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Palm Tungsten W PDA Phone Instructions

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    							Contents
    xi
    Date and Time preferences   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  317
    Digitizer preferences  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  318
    Formats preferences   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  319
    Country default   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  319
    Time, date, week start, and numbers formats  . . . . . . . . . . . . . . . . . . . . . . .  319
    General preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  320
    Auto-off delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  320
    Cradle settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  320
    System, alarm, and game sounds   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  321
    Alarm Vibrate and indicator light settings . . . . . . . . . . . . . . . . . . . . . . . . . .  321
    Beam Receive   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  321
    Keyboard Preferences  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  322
    Remapping keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  323
    Mobile preferences   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  324
    Turning the mobile radio on and off  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  324
    Enabling call waiting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  324
    Concealing your number   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  325
    Diverting your calls  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  326
    Tracking your phone time   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  330
    Checking your current status  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  331
    Checking your GPRS network usage   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  332
    Setting your network selection search mode  . . . . . . . . . . . . . . . . . . . . . . . .  333
    Viewing and editing your preferred networks list  . . . . . . . . . . . . . . . . . . .  334
    Setting PIN for mobile power on  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  337
    Unlocking your SIM card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  339
    Setting call barring  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  340
    Setting Fixed Number Dialing (FND)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  342
    Network preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  346
    Modem Accessory and TCP/IP software  . . . . . . . . . . . . . . . . . . . . . . . . . . .  346
    Selecting a service   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  347
    Entering a password   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  348
    Selecting a connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  349
    Adding telephone settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  349
    Entering a prefix  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  350
    Disabling call waiting   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  350
    Using a calling card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  351
    Connecting to your service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  351
    Creating additional service templates   . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  352
    Adding detailed information to a service template   . . . . . . . . . . . . . . . . . .  352 
    						
    							Contents
    xii
    Idle timeout  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  353
    Selecting Next Service  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  353
    Defining primary and secondary DNS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  353
    IP address   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  354
    Login scripts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  355
    Creating a login script on your handheld   . . . . . . . . . . . . . . . . . . . . . . . . . .  356
    Plug-in applications  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  357
    Deleting a service template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  357
    Network preferences menu commands  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  358
    Owner preferences   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  358
    Security preferences   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  359
    Assigning a password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  360
    Locking your handheld  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  361
    Recovering from a forgotten password   . . . . . . . . . . . . . . . . . . . . . . . . . . . .  364
    Making records private  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  365
    ShortCuts preferences  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  367
    Appendix A: Maintaining Your Handheld   . . . . . . . . . . . . . . . . . . . . . . . . .  369
    Caring for your handheld   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  369
    Battery considerations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  370
    Resetting your handheld   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  370
    Performing a soft reset   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  371
    Performing a hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  371
    Installing and removing the SIM card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  374
    Appendix B: Frequently Asked Questions  . . . . . . . . . . . . . . . . . . . . . . . . .  377
    Software installation problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  378
    Operating problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  379
    Tapping and writing problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  380
    Wireless problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  381
    Palm WAP Browser problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  383
    SMS problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  384
    Palm Mobile problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  384
    Application problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  384
    HotSync problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  386
    Beaming problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  391
    Recharging problems   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  391
    Password problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  392
    Technical support   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  392 
    						
    							Contents
    xiii
    Product Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . .  395
    Index  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  399 
    						
    							1
    About This Book
    This handbook is designed to help you get up and running quickly on your Palm™ 
    Tungsten™ W handheld. It describes all you need to know about how to use your 
    handheld and the applications that come with it. It describes:
    nEnabling wireless features
    nMaking and receiving mobile phone calls
    nSending and receiving SMS messages
    nLocating all the parts of your handheld
    nViewing and entering data
    nWorking with expansion cards
    nUsing your handheld with your computer
    nPersonalizing your handheld with your own preference settings
    After you become familiar with the basic functionality of your handheld, you can 
    use the rest of this handbook as a reference for performing less common tasks, for 
    maintaining your handheld, and for solving problems that might arise as you 
    operate your handheld. 
    						
