NEC Ds2000 Software Instructions Manual

							Handsfree and Handsfree Answerback
DS1000/2000 Software ManualChapter 1: Features193
To change a Handsfree call into a handset call:
1. Lift handset.
Handsfree Answerback
Operation is automatic if enabled in system programming.Conversation with caller in handset.
SPK off.
User Programmable Feature
#IV #48
Handsfree Answerback On (Forced Intercom Ringing Off)
#IR #47Forced Intercom Ringing On (Handsfree Answerback Off) 
						

							Headset Compatibility
194Chapter 1: FeaturesDS1000/2000 Software Manual
Headset Compatibility
Description
A keyset user can utilize a customer-provided headset in place of the handset. Like using Hands-
free, using the headset frees up the user’s hands for other work. However, the headset provides pri-
vacy not available from Handsfree.
An example of a compatible headset is UNEX Model Pro-MP10A.
Off-Hook Signaling and Headsets
Outside Calls (transfers and DILs)
If the extension is set up to receive Camp-On tones for waiting (transferred) outside calls, the user 
will hear the Camp-On tones in their headset. They will also hear Camp-On tones in their headset 
for a waiting Direct Inward Line (DIL). The extension will not, however, receive Camp On tones 
for Key Ring calls ringing the phone while it is in the headset mode.
An extension in the headset mode will not hear Off-Hook Ringing.
Inter
com Calls
If the extension is set up to receive Camp-On tones for waiting Intercom calls, the user will hear 
tones in their headset when a co-worker dials 2 to wait in line. 
An extension in the headset mode will not receive a Voice Over.
Conditions
None
Default Setting
DisabledDS2000 Fixed Slot Available.
DS2000 U Slot Available. User Programmable Feature steps added.
DS1000 Avalable. Includes User Programmable Feature steps.
Have the privacy of a handset call without having to hold the handset 
						

							Headset Compatibility
DS1000/2000 Software ManualChapter 1: Features195
Programming Guide
Programming List
Program 1807 - Headset (page 553)
Enter Y to enable the Headset mode.
Other Related Features
Automatic Handsfree (page 50)
While in the headset mode, Automatic Handsfree simplifies answering trunk calls.
Background Music (page 54)
Background Music plays in the headset when the extension is in the headset mode.
Group Listen (page 181)
Group Listen is not available to extensions in the headset mode.
Handsfree and Handsfree Answerback (page 190)
Handsfree is not available to extensions in the headset mode. Handsfree Answerback is avail-
able — depending on system programming.
Off-Hook Signaling (page 270)
Turn to Off-Hook Signaling and Headsets on page 194 for more on how Off-Hook Signaling 
interacts with headsets.
Off-Premise Extensions / On-Premise SLT Extensions (page 274)
On- and Off-Premise Extensions do not have headset capability.
Paging (page 281)
While in the headset mode, the extension user can hear Paging announcements in the headset.
Single Line Telephones (page 330)
Headset Compatibility is not available to single line telephones.
Voice Over (page 428)
An extension user cannot Voice Over to a co-worker in the headset mode.Step-by-step guide for setting up Headset 
Compatibility
Step 1: Should extension be in the headset mode?
• In Program 1807 - Headset (page 553), enter Y to 
enable the headset mode.
• In Program 1807 - Headset (page 553), enter N to 
disable the headset mode.
If yes
If no 
						

							Headset Compatibility
196Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To enable the headset mode:
1. Unplug the telephone handset but leave it in the handset cradle.
2. Plug in the headset.
When in the headset mode:
Press a line key to place or answer a trunk call.
OR
Press ICM to get Intercom dial tone.
OR
If on a call, press SPK to hang up.
  User Programmable Feature
Feature Mnemonic Operation Access Level
This option is not available in Fixed Slot software.
Headset
#HS
#HS + Y to enable or N to disable + SPK 
to exit3-5 
						

