Kyocera TASKalfa 552ci User Manual

							Troubleshooting
10-5
10
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine 
other than this machine?Format the USB memory with this 
machine.6-20
Is the USB host blocked? Select Unblock in the USB host 
settings.8-80
Check that the USB memory 
is securely plugged into the 
machine.——
When displaying an 
image sent from the 
machine on the PC, an 
image size is shrunk 
vertically or 
horizontally.Have you selected 
200×100dpi Normal or 
200×400dpi Super Fine for 
the scan resolution?Select a scan resolution other than 
200×100dpi Normal or 200×400dpi 
Super Fine when sending an 
image.—
USB memory not 
recognized.Check that the USB memory 
is securely plugged into the 
machine.——
Is the USB host blocked? Select Unblock in the USB host 
settings.8-80
Perform Gray 
Adjustment in the 
System Menu. is 
displayed.Over long periods of use, the 
effects of the ambient 
temperature and humidity 
can cause color output hues 
to vary slightly.Whenever the printed hues differ 
from the original document or 
image, carry out Gray Adjustment.8-51
Performing Color 
Calibration...  appears 
during continuous 
copying and copying 
stops.The machine is carrying out a 
calibration process to ensure 
color stability.This is not a fault.Resume 
continuous copying when the 
calibration process ends.8-50
White or color streaks 
appear on prints.The inside of the machine 
may be dirty.Carry out Laser Scanner Cleaning.8-53 Symptom Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting
10-6
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message Checkpoints Corrective ActionsReference 
Page
Acceptable staple 
count exceeded.Is the acceptable staple 
count exceeded? For 
details, refer to 
Specifications on page 
Appendix-24.Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.—
Add paper in cassette 
1.Is the indicated cassette out 
of paper?Load paper.2-20
Add paper in Multi 
Purpose tray.Is the paper of the selected 
size loaded in the multi 
purpose tray?Load the paper in the multi purpose 
tray which is of the size and type 
indicated on the touch panel.2-24
Add staples.Has any of the document 
finisher run out of staples?If the staples are depleted, the 
machine will stop and the location of 
staple depletion will be indicated on 
the touch panel.
Leave the machine on and follow the 
instruction to replace the staple case. 
Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.—
Add toner. – Replace the toner container.9-8
Box is not found.– This job is canceled because the 
specified box cannot be found. Press 
[End].—
Box limit exceeded.– Document box is full, and no further 
storage is available; Job is canceled. 
Press [End].—
– Repeat Copy box is full, and no 
further repeat copy is available.
Press [Continue] to print scanned 
pages.
Press [Cancel] to cancel the job.—
Cannot connect to 
Authentication 
Server.– An error has occurred when 
connecting to the authentication 
server. Refer to Responding to 
Authentication Server Connection 
Error for the error message and 
corrective actions.10-14
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							Troubleshooting
10-7
10
Cannot duplex print 
on this paper.Did you select a paper size/
media type that cannot be 
duplex printed?Select the available paper type. 
Press [Continue] to print without 
using Duplex.3-12
Cannot execute this 
job.– This job is canceled because it is 
restricted by Job Accounting. Press 
[End].—
Cannot offset this 
paper.Did you select a paper size/
media type that cannot be 
offset?Select the available paper size/type.
Press [Continue] to print without 
using Offset.3-14
Cannot print the 
specified number of 
copies.– Only one copy is available due to 
processing too many jobs in parallel.
Press [Continue] to continue printing. 
Press [Cancel] to cancel the job.—
Cannot staple at the 
specified position.Have you selected a 
position that cannot be 
stapled?Select a position that can be stapled. 
Press [Continue] to print without 
using Staple.—
Cannot staple this 
paper.Did you select a paper size/
type that cannot be stapled?Select the available paper size/type.
Press [Continue] to print without 
using Staple.—
Check the cover.Is there any cover which is 
open?Close the cover indicated on the 
touch panel.—
Check the document 
processor.Is the document processor 
open?Close the document processor. —
Is the top cover of the 
document processor open?Close the top cover of the document 
processor.10-28
Check the finisher.Is the document finisher set 
correctly?Set the document finisher correctly. 
For details, refer to the respective 
Operation Guides.—
Clean the slit glass.– Clean the slit glass using the cleaning 
cloth supplied with the document 
processor.9-3
Confidential 
document is 
detected.– The machine detects the documents 
guard pattern. The scanned 
document is printed in blank and 
sending of the document is canceled.8-81
Failed to specify Job 
Accounting.– The job is canceled. Press [End]. —
Failed to store job 
retention data.– The job is canceled. Press [End]. — Error Message Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting
10-8 FAX box limit 
exceeded.– FAX box is full, and no further storage 
is available. The job is canceled. 
Press [End]. Try to perform the job 
again after printing or deleting data 
from the FAX box.—
Finisher tray is full of 
paper.Is the acceptable storage 
capacity exceeded for the 
document finisher tray?Remove paper from the document 
finisher tray.
