Palm Tungsten W PDA Phone Instructions
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Contents xi Date and Time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317 Digitizer preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318 Formats preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 Country default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 Time, date, week start, and numbers formats . . . . . . . . . . . . . . . . . . . . . . . 319 General preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 Auto-off delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 Cradle settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320 System, alarm, and game sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Alarm Vibrate and indicator light settings . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Beam Receive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321 Keyboard Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 Remapping keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323 Mobile preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Turning the mobile radio on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Enabling call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Concealing your number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325 Diverting your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326 Tracking your phone time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330 Checking your current status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Checking your GPRS network usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Setting your network selection search mode . . . . . . . . . . . . . . . . . . . . . . . . 333 Viewing and editing your preferred networks list . . . . . . . . . . . . . . . . . . . 334 Setting PIN for mobile power on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337 Unlocking your SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339 Setting call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340 Setting Fixed Number Dialing (FND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342 Network preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Modem Accessory and TCP/IP software . . . . . . . . . . . . . . . . . . . . . . . . . . . 346 Selecting a service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347 Entering a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348 Selecting a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Adding telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349 Entering a prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Disabling call waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350 Using a calling card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Connecting to your service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351 Creating additional service templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352 Adding detailed information to a service template . . . . . . . . . . . . . . . . . . 352
Contents xii Idle timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 Selecting Next Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 Defining primary and secondary DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354 Login scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355 Creating a login script on your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . 356 Plug-in applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 Deleting a service template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357 Network preferences menu commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358 Owner preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358 Security preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359 Assigning a password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360 Locking your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Recovering from a forgotten password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364 Making records private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365 ShortCuts preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367 Appendix A: Maintaining Your Handheld . . . . . . . . . . . . . . . . . . . . . . . . . 369 Caring for your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369 Battery considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Resetting your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Performing a soft reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Performing a hard reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Installing and removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374 Appendix B: Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . 377 Software installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378 Operating problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379 Tapping and writing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380 Wireless problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381 Palm WAP Browser problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383 SMS problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 Palm Mobile problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 Application problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 HotSync problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386 Beaming problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391 Recharging problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391 Password problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392 Technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Contents xiii Product Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . 395 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
1 About This Book This handbook is designed to help you get up and running quickly on your Palm™ Tungsten™ W handheld. It describes all you need to know about how to use your handheld and the applications that come with it. It describes: nEnabling wireless features nMaking and receiving mobile phone calls nSending and receiving SMS messages nLocating all the parts of your handheld nViewing and entering data nWorking with expansion cards nUsing your handheld with your computer nPersonalizing your handheld with your own preference settings After you become familiar with the basic functionality of your handheld, you can use the rest of this handbook as a reference for performing less common tasks, for maintaining your handheld, and for solving problems that might arise as you operate your handheld.
3 CHAPTER 1 Welcome Your new Palm™ Tungsten™ W handheld is wirelessly enabled so that you can use it to transmit and receive information over the airwaves. Use your handheld to do the following: nSend SMS (Short Message Service) messages. nRead, compose, and send e-mail on-the-go. nBrowse or search the Internet. nMake or receive a phone call. nStay organized and on time by keeping your appointments, contact information, and to-do items in one place. nQuickly jot memos on the fly. Before you can use these features, you must set up your handheld and install software on your desktop computer. To use your wireless features, you must install an activated SIM (subscriber identity module) card in your handheld. Your handheld comes with an easy-to-follow installation guide, Getting Started, that steps you through the process of successfully setting up your handheld. The guide contains important information that must be followed for initial setup of the features available on your handheld. IMPORTANTIf you are upgrading from another Palm OS® handheld, see www.palm.com/support/tungstenw for important upgrade instructions before beginning your Tungsten W handheld installation.
Chapter 1 Welcome 4 System requirements Before you install and operate Palm™ Desktop software, your computer system must meet the following minimum requirements. Minimum requirements: Windows computers The minimum requirements for Windows computers are as follows: nIBM-compatible Pentium-class computer nOne of the following operating systems: – Windows 95 with SR2 or later and Winsock2 update (requires a serial cradle/cable, sold separately) – Windows NT 4.0 Workstation with SP6 or later (requires a serial cradle/cable, sold separately, and administrator rights to install Palm Desktop software) –Windows 98 –Windows ME – Windows 2000 Pro (requires administrator rights to install Palm Desktop software) – Windows XP Home or Pro (requires administrator rights to install Palm Desktop software) nInternet Explorer 4.01 with SP2 or later n50 megabytes (MB) available hard disk space nVGA monitor or better (16 Bit or High Color, and 800 x 600 resolution recommended) nCD-ROM or DVD-ROM drive (you can also download Palm Desktop software from www.palm.com/support/intl) nMouse nOne available USB port or serial port (serial cradle/cable sold separately) Minimum requirements: Mac computers The minimum requirements for Mac computers are as follows: nMac computer or compatible with a PowerPC processor nMac OS – Mac OS 9, version 9.0 or later – Mac OS X, version 10.1.2 or later n25MB available hard disk space
Wireless service 5 n12MB available RAM nMonitor that supports screen resolution of 800 x 600 or better nCD-ROM or DVD-ROM drive (you can also download Palm Desktop software from www.palm.com/support/intl) nMouse nOne available USB port or serial port (serial cradle/cable sold separately and compatible with Mac OS 9 only) Wireless service IMPORTANTWhenever you use the wireless features of your handheld, please observe the guidelines or prohibitions on the use of wireless devices in your current location. For example, when you are on an airplane, do not turn on your radio at times when government or airline regulations prohibit the use of cellular phones. You can, of course, use all other applications of your handheld in accordance with airline regulations for electronic devices. Your handheld is equipped with a GSM/GPRS mobile radio, so you can transmit and receive information over the airwaves, wirelessly, from your handheld. You don’t need to plug a wire into a wall socket, and you don’t need a modem. After you charge the battery in your handheld, the mobile radio is ready for use. Follow the instructions in the Getting Started installation guide and this book to successfully set up and use your wireless features. IMPORTANTRead your wireless service provider’s documentation to understand the features and options you have selected as part of your service contract with your wireless service provider. This handbook describes a wide range of wireless features that are usable only if the service is provided by your wireless service provider.
Chapter 1 Welcome 6 Your handheld has a signal strength indicator to inform you of the availability and strength of wireless service in your immediate area. It also has an indicator showing your GPRS coverage. If you are having problems with your wireless coverage, see“Wireless problems” in Appendix B. Making a call in a medical or safety emergency To make a call for emergency service: Press all four application buttons at once. You can make this call even without the SIM card installed, so long as your handheld’s radio is on and you are in an area that has coverage. The call is free. Software Download Available Palm Desktop software is supplied on a CD-ROM disc. Check www.palm.com/ support/intl for updates and new versions of the software. Compatibility of third-party applications Palm works with developers of third-party add-on applications to ensure the compatibility of these applications with your new Palm handheld. Some third- party applications, however, may not have been upgraded to be compatible with your new Palm handheld, or they may not have been designed to incorporate all the features available in your handheld. GPRS coverage Signal strength indicator Press the four application buttons at once to make a call for emergency