NEC Ds2000 Software Instructions Manual

							User Programmable Features
DS1000/2000 Software ManualChapter 1: Features413
Conditions
None
Default Setting
Extension 300 has its access level fixed at 5. (This means that by default only extension 300 can 
dial #TD to change the system time and date.)
All other extensions have access level 3.
Programming List
Program 1801 - Access Level (page 534)
Use this option to set an extension’s access level (1-5). Access level 5 has the most capability 
(see the tables above). Access level 1 has the least capability. By default, extension 300 has 
it’s access level fixed at 5. All other extensions have Access Level 3.
Other Related Features
See features listed under Description heading above.
Feature Operation
See tables under Description heading above. Voice Announce (for your 
incoming Intercom calls)
#VA
#VA + V for voice announce or R for ring 
+ 
SPK to exit.3-5 Table 16:  User Programmable Features
Feature Mnemonic Operation Access Level
The shaded rows below show the Fixed Slot software User Programmable Features. 
						

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414Chapter 1: FeaturesDS1000/2000 Software Manual
Voice Mail
Description
The system is fully compatible with the NVM-Series Voice Mail with Automated Attendant Sys-
tems. These systems provide telephone users with comprehensive Voice Mail and Automated 
Attendant features. Automated Attendant automatically answers the system’s incoming calls. After 
listening to a customized message, an outside caller can dial a system extension or use Voice Mail. 
Integrated Voice Mail enhances the telephone system with the following features:
Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension con-
nect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling 
back later. Forwarding can occur for all calls immediately, for unanswered calls or when the exten-
sion is busy, or just for unanswered calls.
Leaving a Message
Voice Mail lets a keyset extension user easily leave a message at an extension that is unanswered, 
busy in Do Not Disturb. The caller just presses their Voice Mail key to leave a message in the called 
extension’s mailbox. There is no need to call back later.
Transferring to Voice Mail
By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a 
coworker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox.
Conversation Record
While on a call, an extension user can have Voice Mail record the conversation. The keyset user just 
presses their Voice Mail Record Key. Once recorded, the Voice Mail stores the conversation as a 
new message in the user’s mailbox. After calling their mailbox, a user can save, edit or delete the 
recorded conversation. The ability to use Conversation Record is controlled by an extension’s Class 
of Service.
Personal Answering Machine Emulation
A keyset user can have their idle extension emulate a personal answering machine. This lets Voice 
Mail screen their calls, just like their answering machine at home. If activated, the extension’s 
incoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the user hears two 
alert tones followed by the caller’s incoming message. The keyset user can then:
Let the call go through to their mailbox.
DS2000 Fixed SlotAvailable. Check with your Sales Representative for the availability of Park 
and Page.
DS2000 U Slot• Display and Super Display Telephone displays show the number of new 
messages in the user’s mailbox.
• Unanswered calls Parked by an extension that has RNA/Busy Terminal 
Hunting to Voice Mail do not route to Voice Mail in DS2000 02.00.01 or 
higher and DS1000.
• In DS2000 02.00.06 or higher and DS1000, the Transfer to Mailbox feature 
doesn’t require that the user wait for splash tone before hanging up.
• The capability to press a line key to stop Conversation Record requires 
software version 02.01.07 or higher. DS1000
Voice Mail ends the frustration of and cost of missed calls, inaccurate written messages and tele-
phone tag, freeing up the company’s receptionists and secretaries for more production work. 
						