    							3
    CHAPTER 1
    Welcome
    Your new Palm™ Tungsten™ W handheld is wirelessly enabled so that you can 
    use it to transmit and receive information over the airwaves. Use your handheld to 
    do the following:
    nSend SMS (Short Message Service) messages.
    nRead, compose, and send e-mail on-the-go.
    nBrowse or search the Internet.
    nMake or receive a phone call.
    nStay organized and on time by keeping your appointments, contact 
    information, and to-do items in one place.
    nQuickly jot memos on the fly.
    Before you can use these features, you must set up your handheld and install 
    software on your desktop computer. To use your wireless features, you must 
    install an activated SIM (subscriber identity module) card in your handheld. 
    Your handheld comes with an easy-to-follow installation guide, Getting Started, 
    that steps you through the process of successfully setting up your handheld. The 
    guide contains important information that must be followed for initial setup of the 
    features available on your handheld.
    IMPORTANTIf you are upgrading from another Palm OS® handheld, see 
    www.palm.com/support/tungstenw for important upgrade instructions before 
    beginning your Tungsten W handheld installation. 
    						
    							Chapter 1 Welcome
    4
    System requirements
    Before you install and operate Palm™ Desktop software, your computer system 
    must meet the following minimum requirements.
    Minimum requirements: Windows computers
    The minimum requirements for Windows computers are as follows:
    nIBM-compatible Pentium-class computer
    nOne of the following operating systems:
    – Windows 95 with SR2 or later and Winsock2 update (requires a serial 
    cradle/cable, sold separately)
    – Windows NT 4.0 Workstation with SP6 or later (requires a serial 
    cradle/cable, sold separately, and administrator rights to install Palm 
    Desktop software)
    –Windows 98
    –Windows ME
    – Windows 2000 Pro (requires administrator rights to install Palm Desktop 
    software) 
    – Windows XP Home or Pro (requires administrator rights to install Palm 
    Desktop software)
    nInternet Explorer 4.01 with SP2 or later
    n50 megabytes (MB) available hard disk space
    nVGA monitor or better (16 Bit or High Color, and 800 x 600 resolution 
    recommended)
    nCD-ROM or DVD-ROM drive (you can also download Palm Desktop software 
    from 
    www.palm.com/support/intl)
    nMouse
    nOne available USB port or serial port (serial cradle/cable sold separately)
    Minimum requirements: Mac computers
    The minimum requirements for Mac computers are as follows:
    nMac computer or compatible with a PowerPC processor
    nMac OS
    – Mac OS 9, version 9.0 or later 
    – Mac OS X, version 10.1.2 or later
    n25MB available hard disk space 
    						
    							Wireless service
    5
    n12MB available RAM
    nMonitor that supports screen resolution of 800 x 600 or better
    nCD-ROM or DVD-ROM drive (you can also download Palm Desktop software 
    from 
    www.palm.com/support/intl)
    nMouse
    nOne available USB port or serial port (serial cradle/cable sold separately and 
    compatible with Mac OS 9 only)
    Wireless service
    IMPORTANTWhenever you use the wireless features of your handheld, please 
    observe the guidelines or prohibitions on the use of wireless devices in your current 
    location. For example, when you are on an airplane, do not turn on your radio at 
    times when government or airline regulations prohibit the use of cellular phones. You 
    can, of course, use all other applications of your handheld in accordance with airline 
    regulations for electronic devices.
    Your handheld is equipped with a GSM/GPRS mobile radio, so you can transmit 
    and receive information over the airwaves, wirelessly, from your handheld. You 
    don’t need to plug a wire into a wall socket, and you don’t need a modem.
    After you charge the battery in your handheld, the mobile radio is ready for use. 
    Follow the instructions in the Getting Started installation guide and this book to 
    successfully set up and use your wireless features.
    IMPORTANTRead your wireless service provider’s documentation to understand the 
    features and options you have selected as part of your service contract with your 
    wireless service provider. This handbook describes a wide range of wireless features 
    that are usable only if the service is provided by your wireless service provider. 
    						
    							Chapter 1 Welcome
    6
    Your handheld has a signal strength indicator to inform you of the availability and 
    strength of wireless service in your immediate area. It also has an indicator 
    showing your GPRS coverage. If you are having problems with your wireless 
    coverage, see“Wireless problems” in Appendix B.
    Making a call in a medical or safety emergency
    To make a call for emergency service: Press all four application buttons at once. 
    You can make this call even without the SIM card installed, so long as your 
    handheld’s radio is on and you are in an area that has coverage. The call is free.
    Software Download Available
    Palm Desktop software is supplied on a CD-ROM disc. Check www.palm.com/
    support/intl
     for updates and new versions of the software.
    Compatibility of third-party applications
    Palm works with developers of third-party add-on applications to ensure the 
    compatibility of these applications with your new Palm handheld. Some third-
    party applications, however, may not have been upgraded to be compatible with 
    your new Palm handheld, or they may not have been designed to incorporate all 
    the features available in your handheld. 
    GPRS coverage
    Signal strength indicator
    Press the four application buttons at once to make a call for emergency  
    						
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