)
Set the interval between Camp-On tones.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service (1-15) to extensions.
Program 1802 - Off-Hook Signaling for Intercom Calls (page 539)
To enable Camp On tones for Intercom calls, enter 1.
Other Related Features
Attendant Position (page 46)
An extension user cannot Camp-On to the attendant because the attendant’s extension is never 
busy.
Callback (page 78)
If an extension user Camps-On and then hangs up, the system converts the Camp-On to a 
Callback.
Caller ID (page 81)
An extension programmed to receive Camp On tones or Off-Hook Ringing from a waiting call 
will also receive Second Call Caller ID.
Direct Inward Line (page 118),
DILs to a busy extension automatically send Camp-On tones.
Do Not Disturb (page 146)
An extension cannot Camp-On to a busy co-worker that is also in Do Not Disturb.
Key Ring (page 232)
A Key Ring call will not send Camp-On beeps to a busy extension that normally rings for that 
call.
Intercom (page 227)
A user can Camp-On after placing an Intercom call to a busy co-worker.
Privacy (page 295)
Privacy blocks Camp-On / Call Waiting.
Split (Alternate) (page 343)
Camp-On lets an extension user know that a call is waiting to be answered. The user can Split 
between the waiting call and their current call.
Transfer (page 393)
An extension user may be able to Transfer a call to a busy extension.
Trunk (Line) Queuing / Trunk Callback (page 402)
Trunk Queuing lets an extension user Camp-On to a busy trunk.
Volume Controls (page 431)
The extension user cannot adjust the volume of incoming Camp On tone. 
						

							Call Waiting / Camp-On
DS1000/2000 Software ManualChapter 1: Features77
Feature Operation
To Camp-On to a busy extension:
1. Call busy extension.
2. Dial 2; do not hang up.
If you hang up, the system converts your Camp-On to a Callback.
3. When your co-worker hangs up their initial call:
4. Speak to your co-worker when they answer their Camp-On ring.Busy tone.
ICM and SPK on.
Busy tone stops.
ICM and SPK on.
Ringback. Camp-On rings your co-worker’s phone also.
ICM and SPK on. 
						

							Callback
78Chapter 1: FeaturesDS1000/2000 Software Manual
Callback
Description
When an extension user calls a busy co-worker, they can leave a Callback request for a return call. 
The system services Callback requests as follows:
Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the mean time.
When extension B becomes idle, the system rings extension A. This is the Callback ring.
Once caller A answers the Callback ring, the system rings (formerly busy) extension B.
If caller A doesn’t answer the Callback ring, the system cancels the Callback.
As soon as caller B answers, the system sets up an Intercom call between A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes 
the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at 
the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system 
cancels the Callback.
Conditions
A system reset or power failure cancels all Callbacks system-wide.
Default Setting
Callback enabled.
Programming Guide
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.
Step-by-step guide for setting up Callback
Step 1: Should extension be able to leave a Callback for a busy co-worker?
• In Program 0101 - Camp-On to Busy Extension 
(page 440), enter Y in each Class of Service that 
should allow users to leave a Callback at a busy 
extension.
• In Program 0101 - Camp-On to Busy Extension 
(page 440), enter N in each Class of Service that 
should prevent users from leaving a Callback at a 
busy extension.
If yes
If no 
						

							Callback
DS1000/2000 Software ManualChapter 1: Features79
Programming List
Program 0101 - Camp-On to Busy Extension (page 440)
In an extension’s Class of Service, enter Y to allow the extension to leave a Callback for a 
busy co-worker. Enter N to prevent the extension from leaving a Callback for a busy co-
worker.
Program 0201 - Call Waiting (Camp-On) Tone (page 445)
Enter Y to enable Camp-On tones system-wide. Enter N to disable Camp-On Tones system-
wide. 
Program 0403 - Call Waiting Tone Interval (page 467)
Set the interval between Camp-On tones.
Other Related Features
Attendant Position (page 46)
An extension user cannot leave a Callback for the attendant because the attendant’s extension 
is never busy.
Call Waiting / Camp-On (page 74)
If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-
On instead.
Central Office Calls, Answering (page 87)
If a trunk is ringing an extension because of a prior Callback, and then receives a new trunk 
call, it will start ringing for the new call. The Callback request is then queued.
Do Not Disturb (page 146)
An extension cannot leave a Callback for a busy co-worker that is also in Do Not Disturb.
Trunk (Line) Queuing / Trunk Callback (page 402)
An extension user can queue for a busy trunk and then hang up to turn the queue into a trunk 
Callback.
Step 2: When an extension leaves a Callback for a co-worker, should the co-worker hear 
Camp-On tones?
• In Program 0201 - Call Waiting (Camp-On) Tone 
(page 445), enter Y to enable Camp-On tones sys-
tem-wide.
•InProgram 0403 - Call Waiting Tone Interval 
(page 467), set the interval between Camp-On 
tones.
• In Program 0201 - Call Waiting (Camp-On) Tone 
(page 445), enter N to disable Camp-On tones 
system-wide. Step-by-step guide for setting up Callback
If yes
If no 
						

							Callback
80Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To place a Callback:
1. Call busy extension.
2. Dial 2 and hang up.
Stay on the line without hanging up if you want to Camp-On instead.
3. When the busy co-worker becomes free:
4. Lift handset to answer.
5. Speak to your co-worker when call goes through.Busy tone.
ICM and SPK on.
Busy tone stops.
ICM and SPK off.
Intercom ring.
ICM and SPK off.
Two beeps.
ICM on. 
						

