NEC Ds2000 Software Instructions Manual

							Alphanumeric Display
DS1000/2000 Software ManualChapter 1: Features43
Volume Controls (page 431)
While a feature is active, pressing VOL 
 and VOL  adjusts the volume of the active feature. 
While a 22-Button or 34-Button Display telephone is idle, pressing VOL 
 and VOL  
adjusts the display contrast. Note that 34-Button Super Display Telephones do not provide 
contrast adjustments.  A system reset or power down returns the user-set contrast setting to a 
median level.
Feature Operation
Refer to the individual features for feature operation. 
						

							Attendant Call Queuing
44Chapter 1: FeaturesDS1000/2000 Software Manual
Attendant Call Queuing
Description
An unlimited number of callers can queue for the attendant. The callers hear ringback while they 
wait for the attendant to answer — not busy tone. If you have the attendant as the overflow destina-
tion for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until 
they are answered 
Operator Call Key
The last programmable key on an attendant telephone is permanently assigned as an Operator Call 
Key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. 
The key winks (on) when calls are queued.
The Operator Call Key is a permanent assignment for all extensions assigned as operators. You can-
not change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Conditions
None
Default Setting
At attendant (extension 300 by default), key 12 (on 22-button) or key 24 (on 34-button) is an Oper-
ator Call Key.
Programming Guide
None
Programming List
None
Other Related Features
Attendant Position (page 46)
Assign system attendants.
Off-Hook Signaling (page 270)
The Operator Call Key does not activate off-hook signaling.
Ringing Line Preference (page 319)
Ringing Line Preference will not answer a call ringing the Operator Call Key.
Voice Mail (page 414)
TRF transfers to the attendant from the Voice Mail Automated Attendant flash the Operator Call 
key and the Ring Indicator lamp. The call does not flash a line/loop key. (Note that Ringing Line 
Preference will not pick up a call ringing the attendant’s Call Queue key.)
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the 
overflow destination for unanswered calls. 
						

							Attendant Call Queuing
DS1000/2000 Software ManualChapter 1: Features45
UTRF transfers to the attendant from the Voice Mail Automated Attendant flash the trunk’s line/
loop key and the Ring Indicator lamp.
Feature Operation
To answer a call flashing the Operator Call Key:
1. Press the flashing Operator Call Key.
This places your outside call on Hold and answers the waiting call. 
						

							Attendant Position
46Chapter 1: FeaturesDS1000/2000 Software Manual
Attendant Position
Description
The attendant is the focal point for call procesing within the system. The system can have up to four 
attendants. In addition to the features of a standard keyset, the attendant also has the following 
unique capabilities (refer to the respective feature for details):
Attendant Call Queuing (page 44)
Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy 
tone.
Barge In (Intrusion) (page 57)
The attendant can break into another extension user’s established call. This option is enabled 
in the attendant’s Class of Service (COS 1).
Direct Trunk Access (page 139)
Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This 
option is enabled in the attendant’s Class of Service (COS 1).
Forced Trunk Disconnect (page 175)
In an emergency, the attendant can release (disconnect) another user’s active trunk call. This 
option is enabled in the attendant’s Class of Service (COS 1).
Night Service / Night Ring (page 265)
An attendant with a Night key can put the system in the night mode. This option is enabled in 
the attendant’s Class of Service (COS 1).
Removing Trunks and Extensions From Service (page 311)
The attendant can remove problem trunks from service —then return them to service once the 
problem is corrected. This option is enabled because the attendant has Direct Trunk Access 
enabled in their Class of Service (COS 1).
Trunk (Line) Queuing / Trunk Callback (page 402)
The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s 
Class of Service (COS 1).
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, 
most attendants should find a 24-Button or 110-Button Direct Station Selection (DSS) Console 
helpful when processing calls.
Conditions
Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.
System operators will not ring for Ring Group calls.
Default Setting
The system has one operator assigned to extension 300.DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
The attendant is the system’s call processing focal point. 
						

