Lexmark X940e Owners Manual
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Diagnostic information2-205 7510 Go Back Previous Next Paper is installed (short edge) in the media paper tray 3Check the sensor (media out) connection for proper connection on the appropriate media tray. Is the above component connected properly?Replace the appropriate sensor (media out). Go to “1X 500- sheet drawer (1TM)—sensor (media out) removal” on page 4-250, “3X 500-sheet drawer (3TM)—sensor (media out) removal” on page 4-228, or “2000-sheet dual input (TTM)— sensor (media out) removal” on page 4-199.Replace the connection. 4Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Is the media installed (short edge) orientation in the media tray assembly as opposed to long edge?Turn media 90 degrees or enable short edge feeding which is found in the config menu (press select and right arrow at power on), and then find the menu item short edge printing.Go to step 2. 2Perform a print test. Does the error remain?Replace the printer engine card assembly. Go “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No
2-206Service Manual 7510 Go Back Previous Next PC cartridge end of life Printer front door assembly open Step Check Yes No 1Check the appropriate PC cartridge for proper installation. Is the appropriate PC cartridge installed properly?Go to step 2. Install the appropriate PC cartridge properly. 2Check the appropriate PC cartridge for damage. Does the appropriate PC cartridge appear damaged?Replace the appropriate PC cartridge.Go to step 3. 3Check the developer interlock plate assembly for damage. Is the above component damaged?Replace the developer interlock plate assembly. Go to Go to “Developer interlock plate assembly removal” on page 4-59.Go to step 4. 4Perform a print test. Does the error continue?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the printer front door for proper operation. Does the above component open and close properly?Go to step 2. Replace the printer front door assembly. Go to “Printer front door assembly removal” on page 4-3. 2Check the switch (printer front door interlock) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Cover and Door. 4. Touch Door E printer front. Does the display on the operator panel change every time the actuator on the above switch is operated?Go to step 4. Go to step 3. 3Check the switch (printer front door interlock) for proper connection. Is the above component properly connected.Replace the switch (printer front door interlock). Go to “Switch (printer front door interlock) removal” on page 4-79.Replace the connection.
Diagnostic information2-207 7510 Go Back Previous Next Printer left door open 4Perform a POR. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the printer left door closed actuator located on the rear of the printer left door assembly for damage. Is the above component, as shown in the graphic below, free of damage? Go to step 2. Replace the printer left door closed actuator (40X4098). 2Check the printer left door for proper operation. Does the above component open and close properly?Go to step 3. Replace the printer left door assembly. Go to “Printer left door assembly removal” on page 4-36. 3Check the sensor (printer left door interlock) for operation. 1. Enter the Diagnostics Menu. 2. Select BASE SENSOR TEST. 3. Select Cover and Door. 4. Select Door A left side. Does the display on the operator panel change every time the actuator on the above switch is operated?Go to step 5. Go to step 4. Step Check Yes No
2-208Service Manual 7510 Go Back Previous Next Transfer belt access door open 4Check the switch (printer left door interlock) for proper connection. Is the above component properly connected?Replace the switch (printer left door interlock). Go to“Switch (printer left door interlock) removal” on page 4-29.Replace the connection. 5Perform a print test. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the transfer belt access door for proper operation. Does the above component open and close properly?Go to step 2. Replace the printer right cover assembly. Go to “Printer left door damper removal” on page 4-38. 2Check the switch (transfer belt access door interlock) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Cover and Door. 4. Touch Door E Transfer Belt access. Does the display on the operator panel change every time the actuator on the above switch is operated?Go to step 4. Go to step 3. 3Check the switch (transfer belt access door interlock) for proper connection. Is the above component properly connected?Replace the switch (transfer belt access door interlock). Go to “Switch (transfer belt access door interlock) removal” on page 4-93.Replace the connection. 4Perform a print test. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No
Diagnostic information2-209 7510 Go Back Previous Next Printer left lower door assembly open 100K maintenance required Step Check Yes No 1Check the printer left lower door for proper operation. Does the above component open and close properly?Go to step 2. Replace the printer left lower door assembly. Go to “Printer left lower door assembly removal” on page 4-8. 2Check the switch (printer left lower door interlock) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Cover and Door. 4. Touch Door B left/lower. Does the display on the operator panel change every time the actuator on the above switch is operated?Go to step 4. Go to step 3. 3Check the switch (printer left lower door interlock) connection. Is the above component properly connected?Replace the switch (printer left lower door interlock). Go to “Switch (printer left door interlock) removal” on page 4-29.Replace the connection. 4Perform a print test. Does the error continue when the power is turned off/on?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Install the 100K maintenance kit. Does the message still occur?Reset the 100K maintenance counter. Go to “Scheduled maintenance” on page 6-3.Problem solved.
2-210Service Manual 7510 Go Back Previous Next 600K maintenance required ADF maintenance required Standard media bin full Step Check Yes No 1Install the 600K maintenance kit. Does the message still occur?Reset the 600K maintenance counter. Go to “Scheduled maintenance” on page 6-3.Problem solved. Step Check Yes No 1Install the ADF maintenance kit. Does the message still occur?Reset the ADF maintenance counter. Go to “Scheduled maintenance” on page 6-3.Problem solved. Step Check Yes No 1Check the actuator for movement. Does the standard media bin full actuator move up and down normally?Go to step 2. Reinstall the standard media bin full actuator. 2Check the sensor (standard bin full exit 1) for operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Exit level. 4. Touch Standard bin full 1. Does the display, on the operator panel, change every time the sensing area is blocked?Go to step 5. Go to step 3. 3Check the sensor (standard media bin full) connection. Is the sensor (standard bin full 1) properly connected?Replace the sensor (standard media bin full). Go to “Sensor (standard media bin full) removal” on page 4-31.Replace the connection. Go to step 4. 4Perform a print test. Does the error continue?Replace the printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved.
