Lexmark X940e Owners Manual

							Diagnostic information2-95
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292.01 ADF raised jam
292.02 ADF left cover jam
293.00 Document missing jam
13Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the ADF 
controller card 
assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 14.Problem solved.
14Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Remove all documents from the ADF.
Does the error remain?Perform a POR. Problem solved.
Step Check Yes No
1Remove all documents from the ADF.
Does the error remain?Perform a POR. Problem solved.
Step Check Yes No
1Check the original document condition.
Is the original document free of paper clips and staples as 
well as damage such as creases, tears, holes or excessive 
wear?Go to step 2. Remove damaged 
original document 
and replace with a 
new undamaged 
original document. 
Perform a ADF 
test. If the problem 
remains, go to 
step 2. Step Check Yes No 
						

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294.00 Sensor (ADF inverter) static jam
2Check the sensor (document set) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch Document set.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 4. Go to step 3.
3Check the sensor (document set) for proper connection.
Is the above component properly connected?Replace the 
sensor (document 
set).
Go to “Sensor 
(document set) 
removal” on 
page 4-164.Replace the 
connection.
4Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the ADF 
controller card 
assembly.
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 5.Problem solved.
5Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the media path.
Is the media path free of media or media fragments?Go to step 2. Remove any 
media or media 
fragments.
2Check the sensor (ADF inverter) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF inverter.
Does the display on the operator panel, change every time the 
sensing area of the above sensor is interrupted or blocked?Go to step 4. Go to step 3. Step Check Yes No 
						

							Diagnostic information2-97
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294.01 Sensor (ADF pre-registration) late jam (side 2)
3Check the sensor (ADF inverter) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
inverter). 
Go to “Sensor 
(ADF inverter) 
removal” on 
page 4-158.Replace the 
connection.
4Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the 
ADF controller 
card assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 5.Problem solved.
5Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the 
RIP card 
assembly. 
Go to “RIP 
card assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the original document condition.
Is the original document free of paper clips and staples as 
well as damage such as creases, tears, holes or excessive 
wear?Go to step 2. Remove damaged 
original document 
and replace with a 
new undamaged 
original document. 
Perform a ADF 
test. If the problem 
remains, go to 
step 2.
2Check the ADF rolls for wear.
Is the ADF feed/pick roll assembly or the ADF separation 
roll guide assembly free of excess wear?Go to step 3. Clean or replace 
the ADF feed/pick 
roll assembly or 
the ADF 
separation roll 
guide assembly.
Go to “ADF feed/
pick roll 
assembly 
removal” on 
page 4-149 or 
“ADF separation 
roll guide 
assembly” on 
page 4-162.
3Check the media path for contaminates.
Is the media path free of excess media dust and foreign 
objects such as paper clips and staples?Go to step 4. Remove all 
contaminates from 
the media path. Step Check Yes No 
						

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4Check the inverter gate condition.
Is the inverter gate free of damage and warpage, and does 
it move smoothly?Go to step 5. Replace the 
inverter gate.
Go to “Inverter 
gate removal” on 
page 4-159.
5Check the sensor (ADF pre registration) for proper 
operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF pre registration.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 7. Go to step 6.
6Check the sensor (ADF pre-registration) for proper 
connection.
Is the above component properly connected?Replace the 
sensor (ADF pre-
registration). 
Go to “Sensor 
(ADF pre-
registration) 
removal” on 
page 4-157.Replace the 
connection.
7Check the ADF registration motor for proper operation.
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch ADF registration drv mtr. 
5. Touch Forward or reverse. 
Does the above component operate properly?Go to step 9. Go to step 8.
8Check the ADF registration motor for proper connection.
Is the above component properly connected?Replace the ADF 
registration motor. 
Go to “ADF 
registration 
motor removal” 
on page 4-166.Replace the 
connection. Step Check Yes No 
						

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294.02 Sensor (ADF pre-registration) lag jam (inverting)
9Check the inverter solenoid assembly for proper operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch Inverter solenoid.
Does the above component operate properly?Go to step 11. Go to step 10.
10Check the inverter solenoid assembly for proper 
connection.
Is the above component properly connected?Replace the 
inverter solenoid 
assembly. 
Go to “Inverter 
solenoid 
assembly 
removal” on 
page 4-146.Replace the 
connection.
11Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the ADF 
controller card 
assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 12.Problem solved.
12Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the original document condition.
Is the original document free of paper clips and staples as 
well as damage such as creases, tears, holes or excessive 
wear?Go to step 2. Remove damaged 
original document 
and replace with a 
new undamaged 
original document. 
Perform a ADF 
test. If the problem 
remains, go to step 
2. Step Check Yes No 
						

