Lexmark X940e Owners Manual

							Diagnostic information2-195
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953.XX Operator panel assembly NVRAM failure
954.XX Interconnect card assembly NVRAM failure
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the 
interconnect card 
assembly. 
Go to 
“Interconnect 
card assembly 
removal” on 
page 4-86.
Go to step 3.Problem solved.
3 Perform a print test.
Does the error still occur?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the 
operator panel 
assembly. 
Go to “Operator 
panel assembly 
removal” on 
page 4-126.
Go to step 3.Problem solved.
3 Perform a print test.
Does the error still occur?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.
Go to step 4.Problem solved.
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2. Step Check Yes No 
						

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955.XX RIP card assembly NAND CRC failure
956.00 RIP card assembly processor failure
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the inner 
connect card 
assembly. 
Go to 
“Interconnect 
card assembly 
removal” on 
page 4-86.
Go to step 3.Problem solved.
3 Perform a print test.
Does the error still occur?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.
Go to step 4.Problem solved.
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved.
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved. Step Check Yes No 
						

							Diagnostic information2-197
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956.01 RIP card assembly processor over temperature failure
956.02 RIP card assembly cooling fan failure 
956.03 RIP card assembly FPGA failure
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Go to step 3. Problem solved.
3 Check the RIP card cooling fan and heatsink for proper 
installation.
Is the RIP card cooling fan and heatsink installed correctly?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Install the RIP 
card cooling fan 
and heatsink 
correctly.
Step Check Yes No
1 Perform a POR.
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Go to step 3. Problem solved.
3 Checking the RIP card assembly cooling fan and heatsink 
attachment.
Is the above fan attached properly?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.Reattach the RIP 
card assembly 
cooling fan and 
heatsink.
Step Check Yes No
1 Perform a POR. 
Does the error occur when the power is turned off/on?Go to step 2. Perform several 
print tests. 
If the problem 
remains, go to 
step 2.
2 Turn the printer off for 60 seconds.
Does the error occur when the power is turned off/on again?Replace the RIP 
card assembly. 
Go to “RIP card 
assembly 
removal” on 
page 4-84.Problem solved. 
						

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980.00 Communication error with 1TM, 3TM, or TTM assembly
980.01 HVPS controller communication error
Step Check Yes No
1Check the 1TM, 2TM or TTM controller card assembly 
and the printer engine card assembly for proper 
connection.
Is the above component properly connected?Go to step 2. Replace the 
connection.
2Perform a POR.
Does the error continue when the power is turned off/
on?Replace the 1TM, 
3TM or the TTM 
TTM controller card 
assembly.
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259, “3X 
500-sheet drawer 
(3TM)—3TM 
controller card 
assembly removal” 
on page 4-238 or 
“2000-sheet dual 
input (TTM)—TTM 
controller card 
assembly removal” 
on page 4-212.
Go to step 3.Problem solved.
3Perform a POR.
Does the error continue when the power is turned off/
on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine card 
assembly removal” 
on page 4-88.Problem solved.
Step Check Yes No
1Check the developer roll HVPS card assembly and the 
printer engine card assembly for proper connection.
Is the above component properly connected?Go to step 2. Replace the 
connection.
2Perform a POR.
Does the error continue when the power is turned off/on?Replace the 
developer roll 
HVPS card 
assembly.
Go to “Developer 
/ transfer roll 
HVPS card 
assembly 
removal” on 
page 4-112.
Go to step 3.Problem solved. 
						

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980.02 Communication error between printer and RIP card assembly
980.03 Communication error with finisher controller card assembly
3Perform a POR.
Does the error continue when the power is turned off/on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the RIP card assembly and the printer engine card 
assembly for proper connection.
Is the above component properly connected?Go to step 2. Replace the 
connection.
2Perform a POR.
Does the error continue when the power is turned off/on?Replace the RIP 
card assembly.
Go to “RIP card 
assembly 
removal” on 
page 4-84.
Go to step 3.Problem solved.
3Perform a POR.
Does the error continue when the power is turned off/on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the finisher controller card assembly and the printer 
engine card assembly for proper connection.
Is the above component properly connected?Go to step 2. Replace the 
connection.
2Perform a POR.
Does the error continue when the power is turned off/on?Replace the 
finisher controller 
card assembly.
Refer to the 
Finisher Service 
Manual.
Go to step 3.Problem solved. Step Check Yes No 
						

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1TM, 3TM or TTM left door assembly open
3Perform a POR.
Does the error continue when the power is turned off/on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved.
Step Check Yes No
1Check the 1TM, 3TM or TTM left door for proper 
operation.
Is the above component open and close properly?Go to step 2. Replace the 1TM, 
3TM or TTM left 
door assembly.
Go to “1X 500-
sheet drawer 
(1TM)—tray 
module left door 
assembly removal” 
on page 4-257, “3X 
500-sheet drawer 
(3TM)—3TM left 
door assembly 
removal” on 
page 4-236 or 
“2000-sheet dual 
input (TTM)—left 
door assembly 
removal” on 
page 4-207.
2Check the switch (tray module left door interlock) for 
proper operation.
1. Enter the Diagnostics Menu.
2. Touch BASE SENSOR TEST.
3. Touch Cover and Door.
4. Touch Door D tray module left.
Does the display on the operator panel change every 
time the actuator on the above switch is operated?Go to step 4.  Go to step 3.
3Check the switch (tray module left door interlock) for 
proper connection.
Is the above switch properly connected?Replace the switch 
(tray module left 
door interlock).
Go to “1X 500-
sheet drawer 
(1TM)—switch (tray 
module left door 
interlock) removal” 
on page 4-258.Replace the 
connection. Step Check Yes No 
						

