NEC Ds2000 Software Instructions Manual

							Names for Extensions and Trunks
DS1000/2000 Software ManualChapter 1: Features263
Names for Extensions and Trunks
Description
Extensions and trunks can have names instead of just circuit numbers. These names show on a key-
set’s display when the user places or answers calls. Extension and trunk names make it easier to 
identify callers. The user does not have to refer to a directory when processing calls. Extension and 
trunk names can consist of upper and lower case letters,spaces and punctuation, and can be up to 15 
characters long. 
Extension names display when placing or answering Intercom calls. Trunk names display when 
using the following features:
Central Office Calls, Answering
Central Office Calls, Placing
Direct Inward Line
Direct Trunk Access
Directed Call Pickup
Last Number Redial
Line Keys
Loop Keys
Night Service / Night Ring
Park
Speed Dial
Transfer
Refer to  Programming Names and Text Messages on page 439 when entering names.
Conditions
None
Default Setting
No extension names assigned (the extension’s number displays instead).
All trunk names are TRUNK followed by the trunk’s number (e.g., TRUNK 2 for trunk 2).
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Names help identify trunks and extension. 
						

							Names for Extensions and Trunks
264Chapter 1: FeaturesDS1000/2000 Software Manual
Programming Guide
Programming List
Program 1001 - Trunk Extension Number (page 498)
Enter the name for the trunk port. The trunk name can be up to 15 characters long.
Program 1801 - Extension Name (page 532)
Enter the name for the extension port. The extension name can be up to 15 characters long.
Other Related Features
See the list under Description above.
Feature Operation
Trunk and extension names automatically display once programmed.Step-by-step guide for setting up Names for 
Extensions and Trunks
Step 1: Do you want to program names for trunks?
• In Program 1001 - Trunk Name (page 498), 
assign names to trunks (up to 15 characters).
• In Program 1001 - Trunk Name (page 498), do 
not change the trunk names from their default 
entries.
Step 2: Do you want to program names for extensions.
• In Program 1801 - Extension Name (page 532), 
assign names to extensions (up to 15 characters).
• In Program 1801 - Extension Name (page 532), 
do not change the extension names from their 
default entries.
If yes
If no
If yes
If no 
						

							Night Service / Night Ring
DS1000/2000 Software ManualChapter 1: Features265
Night Service / Night Ring
Description
Night Service redirects trunk calls to their night mode destination. Typically, the attendant or super-
visor activates Night Service after normal working hours, when most employees are unavailable to 
answer calls. There are two basic types of Night Service: Assigned Night Answer and Universal 
Night Answer.
Assigned Night Answer rings extensions directly at Night, providing specific answering points for 
Night Service calls. (For example, you can program trunks to ring the security station at night.) 
 Universal Night Answer (UNA) allows a user to pick up a call ringing the system at night. With UNA, 
an employee can go to any telephone and dial a UNA code to answer the call. The extension does 
not need to have a line/loop key assigned for the ringing call. 
Following are the four basic types of Night Service operation for a trunk. Note that only option 3 
enables Universal Night Answer.
Option 1: Key Ring Day and Night
The trunk is a Key Ring trunk during the day and at night. The trunk rings according to the set-
tings in 
Program 1805 - Ring Assignments (page 551). An extension’s Night Key (if pro-
grammed) controls the day/night mode of the trunk. The trunk will not enable Universal Night 
Answer pickup. Turn to 
Key Ring on page 232 for more on setting up Key Ring trunks.
Option 2: Key Ring During the Day, DIL at Night
The trunk is a Key Ring trunk during the day and a DIL at night. During the day, the trunk rings 
according to the settings in 
Program 1805 - Ring Assignments (page 551).  At night, the 
trunk rings the DIL destination (i.e., extension, Ring Group UCD Hunting group or Voice Mail). 
An extension’s Night Key (if programmed) controls the day/night mode of the trunk. The trunk 
will not enable Universal Night Answer pickup. Turn to 
Key Ring on page 232 for more on set-
ting up Key Ring trunks. Turn to 
Direct Inward Line on page 118 for more on setting up Direct 
Inward Lines.
Option 3: DIL During the Day, Key Ring at Night
The trunk is a DIL during the day and a Key Ring trunk at night. The trunk rings the DIL desti-
nation during the day and rings according to the settings in  
Program 1805 - Ring Assign-
ments (page 551)
 at night. The DIL destination’s DND key controls the night mode of the 
trunk. If the DIL destination is extension 300 (normally the attendant), pressing the DND key 
also enables Universal Night Answer pickup. Turn to 
Direct Inward Line on page 118 for more 
on setting up Direct Inward Lines. Turn to 
Key Ring on page 232 for more on setting up Key 
Ring trunks. 
Option 4: DIL Day and Night
The trunk is a DIL during the day and at night. The DIL destination’s DND key controls the 
night mode of the trunk. Pressing the DND key will not enable Universal Night Answer pickup. 
Turn to 
Direct Inward Line on page 118 for more on setting up Direct Inward Lines. 
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Use Night Service to reroute calls after hours. 
						

