NEC Ds2000 Software Instructions Manual

							Call Coverage Keys
DS1000/2000 Software ManualChapter 1: Features63
Programming List
Program 0403 - Call Coverage Delay (page 467)
For extensions with Delayed Ringing Call Coverage keys, set how long a call flashes the key 
at an extension before it starts to ring.
Program 1701 - Programmable Function Key Assignments (page 517)
Assign a programmable key on an extension as a Call Coverage Key (code 06 = immediate 
ring key, code 07 = no ring key, code 08 = delay ring key). The option is the covered extension 
(300-395 in DS2000, 300-325 in DS1000).
Program 1704 - DSS Console Key Assignment (page 526)
Assign a programmable key on an extension as a Call Coverage Key (code 06 = immediate 
ring key, code 07 = no ring key, code 08 = delay ring key). The option is the covered extension 
(300-395 in DS2000, 300-325 in DS1000).
Other Related Features
Direct Station Selection (DSS) Console (page 128)
DSS Consoles can have Call Coverage keys.
Door Box (page 148)
If you enter Door Chime type 0 (normal ring) above, you can set up Call Coverage keys for 
the Door Box Ring Group. This allows extensions that are not members of the Ring Group to 
answer Door Box calls. Extensions with Call Coverage keys to the Door Box Ring Group can 
also activate the relay.
Extension Hunting (page 156)
A keyset can have Call Coverage keys for UCD Group master numbers.
Group Ring (page 183)
A keyset can have Call Coverage keys for Ring Group master numbers.
Hotline (page 202)
Hotline keys provide many of the features available with Call Coverage keys.
Intercom (page 227)
A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.
Key Ring (page 232)
Call Coverage will pick up Key Ring calls.
Transfer (page 393)
An extension user can Transfer a call to the covered extension by pressing the Call Coverage key.
Voice Over (page 428)
After calling a co-worker by pressing their Call Coverage key, and extension user can dial 9 to 
leave a Voice Over (if enabled in programming). 
						

							Call Coverage Keys
64Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To place a call from an idle Call Coverage Key to the covered extension:
1. Press Call Coverage Key.
2. Speak with co-worker at the covered extension.
  User Programmable Feature
Feature Mnemonic Operation Access Level
The shaded row below shows the Fixed Slot software User Programmable Feature.
Call Coverage#RC # + R C + Press Call Coverage key 
repeatedly to select ringing modeN/A
Programmable Function 
Key Ringing
#RACall Coverage Keys: #RAC + Call Cover-
age Key repeatedly to select ringing mode 
+ 
SPK to exit.
Call Coverage Keys flash as follows: 
Lamp only=On red, Immediate ring=On 
green, Delay ring=Fast flash green.2-5
(Optional) Ringing.
Slowly flashing Call Coverage Key.
Two beeps.
Call Coverage Key lights green. 
						

							Call Forwarding
DS1000/2000 Software ManualChapter 1: Features65
Call Forwarding
Description
Call Forwarding permits an extension user to redirect their call to another extension. The types of 
Call Forwarding are:
Call Forwarding when Not Answered
Calls ringing the extension forward when not answered.
Call Forwarding when Busy or Not Answered
Calls ringing the extension forward when not answered, and all calls forward while the exten-
sion is busy.
Call Forwarding Immediate
All calls to the extension forward immediately.
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls imme-
diately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker 
calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to Voice Mail, callers to 
301 or 304 go directly to 302’s mailbox.
Conditions
A system reset or power failure cancels Call Forwarding.
Default Setting
Enabled
Programming Guide
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Step-by-step guide for setting up Call 
Forwarding
Step 1: Should an extension be able to forward their calls to a co-worker?
• In Program 0101 - Internal Call Forwarding 
(page 440), enter Y to enable Call Forwarding.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
If yes 
						

							Call Forwarding
66Chapter 1: FeaturesDS1000/2000 Software Manual
• In Program 0101 - Internal Call Forwarding 
(page 440), enter N to disable Call Forwarding.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
Step 2: When a user enables Ring No Answer forwarding, does an unanswered call ring the 
forwarding destination after the correct interval?
• In Program 0403 - Call Forward Ring No Answer 
(page 466), leave at the current setting.
• In Program 0403 - Call Forward Ring No Answer 
(page 466), change the entry to meet the site’s 
requirements. Step-by-step guide for setting up Call 
Forwarding
If no
If yes
If no 
						