If printing can be restarted, the touch 
panel display will prompt you to press 
[Continue]. Then press [Continue].—
Hard Disk error.
Job is canceled. 
Press [End].– An error has occurred on the hard 
disk. The possible error codes and 
their descriptions are as follows.
01: Initialization error. Initialize the 
hard disk.
04: Insufficient space on the hard 
disk to complete this operation. Move 
or delete data stored on the hard disk 
to increase available space.—
Incorrect account ID.– The Account ID does not match. 
Check the registered Account ID.—
Incorrect box 
password.– Enter the correct password. —
Incorrect Login User 
Name or Password.– Enter correct login user name or 
password.—
Job Accounting 
restriction exceeded.Is the acceptable printing 
count restricted by Job 
Accounting exceeded?The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press [End].—
Job separator is full 
of paper.Is the maximum capacity of 
the job separator exceeded?Take some paper out of the job 
separator. Printing then resumes.—
KPDL error.– PostScript error has occurred.
The job is canceled. Press [End].—
Machine failure.– Internal error has occurred. Make a 
note of the error code displayed on 
the touch panel. Turn off the 
machine, unplug the power cord, and 
contact your Service Representative.—
Maximum number of 
scanned pages.Is the acceptable scanning 
count exceeded?Only one copy of the scanned pages 
is available. Press [Continue] to print, 
send or store the scanned pages. 
Press [Cancel] to cancel printing, 
sending or storing.— Error Message Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting
10-9
10
Memory is full.– Unable to continue the job as the 
memory is used up.
Press [Continue] to print the scanned 
pages. The print job cannot be 
processed completely.
Press [Cancel] to cancel the job.—
– The process cannot be performed 
due to insufficient memory. If only 
[End] is available, press [End]. The 
job will be canceled.—
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and follow the 
instruction to remove the jammed 
paper.10-15
Removable memory 
error.– This job is canceled. Press [End]. —
Removable memory 
is full.– This job is canceled. Press [End]. —
Replace all originals 
and press [Continue].– Remove originals from the document 
processor, put them back in their 
original order, and place them again. 
Press [Continue] to resume printing.
Press [Cancel] to cancel the job.2-34
Replace the waste 
toner box.– The waste toner box is full. Replace 
the waste toner box.9-8
Remove all originals 
in the document 
processor.Are there any originals left in 
the document processor?Remove originals from the document 
processor.—
Scanner memory is 
full.– Scanning cannot be performed due 
to insufficient memory of scanner. 
Only one copy of the scanned pages 
is available. Press [Continue] to print, 
send or store the scanned pages. 
Press [Cancel] to cancel the printing 
job.—
Send error.– An error has occurred during 
transmission.Refer to 
Responding to 
Send Error
 for the error code and 
corrective actions.10-11
Set the waste toner 
box.– The waste toner box is not installed 
correctly. Set it correctly.9-8 Error Message Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting
10-10 Staple jam.– If a staple jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel.
Leave the machine on and follow the 
instruction to remove the jammed 
staple.—
System error. – System error has occurred. Confirm 
that the Attention indicator is lighting, 
and then turn the main power switch 
off and on.—
The phone receiver is 
off the hook.– Put down the receiver. —
The removable 
memory is not 
formatted.Is the removable memory 
formatted by this machine?Use the removable memory 
formatted by this machine. —
Top tray of the 
machine is full of 
paper.– Remove paper from the top tray and 
press [Continue].—
Unknown Toner 
Installed. PCIs the unauthorized product 
installed?Install our genuine product that is 
specified for this machine.—
Warning low memory.– Job cannot be started. Try again later. — Error Message Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting
10-11
10
Responding to Send Error
When an error occurs during transmission, Send Error appears. Check the error code and error message below, 
and follow the corresponding corrective actions.
Error 
CodeError Message Corrective Actions Reference Page
1101Failed to send the e-mail.
Failed to send i-FAX.Check the host name of the SMTP 
server on the COMMAND CENTER.2-18
Failed to send via FTP. Check the host name of FTP.
Failed to send via SMB. Check the host name of SMB.
1102Failed to send via SMB.Check the SMB settings.
- Login user name and login 
password
* If the sender is a domain user, 
specify the domain name.
- Host name
- Path3-26
Failed to send the e-mail.
Failed to send i-FAX.Check the followings on the 
COMMAND CENTER.
- SMTP login user name and login 
password
- POP3 login user name and login 
password
Failed to send via FTP. Check the FTP settings.
- Login user name and login 
password
* If the sender is a domain user, 
specify the domain name.
 - Path
 - Folder share permissions of the 
recipient
1103Failed to send via SMB.Check the SMB settings.
- Login user name and login 
password
* If the sender is a domain user, 
specify the domain name.