							Voice Mail
DS1000/2000 Software ManualChapter 1: Features415
Intercept the call before it goes to their mailbox.
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to an 
extension, Ring Group or UCD Hunting group when all Voice Mail ports are busy. During periods 
of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount of 
time. Without overflow, the outside calls ring Voice Mail until a port becomes available or the out-
side caller hangs up.
In addition, Voice Mail can be the overflow destination for the following types of calls (refer to the 
individual features for the specifics):
Direct Inward Line (page 118)
A trunk that directly rings an extension can overflow to Voice Mail.
Extension Hunting (page 156)
A trunk that rings an Extension Hunting group can overflow to Voice Mail.
Group Ring (page 183)
A trunk that rings a group of extensions can overflow to Voice Mail.
Key Ring (page 232)
A trunk ringing extension’s line keys can overflow to Voice Mail.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a 
Message Center Key for the shared mailbox can:
Listen to the messages stored in the mailbox.
Transfer calls to the shared mailbox.
Use many other Voice Mail features previously available only at an extension’s individual 
mailbox.
A Message Center Mailbox helps co-workers that work together closely - such as members of the 
same Pickup Group. For example, the group supervisor can send important messages to the shared 
Message Center Mailbox, to which any group member can respond when time allows. Each group 
member’s Message Center Key flashes (green) when messages are waiting.
Interactive Soft Key Shows New Messages
The Display and Super Display Telephone interactive soft keys show the number of new messages 
in the user’s mailbox. For example, if a Display Telpehone user has 2 new messages in their mail-
box, their Voice Mail soft key shows: 
VM02. If a Super Display Telephone user has 2 new messages 
in their mailbox, their Voice Mail soft key shows 
V-MAIL 02. The new message count resets to 00 
as soon as the user calls their mailbox (regardless of whether the new messages were listened to). 
The message count returns when the system updates the MW key on the phone.
Note on NVM-Series Voice Mail Configuration
If your NVM-Series Voice Mail does not have DS2000 as a menu selection in IN - INSTALL SYS-
TEM
, do the following:
Set up the Voice Mail database.
1. Select IN - Install System
2. Reinstall the Voice Mail for DS01/VS (24 x 72) and customize the trunk numbers to begin 
with 401.
Change the Voice Mail Call Pickup String.
1. Select CU - Customize Database. 
						

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416Chapter 1: FeaturesDS1000/2000 Software Manual
2. Select SO - System Options.
3. Change the 
Call Pickup String option to W**.
Change the Voice Mail Park and Page String.
1. Select CU - Customize Database.
2. Select 
MO - Mailbox Options
3. Enter the the extension’s mailbox number (e.g., 300 for extension 300).
4. For the mailbox selected (e.g., 300), change the 
Park/Paging string option to: FW**nnn/*10 
(where nnn is the extension’s number).
For extension 300, for example, the string would be FW**300/*10.
Change the Voice Mail Off Hook Call Announce  and Ringdown Strings.
The Ringdown String is required for Voice Mail Call Announce options 1, 2 and 3. The 
Off Hook Call Announce String is required for Voice Mail Call Announce Options 2 and 3.
1. Select 
CU - Customize Database.
2. Select 
SO - System Options.
3. Change the 
Off Hook Call Announce String option to: 9P@A|2.
This option may not be available on all Voice Mail systems.
4. Change the 
Ringdown String to B (DTMF digit B).
This option may not be available on all Voice Mail systems.
Refer to your NVM-Series Documentation for additional details.
DS1000 Ring Assignments and Voice Mail Ports
In DS1000 software version 02.01.07 and higher, the system automatically disables the
1805 - Ring Assignments programming for all single line ports assigned as Voice Mail ports in 
1802 - Voice Mail Port. To have Voice Mail answer an outside call, the trunk should be a Direct 
Inward Line (i.e., directly terminated) to the Voice Mail master number.
Conditions
If an extension has a flashing MW lamp and the system resets or power fails, the MW key con-
tinues to flash after the system restarts.
When using ASTU PCBs, the number of Voice Mail ports you can install is limited by available 
system DTMF receivers.
When the system rings an idle Voice Mail port, it will continue to ring the port until answered. 
The call will not cycle to a another member of the UCD Group (as it will for voice calls).
Default Setting
Voice Mail not installed. 
						