							Call Forwarding
DS1000/2000 Software ManualChapter 1: Features67
Call Forwarding Timers
The following diagrams show how the system implements various timers when handling for-
warded calls.
Transferred Trunk Call to Forwarded Extension
DIL (no overflow) to Forwarded Extension
0401 - Transfer Recall
0403 - Call Forward RNA
The trunk rings extension B for the Transfer 
Recall time. See Transfer on page 393 for more.
Extension A transfers trunk to extension B, which 
is forwarded Busy/No Answer (type 2) to exten-
sion C.
In unanswered, the call then rings extension C 
(the forward destination) for the Call Forward 
Ring No Answer time.
If still unanswered, call diverts to Key Ring
0403 - Call Forward RNA
If still unanswered, the call rings the extension 
that initially transferred the call (A) for the Call 
Forward Ring No Answer time.
0401 - DIL No Answer
0401 - DIL No Answer
DIL rings programmed DIL destination for the 
DIL No Answer time.
DIL (with no overflow) rings programmed desti-
nation, which is forwarded Busy/No Answer 
(type 2) to a co-worker.
In unanswered, the call rings the extension to 
which it is call forwarded for the DIL No Answer 
time.
If still unanswered, call diverts to Key Ring 
						

							Call Forwarding
68Chapter 1: FeaturesDS1000/2000 Software Manual
DIL (with overflow) to Forwarded Extension
Trunk Call on Hold at Forwarded Extension
0401 - DIL No Answer
0401 - DIL No Answer
DIL rings programmed DIL destination for the 
DIL No Answer time.
DIL (with overflow) rings programmed destina-
tion, which is forwarded Busy/No Answer (type 
2) to a co-worker.
In unanswered, the call rings the extension to 
which it is forwarded for the DIL No Answer 
time.
If still unanswered, call diverts to Key Ring
0401 - DIL No Answer
If unanswered, the DIL rings the programmed 
overflow destination for the DIL No Answer 
time.
0403 - Hold Recall
0401 - Trunk Revert
If not picked up, trunk call recalls the extension 
that put it on Hold after the Hold Recall time.
Extension forwarded to co-worker using Busy/
No Answer (type 2) to a co-worker puts trunk call 
on Hold.
The call then rings the extension that put it on 
Hold for the Trunk Revert time.
If still unanswered, call diverts to Key Ring 
						

							Call Forwarding
DS1000/2000 Software ManualChapter 1: Features69
Programming List
Program 0101 - Internal Call Forwarding (page 440)
In an extension’s Class of Service, enter Y to enable internal Call Forwarding.
Program 0403 - Call Forward Ring No Answer (page 466)
For Call Forwarding Ring No Answer, set how long a forwarded call rings an unanswered 
extension before routing to the forwarding destination.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Other Related Features
Call Coverage Keys (page 61)
Call Forwarding will not reroute a call ringing a Call Coverage Key.
Direct Inward Line (page 118)
Call Forwarding will reroute Direct Inward Lines.
Do Not Disturb (page 146)
Call Forwarding considers an extension in DND as busy. In addition, an extension can have 
both DND and Call Forwarding enabled at the same time.
Extension Hunting (page 156)
If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow 
Call Forwarding. If a member of a UCD Hunting group forwards their calls, calls to the exten-
sion follow forwarding but calls to the UCD master number do not.
Group Ring (page 183)
Call Forwarding will not reroute Group Ring calls.
Intercom (page 227)
Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute 
voice-announced Intercom calls. It will reroute only ringing Intercom calls.
Key Ring (page 232)
Call Forwarding will not reroute Key Ring calls.
Line Keys (page 238)
Call Forwarding will not reroute calls ringing line keys.
Loop Keys (page 242)
Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).
Message Waiting (page 250)
An extension user cannot leave a Message Waiting at an co-worker that has Call Forwarding 
Immediate (*34) enabled. Pressing MW automatically leaves a message at the forwarding desti-
nation instead.
An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding 
Busy/No Answer (*32) enabled. Pressing MW will automatically leave a message at the for-
warding destination instead.
Selectable Display Messaging (page 325)
Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.
Transfer (page 393)
Call Forwarding will reroute transferred calls. 
						

