NEC Ds2000 Software Instructions Manual

							Hotline
DS1000/2000 Software ManualChapter 1: Features203
• In Program 1701 - Hotline Key (page 518), do not 
enter code 05 to assign a key as a Hotline key.
Step 2: Should DSS Console also have a Hotline partners?
• In Program 1704 - Hotline Key (page 528), enter 
code 05 + the covered extension (300-395 in 
DS2000 or 300-325 in DS1000) to assign a Hot-
line key.
• In Program 1704 - Hotline Key (page 528), do not 
enter code 05 to assign a key as a Hotline key.
Step 3: Should Hotline partner initiate Voice Over, Camp-On tones, or no Off-Hook Signal-
ing when they press their Hotline key to call a busy extension?
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 3. Refer to Voice 
Over on page 428 for additional programming 
information.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 1. Refer to Call 
Waiting / Camp-On on page 74 for additional pro-
gramming information.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 0. Step-by-step guide for setting up Hotline 
If no
If yes
If no
Voice Over
Camp On
No Signals 
						

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204Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 1701 -  Hotline Key (page 518)
Assign a programmable key on an extension as a Hotline key (code 05). The option is your 
Hotline partner’s extension number.
Program 1704 -  Hotline Key (page 528)
Assign a programmable key on a DSS Console as a Hotline key (code 04). The option is your 
Hotline partner’s extension number.
Program 1802 - Off-Hook Signaling for Hotline Partner (page 539)
Enter 3 if Hotline partner should be able to initiate a Voice Over by pressing their Hotline 
key.  Refer to 
Voice Over on page 428 for additional programming information.
Enter 1 if Hotline partner should be able to initiate a Camp On tones by pressing their 
Hotline key.  Refer to Call Waiting / Camp-On on page 74 for additional programming 
information.
Enter 0 if Hotline partner should not send Off-Hook Signals.
Other Related Features
Call Coverage Keys (page 61)
Call Coverage Keys provide many of the features available to Hotline partners.
Direct Station Selection (DSS) Console (page 128)
DSS Consoles can also have Hotline keys.
Do Not Disturb (page 146)
An extension user can press their Hotline key twice to override their Hotline partner’s DND
Intercom (page 227)
A user can press a Hotline Key as an alternative to dialing Intercom numbers.
Transfer (page 393)
An extension user can Transfer a call to their Hotline partner by pressing their Hotline key.
Voice Over (page 428)
An extension can Voice Over after calling a co-worker by pressing their Hotline key.
Feature Operation
To place a call to your Hotline partner:
1. Press Hotline key.
  User Programmable Feature
Feature Mnemonic Operation Access Level
Hotline#HL
#HL + Press flashing Hotline key + Enter 
extension for new Hotline partner + 
HOLD (in 02.00.00) + Program another 
Hotline key or 
SPK to exit.3-5
Two beeps.
Hotline key on (green) and 
ICM on (red). 
						

							Hotline
DS1000/2000 Software ManualChapter 1: Features205
To Transfer your trunk call to your Hotline partner:
1. Press Hotline key.
2. Announce call and hang up.
OR
Hang up to have the call wait at your Hotline partner unannounced.
If the call is not picked up, it recalls to you after the Transfer Recall interval. See  
Transfer on page 393 for more.
To answer a call from your Hotline partner:
1. Speak toward phone.Conversation with caller.
(Optional) Line/loop key on.
Two beeps.
Hotline key on (green). Line/loop key flashes.
Two beeps.
ICM on (red). 
						

							Interactive Soft Keys
206Chapter 1: FeaturesDS1000/2000 Software Manual
Interactive Soft Keys
Description
Interactive Soft Keys provide intuitive feature access. It is no longer necessary to remember feature 
codes to access the telephone’s advanced features because the function of the soft keys change as 
the user process calls. For example, while on a trunk call a display keyset user can press the PARK 
soft key to Park their call in orbit.
For additional information on Interactive Soft Key operation, refer to Feature Operation below.
Conditions
When an extension’s soft keys are enabled or disabled in programming, the user must take some 
action at the telephone (such as lifting and replacing the handset) before the change takes effect.
Default Setting
Soft keys enabled.
Programming Guide
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Use advanced telephone features just by pressing a soft key, without remembering feature codes.
Step-by-step guide for setting up Interactive 
Soft Keys
Step 1: Should extension have Interactive Soft Keys?
• In Program 0101 - Soft Keys (page 443), enter Y 
to enable soft keys.
• In Program 1801 - Extension Class of Service 
Assignment (page 533),  assign Class of Service 
to extensions.
• Take some action at the telephone (such as lifting 
and replacing the handset) so the change will take 
effect.
• In Program 0101 - Soft Keys (page 443), enter N 
to enable soft keys.
• In Program 1801 - Extension Class of Service 
Assignment (page 533),  assign Class of Service 
to extensions.
• Take some action at the telephone (such as lifting 
and replacing the handset) so the change will take 
effect.
If yes
If no 
						

							Interactive Soft Keys
DS1000/2000 Software ManualChapter 1: Features207
Programming List
Program 0101 - Soft Keys (page 443)
Enable (Y) or disable (Y) an extension’s soft keys.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Other Related Features
None
Feature Operation
See the charts beginning on the following page. 
						

