Kyocera TASKalfa 552ci User Manual

							Maintenance
9-7
9
4As shown in the figure, clean dirt from the transfer 
roller by moving the brush from side to side along 
the roller while rotating the roller by turning the gear 
at the left end of the roller.
5Put away the cleaning brush, press the specified 
position of the front cover and left cover 1 to close.
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							Maintenance
9-8
Toner Container and Waste Toner Box Replacement
When the touch panel displays Add toner, replace the toner.
Every time you replace the toner container, be sure to clean the parts as instructed below. Dirty parts may 
deteriorate output quality.
CAUTION: Do not attempt to incinerate the toner container or the waste toner box. Dangerous sparks 
may cause burns.
Toner Container Replacement
1
Open the front cover.
2Turn the toner container release lever to the vertical 
position.
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							Maintenance
9-9
9
3Open the provided plastic disposal bag and place it 
at the toner container slot.Open the provided 
plastic disposal bag and place it at the toner 
container slot.
4Remove the old toner container by holding the 
handle and place it in the provided plastic disposal 
bag.
5Hold the new toner container in both hands and 
shake it from side to side several times.
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							Maintenance
9-10
6Hold the new toner container in both hands and 
gently push it in.
7Turn the toner container release lever to the 
horizontal position.
Use the same procedure to replace the other color 
toner containers.
8Close the front cover.
NOTE: Return the exhausted toner container and 
waste toner box to your dealer or service 
representative. The collected toner container and 
waste toner box will be recycled or disposed in 
accordance with the relevant regulations
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							Maintenance
9-11
9
Waste Toner Box Replacement
1
Open the front cover.
2Press the release button (1) and pull out the waste 
toner tray (2).
3Cap the old waste toner box.
4Remove the old waste toner box at an angle and 
place it in the plastic disposal bag provided.
CAUTION: Do not attempt to incinerate the toner 
container or the waste toner box. Dangerous sparks 
may cause burns.
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							Maintenance
9-12
5Open the new waste toner box cap.
6Install a new waste toner box.
7Press on the left edge of the new waste toner box 
to lock it.
8Press the specified position to close the waste 
toner tray. When the tray reaches the correct 
position, it locks in place with a clicking sound.
9Close the front cover.
NOTE: Return the exhausted toner container and 
waste toner box to your dealer or service 
representative. The collected toner container and 
waste toner box will be recycled or disposed in 
accordance with the relevant regulations.
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							10-1
10 Troubleshooting
This chapter explains how to solve problems with the machine.
• Solving Malfunctions .........................................................................10-2
• Responding to Error Messages ........................................................10-6
• Clearing Paper Jams ......................................................................10-15
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							Troubleshooting
10-2
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the 
following pages. If the problem persists, contact your Service Representative.
Symptom Checkpoints Corrective ActionsReference 
Page
The operation panel 
does not respond 
when the main power 
switch is turned on.Is the machine plugged in? Plug the power cord into an AC 
outlet.—
Pressing the Start key 
does not produce 
copies.Is there a message on the 
touch panel?Determine appropriate response to 
the message and respond 
accordingly.10-6
Is the machine in Sleep 
mode?Press the Power key to recover 
the machine from Sleep mode. The 
machine will be ready to copy 
within a minute.2-10
Blank sheets are 
ejected.Are the originals loaded 
correctly?When placing originals on the 
platen, place them face-down and 
align them with the original size 
indicator plates.2-32
When placing originals in the 
optional document processor, 
place them face-up.2-34
Printouts are too light.Is the machine in Auto 
Density mode?Set the correct density level for 
auto density.—
Is the machine in Manual 
Density mode?Use [Image Quality] to set the 
correct density level.3-9
When changing the default density 
level, adjust the density manually 
and choose the desired level.—
Is the toner distributed evenly 
within the toner container?Shake the toner container from 
side to side about several times.9-8
Is there a message indicating 
the addition of toner?Replace the toner container.9-8
Is the paper damp? Replace the paper with new paper.2-20
Is the drum dirty? Carry out Drum Refresh.8-45
Carry out Developer Refresh.8-53
Is the scanner dirty? Carry out Laser Scanner Cleaning.8-53
Is EcoPrint mode enabled? Disable EcoPrint mode.8-36
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							Troubleshooting
10-3
10
Printouts are too dark.Is the machine in Auto 
Density mode?Set the correct density level for 
auto density.—
Is the machine in Manual 
Density mode?Use [Image Quality] to set the 
correct density level.3-9
When changing the default density 
level, adjust the density manually 
and choose the desired level.—
Copies have a moire 
pattern (dots grouped 
together in patterns 
and not aligned 
uniformly).Is the original a printed 
photograph?Set the image quality to [Print 
Photo].3-9
Printouts are not 
clear.Did you choose appropriate 
image quality for the original?Select appropriate image quality.9-2
Printouts are dirty.Is the platen or the document 
processor dirty?Clean the platen or the document 
processor.9-2
Is the transfer roller dirty? Brush the transfer roller clean.9-6
Is the drum dirty? Carry out Drum Refresh.8-45
Carry out Developer Refresh.8-53
Is the scanner dirty? Carry out Laser Scanner Cleaning.8-53
Is the Printed Document 
Guard Kit enabled?Disable the Printed Document 
Guard Kit.Appendix-
6
Printouts are fuzzy.Is the machine being used in 
very humid conditions?Carry out Drum Refresh.8-45
Images are skewed.Are the originals placed 
correctly?When placing originals on the 
platen, align them with the original 
size indicator plates.2-34
When placing originals in the 
optional document processor, align 
the original width guides securely 
before placing the originals.2-34
Is the paper loaded 
correctly?Check the position of the paper 
width guides.2-35 Symptom Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting
10-4 Paper often jams.Is the paper loaded 
correctly?Load the paper correctly.2-21
Is the paper of the supported 
type? Is it in good condition?Remove the paper, turn it over, and 
reload it.2-21
Is the paper curled, folded or 
wrinkled?Replace the paper with new paper.2-21
Are there any loose scraps or 
jammed paper in the 
machine?Remove any jammed paper.10-15
Printouts from the 
document processor 
have black lines.Is the slit glass dirty? Clean the slit glass.9-3
Printouts are 
wrinkled.Is the paper separator of the 
paper feed unit dirty?Clean the paper separator.9-5
Is the paper damp? Replace the paper with new paper.2-20
Is the paper set in a proper 
orientation?Change the orientation in which the 
paper is positioned.—
Cannot print.Is the machine plugged in? Plug the power cord into an AC 
outlet.—
Is the machine powered on? Turn on the main power switch.3-2
Is the printer cable 
connected?Connect the correct printer cable 
securely.2-3
Was the machine powered 
on before the printer cable 
was connected?Power on the machine after 
connecting the printer cable.2-3
Is Press Status Key... 
displayed at the top of the 
screen? Press the Status/Job Cancel key, 
[Printing Jobs], and then [Resume 
All Print Jobs] to restart printing. —
Documents are 
printed improperly.Are the application software 
settings at the PC set 
properly?Check that the printer driver and 
application software settings are 
set properly.—
While the operation 
panel was being used, 
the keys locked up 
and do not respond 
when pressed.Is the operation panel 
locked?Check the panel lock setting in 
COMMAND CENTER and change 
the setting if necessary.
KYOCERA 
COMMAND 
CENTER 
Operation 
Guide
Symptom Checkpoints Corrective ActionsReference 
Page
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