							Attendant Position
DS1000/2000 Software ManualChapter 1: Features47
Programming Guide
Step-by-step guide for setting up Attendant 
Position (Page 1 of 2)
Step 1: Install a 34-Button Display or 34-Button Super Display telephone for the attendant.
• A 24-Button or 110-Button DSS Console will 
also help the attendant process calls more quickly.
Step 2: Should the system have more than one attendant?
• In Program 0301 - Number of Operators 
(page 449), enter 2-4 or press CLEAR (to unde-
fine all operators).
• In Program 0301 - Operator 1 Extension 
(page 449), Program 0301 - Operator 2 Exten-
sion (page 449), Program 0301 - Operator 3 
Extension (page 449), and Program 0301 - Oper-
ator 4 Extension (page 449), assign the operator 
extensions.
• In Program 1802 - Extension’s Operator 
(page 541), assign an operator to each extension.
• In Program 0301 - Number of Operators 
(page 449), enter1 or press CLEAR (to undefine 
all operators).
• In Program 0301 - Operator 1 Extension 
(page 449), assign the system operator’s exten-
sion (normally 300).
• In Program 1802 - Extension’s Operator 
(page 541), assign each extension to the operator 
(normally 300).
Step 3: While busy on a call, should the attendant be audibly notified of incoming calls?
•Program 1802 - Off-Hook Signaling for CO Calls 
(page  540), at the attendant’s extension enter 1 for 
Call Waiting beeps, 2 for off-hook ringing.
•Program 1802 - Off-Hook Signaling for CO Calls 
(page 540), enter 0 for the attendant’s extension.
Step 4: Should the first digit an extension user dials to reach an operator be 0 (e.g., 0 for 
single operator systems, 01-04 for multiple operator systems)?
• In Program 0501 - Digit 0 Options (page 472), be 
sure this option is left at its default setting (Func-
tion Type  = 1 and Expected Digits  = 2).
If yes
If No
If yes
If No
If yes 
						

							Attendant Position
48Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Note:Designating an extension as an operator in Program 0301 automatically assigns Class of Service 01 
to that extension. If you change your operator setup and make an operator a “normal” extension, be 
sure to go back and manually reassign a new Class of Service (2-15) to that extension. Note that the 
attendant’s Class of Service options are fully customizable.
Program 0301 - Number of Operators (page 449)
Specify the number of operators in the system (1-4) or press CLEAR (to undefine all operators)
Program 0301 - Operator 1 Extension (page 449)
Assign the 1st operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0301 - Operator 2 Extension (page 449)
Assign the 2nd operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0301 - Operator 3 Extension (page 449)
Assign the 3rd operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0301 - Operator 4 Extension (page 449)
Assign the 4th operator’s extension number. Be sure you have entered the correct number in 
the Number of Operators option above.
Program 0501 - Digit 0 Options (page 472)
Assign the digit(s) the system will use for operator access (normally 0 and 01-04). Do not 
change the Expected Digits entry for the digit 0.
Program 1802 - Extension’s Operator (page 541)
Assign the extension’s operator (300-395 in DS2000, 300-315 in DS1000). This is the co-
worker the extension user reaches when they dial 0.
Program 1802 - Off-Hook Signaling for CO Calls (page 540)
To have the system audibly alert the operator when trunk calls are waiting, assign an exten-
sion’s Off-Hook Signaling options for trunk calls (0 = no Off-Hook Signaling, 1 = Call Wait 
beeps over speaker, 2 = Off hook ringing.
Other Related Features
Barge In (Intrusion) (page 57)
Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.
Call Waiting / Camp-On (page 74)
Since the attendant is never busy, Intercom callers cannot Camp On to an attendant.
Callback (page 78)
Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.• In Program 0501 - Digit 0 Options (page 472), 
exchange the digit 0 settings with the new digit.
• Do not change the Expected Digits entry for the 
digit 0. Step-by-step guide for setting up Attendant 
Position (Page 2 of 2)
If no 
						

