NEC Ds2000 Software Instructions Manual

							Trunk (Line) Queuing / Trunk Callback
DS1000/2000 Software ManualChapter 1: Features403
Programming Guide
Programming List
Program 0101 - Trunk (Line) Queuing Priority (page 441)
In an extension’s Class of Service, enter Y to enable Trunk (Line) Queuing Priority.
Program 0101 - Camp-On to Busy Line (page 441)
In an extension’s Class of Service, enter Y to allow camping on to a busy trunk.Program 1801 - 
Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Other Related Features
Callback (page 78)
An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a 
Callback.
Call Waiting / Camp-On (page 74)
Camp-On lets an extension user Camp-On to a busy extension.
Central Office Calls, Answering (page 87)
If a trunk is ringing an extension because of a prior Callback, and then receives a new trunk 
call, it will start ringing for the new call. The Callback request is then queued.Step-by-step guide for setting up  Trunk 
(Line) Queuing / Trunk Callback 
Step 1: Should extension be able to queue for a busy trunk?
• In Program 0101 - Camp-On to Busy Line 
(page 441), enter Y to enable Trunk (Line) 
Queueing.
• In Program 0101 - Camp-On to Busy Line 
(page 441), enter N to disable Trunk (Line) 
Queueing.
Step 2: Should extension have Trunk Queuing Priority?
• In Program 0101 - Trunk (Line) Queuing Priority 
(page 441), enter Y to enable Trunk Queuing Pri-
ority.
• In Program 0101 - Trunk (Line) Queuing Priority 
(page 441), enter N to disable Trunk Queuing Pri-
ority.
Step 3: Assign Class of Service to extensions.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
If yes
If no
If yes
If no 
						

							Trunk (Line) Queuing / Trunk Callback
404Chapter 1: FeaturesDS1000/2000 Software Manual
Central Office Calls, Placing (page 93)
An extension user can queue for a busy trunk, or queue and hang up to leave a callback for a 
busy trunk.
Last Number Redial (page 236)
If all trunks are busy and Last Number Redial cannot go through, the user can dial 2 a queue 
for a trunk to become free. If the user hangs up, the system converts the queue to a Trunk Call-
back.
Save Number Dialed (page 322)
If an extension user presses their Save key and hears busy, they can dial 2 to wait in line for 
the trunk to become available. The system will automatically redial the call. However, if the 
user hangs up to convert the queue to a Trunk Callback, the system will not redial the saved 
call once the trunk connects.
Feature Operation
To queue for a busy trunk:
1. Press line key for busy trunk.
OR
Press 
ICM and dial the trunk’s Direct Trunk Access code (e.g., 401 for trunk 1).
After you hang up a trunk call on one of your line keys, and the trunk immediately 
becomes busy, wait a few seconds before queuing for that same trunk. 
2. Dial 2; do not hang up.
If you hang up, the system converts your queue to a Trunk Callback.
3. When the trunk becomes free, you are automatically connected.
4. Place your outside call.Busy tone.
Line/loop key on (red).
Busy tone stops.
ICM and SPK on.
• If you initially queued for the trunk, you hear trunk dial tone so you can 
place your call again.
• If you left a Trunk Callback, your hear Trunk Callback ring. If you answer 
within four rings, you will hear dial tone from the trunk. You can then place 
your call again.
ICM and SPK on. 
						