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2Check the ADF rolls for wear.
Is the ADF feed/pick roll assembly or the ADF separation roll 
guide assembly free of excess wear?Go to step 3. Clean or replace 
the ADF feed/pick 
roll assembly or the 
ADF separation roll 
guide assembly. 
Go to “ADF feed/
pick roll 
assembly 
removal” on 
page 4-149 or 
“ADF separation 
roll guide 
assembly” on 
page 4-162.
3Check the media path for contaminates.
Is the media path free of excess media dust and foreign 
objects such as paper clips and staples?Go to step 4. Remove all 
contaminates from 
the media path.
4Check the sensor (sheet through) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch Sheet through.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 6. Go to step 5.
5Check the sensor (sheet through) for proper connection.
Is the above component properly connected?Replace the 
sensor (sheet 
through). 
Go to “Sensor 
(sheet through) 
removal” on 
page 4-165.Replace the 
connection.
6Check the sensor (ADF pre registration) for proper 
operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF pre registration.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 8. Go to step 7.
7Check the sensor (ADF pre-registration) for proper 
connection.
Is the above component properly connected?Replace the 
sensor (ADF pre-
registration). 
Go to “Sensor 
(ADF pre-
registration) 
removal” on 
page 4-157.Replace the 
connection. Step Check Yes No 
						

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8Check the ADF feed drive motor assembly for proper 
operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch ADF feed drv mtr.
Does the above component operate properly?Go to step 10. Go to step 9.
9Check the ADF feed drive motor assembly for proper 
connection.
Is the above component properly connected?Replace the ADF 
feed drive motor 
assembly.
Go to “ADF feed 
drive motor 
assembly 
removal” on 
page 4-141.Replace the 
connection.
10Check the inverter solenoid assembly for proper operation. 
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch Inverter solenoid.
Does the above component operate properly?Go to step 12. Go to step 11.
11Check the inverter solenoid assembly for proper connection.
Is the above component properly connected?Replace the 
inverter solenoid 
assembly. 
Go to “Inverter 
solenoid 
assembly 
removal” on 
page 4-146.Replace the 
connection. Step Check Yes No 
						

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295.00 Size mismatch jam (mix-size)
12Check the ADF registration motor for proper operation.
Caution: When performing motor tests, 
ensure that all cover and door interlock 
switches are overridden.
1. Enter the Diagnostics Menu.
2. Touch MOTOR TESTS.
3. Touch Scanner Motor Tests.
4. Touch ADF registration drv mtr. 
5. Touch Forward or reverse. 
Does the above component operate properly?Go to step 14. Go to step 13.
13Check the ADF registration motor for proper connection.
Is the above component properly connected?Replace the ADF 
registration 
motor. 
Go to “ADF 
registration 
motor removal” 
on page 4-166.Replace the 
connection.
14Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the ADF 
controller card 
assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 15.Problem solved.
15Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the document tray media guide position.
Are the document tray media guides set correctly?Go to step 2. Adjust the 
document tray 
media guides to 
the proper 
position. Step Check Yes No 
						

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2Check the sensor (ADF width APS 1) for proper operation.
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 1.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 2. Go to step 3.
3Check the sensor (ADF width APS 1) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 1). 
Go to “Sensor 
(ADF width APS 
1) removal” on 
page 4-153.Replace the 
connection.
4Check the sensor (ADF width APS 2) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 2.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 6. Go to step 5.
5Check the sensor (ADF width APS 2) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 2). 
Go to “Sensor 
(ADF width APS 
2) removal” on 
page 4-154.Replace the 
connection.
6Check the sensor (ADF width APS 3) for proper operation. 
1. Enter the Diagnostics Menu.
2. Touch SCANNER TESTS.
3. Touch Sensor Tests.
4. Touch ADF width APS 3.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 8. Go to step 7.
7Check the sensor (ADF width APS 3) for proper connection.
Is the above component properly connected?Replace the 
sensor (ADF 
width APS 3). 
Go to “Sensor 
(ADF width APS 
3) removal” on 
page 4-155.Replace the 
connection. Step Check Yes No 
						

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295.01 Size mismatch jam (no mix-size)
8Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the ADF 
controller card 
assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 9.Problem solved.
9Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1Check the document size.
Is the correct size document being inserted into the ADF?Go to step 2. Insert the proper 
size document into 
the ADF.
2Check the document tray media guide position.
Are the document tray media guides set correctly?Go to step 3. Adjust the 
document tray 
media guides to 
the proper 
position.
3Check the connection of each ADF controller card assembly 
connector.
Is each connector of ADF controller card assembly connected 
properly?Go to step 4. Connect each 
connector of ADF 
controller card 
assembly properly.
4Perform a POR.
Does the error remain when the power is turned off/on?Replace the 
ADF controller 
card assembly. 
Go to “ADF 
controller card 
assembly 
removal” on 
page 4-145.
Go to step 5.Problem solved.
5Place an undamaged document in the ADF, and perform a 
ADF test.
Does the error remain?Replace the 
RIP card 
assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved. Step Check Yes No