Palm Tungsten W PDA Phone Instructions

							HotSync problems
387
I tried to perform a local 
HotSync operation, but it did 
not complete successfully.nMake sure your handheld is seated in the cradle correctly.
nCheck the connection between the HotSync cradle and the 
USB or serial port on your computer.
nMake sure the username you selected in Palm Desktop 
software matches the username assigned to your handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the user account for which you 
are performing a HotSync operation.
On a Windows computer, try each step in turn:
nMake sure HotSync Manager is running. If it is running, 
close it, and restart it. 
nMake sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
nIf you are using the serial cradle, make sure you selected the 
correct serial port on the Local tab in the Setup dialog box. 
It should be set to the port where you connected the 
HotSync cradle.
nIf you are using the serial cradle, try a lower baud rate 
setting on the Local tab in the Setup dialog box.
nIf you are using the serial cradle, make sure you aren’t 
running a program, such as America Online, that uses the 
serial port you selected in the Setup dialog box.
On a Mac computer, try the following:
nMake sure that HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window. 
						

							Appendix B Frequently Asked Questions
388
I tried to perform a modem 
HotSync operation, but it did 
not complete successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
nMake sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
nMake sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a 
modem that has an auto-off feature.
nMake sure the modem is connected properly to your 
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
nMake sure that Modem is checked in the HotSync Manager 
menu.
nConfirm that the Setup String in the Setup dialog box 
configures your modem correctly. You may need to select a 
different Modem Type or enter a custom Setup String. Most 
modems have a Setup String that causes them to send initial 
connection sounds to a speaker. You can use these sounds to 
check the modem connection.
nConfirm that the Speed setting in the Setup dialog box 
works for your modem. If you have problems using the As 
Fast As Possible option or a specific speed, try using a 
slower speed.
nMake sure you are not running another program, such as 
WinFax, CompuServe, or America Online, that uses the 
serial port you selected in the Setup dialog box.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.)
On a Mac computer, check the following:
nMake sure that Modem is selected on the Connection 
Settings tab in the HotSync Software Setup window.
nYou may need to select a different Modem type or enter a 
Custom setup string on the Connection Settings tab. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can turn on the Modem 
Speaker option and use these sounds to check the modem 
connection. 
						

							HotSync problems
389
I tried to perform a modem 
HotSync operation, but it did 
not complete successfully. 
(continued)nMake sure you are not running another program, such as 
America Online, fax or telephony software, or AppleTalk 
networking, that uses the serial port you selected in the 
Serial Port Settings tab.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.)
Check the following on your handheld:
nConfirm that the telephone cable is securely attached to 
your modem.
nMake sure the dialing instruction dials the correct phone 
number. 
nIf you need to dial an outside line prefix, make sure you 
selected the Dial Prefix option on your handheld and 
entered the correct code.
nIf the telephone line you are using has Call Waiting, make 
sure you selected the Disable call waiting option under 
Modem Sync Phone Setup on your handheld and entered 
the correct code.
nMake sure the telephone line you are using is not noisy, 
which can interrupt communications.
nCheck the batteries in your modem and replace them if 
necessary.
I can’t perform an IR HotSync 
operation.
nOn a Windows computer, be sure the HotSync Manager is 
running and the Serial Port for local operations is set to the 
simulated port for infrared communication. 
See“Conducting IR HotSync operations” in Chapter 20 for 
details.
nOn a Mac, open the HotSync Software Setup window and be 
sure that HotSync Manager is enabled and that the IR Port 
Connection Setting is set to On. See“Conducting IR 
HotSync operations” in Chapter 20 for more information.
nOn your handheld, be sure the HotSync application is set to 
Local, with the option IR to PC/Handheld.
nBe sure the IR port of your handheld is aligned directly 
opposite to, and within a few inches of, the infrared device 
of your computer.
nIR HotSync operations do not work after you receive a low 
battery warning. Check the battery power of your 
handheld. Recharge the internal battery. 
						

							Appendix B Frequently Asked Questions
390
When I press the HotSync 
button on the cradle, nothing 
happens on Palm Desktop 
software and my handheld 
times out.nMake a copy of your Palm folder. Uninstall, and then 
reinstall, Palm Desktop software.
nTurn on your handheld and press the Home  . Tap the 
HotSync icon, and then tap Local.
When I perform a HotSync 
operation, my information does 
not transfer to Palm Desktop 
software.
nIf you perform a HotSync operation for more than one 
device, make sure the correct user is active on the Palm 
Desktop software.
nIf you have performed a HotSync operation successfully but 
you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
user name selected for viewing data.
nOn a Windows computer, click the HotSync Manager and 
choose Custom. Check that all conduits are set to 
synchronize files.
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, choose Conduit Settings. 
Select your username from the User pop-up menu, and 
check that the correct conduit is active. 
My handheld displays the 
message “Waiting for sender” 
when it’s near my computer ’s 
infrared port.
nYour computer ’s infrared port may be set to search 
automatically for the presence of other infrared devices. 
Consult the documentation for your operating system for 
information about turning off this option.
nIn some cases, simply moving your handheld away from the 
computer ’s infrared port solves the problem.
I want to synchronize my 
computer with more than one 
handheld.
nIf the computer running Palm Desktop software 
synchronizes with more than one handheld, each handheld 
must have a unique name. Assign a username to your 
handheld the first time you perform a HotSync operation.
nPlease be aware that synchronizing more than one handheld 
with the same username causes unpredictable results and, 
potentially, loss of your personal information. 
						