Diagnostic information2-211 7510 Go Back Previous Next Scanner unit assembly not detected ADF left cover assembly is open Step Check Yes No 1Check the scanner interface cable assembly connection between the RIP card assembly and the scanner unit assembly. Is the above component properly connected?Go to step 2. Replace the connection. 2Check all connections of the scanner controller card assembly. Are the connections of the above component properly connected?Go to step 3. Replace the connection. 3Perform a POR. Does the error remain when the power is turned off/on?Replace the scanner controller card assembly. Go to “Scanner controller card assembly removal” on page 4-130. Go to step 4.Problem solved. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the RIP card assembly. Go to “RIP card assembly removal” on page 4-84.Problem solved. Step Check Yes No 1Check the plastic actuator of the ADF left cover assembly. Is the above component present and attached properly?Go to step 2. Replace the ADF left cover assembly. Go to “ADF left cover assembly removal” on page 4-139. 2Check the actuating lever of the switch (ADF left cover interlock). Is the above actuating lever attached and aligned properly?Go to step 3. Adjust the actuating lever for proper alignment. 3Check the switch (ADF left cover interlock) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch SCANNER TESTS. 3. Touch Sensor Tests. 4. Touch ADF left cover interlock. Does the display on the operator panel change every time the actuator on the above switch is operated?Go to step 5. Go to step 4. 4Check the switch (ADF left cover interlock) for proper connection. Is the above component properly connected?Replace the switch (ADF left cover interlock).Replace the connection.
2-212Service Manual 7510 Go Back Previous Next Toner cartridge error Toner cartridge set error 5Perform a POR. Does the error remain when the power is turned off/on again?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the toner cartridge installation. Is the correct toner cartridge properly installed?Go to step 2. Install the correct toner cartridge properly. 2Checking the sensor (RFID toner cartridge) for proper installation. Is the sensor (RFID toner cartridge) installed correctly?Go to step 3. Install the sensor (RFID toner cartridge) correctly. 3Checking the sensor (RFID toner cartridge) connection. Is the sensor (RFID toner cartridge) properly connected? Replace the sensor (RFID toner cartridge). Go to Go to “Sensor (RFID toner cartridge) removal” on page 4-117.Replace the connection. 4• Perform a print test. • Does the error continue?Replace the printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Checking the toner cartridge for correct installation. Open the printer front door assembly. Is the toner cartridge installed properly?Go to step 2. Reinstall the toner cartridge properly. 2Checking the toner cartridge. Is the toner cartridge damaged?Replace the toner cartridge.Go to step 3. 3Checking the toner cartridge guide assembly. Remove the top cover assembly. Is the toner cartridge guide assembly damaged?Replace the toner cartridge.Go to step 4. Step Check Yes No
Diagnostic information2-213 7510 Go Back Previous Next Waste toner cartridge full 4Checking the appropriate color sensor (RFID toner cartridge). Is the above sensor attached and connected properly?Replace the appropriate sensor (RFID toner cartridge). Go to “Sensor (RFID toner cartridge) removal” on page 4-117.Go to step 5. 5Perform a print test. Does the error remain?Replace the printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the waste toner cartridge. Is the above component properly installed?Go to step 2. Reinstall the waste toner cartridge. 2Check the sensor (waste toner cartridge full) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Exit level. 4. Touch Standard bin full 1. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 5. Go to step 3. 3Check the sensor (waste toner cartridge full) connection. Is the above component properly connected?Replace the sensor (waste toner cartridge full). Go to “Sensor (waste toner cartridge full) removal” on page 4-50.Replace the connection. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No
2-214Service Manual 7510 Go Back Previous Next Waste toner cartridge not detected Waste toner cartridge nearly full Step Check Yes No 1Check the waste toner cartridge. Is the above component properly installed?Go to step 2. Reinstall the waste toner cartridge. 2Check the switch (waste toner cartridge interlock). Is the above component free of damage?Go to step 4. Go to step 3. 3Check the switch (waste toner cartridge interlock) for proper connection. Is the above component properly connected?Replace the switch (waste toner cartridge interlock). Go to “Switch (waste toner cartridge interlock) removal” on page 4-52.Replace the connection. 4Perform a POR. Does the error remain when the power is turned off/on again?Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal” on page 4-88.Problem solved. Step Check Yes No 1Check the waste toner cartridge. Is the above component properly installed?Go to step 2. Reinstall the waste toner cartridge. 2Check the sensor (waste toner cartridge full) for proper operation. 1. Enter the Diagnostics Menu. 2. Touch BASE SENSOR TEST. 3. Touch Exit level. 4. Touch Standard bin full 1. Does the display on the operator panel, change every time the sensing area of the above sensor is interrupted or blocked?Go to step 5. Go to step 3. 3Check the sensor (waste toner cartridge full) connection. Is the above component properly connected?Replace the sensor (waste toner cartridge full). Go to “Sensor (waste toner cartridge full) removal” on page 4-50.Replace the connection.