							Hold
DS1000/2000 Software ManualChapter 1: Features197
Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or 
Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the 
extension user may process calls or use a system feature. Outside calls left on Hold too long recall the 
extension that placed them on Hold. If the recall is unanswered, the call diverts to Key Ring.
There are four types of Hold:
System (Regular) Hold
With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all 
other keysets. Any keyset user with the flashing line key can pick up the call.
Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The 
trunk appears busy to all other keysets that have a key for the trunk. Exclusive Hold is important if 
the user doesn’t want a co-worker picking up their call on Hold. 
Automatic Hold
Automatic Hold allows a user to be on a trunk call, activate a feature and automatically place the 
call on Hold without first pressing the HOLD key. The system places a call on Hold automatically 
when the user presses CONF or ICM, a Call Coverage Key or a Hotline key.
Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other 
extension. There is no Hold Recall for Intercom calls.DS2000 Fixed Slot Available.
DS2000 U Slot• Extension users can dial a code to pick up a trunk on Hold at a co-worker’s 
extension.
• Distinctive flash rate for Hold and Exclusive Hold Recall requires DS2000 
software version 02.00.01 or DS1000. DS1000
Have a call wait on Hold, then pick it up to continue the conversation. 
						

							Hold
198Chapter 1: FeaturesDS1000/2000 Software Manual
Distinctive Flash Rate on Recall
System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys (see the chart 
below). This allows the keyset extension user to easily differentiate new calls that are ringing 
from Held calls that are recalling.
Conditions
None
Default Setting
System Hold, Exclusive Hold and Automatic Hold enabled.
Programming Guide
Distinctive Flash Rate on Recall
For this type of call:You see this flash rate:
System Hold Exclusive Hold
Call that you placed on HoldSingle Wink On (Green)Double Wink On (Green)
Call that you initially placed on 
Hold recalling your phoneDouble Wink On (Green) Double Wink On (Green)
Call a co-worker placed on 
Hold at their extensionSingle Wink On (Red)None (On Red)
Call a co-worker initially 
placed on Hold recalling
your phoneDouble Wink On (Red) Double Wink On (Red)
Step-by-step guide for setting up Hold
Step 1: Should extension be able to use Automatic Hold?
• In Program 0101 - Automatic Hold (page 442), 
enter Y to enable Automatic Hold.
•Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
• In Program 0101 - Automatic Hold (page 442), 
enter N to disable Automatic Hold.
•Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
If yes
If no 
						

							Hold
DS1000/2000 Software ManualChapter 1: Features199
Programming List
Program 0101 - Automatic Hold (page 442)
Enter Y to enable Automatic Hold at an extension.
Program 0401 - Trunk Revert (page 457)
This timer sets how long Hold Recall rings the extension that placed the call on hold before 
Key Ring occurs. Key Ring rings all extensions programmed to ring for that line.
Program 0403 - Hold Recall (page 466)
Set how long a call stays on Hold before it recalls the extension that initially placed it on 
Hold.
Program 0403 - Exclusive Hold (page 466)
Set how long a call stays on Exclusive Hold before it recalls the extension that initially placed 
it on Exclusive Hold.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Step 2: Does an unanswered call on System Hold recall the extension that placed it on Hold 
after the correct interval?
• In Program 0403 - Hold Recall (page 466), leave 
the Hold Recall interval at its current setting.
• In Program 0403 - Hold Recall (page 466), 
change the Hold Recall interval to meet the site 
requirements.
Step 3: Does an unanswered call on Exclusive Hold recall the extension that placed it on 
Hold after the correct interval?
• In Program 0403 - Exclusive Hold (page 466), 
leave the Exclusive Hold Recall interval at its cur-
rent setting.
• In Program 0403 - Exclusive Hold (page 466), 
change the Exclusive Hold Recall interval to meet 
the site requirements.
Step 4: Does an unanswered Hold recall revert to Key Ring after the proper interval?
• In Program 0401 - Trunk Revert (page 457), leave 
the Trunk Revert interval at its current setting.
• In Program 0401 - Trunk Revert (page 457), 
change the Trunk Revert interval to meet the site 
requirements. Step-by-step guide for setting up Hold
If yes
If no
If yes
If no
If yes
If no 
						