							Diagnostic information2-201
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Duplex left door assembly open
4Perform a POR.
Does the error continue when the power is turned off/
on?Replace the 1TM, 
3TM, or TTM 
controller card 
assembly. 
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259, Go 
to “3X 500-sheet 
drawer (3TM)—3TM 
controller card 
assembly removal” 
on page 4-238, or 
Go to “2000-sheet 
dual input (TTM)—
TTM controller 
card assembly 
removal” on 
page 4-212.
Go to step 5.Problem solved.
5Perform a POR.
Does the error continue when the power is turned off/
on?Replace the upper 
printer engine card 
assembly.
Go to “Upper 
printer engine card 
assembly removal” 
on page 4-88.Problem solved.
Step Check Yes No
1Check the duplex left door for proper operation.
Does the above component open and close properly?Go to step 2. Replace the duplex 
unit assembly.
Go to “Duplex unit 
assembly removal” 
on page 4-10.
2Check the switch (duplex left door interlock) for proper 
operation.
1. Enter the Diagnostics Menu.
2. Touch DUPLEX TESTS.
3. Touch Sensor Test.
4. Touch Door D duplex left.
Does the display on the operator panel change every 
time the actuator on the above switch is operated?Reconnect the 
connector on the 
printer engine card 
assembly.Go to step 3.
3Check the switch (duplex left door interlock) for proper 
connection.
Is the above switch connected properly?Replace the switch 
(duplex left door 
interlock).
Go to “Switch 
(duplex left door 
interlock) removal” 
on page 4-11.Replace the 
connection. Step Check Yes No 
						

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Media size mismatch in width
4Perform a POR.
Does the error continue when the power is turned off/
on?Replace the duplex 
controller card 
assembly. 
Go to “Duplex 
controller card 
assembly removal” 
on page 4-14.
Go to step 5.Problem solved.
5Perform a POR.
Does the error continue when the power is turned off/
on?Replace the lower 
printer engine card 
assembly.
Go to “Lower 
printer engine card 
assembly removal” 
on page 4-91.Problem solved.
Step Check Yes No
1Check the media.
Is media properly loaded in the tray?Go to step 2. Load media 
properly.
2Check the media.
Is the rear media tray guide, and media tray end guide of tray 
1 or tray 2 set correctly?Go to step 3. Set the guides 
properly.
3Check the switch (media size) for proper installation.
Pull out the media tray to visually check it. 
Is the switch (media size) for media tray 1 and media tray 2 
installed correctly?Go to step 4. Install the switch 
(media size) for 
each media tray 
correctly.
4Check the switch (media size) connection for tray 1 and/or 
tray 2.
Is the switch (media size) properly connected for tray 1 and/or 
tray 2?Replace the 
required switch 
(media size). 
Go to “Switch 
(media size) 
removal” on 
page 4-121.Replace the 
connection.
5Perform a print test.
Does the error continue when the power is turned off/on?Replace the 
upper printer 
engine card 
assembly.
Go to “Upper 
printer engine 
card assembly 
removal” on 
page 4-88.Problem solved. Step Check Yes No 
						

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Media size mismatch in width
Step Check Yes No
1Check the media. 
Pull out the tray, and visually check it.
Is the media loaded in tray properly?Go to step 2. Load media 
properly.
2Check the media. 
Pull out the tray, and visually check it.
Are the front media guide and rear media guide on 
tray 3 or tray 4 set correctly?Go to step 3. Set the parts 
correctly.
3Check the switch (TTM media size) for proper 
installation.
Pull out the tray, and visually check it.
Is the switch (TTM media size) for tray 3 or tray 4 
installed properly?Go to step 4. Install the switch 
(TTM media size) 
correctly.
Go to “2000-sheet 
dual input (TTM)—
switch (TTM media 
size) removal” on 
page 4-189.
4Check the switch (TTM media size) for proper 
connection.
Check tray 3 and tray 4.
Are the above sensors connected properly?Replace the 
appropriate switch 
(TTM media size).
Go to “2000-sheet 
dual input (TTM)—
switch (TTM media 
size) removal” on 
page 4-189.Replace the 
connection.
5Check the appropriate 1TM, 3TM, or TTM controller 
card assembly and the printer engine card assembly for 
proper connection. 
Are connectors P541 and P413 on the above cards 
connected properly?Go to step 6. Replace the 
connection.
6Perform a print test.
Does the error remain?Replace the 
appropriate 1TM, 
3TM, or TTM 
controller card 
assembly. 
Go to “1X 500-
sheet drawer 
(1TM)—1TM 
controller card 
assembly removal” 
on page 4-259, Go 
to “3X 500-sheet 
drawer (3TM)—3TM 
controller card 
assembly removal” 
on page 4-238, or 
Go to “2000-sheet 
dual input (TTM)—
TTM controller 
card assembly 
removal” on 
page 4-212.
Go to step 7.Problem solved. 
						

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No media in the selected media tray
7Perform a print test.
Does the error remain?Replace the printer 
engine card 
assembly.
Go to “Upper 
printer engine card 
assembly removal” 
on page 4-88.Problem solved.
Step Check Yes No
1Check the media. 
Is media loaded in the selected tray?Go to step 2. Load media 
properly.
2Check the sensor (media out) for operation.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 1. 
5. Touch Media out.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 2. 
5. Touch Media out.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 3. 
5. Touch Media out.
1. Enter the Diagnostics Menu.
2. Touch INPUT TRAY TESTS.
3. Touch Sensor test.
4. Touch Tray 4. 
5. Touch Media out.
Does the display on the operator panel, change every time 
the sensing area of the above sensor is interrupted or 
blocked?Go to step 4. Go to step 3. Step Check Yes No