							Trunk Groups
DS1000/2000 Software ManualChapter 1: Features405
Trunk Groups
Description
Extension users can optionally dial trunk group access codes 90-98 to select trunk groups 0-8 for 
outgoing calls. This is helpful in applications that have different services arranged into trunk 
groups. For example, dialing 90 could access a group of DDD trunks for local calls, and dialing 91 
could access a group of WATS trunks for long distance calls. (Note that systems with Trunk Group 
Routing (page 398) enabled cannot also dial trunk group access codes 90-98.)
When a user dials a trunk group access code (90-98), the system selects the lowest number in the 
group that is available. If that trunk is busy, it automatically selects the next highest trunk. If all 
trunks in the group are busy, the user can optionally queue for a trunk to become free. See Trunk 
(Line) Queuing / Trunk Callback (page 402) for more.
Systems using Trunk Groups or Trunk Group Access should use the hybrid FCC registration num-
ber (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet 
for more information.
Conditions
Systems using Trunk Groups or Trunk Group Access should use the system’s hybrid FCC regis-
tration number (i.e., the number that ends in MF-E). Look at the label on the bottom of your 
equipment cabinet for more information.
A trunk can only be in one group.
DS2000 Fixed SlotAvailable. 
• See Default Setting below for specifics on the initial trunk setup.
DS2000 U SlotAvailable.
• See Default Setting below for specifics on the initial trunk setup.
• In 02.01.07 and higher, dial 9 is disabled by default.
DS1000Available.
• See Default Setting below for specifics on the initial trunk setup.
• In 02.00.09 and higher, dial 9 is enabled be default.
Dial codes to access trunk groups for outgoing calls. 
						

							Trunk Groups
406Chapter 1: FeaturesDS1000/2000 Software Manual
Default Setting
DS2000
Fixed Slot
Trunk Group Routing (dial 9) is assigned to trunk group 1 (which contains trunks 9-16). 
Dial 9 does not work by default.
All extensions have full access on all trunks.
U Slot Prior to 02.01.07
Trunk Group Routing (dial 9) is assigned to trunk group 0 (which contains trunks 1-8). 
Dial 9 works by default. The outgoing trunk priority for the dial 9 group is as follows:
Order 1 = trunk 8
Order 2 = trunk 7
Order 3 = trunk 6
Order 4 = trunk 5
Order 5 = trunk 4
Order 6 = trunk 3
Order 7 = trunk 2
Order 8 = trunk 1
All extensions have full access on all trunks.
Introduces User Programmable Feature steps for line keys.
U Slot 02.01.07 and Higher
All extensions have full access on all trunks.
Trunk Group assignments are not defined, so there is no Trunk Group Routing (dial 9) 
by default.
DS1000
All extensions have full access on all trunks.
Trunks 4-6 require the Expansion Board.
All versions have User Programmable Feature steps for line keys.
DS1000 prior to 02.00.09.
Trunk Group assignments are not defined, so there is no Trunk Group Routing (dial 9) 
by default.
DS1000 02.00.09 and Higher
Trunk Group Routing (dial 9) is assigned to trunk group 0 (which contains trunks 1-6). 
Dial 9 works by default. The outgoing trunk priority for the dial 9 group is as follows:
Order 1 = trunk 6
Order 2 = trunk 5
Order 3 = trunk 4
Order 4 = trunk 3
Order 5 = trunk 2
Order 6 = trunk 1 
						

							Trunk Groups
DS1000/2000 Software ManualChapter 1: Features407
Programming Guide
Programming List
Program 0501 - Single Digit Access (page 475)
Enter N to disable single digit access. With single digit access disabled, an extension user can 
dial 90-98 to access trunk groups 0-8.
Program 1002 - Trunk Groups (page 506)
Assign trunks to Trunk Groups (0-8).
Program 1803 - Extension Line Access Assignments (page 546)
For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming 
only. 2 = Outgoing only, 3 = Full access). This feature may not require access - check into this 
when the feature is working.
Program 1804 - Trunk Group Access (page 549)
For each extension, enter Y to allow or N to prevent outgoing trunk group access. The system 
always allows incoming trunk group access.Step-by-step guide for setting up  Trunk 
Groups 
Step 1: Should extension be able to dial codes 90-98 to place calls on trunk group.
• In Program 0501 - Single Digit Access 
(page 475), enter N to disable single digit access 
(dial 9).
• In Program 1002 - Trunk Groups (page 506), 
check your system’s trunk group assignments.
• In Program 0501 - Single Digit Access 
(page 475), enter Y to enable single digit access 
(dial 9).
Step 2: Should extension be able to access all installed trunks in all trunk groups for plac-
ing calls (via codes 90-98)?
• In Program 1803 - Extension Line Access Assign-
ments (page 546), assign either outgoing (2) or 
full (3) access to each trunk the extension should 
be able to use for outgoing calls.
• In Program 1804 - Extension Trunk Group Access 
(page 549), be sure the extension has access (Y) 
to each trunk group it should be able to use for 
outging calls.
• In Program 1803 - Extension Line Access Assign-
ments (page 546), assign either no (0) or incom-
ing (1) access to each trunks the extension should 
not be able to use for outgoing calls.
• In Program 1804 - Extension Trunk Group Access 
(page 549), be sure the extension has no access 
(N) to each trunk group it should not be able to 
use for outging calls.
If yes
If no
If yes
If no 
						