							Attendant Position
DS1000/2000 Software ManualChapter 1: Features49
Class of Service (page 105)
By default, the system assigns Class of Service 1 to the attendant. This provides the attendant 
with Alternate Attendant, Barge In, Call Forwarding Off Premise, Direct Trunk Access, 
Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability.
Do Not Disturb (page 146)
The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates 
the night mode for any trunks directly terminated to the attendant.
Group Ring (page 183)
System operators will not ring for Ring Group calls.
Intercom (page 227)
Designate each extension’s operator.
Monitor / Silent Monitor (page 257)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Privacy (page 295)
Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.
Removing Trunks and Extensions From Service (page 311)
Normally, the attendant should be able to remove extensions and trunks from service.
Voice Mail (page 414)
TRF transfers to the attendant from the Voice Mail Automated Attendant flash the Operator Call 
key and the Ring Indicator lamp. The call does not flash a line/loop key. (Note that Ringing Line 
Preference will not pick up a call ringing the attendant’s Call Queue key.)
UTRF transfers to the attendant from the Voice Mail Automated Attendant flash the trunk’s line/
loop key and the Ring Indicator lamp.
Feature Operation
To call the attendant:
1. Press 
ICM.
2. Dial 
0.
This calls the attendant assigned to your extension. If your system has multiple atten-
dants, you can reach them by dialing 01-04.Dial tone.
ICM and SPK on.
Two beeps.
ICM and SPK on. 
						

							Automatic Handsfree
50Chapter 1: FeaturesDS1000/2000 Software Manual
Automatic Handsfree
Description
Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key 
— without lifting the handset or pressing 
SPK first. If enabled, the system provides Automatic 
Handsfree for:
Call Coverage Keys
Central Office Calls (line and loop calls)
Group Call Pickup keys
Hotline Keys
Intercom (ICM key)
Last Number Redial (LND key)
Paging keys
Park keys
Personal Speed Dial bin keys
Personal and System Speed Dial keys
The system always provides Automatic Handsfree for:
Dial Number Preview
Directory Dialing
Conditions
None
Default Setting
EnabledDS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or 
use a feature. 
						

							Automatic Handsfree
DS1000/2000 Software ManualChapter 1: Features51
Programming Guide
Programming List
Program 0201 - Automatic Handsfree (page 445)
Enter Y to enable Automatic Handsfree system-wide.
Program 1802 - Automatic Handsfree (page 540)
Enter Y to enable Automatic Handsfree.Step-by-step guide for setting up Automatic 
Handsfree
Step 1: IShould an extension be able to use Automatic Handsfree?
• In Program 0201 - Automatic Handsfree 
(page 445), enter Y to enable Automatic Hands-
free system wide.
• In Program 1802 - Automatic Handsfree 
(page 540), enter Y to enable Automatic Hands-
free for the extension.
• In Program 1802 - Automatic Handsfree 
(page 540), enter N to enable Automatic Hands-
free for the extension.
Step 2: Do you want to disable Automatic Handsfree for all extensions system-wide?
• In Program 0201 - Automatic Handsfree 
(page 445), enter Y to enable Automatic Hands-
free for all extensions system-wide.
• In Program 0201 - Automatic Handsfree 
(page 445), enter N to disable Automatic Hands-
free for all extensions system-wide.
If yes
If no
If yes
If no 
						

							Automatic Handsfree
52Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Central Office Calls, Placing (page 93)
With Automatic Handsfree, an extension user can press a line key to place a trunk call without 
first lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a 
line key before lifting the handset or pressing SPK.
Handsfree and Handsfree Answerback (page 190)
Process calls using the speaker and microphone in the telephone (instead of the handset).
Headset Compatibility (page 194)
While in the headset mode, Automatic Handsfree simplifies answering trunk calls.
Line Keys (page 238)
Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting 
the handset; they just press the line key instead.
Loop Keys (page 242)
Automatic Handsfree allows the keyset user to answer a call ringing a loop key without lifting 
the handset; they just press the loop key instead.
Feature Operation
If enabled, Automatic Handsfree operation is automatic when you press the key.