							Interactive Soft Keys
208Chapter 1: FeaturesDS1000/2000 Software Manual
Keyset Soft Keys
Global Navigation Soft Keys You May See At Any Time
Soft KeyDefinition
PREVPress this Soft Key to back up to the previous set of options.
MOREPress this Soft Key to display additional options for your call.
CNCLPress to return your telephone to the idle mode.
While Your Telephone Is Idle  (Page 1 of 2)
Soft KeyFeatureDefinition
Use Directory Dialing to select a call from a list of names:
DIRPress to access Directory Dialing, Paging and Meet Me Conference
INTDirectory Dialing
ICM DirectoryVOL  or VOL  + DIAL to select co-worker from a list of extension 
names.
EXT
PERS
VOL  or VOL  + DIAL to select one of your Personal Speed Dial 
bins.
CMPYVOL  or VOL  + DIAL to select a System Speed Dial bin.
PA G EPaging
Dial a page zoneDial a zone (1-7) or press ALL for All Call.
MT11 or MT12Meet Me Conference Press key to set up a Meet Me Conference.
Set up Call Forwarding, Programmable Function Key Ringing, Speed Dial, Do Not Disturb and Intercom
voice-announcements
PGMPress to set up Call Forwarding, Programmable Function Key ringing, Speed Dial, Do Not Disturb, 
and Intercom voice-announcements.
CFWDCall Forwarding
Enter Call FWD type
Enter the Call Forwarding type + Co-worker’s extension, 0 
(operator) or MW (Voice Mail) + SPK.
0 = Cancel forwarding
2 = Busy/No Answer
4 = Immediate
6 = No answer
7 = Personal Answering Machine Emulation
8 = Selectable Display Messaging
RINGPress to set up ringing for Call Coverage, Group Call Pickup and line keys.
CCKCall Coverage Press lit Call Coverage key to select ringing mode.
PKUPGroup Call Pickup Press lit Group Call Pickup key to select ringing mode.
LINELine Keys Press lit line key to select ringing mode. 
						

							Interactive Soft Keys
DS1000/2000 Software ManualChapter 1: Features209
SPDSpeed Dial Enter bin (200-299 for System, 701-720 for Personal) + HOLD + Line 
(1-16), Group (90-98) or ICM + HOLD + Number + HOLD + Name + HOLD + SPK
DNDDo Not Disturb Press to enable or cancel Do Not Disturb.
VANNIntercom
VAO NPress to enable voice-announcements for incoming Intercom calls.
VAOFFPress to have all incoming Intercom calls ring (i.e., disable voice-
announce).
Call Your  Mailbox
VM00Voice Mail Press to call your Voice Mail mailbox. The numbers after VM show 
the number of new messages in your mailbox.
Place Outside Calls
EXT Placing Outside Calls
RTEPress to access your dial 9 trunk route.
GRPSelect trunk group (0-8) for outside call.
LINESelect line (e.g., 01) for outside call. This feature requires Line Dial 
Up.
Outside Calls  (Page 1 of 3)
Soft KeyFeatureDefinition
After you get trunk dial tone for a new call (but before you dial the outside number):
LNDLast Number Redial Automatically redial the last outside number you called.
DLSVSave Number Dialed Automatically redial the stored Save Number Dialed number.
RLSHang up (disconnect) the call and return to Intercom dial tone.
ACCTAccount Code Press to start and complete Account Code entry.
After you answer or place an outside call:
PARKPark
SYSEnter system orbit (0-9).
PERSEnter co-worker’s extension number.
While Your Telephone Is Idle  (Page 2 of 2)
Soft KeyFeatureDefinition 
						