							Caller ID
DS1000/2000 Software ManualChapter 1: Features81
Caller ID
Description
Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory 
Number or DN) and optional name. Caller ID supports the telco’s Called Number Identification 
(CNI) and Called Number Delivery (CND) service, when available. These services provide the 
Caller ID information (i.e., messages) between the first and second ring burst of an incoming call.
Caller ID provides the following features:
Single and Multiple Message Format Compatibility
There are two types of Caller ID message formats currently available: Single Data Message Format 
(SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco 
sends only the caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data 
Message Format, the telco sends the DN and the caller’s name. The DN for this format can be up to 
15 digits long, and the name provided can consist of up to 15 ASCII characters.
If no DN is received, no number or error message displays.
Caller ID on the SMDR Report
Caller ID data prints on the SMDR report. SDMF records print a single line which shows just the 
incoming number. MDMF records print on two lines, with the first line showing the number and the 
second line showing the name. Unlike the telephone display, the SMDR report can show the entire 
15 digits in the DN, if required.
Following is a same SMDR report showing Caller ID data. The first two lines of the report show a 
complete MDMF record with both the caller’s number and name. The last two lines of the report 
show two Caller ID error messages: Private Number and Out of Area. The “IN” in the type column 
indicates that the records shown are for incoming calls.
If no DN is received, no number or error message displays.DS2000 Fixed Slot Not available.
DS2000 U SlotAvailable.
• Caller ID Separator requires software version 02.00.01.
• In Program 1001 - Caller ID (page 503), the entries are changed from Y 
(Caller ID enabled) to 2 in software version 02.00.06.
• Post-answer Caller ID display for Ring Group calls requires 02.00.04.
• Pre-answer Caller ID display for Ring Group calls requires 02.01.07.
DS1000Available.
• Post-answer Caller ID display for Ring Group available.
• Pre-answer Caller ID display for Ring Group calls requires 02.01.07.
Caller ID automatically displays the phone number and optional name for incoming trunk calls. 
						

							Caller ID
82Chapter 1: FeaturesDS1000/2000 Software Manual
Station Message Detail Recording
03/10/2000 11:11A
---+---+--------------------------------+----------+---------+--------+---
Sta|Lin|         Number Dialed          |  Account |  Start  |Duration| T 
---+---+--------------------------------+----------+---------+--------+---
301| 02|                      2139261000|          |11:11:39A|00:00:13|IN 
301| 02|                  ANDERSON ALLEN|          |11:11:39A|00:00:13|IN 
301| 02|                  Private Number|          |11:12:26A|00:00:12|IN 
301| 02|              Out of Area Number|          |11:13:16A|00:00:12|IN 
Caller ID Integration with Voice Mail
Caller ID fully integrates with NVM-Series Voice Mail systems. This enables Voice Mail features 
such as Make Call with Caller ID. Make Call allows the Voice Mail subscriber to return a call to 
someone who left them a message without knowing the calling party’s phone number.
Second Call Caller ID (Extension Level Call Waiting Caller ID)
While a display keyset user is busy on a call, the system can show the Caller ID information for a 
waiting call. If the busy extension is programmed to receive Camp On tones or Off-Hook Ringing 
from the waiting call, the system will send the Caller ID data to the busy telephone’s display. If the 
busy extension does not receive Camp On tones or Off-Hook Ringing, it will also not receive the 
waiting call’s Caller ID. (Note that Caller ID data from a Camp On is displayed only once, corre-
sponding to the single Camp On beep.)
Third Party Caller ID Check
Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for 
another trunk. The trunk that the user checks can be ringing or busy.
Caller ID Display Separator
An extension’s display can optinally show a calling party number separator. The separator is a dash 
after the area code and after the local exchange on a 7 or 10 digit number. If disabled, the calling 
party number displays without a separator.
Conditions
In DS2000, Caller ID requires the installation of Caller ID Daughter Boards on your ATRU 
PCBs:
-  4ATRU PCB P/N 80010A uses Caller ID Daughter Board P/N 92012.
-  8ATRU PCB P/N 80011A uses Caller ID Daughter Board P/N 80013.
-  The 4ATRU and 8ATRU PCBs must use firmeware 1.5 or higher.
Default Setting
Caller ID for each a trunk is disabled. See Program 1001 - Caller ID (page 503).
Caller ID with Voice Mail is disabled. See Program 1001 - Voice Mail Caller ID (page 503).
An extension’s Caller ID display is enabled. See Program 0101 - CLID Display (page 443).
Second Call Caller ID is enabled. See Program 0101 - 2nd CALL CLID (Extension Level 
Call Waiting Caller ID) (page 443)
.
Third Party Caller ID Check is disabled. See Program 0101 - 3rd Party Caller ID (page 443).
The Caller ID Display Separator is disabled. See Program 0101 - CLID Display Separator 
(page 443)
.
The telco must provide Caller ID service for each trunk that has Caller ID programming enabled.