- Path
- Folder share permissions of the 
recipient3-26
Failed to send via FTP. Check the FTP settings.
- Path
- Folder share permissions of the 
recipient3-26
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							Troubleshooting
10-12 1104Failed to send the e-mail.Check the e-mail address.
* If the address is rejected by the 
domain, you cannot send the e-mail.3-25
Failed to send i-FAX. Check the i-FAX address.
*If the address is rejected by the 
domain, you cannot send i-FAX.FA X  S y s t e m  ( S )  
Operation Guide
Chapter 8
Internet Faxing
 (i-FAX) (Option)
1105Failed to send via SMB. Select [On] of the SMB settings on 
the COMMAND CENTER.2-18
Failed to send the e-mail. Select [On] of the SMTP settings on 
the COMMAND CENTER.
Failed to  send via FTP. Select [On] of the FTP settings on the 
COMMAND CENTER.
Failed to send i-FAX.Select [On] of the i-FAX settings on 
the COMMAND CENTER.FA X  S y s t e m  ( S )  
Operation Guide
Chapter 8
Internet Faxing
 (i-FAX) (Option)
1106Failed to send the e-mail.
Failed to send i-FAX.Check the sender address of SMTP 
on the COMMAND CENTER.2-18
1131Failed to send via FTP. Select [On] of the secure protocol 
settings on the COMMAND 
CENTER.2-18
1132Failed to send via FTP. Check the followings of the FTP 
server.
- Is FTPS available?
- Is the encryption available?2-18
2101Failed to send via SMB.
Failed to send via FTP.Check the network and SMB settings.
Check the network and FTP settings.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
- Host name and IP address
- Port number2-18
Failed to send the e-mail.
Failed to send i-FAX.Check the network and COMMAND 
CENTER.
- The network cable is connected.
- The hub is not operating properly.
- POP3 server name of the POP3 
user
- SMTP server name Error 
CodeError Message Corrective Actions Reference Page
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							Troubleshooting
10-13
10
2102
2103Failed to send via FTP. Check the followings of the FTP 
server.
- Is FTP available?
- The server is not operating properly.–
Failed to send the e-mail.
Failed to send i-FAX.Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
2201Failed to send the e-mail.
Failed to send via FTP.
Failed to send via SMB.
Failed to send i-FAX.Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.–
2202Failed to send the e-mail.
Failed to send via FTP.
Failed to send i-FAX.
2203Failed to send via FTP.
Failed to send via SMB.
2231Failed to send via FTP.
2204Failed to send the e-mail.
Failed to send i-FAX.Check the e-mail size limit of the 
SMTP settings on the COMMAND 
CENTER.2-18
3101Failed to send the e-mail.
Failed to send i-FAX.Check the authentication methods of 
both the sender and the recipient.–
Failed to send via FTP. Check the network.
- The network cable is connected.
- The hub is not operating properly.
- The server is not operating properly.
3201Failed to send the e-mail.
Failed to send i-FAX.Check the SMTP user authentication 
method of the recipient.–
5101
5102
5103
5104
7102
720f– Turn the main power switch off and 
back on. If this error occurs several
times, make a note of the displayed 
error code and contact your service
representative.–
9181– The scanned original exceeds the 
acceptable number of pages of 999. 
Send the excess pages separately.– Error 
CodeError Message Corrective Actions Reference Page
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							Troubleshooting
10-14
Responding to Authentication Server Connection Error
If an error occurs when connecting to the authentication server, check the error message and follow the 
corresponding corrective action appears on the operation panel.
Responding to an Attention Indicator Flashes
If an attention indicator flashes, press [Status/Job Cancel] to check an error message. If the message is not 
indicated on the touch panel when [Status/Job Cancel] is pressed or the attention indicator flashes for 1.5 
seconds, check the following.Symptom Corrective Actions Reference Page
Cannot connect to 
authentication server.Set machine time to match the 
server’s time.2-12
Cannot connect to 
authentication server.Check the domain name.11 - 2
Check the host name.11 - 2
Check the connection status with the 
server.—
Symptom Checkpoints Corrective Actions Reference Page
Cannot send fax.Is the modular cord 
connected correctly?Connect the modular 
cord correctly.—
Is Permitted FAX No. or 
Permitted ID No. 
registered correctly?Check Permitted FAX 
No. and Permitted ID 
No..FAX System (S) 
Operation Guide 
Chapter 6 Registering 
Permit FAX No. and 
Registering Permit ID 
No.
Has a communication 
error occurred?Check error codes in the 
TX/RX Result Report 
and Activity Report. If 
the error code starts with 
U or E, perform the 
corresponding 
procedure.FAX System (S) 
Operation Guide 
Appendix
Error Code List
Is the destination FAX 
line busy? Send again. —
Does the destination 
FAX machine respond?Send again. —
Is there an error other 
than above?Contact your Service 
Representative. —
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