							Night Service / Night Ring
266Chapter 1: FeaturesDS1000/2000 Software Manual
At attendant (extension 300 by default), key 11 is a Night key. This allows the attendant to activate 
the Night Mode system-wide.
Conditions
None
Default Setting
Trunks 1-8 ring extensions on line keys 1-8 in the day and at night.
At attendant (extension 300 by default), key 11 is a Night key. This allows the attendant to acti-
vate the Night Mode system-wide.
Programming Guide
Step-by-step guide for setting up Night 
Service / Night Ring (Page 1 of 2)
Step 1: Should extension be able to put Key Ring trunks into the night mode?
• In Program 0101 - Activate Night Mode 
(page 442), enter Y to allow extensions with the 
assigned Class of Service to put the system in the 
night mode. This capability is normally reserved 
for attendants.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
•T
o put a Night key on a keyset:
In Program 1701 - Night Key (page 520), assign a 
key as a Night key (code 18 + CLEAR).
•T
o put a Night key on a DSS Console:
In Program 1704 - Night Key (page 530), assign a 
key as a Night key (code 18 + CLEAR).
• In Program 0101 - Activate Night Mode 
(page 442), enter N to prevent extensions with the 
assigned Class of Service from putting the system 
in the night mode.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
• In Program 1701 - Night Key (page 520), and 
Program 1704 - Night Key (page 530), do not 
assign Night keys (code 18).
If yes
If no 
						

							Night Service / Night Ring
DS1000/2000 Software ManualChapter 1: Features267
Programming List
Program 0101 - Activate Night Mode (page 442)
Enter Y to allow an extension to activate the Night Mode for Key Ring trunks.
Program 1003 - Direct Termination (Day) (page 509)
To enable UNA pickup for a trunk (e.g., ** + 01 at night), terminate the trunk to extension 300 
during the day. UNA pickup only applies to Option 3.
Program 1003 - Direct Termination (Night) (page 510)
To enable UNA pickup for the trunk (e.g., ** + 021 at night), terminate the trunk to Key Ring 
at night (by pressing CLEAR). UNA pickup only applies to Option 3.
Program 1701 -  Night Key (page 520)
Assign a programmable key as a Night Key (code 18 + CLEAR). Pressing the Night Key puts 
trunks terminated to Key Ring during the day into the night mode.
Program 1704 -  Night Key (page 530)
Assign a DSS  Console key as a Night Key (code 18 + CLEAR). Pressing the Night Key puts 
trunks terminated to Key Ring during the day into the night mode.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Program 1803 - Extension Line Access Assignments (page 546)
For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming 
only. 2 = Outgoing only, 3 = Full access).
Step 2: Do you want Key Ring trunks to ring extensions at night?
• In Program 1805 - Ring Assignment (page 551), 
for each trunk at each extension assign option 2 
(ringing day and night), option 3 (night ring only) 
or option 4 (delay ring day and night).
•Program 1803 - Extension Line Access Assign-
ments (page 546), for each trunk at each exten-
sion be sure to assign access option 1 (incoming 
only) or 2 (outgoing only).
• In Program 1805 - Ring Assignment (page 551), 
for each trunk at each extension do not assign 
option 2 (ringing day and night), option 3 (night 
ring only) or option 4 (delay ring day and night).
Step 3: Do you want trunks to enable Universal Night Answer pickup?
Implement Night Service option 3:
• In Program 1003 - Direct Termination (Day) 
(page 509), terminate the trunk to extension 300 
during the day.
• In Program 1003 - Direct Termination (Night) 
(page 510), terminate the trunk to Key Ring at 
night (by pressing CLEAR).
• Implement one of the other basic types of Night 
Service operation (option 1, 2 or 4). Step-by-step guide for setting up Night 
Service / Night Ring (Page 2 of 2)
If yes
If no
If yes
If no 
						