							Interactive Soft Keys
210Chapter 1: FeaturesDS1000/2000 Software Manual
TRFTransfer Enter co-worker’s extension number. (Press MW after extension 
number to send call to co-worker’s mailbox.)
DIRUse Directory Dialing to Transfer call to co-worker.
ICM DirectoryVOL  or VOL  + DIAL to select co-worker from a list of extension 
names.
MBOXSend call to co-worker’s mailbox.
RINGChange your voice announcement to ringing.
RTRVRetrieve call (instead of Transferring).
PKPGPark the call at the extension selected and make a Page.
PA G EBroadcast a Page before setting up a Meet Me Conference.
Dial a page zoneDial a zone (1-7) or press ALL for All Call.
MT11 or MT12Press key to set up a Meet Me Conference.
RTRVRetrieve the call you just transferred.
RLSHang up (disconnect) the call and return to Intercom dial tone.
CONFConference
DIRUse Directory Dialing to set up the Conference with a co-worker.
ICM DirectoryVOL  or VOL  + DIAL to select co-worker from a list of extension 
names.
PA G EBroadcast a Page before setting up a Meet Me Conference.
Dial a page zoneDial a zone (1-7) or press ALL for All Call.
MT11 or MT12Press key to set up a Meet Me Conference.
RTRVRetrieve the call you just transferred.
RECVoice Mail Record the active call in your Voice Mail mailbox (if allowed in your 
Class of Service).
SAVESave Number Dialed Save the number you just dialed. Not used for incoming calls.
MTMRCall Timer (Manual) Press once to stop the Call Timer. Press a second time to restart the 
Call Timer from 00:00:00. 
ACCTAccount Code Press to start and complete Account Code entry.
Outside Calls  (Page 2 of 3)
Soft KeyFeatureDefinition 
						

							Interactive Soft Keys
DS1000/2000 Software ManualChapter 1: Features211
After you press ICM to Transfer your outside call, or CONF to set up a Conference (see Call States in the back of this guide for more):
DIR
Transfer Use Directory Dialing to Transfer the call to your co-worker.
ICM DirectoryVOL  or VOL  + DIAL to select co-worker from a list of extension 
names.
MBOX (after ICM only)Send call to co-worker’s mailbox.
MSG (after CONF only)Leave message in co-worker’s mailbox
RINGChange your voice announcement to ringing.
RTRV (after ICM only)Retrieve call (instead of Transferring).
RLS (after CONF only)Hang up (disconnect) the call and return to Intercom dial tone.
PKPG (after ICM only)Park the call at the extension selected and make a Page.
PA G EPaging Broadcast a zone or All Call Page.
Dial a page zoneDial a zone (1-7) or press ALL for All Call.
MT11 or MT12Press key to set up a Meet Me Conference.
RTRVRetrieve the call.
When you press a busy line key:
CLBKTrunk Queuing / Trunk 
CallbackLeave a Callback for the busy trunk.
BARGBarge In Barge In on the busy trunk (if allowed in your Class of Service).
RLSHang up (disconnect) the call and return to Intercom dial tone.
DISCForced Trunk Disconnect Disconnect the call on the trunk (if allowed in your Class of 
Service).
Intercom Calls  (Page 1 of 3)
Soft KeyFeatureDefinition
After a co-worker answers your Intercom call:
MSG
Message Waiting
Voice Mail• If your system has Message Waiting, this leaves a Mes-
sage Waiting indication for your co-worker.
• If your system has Voice Mail, this allows you to leave a 
voice message in their mailbox.
RING (Voice-announced calls only) Intercom Change your voice announcement to ringing.
RLSHang up (disconnect) the call and return to Intercom dial tone.
Outside Calls  (Page 3 of 3)
Soft KeyFeatureDefinition 
						

							Interactive Soft Keys
212Chapter 1: FeaturesDS1000/2000 Software Manual
After you call a co-worker and hear busy tone:
MSG
Message Waiting
Voice Mail• If your system has Message Waiting, this leaves a Mes-
sage Waiting indication for your co-worker.
• If your system has Voice Mail, this allows you to leave a 
voice message in their mailbox.
CAMPCall Waiting / Camp-On Send Camp On tones to your busy co-worker. If you hang up, your 
Camp On converts to a Callback.
CLBKCallback Leave a Callback for busy co-worker.
BARGBarge In Barge In on busy co-worker (if allowed in your Class of Service).
MONMonitor / Silent Monitor Monitor your co-worker’s call (if allowed in your Class of Service).
After you call a co-worker and hear busy/ring tone:
MSG
Message Waiting
Voice Mail• If your system has Message Waiting, this leaves a Mes-
sage Waiting indication for your co-worker.
• If your system has Voice Mail, this allows you to leave a 
voice message in their mailbox.
VOVRVoice Over Initiate a Voice Over with your busy co-worker.
BARGBarge In Barge In on your busy co-worker (if allowed in your Class of 
Service).
MONMonitor / Silent Monitor Monitor your co-worker’s call (if allowed in your Class of Service).
After you call a co-worker and hear Do Not Disturb tone:
MSG
Message Waiting
Voice Mail• If your system has Message Waiting, this leaves a Mes-
sage Waiting indication for your co-worker.
• If your system has Voice Mail, this allows you to leave a 
voice message in their mailbox.
OVRDDo Not Disturb Override an extension’s Do Not Disturb (if allowed in your Class of 
Service).
RLSHang up (disconnect) the call and return to Intercom dial tone.
After you answer an Intercom call:
CONFConference Set up a Conference with your caller.
RLSHang up (disconnect) the call and return to Intercom dial tone.
Intercom Calls  (Page 2 of 3)
Soft KeyFeatureDefinition