							Beaming problems
391
Beaming problems
Recharging problems
Problem Solution
I cannot beam data to another 
device with an IR port.nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart, and that the path between the 
two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your handheld closer to the receiving device.
When someone beams data to 
my handheld, I get a message 
telling me it is out of memory.
nYour handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30KB application, you must 
have at least 60KB free.
nPerform a soft reset. See“Performing a soft reset” in 
Appendix A for more information.
Problem Solution
When I place my handheld in 
the cradle, the indicator light 
does not go on.nConfirm that your handheld is well seated in the cradle.
nConfirm that your recharger cable is properly connected to 
the back of the cradle’s USB or serial port connector that 
plugs into your computer.
nConfirm that your recharger is plugged into an AC outlet 
that has power.
nIf you have not used your handheld for a long period, such 
as an extended vacation, the battery may not contain 
enough charge to power the indicator light. After your 
handheld has recharged, the indicator light will function 
normally. 
						

							Appendix B Frequently Asked Questions
392
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, contact your regional technical support office by e-mail, 
phone, or fax. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please be ready to provide the following 
information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of handheld software you are using and available memory
nThe wireless service provider ’s name
nThe software version of your mobile radio
Problem Solution
I forgot the password, and my 
handheld is not locked.First, use the password hint to try and remember the password. 
If this does not help, or if you do not have a password hint, you 
can use Security to delete the password, but your handheld 
deletes all entries marked as private. However, if you perform 
a HotSync operation before you delete the password, the 
HotSync process backs up all entries, whether or not they are 
marked private. Then you can follow these steps to restore 
your private entries:
nUse the Palm Desktop software and the cradle or infrared 
communication to synchronize your data.
nTap Forgotten Password in Security to remove the 
password and delete all private records.
nPerform a HotSync operation to synchronize your data and 
restore the private records by transferring them from your 
computer to your handheld.
I forgot the password and my 
handheld is locked.First, use the password hint to try and remember the password. 
If this does not help, or if you do not have a password hint, you 
must perform a hard reset to continue using your handheld. 
See“Performing a hard reset” in Appendix A for more 
information. 
						

							Technical support
393
To find your handheld version and memory information:
1.Press the Home  .
2.Press Command Stroke   + L.
Alternately, press Function   + Menu  , and then select Info on the App 
Menu.
NOTEThousands of third-party add-on applications have been written for 
Palm OS handhelds. Unfortunately, we are not able to support such a large 
number of third-party applications. 
If you are having a problem with a third-
party application, please contact the developer or publisher of that software.
3.Tap Version to see version numbers, and tap Size to see the amount of free 
memory in kilobytes.
To find your wireless service provider’s name and mobile radio software version:
1.Press the Home  . 
2.Tap the Preferences icon  . 
3.Tap the pick list in the upper-right corner of the screen.
4.Select Mobile.
5.Select Current status.
6.Scroll down to SV number to view the software version of your mobile radio. 
						

							Appendix B Frequently Asked Questions
394 
						

							395
Product Regulatory and Safety Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in a 
particular installation. If this equipment does cause harmful interference to radio or television reception, 
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
nReorient or relocate the receiving antenna.
nIncrease the separation between the equipment and receiver.
nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
nConsult the dealer or an experienced radio/TV technician for help.
The use of shielded I/O cables is required when connecting this equipment to any and all optional 
peripheral or host devices. Failure to do so may violate FCC rules.
CAUTION
Changes or modifications not covered in this manual must be approved in writing by the 
manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
approval may void the user ’s authority to operate this equipment.
In August 1996, the Federal Communications Commission (FCC) of the United States with its action 
in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio 
frequency electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are 
consistent with the safety standard previously set by both U.S. and international standards bodies. 
The design of this product complies with the FCC guidelines and these international standards.
Exposure To Radio Frequency Energy (SAR)
In order to comply with FCC RF exposure safety guidelines, users MUST use a Palm brand body-
worn accessory during body-worn operation. Use of accessories not provided by Palm or that have 
not been tested for RF exposure compliance with this product may not comply with the FCC RF 
exposure safety guidelines and should not be used.  
						

							Product Regulatory and Safety Information
396
Industry Canada
The term IC: before the certification/registration number only signifies that the Industry Canada 
technical specifications were met.
Battery Warning
Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
hazardous chemicals.
Va r n i n g 
Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
Advarsel! 
Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af 
samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
Va r o i t u s 
Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan 
suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
Advarsel 
Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type 
anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
Waarschuwing! 
Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar 
inleveren als KCA.
Uwaga
Palm™ Tungsten™ W  Product Family
Tested to Comply 
With FCC Standards
FOR HOME OR OFFICE USEResponsible Party:
Palm, Inc. 
400  N. McCarthy Blvd.
Milpitas, California 95052
United States of America
(408) 878-9000