							Night Service / Night Ring
268Chapter 1: FeaturesDS1000/2000 Software Manual
Program 1805 - Ring Assignments (page 551)
Assign ringing for each trunk at each extension (1 = Lamp only [day and night], 2 = Ringing 
day and night, 3 = Night Ring only, lamp during the day, 4 = Delay ring day and night).
Other Related Features
Direct Inward Line (page 118)
The extension to which the DIL is terminated controls the night mode of the DIL.
If a DIL is terminated to the Voice Mail master number, a System Mode key (code 18 + the 
Voice Mail number) controls the night mode status of the DIL.
Direct Station Selection (DSS) Console (page 128)
A DSS Console with a Night key can put the system in the night mode.
Do Not Disturb (page 146)
A DIL destination activates the night mode for the DIL when they press DND.
Group Ring (page 183)
The Night key sets the day/night status of a DIL terminated to a Ring Group.
Feature Operation
To activate Night Service (i.e., put Key Ring trunks into the night mode):
This capability is normally restricted to attendants and supervisors.
1. Do not lift the handset.
2. Press the Night key.
To deactivate Night Service (i.e., put Key Ring trunks into the day mode):
This capability is normally restricted to attendants and supervisors.
1. Do not lift the handset.
2. Press the Night key.
To answer a call that rings a line or loop key at night:
1. Lift handset.
If you have Ringing Line Preference, lifting the handset answers the call.
If you have Automatic Handsfree, you can press the line or loop key without first lifting 
the handset.
2. Press flashing line or loop key.N/A.
Night key on. You display shows: SYSTEM IN NIGHT MODE
N/A.
Night key on.
N/A.
Night key goes out.
Trunk ring.
Line or loop key flashing red for key ring call.
Line key flashing green for DIL.
Conversation with caller.
Line or loop key on. 
						

							Night Service / Night Ring
DS1000/2000 Software ManualChapter 1: Features269
To answer a call ringing the system at night (UNA Pickup):
1. Press 
ICM.
2. Dial ** followed by the UNA code (01-04).
Dial the lowest number first (e.g., 01). If you hear busy, try the next highest number 
(e.g., 02).Trunk ring.
N/A 
						

							Off-Hook Signaling
270Chapter 1: FeaturesDS1000/2000 Software Manual
Off-Hook Signaling
Description
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get 
through. Off-Hook Signaling helps important callers get through, without waiting in line for the 
called extension to become free.  After the user hears the off-hook signal, they can use other system 
features (such as Hold or Park) to process their active call and then answer the waiting call.
Off-Hook Signaling for Trunk Calls
While a keyset user is on a call, Off-Hook Signaling for trunk calls can be:
While on a handset call, a flashing green Ring/Message lamp, line/loop key, and muted 
off-hook ringing. (
While Off-Hook Signaling ringing is occuring, use VOL  and VOL  to 
adjust the volume of ringing.)
OR
While on a handset or Handsfree call, a flashing green line/loop key and Camp-On tones.
The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On 
tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).
Off-Hook Signaling for Intercom Calls
While an extension user is on a handset or Handsfree call, they can receive Camp-On tones from a 
co-worker that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp-On on page 74 
for more on how to set this up. Off-hook ringing for Intercom calls is not available.
Conditions
NoneDS2000 Fixed Slot Available.
DS2000 U Slot Available. User Programmable Feature steps added.
DS1000 Available. Includes User Programmable Feature steps.
Off-Hook Signaling helps important callers get through.
Off-Hook 
Ringing1Camp-On 
Tones2
Key Ring Yes No
Transferred Trunk Call Yes Yes
Direct Inward Line Yes Yes
Transfer from Voice Mail (UTRF) Yes Yes
Call Coverage Key Yes No
Group Call Pickup Key Yes No
1 For Off-Hook ringing, 1802 - Off-Hook Signaling for CO Calls = 2.2 For Camp-On tones, 1802 - Off-Hook Signaling for CO Calls = 1. 
						