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DS1000/2000 Software ManualChapter 1: Features417
Programming Guide
Step-by-step guide for setting up Voice Mail 
(Page 1 of 4)
Step 1: Make sure you have analog ports reserved for Voice Mail.
• If you are using a 2-OPX Module, in Program 
1801 - Extension Circuit Type (page 532), be sure 
to enter  type 21. The 2-OPX Module must be 
P/N 92177A.
• If you are using ports on an ASTU PCB, in Pro-
gram 1801 - Extension Circuit Type (page 532), 
be sure to enter type 15. 
• Following the instructions in your Voice Mail 
documentation, connect the analog ports to Voice 
Mail system.
Step 2: Assign a UCD Hunt Group for Voice Mail.
• In Program 0510 - Group Number (page 485), 
select an available UCD Hunt Group for Voice 
Mail.
• In Program 0510 - Hunt Group Master Number 
(page 485), assign a master number to the hunt 
group you designate for Voice Mail.
Step 3: Enable Voice Mail programming.
• In Program 0201 - Voice Mail Installed 
(page 446), enter Y. (Entering N enables Message 
Waiting.) You must assign a Hunt Group Master 
Number in the previous step before program-
ming this option.
• In Program 0201 - Voice Mail Master Extension 
Number (page 446), enter the Voice Mail master 
extension number (e.g., 700).
Step 4: Set up the Voice Mail ports.
• In Program 1802 - Voice Mail Port (page 541), 
enter Y for each analog extension connected to 
Voice Mail.
• In Program 1807 - Hunt Type (page 554), enter 
hunt type 05 (for UCD hunting) for each analog 
extension connected to Voice Mail.
• In Program 1807 - Hunt Master Number 
(page 554), enter the Voice Mail UCD Group 
master number (assigned in step 2 above) for each 
analog extension connected to Voice Mail. 
						

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418Chapter 1: FeaturesDS1000/2000 Software Manual
Step 5: Do you want the Voice Mail Automated Attendant to answer trunk calls?
• In Program 1003 - Direct Termination (Day) 
(page 509), enter the Voice Mail master extension 
number (e.g., 700). The Automated Attendant will 
now also answer calls at night.
• In Program 1003 - Direct Termination (Day) 
(page 509), make sure the trunk is not terminated 
to the Voice Mail master extension number.
Step 6: Do you want the Voice Mail Automated Attendant to answer trunk calls only at 
night?
• In Program 1003 - Direct Termination (Day) 
(page 509), make sure the trunk is not terminated 
to the Voice Mail master extension.
• In Program 1003 - Direct Termination (Night) 
(page 510), enter the Voice Mail master extension 
number (e.g., 700). The Automated Attendant will 
now also answer calls when the system is in the 
night mode.
• In Program 1003 - Direct Termination (Day) 
(page 509), make sure the trunk is not terminated 
to the Voice Mail master extension number.
•Program 1003 - Direct Termination (Night) 
(page 510), make sure the trunk is not terminated 
to the Voice Mail master extension.
Step 7: When all Voice Mail ports are busy, do you want Automated Attendant calls to ring a 
designated overflow destination?
• In Program 0510 - Overflow Destination 
(page 485), enter the Voice Mail overflow destina-
tion. The destination can be an extension, Ring 
Group master number of a UCD Group master 
number.
• In Program 0510 - Overflow Destination 
(page 485), press CLEAR to remove the overflow 
destination.
Step 8: When all Voice Mail ports are busy, do calls wait for the proper interval before ring-
ing the overflow destination?
• In Program 0401 - ACD/UCD Overflow 
(page 457), leave the ACD/UCD Overflow inter-
val at its currently assigned value.
• In Program 0401 - ACD/UCD Overflow 
(page 457), change the ACD/UCD Overflow 
interval to meet the site requirements. Step-by-step guide for setting up Voice Mail 
(Page 2 of 4)
If yes
If no
If yes
If no
If yes
If no
If yes
If no 
						