							Trunk Groups
408Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Loop Keys (page 242)
Switched and Fixed Loop Keys use the system’s Trunk Groups.
Trunk Group Routing (page 398)
With Trunk Group Routing enabled, extension users can press ICM and dial 9 to place outgo-
ing calls.
Feature Operation
To place a call over a trunk group:
1. Lift handset.
2. Press ICM.
3. Dial trunk group code (90-98). 
If you hear dial tone as soon as you dial 9, your system has Trunk Group Routing  
enabled. SeeTrunk Group Routing on page 398  for more.
4. Dial outside number.Intercom dial tone.
ICM on.
Trunk dial tone.
Line key on. 
						

							Trunk Timers
DS1000/2000 Software ManualChapter 1: Features409
Trunk Timers
Description
DS2000 Fixed Slot
Available. See System Timers, Trunks on page 372 for more. DS2000 U Slot
DS1000 
						

							User Programmable Features
410Chapter 1: FeaturesDS1000/2000 Software Manual
User Programmable Features
Description
User Programmable Features allow an extension user to customize their telephone 
to work just the way they want. With User Programmable Features, there is no need 
to rely on a System Administrator or Communications Manager to set up each 
phone. These User-Programmable Features include:
Direct Station Selection (DSS) Assignment1
See Direct Station Selection (DSS) on page 125 for more.
Headset Mode1
See Headset Compatibility on page 194 for more.
Hotline Key Assignment1
See Hotline on page 202 for more.
Off Hook Signaling Setup1
See Off-Hook Signaling on page 270 for more.
Paging (Incoming)1
See Paging on page 281 for more.
Prime Line Assignment1
See Prime Line Preference on page 292 for more.
Programmable Function Key Assignment1
See Programmable Function Keys on page 304 for more.
Programmable Function Key Ringing (Call Coverage Keys, Group Call Pickup Keys, and Line 
Keys)
See 
Call Coverage Keys on page 61 for more.
See Group Call Pickup on page 177 for more.
See Line Keys on page 238 for more.
Ringing Line Preference1
See Ringing Line Preference on page 319 for more.
Speed Dial Bin Setup (Personal and System)
See 
Speed Dial on page 332 for more.
Note that in U Slot systems, the ##2 and ##7 Speed Dial procedures are no longer available.
Time and Date1
See Time and Date on page 383 for more.
Voice Announce (For incoming Intercom calls)
See 
Intercom on page 227 for more.
Voice Over1
See Voice Over on page 428 for more.
1 Feature only available in U Slot systems. DS2000 Fixed SlotBasic User Programmable Features available. Access is fixed (enabled) at each 
extension.
DS2000 U Slot
Extensive User Programmable Features available. Access depends on an exten-
sion’s programmed access level.
DS1000
Extension users can set up their telephones to meet their own unique requirements. 
						