							Hold
200Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Call Timer (page 71)
A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold 
and another user picks it up, the timer restarts for the new user.
Directed Call Pickup (page 141)
Directed Call Pickup can pick up Hold recalls.
Key Ring (page 232)
Unanswered Hold Recalls revert to Key Ring if not picked up.
Music on Hold (page 260)
If installed, Music on Hold plays to callers on Hold.
Off-Hook Signaling (page 270)
An extension user can place their current call on Hold and answer the waiting call.
Transfer (page 393)
If an extension receiving a screened Transfer answers the screen and immediately hangs up 
(before the transferring extension), the call goes on Exclusive Hold at the transferring extension.
Feature Operation
To place a trunk call on System Hold:
1. Press 
HOLD.
2. Hang up.
To pick up a trunk call on System Hold:
1. Press flashing line key.
To pick up a trunk call on system Hold at a co-worker’s extension:
You must know the number of the trunk that is on Hold.
1. Lift handset and press 
ICM.
2. Dial 
*4.
3. Dial the number of the trunk that is on Hold (e.g., 01 for trunk 1).N/A
The line key winks (on) while on Hold, flashes slowly while recalling. The line 
key is green for your calls - red for your co-workers.
Conversation with caller.
Line key on (green).
Intercom dial tone.
ICM and SPK on (red).
Intercom dial tone stops.
ICM and SPK on (red).
Conversation with the outside caller that was on Hold.
Line key on. 
						

							Hold
DS1000/2000 Software ManualChapter 1: Features201
To place a trunk call on Exclusive Hold:
1. Press 
HOLD twice.
2. Hang up.
To pick up a trunk call on Exclusive Hold:
1. Press flashing line key.
To place an Intercom call on Hold:
You can place both  voice-announced and ringing Intercom calls on Hold.
1. Press 
HOLD.
2. Hang up.
To pick up a call on Intercom Hold:
1. Lift handset.
2. If you don’t hear Intercom dial tone, press 
ICM.
3. Press 
HOLD.N/A
For you, the line key winks (on - green) while on Hold, flashes slowly while 
recalling. For your co-worker’s the line key is on (red).
Conversation with caller.
Line key on (green).
N/A
ICM goes out.
Conversation with caller.
ICM on. 
						

							Hotline
202Chapter 1: FeaturesDS1000/2000 Software Manual
Hotline
Description
Hotline gives a keyset user with a programmed Hotline key one-button calling and Transfer to 
another extension (the Hotline partner). Hotline helps co-workers that work closely together. The 
Hotline partners can call or Transfer calls to each other just by pressing a single key.
In addition, the Hotline key shows the status of the partner’s extension:
Conditions
An extension’s Hotline partner can be any other keyset (e.g., physical port). An extension can-
not have a Hotline key for master numbers or virtual ports.
A Hotline partner can also be a trunk (e.g., 401). However, this capability requires that Direct 
Trunk Access be enabled. See 
Direct Trunk Access on page 139 for more.
Default Setting
No Hotline keys programmed.
Programming Guide
DS2000 Fixed Slot Available.
DS2000 U Slot Available. User Programmable Feature steps added.
DS1000 Available. Includes User Programmable Feature steps.
Hotline provides partner extensions with one-button calling and Transfer.
Hotline Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On
Busy or ringing
1
Flashing fast In Do Not Disturb
1 Ringing ICM and Group Ring calls light the Hotline key. DILs, Key Ring 
calls and transferred calls do not.
Step-by-step guide for setting up Hotline 
Step 1: Should extension have a Hotline partner?
• In Program 1701 - Hotline Key (page 518), enter 
code 05 + the covered extension (300-395 in 
DS2000 or 300-325 in DS1000) to assign a Hot-
line key.
If yes