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DS1000/2000 Software ManualChapter 1: Features419
Step 9: Do calls ring the Voice Mail overflow destination for the proper interval before 
diverting to Key RIng?
• In Program 0401 - DIL No Answer (page 456), 
leave the DIL No Answer interval at its currently 
assigned value.
• In Program 0401 - DIL No Answer (page 456), 
change the DIL No Answer interval to meet the 
site requirements.
Step 10: Should extension have Conversation Record capability?
• If you w
ant the Conversation Record key on the 
keyset:
In Program 1701 - Voice Mail Record Key 
(page 519), assign a keyset programmable key as 
a Voice Mail Record key (code 17).
• If you w
ant the Conversation Record key on the 
DSS Console:
In Program 1704 - Voice Mail Record Key 
(page 530), assign a DSS Console key as a Voice 
Mail Record key (code 17).
• In Program 0101 - Conversation Record 
(page 443), enter Y to enable Conversation 
Record in an extension’s Class of Service.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
• In Program 1701 - Voice Mail Record Key 
(page 519), make sure a keyset key is not 
assigned as a Voice Mail Record key (code 17).
• In Program 1704 - Voice Mail Record Key 
(page 530), make sure a DSS Console key is not 
assigned as a Voice Mail Record key (code 17).
• In Program 0101 - Conversation Record 
(page 443), enter Y to enable Conversation 
Record in an extension’s Class of Service.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions. Step-by-step guide for setting up Voice Mail 
(Page 3 of 4)
If yes
If no
If yes
If no 
						

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420Chapter 1: FeaturesDS1000/2000 Software Manual
Step 11: Should extension have access to a Message Center?
• If you w
ant the Message Center key on the key-
set:
In Program 1701 - Message Center Key 
(page 520), assign a keyset programmable key as 
a Message Center key (code 24). You must also 
enter the Message Center mailbox number. The 
Message Center can be an installed or uninstalled 
extension, but must be in the system’s number 
plan (e.g., 300-379 in U Slot).
• If you w
ant the Message Center key on the DSS 
Console:
In Program 1704 - Message Center Key 
(page 530), assign a DSS Console key as a Mes-
sage Center key (code 24). You must also enter 
the Mesage Center mailbox number.  The Mes-
sage Center can be an installed or uninstalled 
extension, but must be in the system’s number 
plan (e.g., 300-379 in U Slot).
• In Program 1701 - Message Center Key 
(page 520), make sure a keyset key is not 
assigned as a Message Center key (code 24).
• In Program 1704 - Message Center Key 
(page 530), make sure a DSS Console key is not 
assigned as a Message Center key (code 22). Step-by-step guide for setting up Voice Mail 
(Page 4 of 4)
If yes
If no 
						

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DS1000/2000 Software ManualChapter 1: Features421
Call Forwarding Timers and Voice Mail
The following diagrams show how the system implements various timers when handling calls 
transferred from Voice Mail.
Transferred Trunk Call to Forwarded Extension
Programming List
Program 0101 - Conversation Record (page 443)
Enter Y to enable Conversation Record in an extension’s Class of Service. If enabled, the user 
can press either their Conversation Record key or the RECORD soft key to initiate recording. 
If disabled (N), the user cannot record conversations into their mailbox.
Program 0201 - Voice Mail Installed (page 446)
Enter Y to enable Voice Mail.
Program 0201 - Voice Mail Master Extension Number (page 446)
Enter the number of the Voice Mail master extension (e.g., 700). You must assign a Hunt 
Group Master Number in Program 0510 - Hunt Group Master Number below before pro-
gramming this option.
Program 0401 - DIL No Answer (page 456)
A call rings the Voice Mail overflow destination for this interval before diverting to Key Ring.
Program 0401 - ACD/UCD Overflow (page 457)
When all Voice Mail ports are busy, a call rings the overflow destination after this interval.
Program 0510 - Group Number (page 485)
Program 0510 - Hunt Group Master Number (page 485)
Select an available UCD Hunt Group and assign the master number. Available master num-
bers are 100-899, excluding extension nuumbers (300-395 in DS1000 or 300-325 in DS1000) 
and trunk extension numbers (401-448 in D2000 or 401-406 in DS1000).
Program 0510 - Overflow Destination (page 485)
Assign the Voice Mail overflow destination. The destination can be an extension, Ring Group 
Master Number, or UCD Group Master Number
0401 - Transfer Recall
0403 - Call Forward RNA
The trunk rings extension B for the Transfer 
Recall time. See Transfer on page 393 for more.
Extension A transfers trunk to extension B, which 
is forwarded Busy/No Answer (type 2) to exten-
sion C.
In unanswered, the call then rings extension C 
(the forward destination) for the Call Forward 
Ring No Answer time. See Call Forwarding on 
page 65 for more.
If still unanswered, call diverts to Key Ring
0403 - Call Forward RNA
If still unanswered, the call rings the extension 
that initially transferred the call (A) for the Call 
Forward Ring No Answer time. 
						