							Call Forwarding
70Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To activate or cancel Call Forwarding:
1. Press 
ICM.
2. Dial 
*3.
3. Dial Call Forwarding type:
0 = Cancel your extension’s Call Forwarding
2 = Call Forwarding Busy/No Answer
4 = Call Forwarding Immediate
6 = Call Forwarding No Answer
7 = Personal Answering Machine Emulation (see Voice Mail on page 414 for more). 
4. Dial destination extension (or 0 for your operator).
OR
Dial Voice Mail master number.
OR
Press Voice Mail key.
5. Press
 SPK to hang up.
Once you forward, only the user at the forwarding destination can place an intercom 
call to you.
You can forward your phone to another destination without first canceling Call For-
warding. For example, you can dial *34 + 0 to immediately forward to the operator, then 
later on dial *34 + 700 to immediately forward to Voice Mail.Dial tone.
ICM and SPK on.
Dial tone stops.
ICM and SPK on.
Dial tone.
ICM, DND and SPK on.
Dial tone off.
ICM and SPK off. DND on. 
						

							Call Timer
DS1000/2000 Software ManualChapter 1: Features71
Call Timer
Description
Call Timer lets a keyset user with a Call Timer key time their trunk calls on the telephone display. 
There are two types of Call Timer keys:
Manual Call Timer 
The Manual Call Timer key works like a stopwatch. Pressing the key turns on the timer, while 
pressing the key a second time resets and turns off the timer. With a Manual Call Timer key, the 
timer will not start automatically. For example, if an extension user presses the Manual Call 
Timer key and calls three clients, the display will show the total elapsed time for all three calls. 
The user can also press the Manual Call Timer key to time events anytime while their phone is 
idle.
Automatic Call Timer
The Automatic Call Timer key will automatically start the Call Timer for each new trunk call, 
without the user having to press the key. The Automatic Call Timer can also work like a Manual 
Call Timer key: push to turn on, then push a second time to reset and turn off. There is no need 
to have a Manual and Automatic Call Timer key on the same phone.
Conditions
None
Default Setting
No Call Timer keys assigned.
Programming Guide
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Call Timer helps users that must keep track of their time on the phone.
Step-by-step guide for setting up Call Timer
Step 1: Should extension have a Manual Call Timer key?
• In Program 1701 - Call Timer Key (page 519), 
assign a Manual Call Timer key (code 16 + 1). 
Make sure you do not also have an Automatic 
Call Timer key assigned (code 16 + 2).
• In Program 1701 - Call Timer Key (page 519), 
make sure the extension does not have a Manual 
Call Timer key assigned (code 16 + 1).
If yes
If no 
						

							Call Timer
72Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 1701 -  Call Timer Key (page 519)
Assign a programmable key on an extension as a Call Timer key (code 16). The options are 
manual (1) and automatic (2).
Other Related Features
Caller ID (page 81)
The Auto Timer feature interacts with Caller ID on the first line of the telephone display.
Central Office Calls, Placing (page 93)
Call Timer shows the time a user has been on a trunk call.
Flash (page 170)
Flash restarts the Call Timer.
Hold (page 197)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold 
and another user picks it up, the timer restarts for the new user.
Station Message Detail Recording (page 348)
The SMDR report also keeps track of the time on a call.
Step 2: Should extension have an Automatic Call Timer key?
• In Program 1701 - Call Timer Key (page 519), 
assign an Automatic Call Timer key (code 16 + 
2). Make sure you do not also have a Manual  Call 
Timer key assigned (code 16 + 1).
• In Program 1701 - Call Timer Key (page 519), 
make sure the extension does not have an Auto-
matic Call Timer key assigned (code 16 + 2). Step-by-step guide for setting up Call Timer
If yes
If no