							User Programmable Features
DS1000/2000 Software ManualChapter 1: Features411
Table 16:  User Programmable Features
Feature Mnemonic Operation Access Level
The shaded rows below show the Fixed Slot software User Programmable Features.
Call Coverage#RC # + R C + Press Call Coverage key 
repeatedly to select ringing modeN/A
DSS
#BLF
#BLF + Press DSS key + HOLD + Enter 
extension + 
VOL Up  + Program another 
key or 
SPK to exit.1-5
Group Call Pickup#RG# + R G + Press Group Call Pickup key 
repeatedly to select ringing modeN/A
Headset
#HS
#HS + Y to enable or N to disable + SPK 
to exit3-5
Hotline
#HL
#HL + Press flashing Hotline key + Enter 
extension for new Hotline partner + 
HOLD + Program another Hotline key or 
SPK to exit.3-5
Line Keys#RL# + R L + Press Line Key repeatedly to 
select ringing modeN/A
Off Hook Signaling and 
Voice Over
#OHS
#OHS + Select mode (C=Outside line, 
D=DSS/Hotline, I=ICM) + Select option 
(see below) + 
SPK to exit.
Outside line options:
 C=Camp On tone, 
O=Off Hook Ringing, 0 = None
Inter
com options: C=Camp On, O=Off 
Hook Ringing, 
V=Voice Over, 0 = None
DSS/Hotline Options:
 C=Camp On, 
O=Off Hook Ringing, 0 = None3-5
Paging (Incoming)
#VP
#VP + Y to enable or N to disable + SPK 
to exit.3-5
Prime Line Assignment
#PLA
#PLA + Press one of your flashing pro-
grammable keys or 
ICM + SPK to exit.3-5
Programmable Funtion Key 
Assignments
#KP
#KP + Press key you want to program + 
HOLD + ICM + Press VOL Up or VOL 
Down
 to select key option + HOLD + 
(Enter any additional data if required + 
HOLD) +  Press VOL Up or VOL Down 
to select another key to program, or 
CONF + SPK to exit.3-5 
						

							User Programmable Features
412Chapter 1: FeaturesDS1000/2000 Software Manual
Programmable Function 
Key Ringing#RACCall Coverage Keys: #RAC + Call Cover-
age Key repeatedly to select ringing mode 
+ 
SPK to exit.
Call Coverage Keys flash as follows: 
Lamp only=On red, Immediate ring=On 
green, Delay ring=Fast flash green.2-5
#RALOutside Line Keys: #RAL + Line Key 
repeatedly to select ringing mode + 
SPK 
to exit.
Line keys flash as follows: Lamp 
only=On red, Immediate ring=On green, 
Delay ring=Fast flash green, Night 
ring=Slow flash green.
#RAPGroup Call Pickup Keys: #RAP + Group 
Call Pickup Key repeatedly to select ring-
ing mode  + 
SPK to exit.
Group Call Pickup Keys flash as follows: 
Lamp only=On red, Immediate ring=On 
green, Delay ring=Fast flash green.
Ringing Line Preference
#RLP
#RLP + Y to enable or N to disable + SPK 
to exit.2-5
Speed Dial, PersonalICM + ## + 200-299N/A
Speed Dial, Personal
#SP
#SP + Press bin key (for bins 701-710) or 
DIAL then bin key (for bins 711-720) + 
HOLD + Enter outside line (e.g., 1), line 
group (90-98), or 
ICM for Intercom fea-
ture + 
HOLD + Number to store + HOLD 
+ Name + 
HOLD + Press another bin key 
or 
SPK to exit.1-5
Speed Dial, SystemICM + ## + 701-720N/A
Speed Dial, System
#SP
#SP + Dial System Speed Dial bin num-
ber (e.g., 200) + 
HOLD + Enter outside 
line (e.g., 1), line group (90-98), or 
ICM 
for Intercom feature + 
HOLD + Number 
to store + 
HOLD + Name + HOLD + 
Press another bin key or 
SPK to exit.4 and 5
System Program Access
#*#*
#*#* + Enter programming password 3-5
Time and Date
#TD
#TD + Enter time in 24-hour clock using 
hours (2 digits), minutes (2 digits) and 
seconds (2 digits) + 
HOLD + Enter date 
using month (2 digits), day (2 digits) and 
year (4 digits) + 
HOLD + SPK to exit.4 and 5
Voice Announce (for your 
incoming Intercom calls)#IV or #IR# + I V to enable voice-announce for your 
incoming Intercom calls
# + I R to enable ringing for your incom-
ing Intercom calls
N/A Table 16:  User Programmable Features
Feature Mnemonic Operation Access Level
The shaded rows below show the Fixed Slot software User Programmable Features.