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422Chapter 1: FeaturesDS1000/2000 Software Manual
Program 1003 - Direct Termination (Day) (page 509)
To have the Voice Mail Automated Attendant answer the trunk in the day or at night, assign 
the Voice Mail master number (e.g., 700) as the day termination.
Program 1003 - Direct Termination (Night) (page 510)
To have the Voice Mail Automated Attendant answer the trunk at night (if it has a different ter-
mination in the day), assign the Voice Mail Master number (e.g., 700) as the night termination. 
If the day termination above is the Voice Mail master, the system ignores the assignment in 
this program.
Program 1701 -  Voice Mail Record Key (page 519)
Assign a programmable key on an extension as a Voice Mail Record key (code 17).
Program 1701 -  Message Center Key (page 520)
Assign a programmable key as a Voice Mail Message Center key (code 24). The option is the 
extension number assigned as the Message Center.  The Message Center can be an installed or 
uninstalled extension, but must be in the system’s number plan (e.g., 300-379 in U Slot).
Program 1704 -  Voice Mail Record Key (page 530)
Assign a programmable key on an extension as a Voice Mail Record key (code 17).
Program 1704 -  Message Center Key (page 530)
Assign a programmable key as a Voice Mail Message Center key (code 24). The option is the 
extension number assigned as the Message Center. The Message Center can be an installed or 
uninstalled extension, but must be in the system’s number plan (e.g., 300-379 in U Slot).
Program 1801 - Extension Circuit Type (page 532)
Enter 15 for each Voice Mail analog port connected to an ASTU PCB.
Enter 21 for each Voice Mail analog port connected to a 2-OPX Module.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Program 1802 - Voice Mail Port (page 541)
Enter Y for each analog extension connected to Voice Mail.
Program 1807 - Hunt Type (page 554)
For each extension designated as a Voice Mail port in Program 1802 - Voice Mail Port 
(page 541), enter hunt type 05 (for UCD hunting).
Program 1807 - Hunt Master Number (page 554)
Enter the extension hunting group master number created for Voice Mail in Program 0510 - 
Hunt Group Master Number (page 485).
Other Related Features
Account Codes (page 34)
Voice Mail callout features (such as Message Notification) may interact with Account Codes 
if the callout number contains # characters.
Attendant Position (page 46)
TRF transfers to the attendant from the Voice Mail Automated Attendant flash the Opera-
tor Call key and the Ring Indicator lamp. The call does not flash a line/loop key. (Note that 
Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.)
UTRF transfers to the attendant from the Voice Mail Automated Attendant flash the 
trunk’s line/loop key and the Ring Indicator lamp.
Call Forwarding (page 65)
You can forward calls Voice Mail.
Caller ID (page 81)
Caller ID fully integrates with NVM-Series Voice Mail systems. 
Direct Inward Line (page 118)
The Voice Mail Automated Attendant will answer a DIL terminated to the Voice Mail 
Master Number.
 If a DIL is terminated to the Voice Mail master number, a System Mode key (code 18 + 
the Voice Mail number) controls the night mode status of the DIL.