							Off-Hook Signaling
DS1000/2000 Software ManualChapter 1: Features271
Default Setting
Off-Hook Signaling for trunk calls is a flashing green line/loop key and Camp-On tones.
Off-Hook Signaling for Intercom calls is Camp-On tones.
Programming Guide
Step-by-step guide for setting up Off-Hook 
Signaling 
Step 1: When an Intercom call is waiting, should extension hear Camp-On beeps, Voice Over, 
or no Off-Hook Signaling?
• In Program 1802 - Off-Hook Signaling for Inter-
com Calls (page 539), enter 1.
• In Program 1802 - Off-Hook Signaling for Inter-
com Calls (page 539), enter 3.
• In Program 1802 - Off-Hook Signaling for Inter-
com Calls (page 539), enter 0.
Step 2: When an Intercom call from their Hotline partner’s Hotline key is waiting, should 
extension hear Camp-On beeps, Voice Over, or no Off-Hook Signaling?
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 1.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 3.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 0.
Step 3: When an incoming trunk call is waiting, should extension hear Camp-On beeps, off-
hook ringing, or no Off-Hook Signaling?
• In Program 1802 - Off-Hook Signaling for CO 
Calls (page 540), enter 1.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 2.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 0.
Camp-On
Voice Over
No Signals
Camp-On
Voice Over
No Signals
Camp-On
Ringing
No Signals 
						

							Off-Hook Signaling
272Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 1802 - Off-Hook Signaling for Intercom Calls (page 539)
Set an extension’s Off-Hook Signaling options for incoming Intercom calls. The options 
are 0 (no Off-Hook Signaling), 1 (Call Wait beeps over speaker), and 3 (Voice Over).
Turn to Call Waiting / Camp-On on page 74 for more on setting up Camp On.
Turn to Voice Over on page 428 for more on setting up Voice Over.
Program 1802 - Off-Hook Signaling for Hotline Partner (page 539)
Set an extension’s Off-Hook Signaling options for incoming Intercom calls from their 
Hotline partner that were placed using the Hotline key. The options are 0 (no Off-Hook 
Signaling), 1 (Call Wait beeps over speaker), or 3 (Voice Over).
Note that incoming Intercom calls dialed from the Hotline partner follow the Off-Hook 
Signaling for Intercom Calls option above.
Turn to Voice Over on page 428 for more on setting up Voice Over.
Program 1802 - Off-Hook Signaling for CO Calls (page 540)
Set an extension’s Off-Hook Signaling options for incoming trunk calls. The options are 0 (no 
Off-Hook Signaling),1 (Camp-On tones) and 2 (off-hook ringing).
Other Related Features
Attendant Call Queuing (page 44)
The Operator Call Key does not activate off-hook signaling.
Caller ID (page 81)
An extension programmed to receive Camp On tones or Off-Hook Ringing from a waiting call 
will also receive Second Call Caller ID.
Conference (page 111)
An extension user can Conference their active call with the waiting call.
Direct Inward Line (page 118)
DILs can initiate Off-Hook Signaling beeps.
Headset Compatibility (page 194)
Turn to Off-Hook Signaling and Headsets on page 194 for more on how Off-Hook Signaling 
interacts with headsets.
Hold (page 197)
An extension user can place their current call on Hold and answer the waiting call.
Hotline (page 202)
Hotline activates Off-Hook Signaling.
Key Ring (page 232)
Off-Hook Signaling can occur for Key Ring calls.
Park (page 287)
An extension user can Park their current call and answer the waiting call.
Split (Alternate) (page 343)
An extension user can alternate between their active call and their waiting call.
Transfer (page 393)
An extension user can Transfer their current call to a co-worker or Voice Mail and then answer 
the waiting call. In addition, transferred calls can initiate Off-Hook Signaling.
Voice Over (page 428)
Voice Over also lets a user get through to a keyset extension user busy on a handset call. The 
busy keyset extension user hears an alert tone followed by the voice of the interrupting party.